Speaker 2
Welcome to links is support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self help options available. Please have your serial number ready and stay on the line for assistance. [silence] Thank you for calling link.
00:00
Speaker 1
and it comes back on which indicates it's a router problem versus something else. Is there any information you could provide? I'm sorry. What? Uh, oh, oh, uh, spectrum. That email is n i s in S E and as in Sam L. That's Nisenel at S T N Y dot R R dot com.
01:00
Speaker 2
uhm yeah who's your internet uh who's your internet service provider first uhm who is your internet service provider first for reference yeah for reference Spectro um okay I see this one sir um the EA6400 let me just double check further information about this and let me create a case ticket for you for record purposes if that's fine with you can I have an email before we move forward And first name and last name for the account holder. All right. So for DEA, 6400, sir, based here on our system, the EA6400 is actually part of our first generation of router, which means this one is already part of our legacy devices. So, in terms of connectivity issue, since your internet service provider is Spectrum, this one, sir, is actually already obsolete. So, we already stopped manufacturing the EA6400 and then sending firmware updates since August 26 of 2019. And then we already stopped supporting the unit since August 24, 2024. Sorry, I did not get you. Just recently, around August of last year with Spectrum, they actually were already upgrading their systems to cope up with the newer Wi-Fi technology. So most of their legacy devices that are still holding the old Wi-Fi technology, more likely Wi-Fi 4 and Wi-Fi 5, they are already obsoleting those. They are actually moving to Wi-Fi 6, Wi-Fi 6E and then Wi-Fi 7. So Wi-Fi 7 is the newer Wi-Fi technology. So probably the reason why you're experiencing those internet issues on your router, because of the old firmware as well of the router. What we usually suggest for customers experiencing any connectivity issues, we ask them to consider upgrading to newer routers to match up with their internet. Yes, sir. That would actually would be best for you to have a much more stable internet connection. And there is, let me double check. This computer is Wi-Fi. [silence] This computer is...
01:00
Speaker 1
Okay, so the next question is, is there an equivalent new model number that has similar capabilities to what I'm using if I would go buy a new one? I don't need - I was going to say, I don't need all the, you know, super G-Wiz functions. I don't do any gaming or things like that. So, whatever, something similar to what I have. Is there a model number you could recommend?
05:00
Speaker 2
[silence] Well, this one's a... yeah, sorry. Well, uh as for us, Sir, um this one, Sir is actually a stand-alone router. Um we are actually already moving to mesh systems. Well, as for mesh systems, um you can also at You can also get a newer, um, you can also get at least one router. However, that one uses one Wi-Fi technology. Which means um uh your 2.4 and 5 gigahertz is not separated. So it is actually combined as a one network. So that's the mesh system. And then um we do have one. However, it's a Wi-Fi 6. And then we do have the LN1600. That is the newer uh newer release that we have. However, there's uh there's only one internet port for that model. And that is using micro mesh Wi-Fi 7 technology. You can try to check sir, our MX6200. That is our Wi-Fi 6e.
05:00
Speaker 1
MX6200. Okay. So, kind of know you're probably busy, but what does the mesh technology do for me? Is it something I don't want or do want or? [silence]
07:00
Speaker 2
Yes, sir. That is. Well, as for you. Well, as for me, sir, um, mesh is actually better nowadays because, um, you have one router for mesh. And then, just in case, you need to extend the wi-fi range of your network. You can actually just get another mesh, same model, so you can connect it and then you can place that node or router to a other location connected wirelessly to the main one. So, it will provide you a much more seamless roaming whenever you, um, whenever you walk around your home. So it will provide you a seamless connection. [silence]
07:00
Speaker 1
Uh, okay. So I got a, I'll say a fairly small house. So I could I could walk around almost anywhere with the existing router without difficulty. Uh, will the the mesh thing make that better or the same or worse or what?
08:00
Speaker 2
and then you will only use one Wi-Fi name instead of switching to different band which is 2.4 and 5 gigahertz that has that has usually the standalone routers provided. So, yeah, you only have one Wi-Fi network and then that router will be the one who will decide whether to connect you to the 2.4 or 5 whichever device you have compatible with the 2.4 or 5 gigahertz. Well, if you will, well, if you will only have there one, um, if you will only have one,
08:00
Speaker 1
Well, yeah, yeah, well, I'm not sure how long, I'm 84, so I'm not sure how long, how much longer I'll be using it. But, uh, anyway, all right, so my route is clearly out of date.
09:00
Speaker 2
One router, for example, you will only purchase one node for MX6200, it will still provide you the same as how the EA6400, providing you with the connection. It's just that it is much more stable, much more secure in terms of security and then much more feature proof. So it's Wi-Fi 6E. So at least you will have it like for long term or for, yeah, for long time. Since the newer Wi-Fi technology right now is 6E and 7, so for feature proof so you can have the router for the longest time.
09:00
Speaker 1
all right. I guess you've answered all my questions. Now, are your routers sold at the uh the big box stores like uh Staples and those places? Yeah. Okay. I will check all those out. So, well, all right. I appreciate the time. Okay. So if I do get a new router, then all my appliances and phones and printer, I have to reset up to whatever the new password is. Is that correct?
10:00
Speaker 2
well usually sir yes we um we retail through um best buy walmart any retail stores um but usually uh we also are in amazon for the MX 6200. you're welcome sir if you have any additional concerns or questions just give us a call okay correct sir yes thanks again bye bye ok and you have a nice
10:00
Speaker 1
Yeah. All right. I think I got it. Thank you very much. Bye bye.
11:00
Speaker 2
You're welcome, sir. You take care, okay? Have a good day. Okay.
11:00