Speaker 2
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00:00
Speaker 1
Hello. Hello. Hello. Yes, the Wi-Fi. Yes, thanks for taking my call. I have two routers Wi-Fi and one of them was working fine all this time. I need to [silence]
01:00
Speaker 2
Thank you very calling links this. My name is Nathan. May I know who am I speaking
22:00
Speaker 1
Okay. reset it because I couldn't get the my password that I had put in there was not going through. So I reset it and I thought maybe it'll and asked me for the key and I put it in there. It would it didn't go through and then and then it kind of uh the whole router did not I couldn't connect to it or I couldn't get the Wi-Fi to work and uh I keep I've reset it so many times turned it off, I've followed all those steps and the um still orange light is not turning blue which means it's uh working. Is there a way you can help me with this? I know I don't have internet obviously.
23:00
Speaker 2
mm-hmm mm-hmm mm-hmm mm-hmm Let's work with this one. Your name again? I didn't get it.
23:00
Speaker 1
My name is Bedell, first name is Bedell, B-A-D-E-S-E-L, last name is Cano, K-H-A-N-O, and I can give you, I'm sorry, BPcano both at Gmail.com. How to how to how to how. The model number is MR7350. Serial number is 33C, like cat, 10M. 27B 04
24:00
Speaker 2
Your name. [silence] Your email address. [silence] your email address. [silence] All right then. [silence] Who is the internet service provider? Is it Spectrum, or is it Optimum? Cocks. All right. Can you go to the router and tell me the model and the serial number of the router? Mm-hmm. And the serial number?
24:00
Speaker 1
864. It's red. It's red. It's not coming blue. Yeah. Sorry. I did it five, six times. I did it five, six times. I, you may redo it again. I halt it and then they blow blink, they shut off, and then the blue light blinks and then I even shut it off. Take the power out, wait a few seconds, put it on again and same. I did it more than five times.
25:00
Speaker 2
Now what is the color of the light in front of that router? Red. Can you press the reset button and hold it for 30% seconds? Can you press and hold the reset button on your router? Okay. Press and hold it. Yeah. Press and hold it. Okay. All right this time I need you to hold the reset button for 30 seconds.
25:00
Speaker 1
Okay. Okay. Okay. One, two, three. Here goes. uh, and that the, they're still blinking the ethernet. They're still blinking. And it takes about 10 to 15 seconds before they get off. Let's see. Okay, now they're off. A blue light came on and they're still off. I'm still holding it. There's a blue light blinking. Now the ethernet, they are coming on. It did blink before that and then the ethernet lights came on. Shall I release it or not yet? Release
26:00
Speaker 2
Do you see any light change? How about the blue light? Is it blinking? the one in the front? Mm-hmm, Okay.
26:00
Speaker 1
Should I release, release the reset? Yeah, yeah, yeah. No, it, it's blue, but it's fading away, coming on, off. Blue. to release it? Okay, where is it? It now went back to orange. Yeah, it's still orange. [silence]
27:00
Speaker 2
there is a light, there is a light on the word kleines system, is it blinking? blue now? can you check? not yet, not yet, in the front, tell me the color of the light, is it blinking? blue? all right, release, yes, please,
27:00
Speaker 1
You know, it's still, still orange, or red or whatever. Yeah. No blue. Yeah, magenta, I'm sorry. Magenta, yes. It is magenta. Solid magenta. right. Action.
28:00
Speaker 2
still orange is it magenta is it solid blinking blinking magenta or solid magenta all right okay we we can fix it better now just to set the expectation your router is already out of warranty um I can provide phone support I can fix this one over the phone but if the problem is hardware I cannot replace it but it be okay I will provide phone support that that's for free all right let's move forward now can you go to the router again um this time I need you to
28:00
Speaker 1
Okay. For three seconds, five times. Okay. So, I, uh, only presses for one second and, and release it and do it five times. You don't yeah, just press it five times. Okay. Okay. Two, three, four, five. Okay. The light now is white. This. It's white.
29:00
Speaker 2
press and release. Do not hold. Press and release the reset button. One, press per second and do this for five times. Press and release. Do not hold. One, press. One press per second and do not do not hold. Do it five times. Go. Something like this. Do not hold. Press it. Click. Click. Like that. Okay. Five times.
29:00
Speaker 1
I uh uh, uh uh, uh uh, uh uh, um, um, um, Okay. It says, uh, uh, um, um, um, uh, it's, it's, it's like, fading in and out, white. How to, I'm sorry. I, you know what? I honestly did not understand what you said. Oh, no, okay, one second, let's see, now turn blue. Hold on. It's, uh, uh, uh, uh, uh, uh, uh, uh, uh. it's a constant blue.
30:00
Speaker 2
okay underneath the router can you tell me what is the default network name or set up wparte underneath the router turn it outside down there is a default network name written on this label turn the router upside down underneath the router [silence]
30:00
Speaker 1
it's a constant blue now hold on maybe maybe it is working now hold on let me just check it on the let me just check the I'm going to put it on my view it on this see if I can see it uh bear with me 2. 168 dot one oh So the autodot one. Now if if the password was reset um so maybe i
31:00
Speaker 2
I need you to go to the route. Okay. It is still...it is still not working. [silence]
31:00
Speaker 1
I can't do what you now, even though I'm typing in 192.168.1.1.
32:00
Speaker 2
That's the reason. Okay, you're not yet there. You're not there. That will not work. Okay, we are not yet done. Okay? I, I need you to turn the router upside down, look for the Wi Fi name, look and give it to me. There's a default Wi Fi name Network Name.
32:00
Speaker 1
Can you see it? Let me get some light. One second. I'm back. One second. Okay. Uh. No. No, there's no Wi-Fi on it. No Wi-Fi name.
33:00
Speaker 2
[silence] is it stars with the word uh incusies or raver something?
33:00
Speaker 1
Well the name, the name is Linksys Setup 9f7. Is that the one? There's there's underscore underscore first, oh I have to type the underscore first. Okay. I'm sorry no underscore. Just Linksys setup 9f7 Putter on the command line. I'm sorry. Okay Okay go ahead. I'm ready What are you gonna do?
34:00
Speaker 2
Something like that. and then five digit number. That one. Yes. I need ya. Mhm. No, no, you don't have to. No, no, you don't have to. Now, do not follow me, follow me, okay? Yeah. Yeah. No, no, do not. You already have internet. Okay, follow me. Are you ready? Okay. On the
34:00
Speaker 1
Let me turn my laptop on. One second. I can use the iPad, I have an iPhone and I have a laptop. I have the iPad on. Okay, one second. Wi-Fi are connected. Linksys, okay, here it goes. Okay, put it on. Okay, password Username and password, I have to put the best. I have to put the best.
35:00
Speaker 2
Go to the settings on your computer. You are trying to connect using your computer correct? No no no no. If you're using the, mobile phone, it's okay. What are you trying to use? Mobile phone or laptop? Uh what is it that you're using right now? Are you using the okay? Go to the iPad. Go to the settings on the iPad. Look for the wireless or Wi-Fi and look for the Wi-Fi name underscores linksyssetups09f7. It will ask for the master. Yes, the one that's underneath.
35:00
Speaker 1
I have to put the password. One second. Okay. Hold on. Hold on a second. three. [ silence ] Okay. It's on. Yeah, it's on. Yeah, my laptop is on. The iPad is on. Okay.
36:00
Speaker 2
Yes. is connected right all right now try don't try again don't want it to trying to use 192.168
36:00
Speaker 1
[silence] Oh, uh, yeah, one second. Okay, one second. 68 1,1. Okay, I see it now. Okay. It says access router password. should I click that router password? Or should I reset password? It says, [silence] you know, router password sign in.
37:00
Speaker 2
You tried again, the one, a two. That one, succeed. You are trying to access the router using that one. Tell me what you see in the screen right now. All right. You can use the router, the white light password, and then change it later. Or there is an option for you to reset the router, if you choose to reset it back to the default login, and then you can access the router using the default login IP address.
37:00
Speaker 1
Okay. I'm going to reset it. I can reset it now? Okay. Reset. Okay. And it says, What is the uh key. whatever key is. Okay, I got it here. uh yeah. I know. 3344. Submit. Okay, it says add the password. Okay. Okay. It's on now. Okay, I'm all in. Okay. Yeah.
38:00
Speaker 2
Router password. you can do reset. Yes. So the recovery underneath the router Okay. Tell me what. Go ahead. Tell me what you see.
38:00
Speaker 1
I see the whole, smart Wi-Fi tools, network status, links to home networking and, yes, Wi-Fi, where is Wi-Fi here? Wi-Fi, yeah, Wi-Fi setting. Okay, I got it here. Okay. It is a W2 A2 per--personal mix. And it says Wi-Fi password is really the old one, not the new one. Yes. I see. okay, I, can do it right now. Okay, let me change the Wi-Fi. [silence]
39:00
Speaker 2
look on the screen. Go to the Wi Fi settings. Left side. And then there is a 2.4 under 5G GHz band, right? Okay. You can, this is the old default Wi Fi name, right? You can change the Wi Fi name, and you can change Wi Fi password for the 2.4 and the 5G. Do it now. You can change it.
39:00
Speaker 1
Okay, and change the password as well, right? Okay. So, Okay, so that is done. It says apply. Uh, it shows success. Apache log is applying changes. Okay. Right. Right. Right. Okay. So it's waiting, it's waiting, it says going through. Error not found. You are not connected to your router.
40:00
Speaker 2
yes use the same old Wi-Fi password and under the wifi name you'll be kicked out and you need to log in to the new Wi-Fi name but then that that will happen go ahead
40:00
Speaker 1
We try. Oh. Okay. Okay. I got. Okay. I let me go back. Okay. I got it. Password. Okay. Let's see. Okay. Now I'm in. Okay. I got it. Okay. It's in. Okay. So we're all set with this, I hope. We should do it. I really appreciate your help. Thank you. I have to read all my devices. [silence]
41:00
Speaker 2
yes you are not connected to the router because you were previously connected to lynx a97 you change the wifi name you go to the settings look for the new wifi name connected to that one it's okay
41:00
Speaker 1
I had to put in all the new passwords. can I, can I ask you a question? Is this possible to help me out to, to forward one of the ports? how to forward, I want to forward port 9000. I want to forward that to be open. Oh, my objective, oh, yeah. My objective is here's the thing. I have a Buffalo NAS hard drive, which has web access,
42:00
Speaker 2
Go ahead. Port forwarding. What is the- What is the port forwarding? What is your objective? [silence] Why you need to or [silence]
42:00
Speaker 1
The web access, I wasn't able to login to it from outside my house and I called them and they said that you have to forward port 9000 nine on your router to have it open so you'll be able to, uh, get that, uh, connection. [silence] Yeah, I have. [silence] Yeah. [silence] No, no, the, the, no, the, the, um, the, the local address on my, uh, that that Buflooness.
43:00
Speaker 2
All right. I understand that one. I can help you with this one, but there are three things you need to understand. Number one, you need to have a public IP address so that you can connect to your router. Second, we said you have a public, what is a public IP address?
43:00
Speaker 1
Hard drive is 191? One 92 dot 138 dot one one dot 191. And I need to do that. That's the. No, but that's not the question. The question she told me, she told me that to ask. See if you can open it. Outer and half port 9000 have it open to forward 9000. [silence]
44:00
Speaker 2
All right. Just the first one. I got it. Where to forward? I need that. All right. Allow me to explain, Vidal. I understand what you wanted. I can set it up, but if I set it up, it will not work, so I will set the expectation to you. I can forward that one. I can help you in that one. Now, there are three things that you have to do. The local IP address you already have, that one
44:00
Speaker 1
I could get it. Yeah. Yeah. Well, I didn't get it. No, no. I'm sorry. Could I just one second, one minute for a second, okay? One second.
45:00
Speaker 2
92.168.1.100. The app that I need to do, you already have, 9000. The third one, the most important one, do you have the public IP address? Now, the reason for that one is you are outside of the house. You're outside. You cannot access 192. You cannot access 192.168, which is your local IP address, because it is private. You need to access your router, which is your public. Okay? Go ahead.
45:00
Speaker 1
Sorry. Did you want it to try again? Hello. [silence]
46:00
Speaker 2
I will set you okay I will help you set up the router, the port, but I will not guarantee this will work. Because there are three things you need to have local port that already have 9,000. Local IP Address you have that already. And the third one, which is public IP, you don't have that one.
46:00
Speaker 1
I have, I have an outside IP address, I guess, I can get it from go to, one second here, Google. Just a second. Okay. Yeah. I understand that. No, I don't have a static IP, that's what you're saying. So, I have to do with, I have
47:00
Speaker 2
you do that one. Later, you work it out, okay? But I can help. Where do you get that you do that one? The public IP address, the public IP address is for given assigned to you by your internet service provider. They have to assign it to you. You have to pay for that one and it is expensive, okay? You figure it out later. It's okay if you don't have a static IP, you figure it out how to access your router outside. If you have an app, I will set it up for you. All right. Open the license.
47:00
Speaker 1
Have to do it outside my local network. All I know, I want to access it through the web. Outside my local network. Outside. [silence] The IP address will change, yes. Yeah, but I'm not looking for the IP address. I'm looking for Port 9000 to forward it to reopen. [silence]
48:00
Speaker 2
Okay, explain to me, how do you want to access it? How do you access? Okay, from outside, you then go to the inside and you need to go to the router. And your router has a public IP address that changes every 24 hours. Take note of that one, it will change. The the internet service provider [silence] All right, yeah, all right. Okay, I will help you on that one. But to make it work, I will explain to you. You didn't get it anyway.
48:00
Speaker 1
One second. Let me, let me, let me. Bear with me for a minute. One second, let me get my stuff. Here. One second. [silence] I'm just trying to set up my laptop. So I can at least access what you want me to look at. And hopefully we'll be able to resolve this. Okay, one second. Oh, shit. Uh. [silence] Um.
49:00
Speaker 2
Okay. But it will work. So I apologize. The word that I used, you didn't get it. I apologize for that one. That's wrong. Now, go to the linksys app. Smart Wi-Fi. Sorry. The one on the tablet.
49:00
Speaker 1
So let me access the Wi-Fi on my laptop first. Uh, Because 11. Okay, I'm opening the router. Are you still there? Okay, one second. Let me get open the router. 192.168.1.1 Sign in. Okay. I'm in the router right now. Okay. Security. Yeah, the security item here. Okay. Security. TMG: DMZ. DMZ. Every everything is checked except filter multi cache filter filter and meg with redirection. Okay. Okay. I'm there. Forward: four way. Okay.
50:00
Speaker 2
go to security. go to security. not to security. games and apps. games and apps. yes. yes. no. security. there's an option for you to security in there. apps and games. go to apps and gaming. single for forwarding?
52:00
Speaker 1
Okay. Uh, I'm sorry, which one? Oh, I'm sorry, yeah, okay. Okay. I got it opened up. Miss Mason. I'm sorry. I missed I missed on the page.
53:00
Speaker 2
Select add new single port forwarding. Add a new single port forwarding. The external port is nine thousand. The internal port, what is the internal port? Do you know? You have to provide this one. Do you want the same, nine thousand as well? OK. And then the device IP for your NAS would be one nine two dot one six eight dot one dot one one. Something. All right. OK.
53:00
Speaker 1
What shall I put under application name? Oh. Oh okay. External port? External port? I have to. Apparently. Open. Most of you open. Yes.
54:00
Speaker 2
... It's up to you. It's up to you. You're breaking it up. I cannot hear you. [ silence ] Fidel. Now, that is what I asked you. Do you know your external port and internal port? You have to identify this one. External port is... Okay, external port is how you access from the outside. Internal port is how you connect to the router, to the NAS. Is it also 9000? All right. I understand you need to open the port 9000. That's from the outside. On the inside... [ silence ] ...the IP — it's 192. [ silence ] 168.1.1. [ silence ] [ continuer ] There's no external IP address, this one is static, right? [ silence ] Even the port is [ silêncio ] [ seeding ] forward in this, right? [ silence ]
54:00
Speaker 1
I believe so. It is 9000. 9000. Okay, so what should I put? Should I put? What should I put, the external cord? Nothing. Now, if I put for external cord, would that be anything troublesome? If I put
55:00
Speaker 2
The Nest has to be open as well. The port for the Nest is also 9000. And you can confirm that? Okay. You try. If it doesn't work, you ask your provider. [silence] They need the external port and the internal port. I cannot provide this one. You need to ask your Nest provider what is the internal and what is the external port. [silence] They have to give you this information for it to work. Just try 9000 both internal and external. Let's see if it works. [silence] I cannot answer that one. I cannot answer whether
55:00
Speaker 1
I see okay um so if I I can I can look at the internal uh port I can find it from the NAS from the Buffalo NAS hard drive but external I have to ask the uh my provider internet provider right okay I'm gonna see if we can help you with it Repeat your question okay as this
56:00
Speaker 2
the internal port and the external port is 9,000. they have to provide this for you. Okay? But you can try. Yes. Yes. They can give an assignment to you for that one and then the device IP. That will be the IP address of your Buffalo NAS. Do you know the IP of your Buffalo NAS? Do you know the IP address of your Buffalo NAS?
56:00
Speaker 1
Hold on a second. I can find it. Oh, shoot. Yes. Huh? Why are you giving me? Is that that's the one? It's showing my IP address is this IP six and IP four. My IP. information. Why it says, of. complete details, IP. Oh. What is my IP? My IP is. Is it it says my IPv4 is said 72. 102. Sorry? Should
57:00
Speaker 2
No, that's not the one. OK. Get out, get out of that one. Get out. Go back to the Smart Links Wi-Fi. The the main browser, the main page. And then go to Device list.
58:00
Speaker 1
[silence] So the external port is not the one, I'm back to the security and links is, is that the way you're wanting me to go? Uh, [silence] your voice is breaking up. [silence] I'm not. [silence] Okay, CISC smart WiFi? Uh? WiFi settings?
59:00
Speaker 2
further device list go back to the main screen look for the device list under linked smart wi fi tu pun the first one on the left side device list links is smart uh wi fi tools there is device list on the left side and then you go to that land click that one no go back to the main side on the upper Wi-Fi settings security on that top most there is the device less look for that one you see device list you saw it left side right most got it
59:00