V2 Rubric Detail — 73709422-6ea9-11f1-b…

Welcome to linksist support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance. Press one now for out of warranty product. Paid support. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Well, hi, thank you for calling. This is my name is Raquel and I'm assistant today.

I see and I'm sorry to know about that. Maybe know who's your internet service provider. Okay actually we do not have a service for internet but we we support the actual router itself. Tell us. Alright thank you. Alright and uh to address you properly with the router's wife, five, may have its serial number found at the bottom. Hmm. Alright let me make sure I got it correctly. So that's 25016 A4 alpha 014698. Is that correct. Thank you. And the model number

I usually feel like the bottom may have it also starts with letters then follow below by numbers. Let me check if this is the model number for a moment. All right, I, it doesn't show that it is a Linksys device. It shows that it's it looks like a Hitron MAC address. Do you have another device that's connected wired to this? Can we check if that's your Linksys router? Okay.

Mm-hm. Mm. All right, thank you. And the model number showing at the bottom. How about on top of the Mac address? You normally the model numbers. Right, thank you. And is this your first time calling Lynxess? Okay. And may I have your phone number? Let me create a record here. Mm-hm.

All right, thank you. And may I have both your first name and last name to address you properly? How do you spell your first name and last name? All right, thank you. And may I have also your email address? All right, thank you. And while my system is checking the warranty and support for you, the router itself? Going to the router itself, can you tell me the color on the front light of the router?

Is it solid red or blinking red? And when you mentioned that you have pressed the reset, I mean, reset the router, you have you happen to press the reset at the back of the router? I think because it might be that it's it's on set up mode, but in case that we need to check the modem, the one that we first checked earlier, the first box, do you have a computer that can connect wired? Using an Ethernet cable? That will be that will be an Ethernet cable, same cable that's used to connect the router and the modem. And by the way, are you located in North America or is it in Canada? All right, thank you. And for for your router, Paula, the possible troubleshooting is we might need to reset and reconfigure it properly to identify if the port is detected and also if still showing red light after reset and reconfiguration, we may need to double check as well the internet from the modem. And going back to the warranty support of Relinks router, it actually ended last June 20, 2020. And for our out of warranty devices, if you're going to ask assistance on further troubleshooting Relinks router, we do have this paid support amounting to $15 Canadian dollar. It's a non-refundable technical support lasting for one hour. If we're unable to fix your issue or determine your device

Effective. No refund or replacement will be given. Would you like to avail this paid support for troubleshooting? All right. Yes, let me get ready of my tools here for a moment. [silence]

All right. What about the month and year? [silence] security code [silence] Finally, the billing zip code. [silence] Okay, I'm sorry, that's [silence] Is it the letter or right? [silence] Okay. [silence] Okay. [silence] Uh-huh. [silence] All right. Thank you. [silence] The victory, number nine, G for golf, right? Then number one, then letter R for Romeo and number three. Let me check it here for a moment. All right. I'm sorry, Paula. It's not accepting the zip code. Let me verify that once again. So it's V for Victor number nine, G for Golf number one, R for Romeo and number three. Right. Let me try to place the order for a moment.

Alright, and you are going to receive the order for this $15 for troubleshooting. and I'm going to resume the recording for our troubleshooting. Just for a second. Alright, and to start with the troubleshooting, since the router's already reset, we're going to properly reset it first. And let me know when you're ready with the reset. [silence] Alright, at the back of the router you'll see the red reset button. And you're going to

alright.

okay. All right. So, red light, is it more of a pinkish light? Kind of pink, pinkish? okay, all right, it's now ready for setup. So, we're going to set it up using the five press method. Five press is you're going to click the reset button at the back, five times. Like click it five times. Yes. That is correct. In. 1

All right. All right. And after five, press. Let's check the light in front if it starts flashing pink or flashing red. Okay. Okay. All right. That's great. Flashing means it respond. Mm-hmm. All right. It's now configuring and we will wait for a solid green or a solid blue light. Let's give it one to three minutes.

back to, aha, changes, no changing, ah. Okay. Is it solid red light or blinking red light? All right. So we're going to access the settings of your Lynx's router. I want to make sure that the port is detected and firmware is up to date. And we'll also configure back your Wi-Fi. Your computer, is it running in Windows or Mac OS? All right, so we'll use its Wi-Fi for now. So let's open Wi-Fi on your Windows computer.

And look for a Wi-Fi name that says Linksys setup. Unfortunately, the app has limitations when it comes to the settings. How about the Wi-Fi name you've given before for the router? Or are you seeing Wi-Fi from your neighbors?

I see. Um how on your computer you're already at the oh I see you're on that okay and no Wi-Fi option, right? Okay. Um, since it has Ethernet connection they have an extra Ethernet cable we'll connect your computer directly to the Linksys router. Or can we check that computer if it's already has cable? Okay.

yes yes we'll need a spare of ethernet cable, connect it to the computer and then the other end to one of d-ethernet port at the back of the Lynksys router. Or do you have an iPad or a tablet instead that we can use for a web browser? Okay, no problem.

Okay. All right. On your tablet, let's open Wi-Fi. We will check if it's seeing a Wi-Fi name that's set Linux set up.

All right, so we're looking for a list, Sustai. So keep connected for the meantime and let's open a web browser on your tablet. And at the address bar, the long bar at the top, type this URL, that will be HTTPS colon colon then two forward slash My Router, that's one word M-Y-R-O-U-T-E-R dot local and search for trusted wireless network. Simply click on the trusted and let's verify a serial number. You may need to remove a cover or check a door at its bottom side, and it has a serial number code. Type it here at Zone for serial number. And it's done. And now we can continue connecting.

local l o c a l local and then search for it and click advanced Continue to my router local and it will show next it's showing the link this page with images of phones right double tap the images of phones double-tap it and it will show a one moment screen and you will be routed to sign in page absolutely your router password is the word

admin all lowercase enter there to sign in all right and let me know once you have the linksys smart Wi-Fi page all right on the network status let me check at the very top the first box there that shows this device router internet it's showing only one green check mark right okay so we're going to check the port if it's detected properly so we'll go to troubleshooting that's on the left hand side below router settings all right and then on the troubleshooting page first tab is status then below status click word report

will see their tiny letters "CA". Click "CA" or tap "CA". It's a good to tap the per page. Then we'll go to Connectivity next under router setting. And first tab of connecting is the basic and on the right-hand side of basic you will see their firmware upgrade. Below firmware upgrade is details. Tap details and may have the current version of ReLink's router. May have the current version of the router under details. [silence]

[audio is paused] Thank you. And let's go next to the PA router setup tab or the built in setup tab, the last tab of connectivity. And you may notice what it's showing. There isn't showing on your mastering node is now configured. All right, so we're able to configure it actually using the five press earlier. Let's now click okay to close the connectivity page and let's proceed to WiFi settings below router settings.

And you will have there the Wi-Fi name and Wi-Fi password. Let's configure back your Wi-Fi name, the customized Wi-Fi name that you have. Then delete the Linksys set up Wi-Fi name. Create your own, including the Wi-Fi password. You're now creating your Wi-Fi network. Yes, this will be your Wi-Fi name coming from the Linksys router. It's your own customized Wi-Fi name and Wi-Fi password. Okay, switching all the bands. You can have all identical Wi-Fi

They're creating. Yes, this will be the Wi-Fi name that will appear to make sure you should be able to manually rename all the bands there it will not apply if you're going to change as one name. Make sure they're all identical. And once you're all done with uh, creating your own wifi name for all the wifi bands and created a wifi password for all the band, click the apply button next.

All right. Is it now saving? Okay. Yes, please. Click yes. Yes. Ah-ha. Click yes. And let's wait next for router not found message. Start saving the Wi-Fi settings. Okay. Yes. Click okay. All right. So okay. Wi-Fi name has now saved. So we'll now open Wi-Fi in your tablet.

come to the, always connect, select it.

All right, so here's a thing, Apollo, we're able to access login into the router settings, port is detected and I was able to verify and confirm firmware of the router is up to date and we're also able to configure the Wi-Fi, so that will be your Wi-FI name coming from the router. However, it's still showing no internet offline. So, this time, we will double check the modem, where is the main source of internet. So, at the back of the linksys router, the internet port, there's an Ethernet cable there. Let's disconnect that cable and is it possible to connect it directly to your computer? That same cable. Okay?

all right, so yes please connect it all right and we will check the Ethernet status of your computer, let's open settings on your computer and go to network and internet and may I know what's the Ethernet says on that page is it showing connected? it is still trying to identify the connection, we're going to perform restart on the modem, let's unplug it from the power source.

that's correct. That's your modemAnd we will give it okay. mmhm I see. mm Can we return it back? The ethernet cable on that device and make sure the cable that we're using on the Windows computer is the one that's connected to the linksys router on the internet port, disconnect that? [silence]

[HUMAN_REVIEW] you with the cable out of the computer that came from linksys router we will check again the ethernet status on your computer [silence] are you able to uh right click ethernet icon on that page right right click ethernet and then is there an option for this after your right click, uh-huh, uh-huh. is there a disabled option? Mm-hmm. is is there an option to click that? and like to turn it on or none? Okay. Okay, and let's check again if there's any changes on the Ethernet status connection or if it's still identifying. We will restart the modem next. So we're going to unplug the Hittorn from the power source and we are Yeah, we'll give it two minutes while it's being unplugged. Yeah, alright, and I'll let you know when to connect it back. All right, so two minutes is up. We can now plug in back the modem to the power source. All right, and we'll wait for your modem's light, especially if you have internet or online indication. ator. Let's wait for a steady solid light. It will go through a blinking but we'll give it a minute or two to show a steady, solid light.

All right. And how's the light on your modem? The Hitron. Okay. Okay, so we'll wait for the lights to have a steady solid light. Don't blink. how's the light on the Hichan modem? Is it blinking still? okay.

Okay, okay, okay, so just wait for the others to have a steady solid light.

All right, how's the light now on the Hitroon modem? Is it blinking still for the other LED light? Okay. And can we go back to your computer? Let's check again the status of the Ethernet. See check if it's still unidentified. I see. I think the light's been blinking like almost four to five minutes. So, I'm now saying Paula that there's something to do with the modem. For your Lynx's router, nothing to worry. It's all working fine. Port is detected and you have already the Wi-Fi. [silence]

All right. So my next recommendation is to call Telus to check their actual modem, make sure it's providing internet. You can explain to them that you already connected a computer wire to it, but it still shows no internet. On the links' side, no need to do anything, do not press any reset button since you have already configured it. And once the computer already has internet while connected to the modem, just simply disconnect the cable and then connect it back to the internet port of the links's router. Wait for the router to turn solid blue light. Thank you. All right. Your most welcome. Anything else that I can assist you with links's? All right. This is once again Raquel Palain. Thank you for calling links's and have a wonderful day. [silence].