Speaker 1
Hello bro I mean I'm trying to follow I'll phone you I'll turn this off yeah that's good I'm just having an issue pairing up one of the I've got three link nodes which I've got I want them pair to my uh sky router I tried doing it about two days ago but I couldn't call support because you guys were closed so I just need help pairing everything up that's alright Yeah sure give me one second. You don't you got does this body The long number yeah
00:00
Speaker 2
Welcome to links. To assure quality service, your call may be monitored. Please remain on the line for assistance. Thank you for calling links. This is Science. How can I help you? Mhm. I see. I'm sorry to hear about that. So, can you provide me the serial number of your links is device. There. Yes, it's 14 digits composed with letters and numbers. [silence] 72 E 10 M 2 A F 2 4 - 812. That's the serial number? Yeah. Yes, 812 or 8 12, all right? You mentioned you have three nodes.
00:00
Speaker 1
Yeah. the child knows and uh set up just yet yeah i haven't plugged them in just yetyeah um um 5.0 mesh router. uh one second let me have a look it's a spn yeah it's a spn one yeah sp n m 60 that's the parent one
02:00
Speaker 2
This serial number is the parent node that's already set up. So the parent node is already solid blue. The child nodes are not yet solid blue. Okay. All right. Can you tell me what's the model of these nodes you have? Uh, as well, what is it? SBN? SBN. And.
02:00
Speaker 1
Yeah, that's the parent one, yeah. It's sky. No, community fiber is the expander that I have. That's the name of the expander. The Linksy. One second. SPN M60, that's it. No, no, that's all it says on the, on the, on the box. [silence]
03:00
Speaker 2
SBN, M60. Are may know who's your internet service providers or is it community fiber or to all.
03:00
Speaker 2
sky. And this SBN 46, is it part of your internet service provider? Was it given to you or you bought it separately? All right. Okay, so, aquafish, a record for you, sir, before we try to set up your two child nodes, may I have your name? Q-A-M-E-R Camar Camaro is the first name, and your last name is?
04:00
Speaker 1
E-B. Yeah, your email address is um, you make alpha alpha? Michael Michael Echo Romeo? At MSN.com No, no, Q, Q, Q for Q Cube. Alpha alpha Mike, Echo Romeo at MSN.com No, no, no, it's just one, it's one Q. One Q, two A's. QAA, M, E, R, MSN.
05:00
Speaker 2
right come here what about uh your email address? so your first letters were three alpha so Q Q A A M E R
05:00
Speaker 1
so obviously the first one's already solid. I think you can see that on your side as well. I'm going to plug in the child node in now. So give me just a second. I'm not sure if the TV remains plugged into the internet in the background. Did you stop running? Exatly. Wireless. It is an open one. As soon as it's still coming on, it'll block that. It'll block that. Yeah, or else I'd have up and up. It blocked, it was on while it blocked.
06:00
Speaker 2
I see. So it's your first name, Camila, it's yes, with two letter A. All right. Thank you. All right, Camila, can you tell me what's the status or light color of the two child nodes?
06:00
Speaker 1
And you'll get them go guys through internet for the way they need to write. He doesn't have to check. It was not infatuated. It wasn't, yeah. I bought it about two two days ago, uh-huh, around that time. Yeah, 20. Yeah, so I was having trouble using the link. I used the Link app and then it was it was having issues to um uh log in. Uh it wasn't I couldn't see my parent node on the app so I couldn't pair the other two. If that makes sense. No, I can't see the parent. Not
07:00
Speaker 2
When did you order these Linksys nodes, Camille? That's June 19. So you were able to set up the parent node. Did you use the Linksys up or the web browser? You can see the parent node on the app.
07:00
Speaker 1
…that's the issue I'm having. I couldn't call customer service that day as well… Okay, I've just plugged in the child node, the light right now is solid blue… No, no, no, no, no. Not the Parent node, the child node is showing a blue light. The the Parent one. The parent one is solid white. Yeah.
08:00
Speaker 2
[silence] I think uh thing uh since uh your partner is showing a solid blue light, it means that it's not yet uh set up What what about the [silence] limit? So it's already a solid white.
08:00
Speaker 1
like I'm wondering what she did this to and she worried about you who's phone is this no I'm right thank you thank you yeah we're the first box user that we gesture inSS. Oh, I got it. I got it. SPN M60 CF. Question. yeah, yeah, yeah.
09:00
Speaker 2
Can you double check Amir, or the model number of your Linksys router, because we only have SPN and 60 cf or SPN and 60 TB. Can you double check that? Okay, so CF, all right, that's good. So, since SPN and M60 CF is actually a
09:00
Speaker 1
00:18 yet 00:20 yes 00:28 Yeah, because I I think I connected it on sah say. uh Saturday, that's why I mean sorry. Yes Saturday. I think that's why I was only having trouble with pairing the Child nodes.
10:00
Speaker 2
spelled with an automatic setup once you connect that parent node to your internet provider, automatically it will set up itself. So you don't need to use the linksys app. That's why your parent node automatically turns solid white because it has a feature on it that automatically, that it's automatically set it up once you connect it to your internet provider. Yes. All right. So that's good. Now, to pair your child node, actually, come here, you can go or use the linksys app because these SPN M60 uses the web interface or web browser.
10:00
Speaker 1
Okay. Oh, you got better. I was just, okay, yeah. Yeah, no worries, but um, yeah. He'll shoot again, don't worry.
11:00
Speaker 2
Now, you can actually set up your child node. Are adding it to your parent node by just pressing the pair button? There's a pair button on your parent node, right? Okay. You just need to press it one time for one second. Uh just make sure your two child notes are near your parent node. and make sure your two child notes are all solid blue because uh... a solid blue indicates that they're ready to be set up. So if they're not solid blue, you will have to reset them before you press Only your parent node? Yes. So, you just need to press the pair button on the parent node. One second only. Do not hold on too long, eh, you just need to press it for one second, okay? And then you just check because your child node will start to blink its light. Mm-hmm, sure. Okay. Okay. So your TV could not connect,
11:00
Speaker 1
Yeah. Yeah. Yeah, if the Amazon Fire, Fire Stick, yeah, Fire Stick. Okay. Yeah. So communicate about that one, huh? Yeah, yeah, I see. Yeah, I know you're saying, yeah. Perfect. Not to problem. No problem. Okay, so, um, the cameras are right here. So I can see that both of the parent nodes have a solid blue lights, which
13:00
Speaker 2
Your WiFi name may need to be uh connected to your uh new Wi-Fi name since you already connected your parent note so your new Wi-Fi name is the one on your parent node at the bottom of it. So that's the Wi-Fi name that you need. Yes, the one at the bottom of your parent note there is a Wi-Fi name there. So that's the name that you should connect your all your devices should connect to that Wi-Fi name. In fact, there's you can see a QR code also, you can also automatically scan that QR code, so that you don't need to type in the password.
13:00
Speaker 1
I'm assuming that means they're paired up, right? Just, sorry, Adults, they're both solid blue. Well, all of them, yeah? Oh, that you said. On the I think you said parent node. Okay. Okay. Yeah, yeah, that's fine me. Yeah, yeah, I press it, yeah. Okay, okay. Once it goes while we'll click here this button.
14:00
Speaker 2
Both of your parent node. Yes, they should turn solid white once they are paired successfully.. [ silento ] So, did you already press the pair button on the parent node. Yes, parent node. Press the the pair button. It's not the child node. It should be the parent node. Press the pair button on the parent note. [silence] And it should be one second only. Now, press the pair button or the pair button on your parent node for one second or three seconds. Yeah. One second or three seconds. And your child node light should start blinking. Okay, that's good. the child ones are wirelessly connected. It means they are only plugged to the to a power outlet. So nothing should be... only the parent node uh is connected to your modem with an ethernet cable. Mm-hmm. Okay, that's good. So that's good. It means they're responding to your parent node. So you just have to wait because it should turn solid, right? Usually, it would take uh four to six minutes depending on your internet connection stability.
14:00
Speaker 1
[effects] Okay, I can see. All of the parent ones. Yeah. I can see the child nodes are solid white now. The parent one is just flashing white. Is that because it's still in pair mode? Maybe. Yeah. Okay, now. Yeah.
19:00
Speaker 2
Yes, you just have to wait, but your since your two child nodes are already solid white, it means they're already added as a child node. So your parent node you just have to wait because it will turn back to solid white. Once it's back to solid white, because it's still saving the settings.
19:00
Speaker 1
Yeah, they're all solid white. This is a question. So, I've got so the parent one is gonna stay in the main room. to the back of the house, like there's a little room we have right the back. If I put the second child on in the middle of the house and the third one to the back, the signal should be fine, right? Yeah, yeah, yeah. Yeah, I can see. It's all solid white now, so it's all connected.
20:00
Speaker 2
The configuration and your two child notes is already added to it. So just wait. And once, all of them have solid white, you can relocate the two child notes to where you want to place them. Yes, just make sure, uh, that the parent note is still connected to your, um, sky modem. So the two child notes, you can put it anywhere you want. Uh, just. OK, that's good. Uh, just make sure you, uh, can mirror, when you relocate your two child nodes, when you plug, because you're going to unplug them from a power outlet. So once
20:00
Speaker 1
Yeah. Okay. No worries. Okay. Okay. No worries. Thank you yeah. Um, Yeah. It's so it's OK if it's solid white then the parents are solid white as well as all the child nodes. Someone in transit. Yeah. Yeah. Yeah. Um, okay. No worries. Thank you for your help. Yeah, I'm I'm just trying to connect to one of the um, the fire stick up connected to the Wi-fi however there's one app that's not working.
21:00
Speaker 2
you plug them back to a power outlet, they're light should first start to blink, so you will just have to wait for a slide to turn solid white. But you don't have to worry because they're already configured as child notes, so they're already connected. You just have to wait for it's slide to turn back to solid white, okay? Yeah. So that is all, adding your child modified. Yes. Yes, so you can connect now your devices to the default Wi-Fi name, which is the one that's indicated on your parent node, the Wi-Fi name. You can try to connect by connecting to the Wi-Fi name and typing the password or you can use the QR code. Just scan it so that it will automatically connect your device.
21:00
Speaker 1
um, everything, everything else works, hasn't it? Club TV. Have you heard of Club TV? That's the only app that's not working on the Fire Stick. It's just saying logging in. The Wi-Fi is connected, or is that more of an app, I don't know, an app issue or something. Okay. That's what I'm saying. It could be the app itself. Okay, no worries. That's fine. Thank you very a lot. Yeah, no, thank you. Thank you. Thank you. Bye bye. Bye bye. [silence]
22:00
Speaker 2
Oh. Okay. Uh, I think that is on your app, uh that would depend on your or the configuration of that device or that app itself. Uh, it might have been a different configuration. So you will have to check on that. Alright. Your welcome. Thank you for calling linksys again. Come here. And take a have a great day. Bye. You're welcome. Bye.
22:00