V2 Rubric Detail — 74eaefe0-794a-11f1-b…

Yes, uh my name is Jake Green and um I I had a an interesting weekend. I was trying to I I recommended to me by a guy who a service that had cleaned up my network. I was trying to and the one thing he said was to change the um uh user ID, user ID, the wifi name and and password. When I tried that, the the system hung up and I was into the uh router spec router dashboard. But what happened, I could never get back to the router dashboard. That was my first problem. I did finally get get the system back in and when

Yesterday, I was working and then I lost my child. I lost my child. I have a Velop system, and I lost my Linksys, my child. So I'm trying, I got my main system back, my modem from Xfinity also, with the Linksys, the adult, and the rest of the system is back, except the child. So I've been trying everything that I was doing before to get my child back, but I can't get it. Right now, I'm sitting in front of it. My main system is solid blue, and my child up here is still, it's solid red now. I've tried to reset it. I kept it within like four feet of the parent, and even resetting the child, I tried to unplug both of them. and set them back up to no avail. So, that's a problem, and I can't get into the, I can't figure out why I can't get into the 192168111 app again. And when I tried to reset my password, I put a new password in there, and it didn't do anything. So, I'm in network, I'm in network hell right now. So, I'm asking for some help, please. Uh, just, the parent and a child. Uh, two-oh-J-20-M33B43, win. three AP-4 W

I've got it with, I've got it with, I've got it about three feet away. 15 seconds. That's what that's what the Internet told me to do. Well, they as far as what's in my system, my I'm I'm connected to the Wi-Fi of the of the modem, which is TruAccess. CC and the available network, pardon me. I do have the

I have developed a setup but every time i did developed setup and put in the password it said it can't connect to the internet that's the one that's inside the developed system developed setup e c a and e c oh wait a minutes two of them uh yeah that's it's two of them e c a and e c f [silence] press the uh press the parent [silence]

Five times. Okay. Okay. I just did that. And the parrot is flashing yellow. Still solid red. Okay. Now it's flashing. Okay. Okay. The parent.

went back to. Go ahead. I just want to the parent, the parent went back to blue. Okay, go ahead. You were saying? Uh, Motorola Wi-Fi. Vella. Uh, that would be let me see. I took a picture of it. [silence] I

Okay, the parent is Velop setup ECA. Say that again. Okay, so let me connect the parent node or the other child. Okay. All right, I'll try it. Hasn't been giving me any, it says it can't connect to this network. Let me check.

Now, I, I have the two, veller setups. The, E.C.F. the child, I did not know they had, I didn't know they had two different setups. Let's see. And well, well both of them have the same ECA. I mean I'm looking inside of the the, uh, the units themselves and both of them have the same setup name and, uh, password and the recovery. The the, the the, the the [silence]

Okay, Okay, now it's turned the child has turned blue. Okay, so it went back to my modem Wi-Fi. The Develop setup ECF is still there. The ECA is not there anymore, but develop setup ECF is here, which I never ever ECF is the parent. Hmm.

I didn't get that. What did you say again? Oh. Okay. Well, on the parent, uh cause I'm looking at it cause I took a picture of it yesterday. The parent is Velop Setup ECA. Now that's no longer in the listed Velop Setup ECF. Go ahead. Mm-hmm.

[silence] Okay. I'm leaving and sending it to where? Customer, is it one word? Is it customer support? Okay. That links is who is [silence] customer support at Lynx's.com. Okay. [silence] In the title I'm putting parent node.

okay, I just sent this. No, uh, yes. No, no, no, no, no. Let me back up. The modem is hardwired to the router, but it's not hardwired from the computer. Yes. Correct. It's already, but I'm saying the modem is hardwired to the router, to the parent.

right no, it's not directly connected to the router, no, it's connected to the modem i mean, yes, the modem is connected hardwired to the router, it's wireless from the computer to the, to the modem mhm did you get that? Okay. So so now, I'm disconnecting the modem from the router.

Okay. All right, I got it. I'll just disconnect my home security. But you want me to make that connection to the computer, right? From the router? Okay. All right. Just a minute. I did have it connected. I did flip-flop it yesterday. All right, let that and I think I got the right one.

Give me a moment here. All right, now I'm connected. The router is directly to the computer and also maintain the hard wire to the modem. Okay, now I'm online through the modem, not through the router.

I mean, is this? Go ahead. Uh-huh. Uh-huh. Okay. So I should try to connect that. All right. Okay. I gotta put the password in for the develop.

It was asking me for it. When I tried to select the develop system EFC, it was asking for a password. That's why I did what I did. Well, it's telling me now I can't connect to this network . [silence] Okay.

[KEEP_UNCERTAIN] Okay. Where am I gonna check for that? Yeah, I'm there. But says turn well says turn Wi-Fi back on manage known networks hardware properties. Random hardware addresses 11. Yes Windows 11. I used to see that. Um I don't see anything where it's telling me uh that I've got ethernet connected though. That's what I'm not seeing. [silence] I got you. The process begins from uh the minute that someone either dials via cell phone, the relay process begins.

Yeah, select network and internet. And I'm at that. I'm at the network and internet and W, and Wi-Fi. Oh, oh, oh, okay. I was one, I was too nested. Okay, I see where the ethernet is connected. I got it. Uh-huh. Right. All right. So why am I getting this warning, blah, blah, blah, blah, blah, should I, [silence]

continue. Okay. Okay. This is the first time I got inside. Now it says the router password. Now that's tricky because and the reason I, which one? Oh, just you. Oh. All right. Okay. Oh, I haven't seen this list in two days. Okay. I'm in for that. Okay. What should I be doing now? Yep. No. I'm at the,s, you got smart Wi-Fi tools and you have router settings on the left. Okay. Got you. Okay. I'm here. Right. They're not, those don't belong to me. This is through develop, I guess. The develop, develop setup ECF. Okay.

Well, let me take another look. I'll do that. Okay. Okay, hang on. I think you're right. Let me get a picture of, I don't know why, how I did this. If I can get a picture. Let's see. [silence]

Okay, hang on, hang on. I got two uh, develop E C F, that was 7 X 7x, G I C G X 7z1 is the password for the parent.

Um, well, I want to change this to the one I had created over the weekend, but I'm I was a little fearful because when I tried that, I could never get back to this screen. And um, oh, oh, because well that well I'm but I'm connected via the ethernet, right? Right.

Oh. But I couldn't... I can't access this through uh Wi-Fi of my own creation. Okay. So the one I created Saturday, I can put that into all of these um 2.4 gigahertz and the 5 gigahertz band and the gigahertz two band, I can put all that in there. Because I'm going to... I'm going to use this... Okay.

including the password? All right. Here goes nothing.OK. So the wifi name. Let's do this. and the password too. All right. [silence] All right. I've got the uh the new Wi-Fi name and the password in all three selections. Okay. All right. You're updating your Wi-Fi settings to what I just put in WPA2 personal for each one. Okay. What? I want to continue? Yeah.

Yes. Applying changes, your router is applying changes. The action you per form may cause devices to temporarily lose connectivity. This might take a few minutes. My case, it took forever. [silence] Okay. It's done thinking. I can okay out of this. [silence] Okay. All right. It's showing on my phone. Wow. [silence] So now, I'd like to be able to, I used to be able to come back to this all the time. I don't know if you guys had a different system or web-based, but

There's an easier way for me to get to the dashboard without connecting hardwire Ethernet? But it has to be in the one I created, right? Okay. All right. And that's what I thought the whole purpose of, they told me yesterday, the the ISP says, well, I can, I can bridge you to one. And I said, no, I can't use one. I have to have two. I've been using two for years. So I wouldn't let him do that, which I'm glad I did not. because I need to talk to you guys.

two blue. both both nodes are blue. and uh i can dis- i can disconnect the ethernet from the computer. okay. that sounds like a that sounds like makes sense to me now. so. oh, you have been a lifesaver. i'll tell you. i was about i was about two seconds off of pulling out the little hair that i've got left. so so now i uh I can do that.

Now can I get to the dashboard by phone or on the computer? [silence]. Wait, say it one more time, please. I got, I got distracted. Go ahead. I'm sorry. [silence]. You were saying? I do. I, I've got the app.

okay. All right, cuz see, I just opened the app and it says ready to complete setup. Well, I don't have to do that, right? Okay. Cuz now I set up. So I can go to manage your Wi-Fi. Okay, and I'm using. I've got two, actually, I set up a second account that was different. Should I use my old account or my new account? Router password. Okay, now what, what router password am I using? Just admin. Okay.

BLANK Audio 01 [Voice Over Audio] all right let's see my Wi-Fi here uh I gotta select Christine why do I have to put in this again BLANK Audio 02 let's see BLANK Audio 03 okay so now I've got my new password my new router Wi-Fi so I should be able to go back to Delinksys. I says okay and now I was connecting to the router unable to detect a connection to your Wi-Fi okay

Yeah, it's connected to the new one. It's connected. OK. Let's see. logging in at first. I'm connected to the Wi-Fi. um. Oh, it made it.

hmmm that's not good I can't get my desktop to log into my new my new um they said they can't connect and I I was on the

Oh crap. Boy, it's it's not letting me do anything on the phone. It's it's not letting me do anything. Cu i was trying to go back to the app store to do it and it's telling me that's uh you can't connect. It couldn't be loaded. Try again. I keep doing that. Okay. Let me see if I can do something else here. [silence] [silence]

It's... I'm gonna have to go back to my... my modem Wi-Fi here to get back to the store. All right. Let's go... where's my search... Linksys? All right. Okay, so it's just downloading from the cloud because I'm trying to put that back in. Open... okay. Uh... allow Linksys to find devices on local networks. So I'll allow that. Okay, so now it says manage your Wi-Fi or set up new network. Oh, oh, you said, okay, go to the router password. Okay, now I gotta change the Wi-Fi back to the created Wi-Fi and... Okay. Okay, change back to the created Wi-Fi. Connecting to your router. Oh! To login with router password, first connect to your Wi-Fi. Unable to detect the connection to your Wi-Fi. Try these steps below. Okay.

Okay, because now I'm going back to the Wi-Fi and it says no internet connection. So I'm going to disconnect from there. Went back to my modem uh Wi-Fi. You want to try to reconnect the um new one again? Okay, I did that. That's telling me again it's no internet connection. Wait a minute. That's still solid. That still both of them are still solid.

Okay, I'm going to try that again. Yes, I did. Yeah, it keeps asking me for a password for the new one. Right. Okay. Let me put that in.

wouldn't take it wouldn't let me do it okay I just turned it off I'll refresh it again now it looks like it It has my my new one but it put a two at the end of it but it says it's connected

Yes. Now, there, the, the, the dashboard is flashing at me. It says no internet connection. The Wi-Fi setting says to still the same new number for all three frequencies. Uh... What am I refreshing? Okay. It keeps telling me the router not found, connected. Ugh, this is confusing now. So we're signing out.

O.K. i just signed out. O.K. i logged in again. O.K. looks like it's solid now, nothing's going on. O.K. I'm at the page. Do I need to go to something and change it or check it? All right. Mhm. O.K. the 2.4 and I

Five gigahertz one band and the 5 gigahertz two band. Yeah, all the passwords look the same. um that looks okay. I'm at the security. Now security shows firewall, internet filters, and VPN passthrough. Oh, it's still on Wi-Fi settings. My bad. Um, okay. [silence]

WPA 2 Personal? Yes. Yes. That's it. Okay, I just did apply, you've chosen a risky security type. Are you sure you want to continue, do I wanna do this? Why are they telling me it's a risky security type, that's what I'm trying to set it up so I don't I'm not at risk.

Right. All right. OK, so I just changed those to the WPA-2 and WPA mixed personal for both files. OK. All right, I continued applying changes. Your router is applying changes.

Now it says it, it, okay, it booted me. out. Um, weak security and it is being blocked again. Okay, by my trend micro. Well, I saw this over the weekend too and I realized there was a, there was another, um, in my security, it showed there was another phone trying to get in and actually, it was me. Um, and I had to delete that and it was just a, just just a. Okay, my phone is in here. So that's me. It's it's, it's not letting me in on the phone. Every time I try to put in the new one, the new one, it's telling me weak security, it's blocked by Trend Micro, then it boots me out and picks up my, my, my modem Wi-Fi. It won't let me do it on the phone. And that was after we changed. All right. Okay, it's applying the changes. It didn't like that at all. [silence]

Okay. It's all changed back. Now, let's see if I can do something with the phone. Boy, it's still getting blocked. It's not letting me do it. Well, every time I choose the new one, it'll give it to me; then my Trend Micro is no internet use allowed. This device is not allowed to connect to the internet or other devices in your in this network right now. I got that over the weekend, too, and I thought I had fixed that, but it looks like it's that is...

Um, another reason this is kicking out, and the first thing I checked to make sure that in my network list that I had. my um, my phone was actually the correct item, you know, just by checking the MAC addresses, so I matched up the MAC addresses to make sure that it was me and not somebody else trying to break into my into my network. so, so yeah, I got I got the right phone, but it's not letting me do it. Now I don't understand. I'm confused. Okay. The desktop, okay, the desktop went back to

Now, this is the funny thing. On the desktop, it shows my new one with the number two behind it. And it says connected and secured. And I don't understand that. Why did it put a two behind um why it's put a two behind my new one. Now on the phone it doesn't have a two at the end but in the desktop it does. I've never seen that before, ever. So, okay.

Okay. In the dashboard on the Wi-Fi, each, each band has Christine 15, which is the new Wi-Fi name for the router. And all of them, I'm looking at the passwords, all of the passwords are identical, unless I should be using some other type of password. And see, I've got it encrypted, well, I've got it a difficult password cuz I got a lot of symbols in here too. Symbols, caps, and lowercase, uppercase and numbers. So I got a combination of what passwords are looking for. Change the name.

Okay. All right. You'll have to change your passwords, too. Okay. same name right Okay. Okay. All right so I change the name. Apply.

Okay. I'm just checking here. Find changes. Okay. Still updating here.

Boy it took a lot here, little longer than usual. Well, it's still, it's hung when it says waiting. I guess it's, it's still trying to update, but this has been a little bit longer than it was earlier. Oh, okay.

You know. God. I can't wait. I lost my, I lost my dashboard. Um. Okay. It is it's available. Um. Talking to a parent for the password again. I forgot to put something in here where I got to copy and paste this. This is too painful. Um.

[KEEP_UNCERTAIN] [ silence ] okay took the a it took the router new router passwords and they I mean uh uh Wi-Fi my 192 came back let me see if I can um it came back let me do an admin to get it back in here okay I didn't even had to do that it came Wi-Fi settings okay

So it just gives me now the 2.4 and a 5 gigahertz band without the two 5 gigahertz band. Okay. So now what do you want me to go to now? Check my, um, where am I going? Check my phone? Okay.

So far so good. It took it. forgot what we were doing. OK. that says logging into, it looks like it's coming in allow links to find Bluetooth devices. is this like is starting over from scratch [silence]

That okay? But it just trying to set up the Bluetooth and all that. Okay. Um, it's taking me back to the, the beginning. Okay, a little lights are solid checking for internet connected. Pick something Morillo's Secure for a Wi Fi name. Why am I creating another Wi Fi name and password? Okay. I

And I says to log in, which email, which email, which one am I looking for? Could I got both of them in here? okay, all right. Create your router password. Okay. Got it. I already made up one.

Okay. Let me use that one. Configuring your Wi-Fi network. [silence] So while this is doing this, the the Wi-Fi I created yesterday or Saturday is gone. It's [silence] it's still there, but it's all changed. The Wi-Fi that I have created. I still have it, but it's changed. So I'm going to have to change the configuration on my uh my Roku [silence] so that I can find the my Wi-Fi network. Yeah. [silence] Yah. And we found it and uh and it should now be connecting down there. Huh. We're looking for the the h, h, h logo. [silence] this which is right there [silence] n. [silence] Okay. So I have, so I need to know what the password is for [silence] for [silence] for the [silence] the [silence] for the network. And uh the, the network is [silence] the [silence] the one that I'm trying to connect to. I don't know what the password is. So I'm not sure how to log in. So if you don't know the password, you have to find out what the password is. [silence] that's what I did. [silence] find out what the password is, cause it's not working. So [silence] [music] I made up a new one a few minutes ago. So I can just forget those other ones that I created. We're never going to go back to those, right? Right. Okay. So it says your network router. Such as (links to 41382), which is the backend serial number of one of my nodes. Okay. So I got that account log in. I got that password. The... What did I do? We didn't do... Did we do a router? Oh, the router admin was not IP 10, 192.168.1.1. No, the user details and the password also, eh.

Is this the same thing as the login pass account? Right. Well, okay. Okay. Okay. okay. all right. Okay, I want to get the, I know the, the, the Wi-Fi password is, is unique, but, uh, the account login will get me to the one on the phone as well as the one on the desktop. Is that correct? Don't get me to the stop and place. Okay. All right. Okay. I'll change that to the new one. All right. Look like my two notes are still shining blue. [silence]

Oh, so now, oh, it made me... It says, signin again, so I'm gonna try that before. So I make sure this thing works. Let's see. Yep. Got me in. So, is there anything else that I need to do at this dashboard that I have you on the phone? Nothing. And all that other stuff we created, you said I can delete that, the original name I had Saturday? I can go ahead and delete those out of my Wi-Fi list. Okay.

Okay. I'm still confused on why that didn't work and this one, the new one did. I don't understand. But I'm not going to overload my old brain with that. Um, I'll long as I I have I have what I have here, which is good. Everything looks good. Okay, I think we're good. Right. Okay. It looks like every everything here is here. I'm just going to different areas here, uh that I'm used to seeing from the past. All right. Very good. Thank you so much for your help. I know this is this has been a long call, but uh I was I was at a point where I didn't know what to do. I tried everything. So, uhn. Anyway. Yeah. Thank you so much. I really appreciate it. I could I can take this.

I can take this child out of plug and then take it upstairs cause I had it to spread over the house. Okay. Yeah, that's what I done before. Okay. Really good. Thank you very much. Your name again is? Joy? Yeah? Joy. Thank you so much. I really appreciate your help. Oh, one other thing. The when I called um um one more thing. When I called um LINKS over the weekend. It connected me with the uh with the online Just Answer. And that guy was trying to tell me that my modem was defective. I said no, I don't think it's defective. I said, I don't think I said that I don't think that's true. He's oh, well, I've been doing this a long time and blah blah blah blah blah. Well, I wouldn't even wanna insult the guy. But I

Paid $[REDACTED_PAYMENT_DIGITS] to get no help. That that just drove me crazy. Had I known and I'd had some experience with just Answer and I didn't like them. But I was already committed because Linksys gave and this is no nothing against you. But Linksys Linksys gave me said this is only going to cost you $5 and it's refundable. Next thing I know it's charging my credit card $[REDACTED_PAYMENT_DIGITS] and I didn't get any help at all from this guy. And I fiddled around with the system the rest of the Saturday night and yesterday and I was able to get my my modem back. I got uh my I got my nodes back at least temporarily I did until late last night uh until I called you. But that was I just didn't think Linksys did it like that. They had never done that to me before. So that's just my gripe of having to spend 65 and I got no help about just answer that's the name of that online yeah that that that helps people out in crisis when they're having problems with electronics or anything mechanical they cover a lot of stuff but this particular guy did not his name is Kevin based out of San Francisco he didn't give me he didn't give me any kind of help at all he said well do this and do that and I said well that's not working oh well then this must be this must be broken you need to call your ISP to replace and I didn't think that was a problem and it wasn't it was not the problem so then he was telling me that he just didn't give me the kind of help that you did you know so I was very very unhappy about that so [silence]

[KEEP_UNCERTAIN] I just said, well, I'm going to let you guys know that I had a bad experience with that Just Answer, because that's what when I called links is he connected me with me a guy who our technician who was going to help me. And as soon as I saw it was just answer, I should have hung up, but I'd already committed my $65. That was the problem. And I I I thought maybe he could give me some help, but he did not. Anyway, that's my little two cents on that. So, right, I knew. Mhm. Right, but you just bounce me to you know, I I kinda get it. If you're not open and somebody needs technical advice and you have a link to some other online company for the lack of a better a better [silence]