Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue. [silence] Thank you for calling linksys. This is Gourly A, how may I help you? [silence] Okay.
00:00
Speaker 1
On my router, itself, I got a, looks like a white light. Now, one of my knows, I got a blue light, and then on the other one, I got a red light. I can't figure out why. Let's see here. I got one right here. Yeah. I got three knows. Two with blue, and one with red, but the router's got a, white light. Is that, is that correct? [silence] Okay. Okay. Can you hear me there? I gotta, here we go. B, G, W, 3-20-500.
01:00
Speaker 2
um um okay um so again Um, yes, sir. But, before we continue and check the devices, sir, may I ask what is the model number of your famous devices? Yes. So that we could properly um check. Let's start with the router, the main um router that you have, the main node. Um, tell me the model number. How it says.
01:00
Speaker 1
Yes, man. my internet the bit I always I uh is AT&T but now I bought this router here myself from Best Buy, right? I just gave you the the okay, yes, yes, uh yeah, okay let me give you uh yeah. [silence]
02:00
Speaker 2
That is the modem or modem from you providers? you internet providers, as in who's your internet providers sir? think the Links is it? okay, can I have the model number of that Links is it and the serial number? I um think that is the modem sir, that's an Aris modem, right? right, the one that you just provided to me, that is the modem sir. how about the other one? the Links is the one that has the word Links is l-i-n-k-s-y-s.
02:00
Speaker 1
well, uh, this is it, right here, I got my, yeah, I got a device, I'm holding it here in my hand, yeah, well, no, maybe this is AT&T here, I thought it was links, uh, well, I think, uh, right, well, I've got the modem here, and I got the links is, uh, no right here, let me see if I can give you that number, it is links is no, is, uh, uh, where's that number at?
03:00
Speaker 2
Do you have a device? Um, is... is that Linksys? L-I-N-K-S-Y-S? Because, we... It's Linksys, L-I-N-K-S-Y-S. Do you have that device? Uh huh. [silence] You can check it at the bottom.
03:00
Speaker 1
I got a serial number here Just like, uh, oh my goodness, little old bitty numbers here, hang on, let me get my magnifying glasses there Yeah, let me take a picture of it then I'm gonna stretch it out, and how's that sound? Take a picture. Okay. Yeah, I've been fooling with this thing right here, this Okay, and this links this model number, MX 2000. The serial number is five zero
04:00
Speaker 2
Okay. Okay. You can take a picture of it, sir, or we might be fine glance. Okay. Okay. How about the serial number?
04:00
Speaker 1
doom as in dog one zero M two five C five five one three seven right now that that's this particular one right Go ahead. right and I got a blue light on here okay but the BG three three twenty and the BG W three twenty down there at the bottom is it's got a white light is that correct [silence]
05:00
Speaker 2
this note, Sir. This one is connected to the BGW3250, correct? Okay, what's... Blue light, okay. Yes, sir.
05:00
Speaker 1
Oh, should it be blue too? OK, okay, I don't understand what you just said right, yeah, I got two others. One of one of those red one of them's turned red on top. I can unplug it, okay. Okay.
06:00
Speaker 2
I apologize, but I'm not kind of familiar with that modem or that router because I'm only familiar with linksys. And aside from this, do you have other linksys device? Aside from this, you have another node like the same as same as the MX2000? OK, can I have the model number of that, sir? can I have the model number of that router?
06:00
Speaker 1
there's no -general category. Mhm. Here. Let's see here. MX-2000? Sorry, that's an MX-2000. MX-2005. Sorry. MX-2005. Okay. I got to take a picture of this one here too. Uh-huh, sure. It's CNGE-T-David@gm.com. 207-525-6255. Blue. Blue. Blue. Blue. Blue. No, we got to do the OK. We got to do cero. Cero. Cero. All right. 50, D is David@gm.com and the phone number 207-525-6255
07:00
Speaker 2
Ok 08-7 19 I thought it was different you go you're right K. K. K hands and very year K right. And how about the uh serial number also? K. 04 K. 4. 8. Okay. and the color of the light of this disconnect is red correct? Moderator Yes this this is Moderator How about the one that is broken?
07:00
Speaker 1
Okay, let me go up there and get it and get here here. because I can unplug it and plug it back on and it'll turn blue and the next thing you know it's done turned back to red. I'm not really sure why it's doing that. That's it here. It's not really red. It's kind of a purple color. Yeah, that's right, yeah, it's kind of a kind of a pink purple. Yeah. Yeah, that's what it is. Okay. now let me give you that number on that one here. The symbol number on this one right here is 50DB.
08:00
Speaker 2
I'm on red light right now, sir. Okay, so we're going to keep it for eight years and have a by-card and a small address Okay It's like more on a pink purple like, right? Shade of it not really on the red shade Okay
08:00
Speaker 1
as in David, 50 David, 10, M 26. C, 19705. Now that's the one that's weak. on that again here. okay. yes. 50. David, 10. M 26, Charlie. 19705. yes, ma'am.
09:00
Speaker 2
uh... uh... Nah. uh... okay. And then again this light of this node is kind of pink or purple, right? Okay. So sir, with this one,
09:00
Speaker 1
Oh, really? Mm-Hmm, so I got it. OK, so I got to unplug it and take it downstairs. 1770. Oh. 856. I'm trying to move something out of the way here so I can get to it. Hang on. OK, so I can, so I can.
10:00
Speaker 2
If the light is kind of pinky or purple, that means the settings set back to its default settings, like the node is ready for setup, it's not setup yet. So that's why it got disconnected from the network. So what we're going to do here is, um, we'll bring this node near the main node, the parent node. Okay. And then we're going to add it back to the network. Okay. Yes. Yes, ma'am. And then, to complete your record, sir, can I have your phone number? Okay. Mhm. Okay. Okay. All right, take your time. Just get the get the node first and then I'll ask some information after.
10:00
Speaker 1
Okay. Hang on one second. So, we got disconnected from the router, huh? Right. Okay. Maybe that'll help my ring doorbell. And, uh, other people on their Wi-Fi in the house, when they're upstairs, they ain't no good, when they're downstairs, works pretty good. Okay. Let me go downstairs and plug this thing up. You've been doing okay today? Okay. Thank you. I think the box is on this right here, but I've been putting this off here for months. Okay. And let's see here. Let me plug this thing here up.
11:00
Speaker 2
OK. OK. Yeah, so that's why the writing now is purple. So they now get disconnected. OK. um, yes, OK. he he
11:00
Speaker 1
[KEEP_UNCERTAIN] okay, I plugged it back up. That was blue. And I'm right here beside, uh, the modem. Okay. Okay. it's Robert Nelson. 7 70, 856 2 3 5 5. Okay, it's on. R D is in David. N 55, 91 at gmail.com yeah, this blue lights is continues on.
12:00
Speaker 2
So that will take around 2 to 3 minutes to fully boot up the node. So while waiting, um, can I have now your phone number sir that I can create your record? uh-huh uh-huh okay. And how about your email address? Uh-huh. Okay, thank you.
12:00
Speaker 1
kind of going in and out in and out okay now it uh it's back to that uh pink purple looking color [silence]
13:00
Speaker 2
O Okay, let's just wait. It's not yet around a minute or two. So right now it's still booting up. So let's wait for that. Okay, it's still purple. Okay. So, um, to add this node back to the network, um, what we're going to do is, we are going to press the RESET button.
13:00
Speaker 1
Okay, you talking, you talking about the So you, you talking about the one I got. You talking about the one I got plugged up to the uh, to the router, right? Yeah. Okay now why am I going to press five times? Okay, okay. one, two, three, four. Okay.
14:00
Speaker 2
in the parent node, the main node, the Linux node, okay, we need to press it five times within five seconds. So, it's like press, release, press, release five times within five seconds. So, not too fast, not too slow, okay? So, press, release, press, release five times. Okay, hold on, let me just...m the, the, yes, the recovery router. So, you have to press five times the reset button five times within five seconds, okay? So, five seconds. So, like, mm-hmm. Okay, let's wait.
14:00
Speaker 1
it's solid just solid blue right now yes it's still that pink purple no it's just um kind of deep purple and uh one i got plugged into the modem it um it's not um solid blue it didn't go to blinking or nothing no it's just a deep purple uh and the one that's plugged into the router uh the modem it's solid blue and it's not blinking you gotta try mashing it again slowly
15:00
Speaker 2
Okay. Okay. Okay, what's on the screen? Okay. How about the- the one that's not working? Can you check? And- It's not blinking. Mhm. Then right now the one that's like the purple one, it's not responding. Mhm. Okay.
15:00
Speaker 1
Okay, not too bad, not too small. Okay. Okay, there's five times there. Okay, now. Now it's that uh flashing pink and purple, you know, got that pink looking color. It's flashing. It's flashing now. And the morning is plugged into the right. It's
16:00
Speaker 2
Yes, how about try it again, say it, not too fast, not too slow. Again, five times. If you really want to purchase the device, you can also go with any. Okay, how about the parent node? Okay, and the other node, that's the one, how about the one that's plugged into the mother, uh, router, sir? Um, we call this as a parent node. Okay. And the one that's connected, we are going, okay, so, we have to manually before, configure this. Uh, uh, it should not be confusing when the other node is same as this one, the other one is gonna be different. That's the parent, okay? And the one that's connected, we are gonna call it child. child, yes.
16:00
Speaker 1
Okay. The one that's plugged into the modem is solid blue now, and the one that wasn't working, it's blinking red. The one that wasn't working now it's blinking red. It been trying to hook up or something? Right, okay. It's blinking. I was looking at this card right here. It says what the lights mean. It says disconnected when it's red, blinking. It says child node too far away, too far. Now I'm sitting right here beside it.
17:00
Speaker 2
okay okay let's wait for that want Yeah, probably it's still trying to set up.
17:00
Speaker 1
[silence] How long does it take for turn on connect? Right. Right. Red, red blinking. Yes, yes, solid blue. Okay. All right. The uh, the one that wasn't working, it is solid blue.
18:00
Speaker 2
Like a minute or two or could be three or four minutes. Right now this is still blinking the the non-working node. Oh, what's the color? Okay, let's wait for that. But the parent node is now a solid blue. Okay. Okay, let's wait for another minute just to make sure that that's the
18:00
Speaker 1
Okay, well, this turn. Yeah. Well, okay, what it did, it went to red for a second, now it's back to solid blue. It was blue, [silence] but it's not flashing. [silence] You got you. Okay. [silence] So next time I know how to do this right here, I bring it down here on the main one, reset five times slowly. [silence] And, uh,
19:00
Speaker 2
That's the light, okay? That will stay on solid blue. Let's observe it first before we are going to unplug and connect it-- put it back onto its original location. So let's wait for another minute, okay? Just making it sure. Mhm. Mhm. Probably that's still trying to connect to the-- that's why sometimes when it's turned to solid blue, we'll wait for just a couple of minutes just making sure that the connection is stable, that it's really connected back to the network. You can
19:00
Speaker 1
Right, got you. That puts it in the, name. All right, well, that sounds good. If you could do that for me, yeah. Yes, ma'am, that's still solid blue. Okay, just unplug it, right? What causes our zone to get disconnected from the, from the network there?
20:00
Speaker 2
so you would have to do that for as long as the light on the nodes is, what do you call this? like purple, right? mhm and if you want to, I can send you our home networking guide, setup guide, where you can check videos on how to do some troubleshooting, right? Okay. So right now, it's still a solid blue. Okay. So we can now probably unplug it there unplug it there and put it back to the, original location. Yes.
20:00
Speaker 1
What causes that? Yeah. Right. Got it. OK. You're going to send me that stuff there to my email address, right? Uh, I don't got any of this stuff on my computer. I'll tell you what, I sure do hope that this works. Everybody fusses that it gets in there. It ain't worth a flip. I'd say it should be worth the flip if I'm paying plenty of money for it. Let's see here. OK. Okay. I got a solid blue light, Steel. Okay. it looks like it. Okay, it's blinking blue now. did you hear me? I said it was blink and blue. I guess that blank and blue was traveling.
21:00
Speaker 2
Okay, let's wait again for another minute or two to fully boot up and check if, um, what's then the color of the light. Then you may now check then your, um, devices that's connected to this node to check if it's back online.
22:00
Speaker 1
[silence] Trying to reconnect it there. Okay. [silence] Okay. Blynking red now. [silence] That's what I did while I was ago and then I went back to blue. [silence] You're blinking red. Okay now it's got a solid blue.
23:00
Speaker 2
yeah yes i was trying to reconnect And how long has he How long has he We have three three members of of nothing And let's just pray that they don't survive. the same thing here won't it
23:00
Speaker 1
All right, fantastic. Okay. Just went to red again. Now it's back to blue. Okay. It's still solid blue. Yes, ma'am. It's still solid blue. Okay. Let's see.
24:00
Speaker 2
wait, wait for like another minute just to make sure that it'll send a fat blue. Okay, that stays blue. All right, try to try to check the other devices. Make sure you're on the camera if that's reconnected to the network [silence]
24:00
Speaker 1
Yeah, let's see here. Says my camera's got a negative RSSI negative 65. I don't know what that means. Probably, I need to go out there and take my my battery out of my camera for 10 seconds and see. Because that's what they told me to do last time is take it out the battery out and leave it out for 10 seconds and let it re-calibrate, really. Turn it off and turn it back on. I see here, the light's still. Like right here, here, there setting. What I need to do, is unplug things and plug them back up. back up. that you're saying they're online, but it's not getting a good thing. on what he, like he said before, because I got a blue solid light in here now. Now it's probably going to be just a device itself, right? You got you. Okay. So now what I got to do is get my Ring Doorbell working at a stronger thing. So I think how I can do that.
25:00
Speaker 2
Yes. But because what we did here on the um, this node, we just um, like reconnected back to the um, network.
26:00
Speaker 1
Just turn it off and turn it back on. Okay, I think we're probably good right there, but you're gonna send me them things. How to? You're gonna send me the. Okay, ma'am, I certainly do appreciate your help. You've been good. been good. Hang on, ma'am, hang on. It just went back to, it just went back to blinking red. I'll be dog. Man, man flew again. What's it doing it going in and out or something?
27:00
Speaker 2
Okay. Okay. Yes sir. I'll send it to you once we uh after our call. Um just wait for like around five to ten minutes, let me wrap it up first and then I'll send it to you. Okay? Okay. Okay, you're welcome and uh thank you, sir. Okay, thank you also for patiently cooperating sir. And to know more about lynx's product, you may also check our website that is support.lynxist.com. Okay? Okay.
27:00
Speaker 1
when it does that, it goes in and out, it goes from blue to red, blinking and comes back to blue. Is it losing it for, losing that connection for a second? Hello? You still there? Hello? Okay. Yeah, I'll tell you. Well, it's probably about, it's gotta come through the, it's gotta come through the floor, probably about 15 feet. yeah, upstairs about directly above it, probably about, probably about 15 feet. Well, it's back to solid blue now. [silence]
28:00
Speaker 2
yes I'm still here sir sorry for that yes sir I'm still here um how far this uh is from the parent node so it's upstairs this one is upstairs right okay
28:00
Speaker 1
Just see a solid blue. Take what it's gonna do. Oh boy. Here. These are still white now. Right. Okay, take, take what I'm gonna do. I'm gonna, I'm gonna unplug this battery on this ring thing and make sure it's getting all the juice it's supposed to be getting. I appreciate you being patient with with me.
29:00
Speaker 2
Okay, let's just observe it again. uh... Okay, probably earlier it's just stabilizing the internet connection. It might be still like it's stabilizing the connection from either from the parent node or from the other node. Okay.
29:00
Speaker 1
Okay, let's see. I'm going to leave it out down for about 15 seconds here.[silence] Okay, let's see here. I'm going to plug it back in now. Okay. I put this chime here. Yeah. I'll put a blue line on here. Just a second right. In here. here in touch back in and we see once so much. Okay, looks like we go. Okay. One second here. The light turned green, turned back to blue. Flash, let me justConnect them. Yeah, that nose still blew in here. Yeah. Okay.
30:00
Speaker 2
okay and check your ring camera. so you can watch
32:00
Speaker 1
Okay, one more time here. Dang. Man, still low. Show them low there. I might put a fresh battery in this thing here and see what it does. Let me see. thing there. [silence]
33:00
Speaker 2
[KEEP_UNCERTAIN] uh so right now we don't have an internet connection using your uh you're using this network so I'll just reset it it so yeah so right now you don't have an internet connection using your network so I'll just reset it
33:00
Speaker 1
Probably need to need to call a ring because everything's working on this thing here now I believe. Your stuff is working, I just don't know if the camera's picking it up. Okay. Gracias. Young lady, I certainly do appreciate it. And you're gonna send me that stuff after you get done. Hank in about 10 minutes. Okay, thank you, ma'am. Gracias. Okay. Okay. Okay, thank you.
34:00
Speaker 2
All right. Okay. Uh-huh. Okay. Okay. Um, yes sir. I'll be sending it to you um after our call. Okay? You're welcome. Thank you for calling. Thanks, sir. This is Carla. Have a great day to you. I'm actually sending it right now so you may try to check your um email later if you want to know about our home networking setup guide. Okay? You're welcome, sir. Goodbye.
34:00