V2 Rubric Detail — 753c2e1c-8068-11f1-8…

This is Lynxus Technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Lynxus specialist. Hello, this is Ellie from Lynxus Technical support. May I speak to Stephen Dubaher? Ah yeah. Hello Sir Stephen. So yeah. The call suddenly got disconnected earlier. So is the laptop connected to the WiFi name _valopebsetupv?". TSB. So use the password that you can see underneath the new parents. [silence]

Can we make sure, yeah. Can we make sure that we enter the right password? Because it's a, you know, it's killed sensitive.

Okay. Thank you so much. Now can we- can I proceed then on the browser? So, on the address bar, type in http.

call semi-colon for forward slash forward slash myrouter.local. Uh-huh. So just tap on proceed. [silence]

How about you try still on the URL or on the address bar. Uh 10.1.10.241.0.001

Okay. Uh, yeah, uh, I'm so sorry. So, sir, since you're using an an HP computer, on the most lower, or on the taskbar of your screen, there should be a magnifying glass. And then on the right side, the word search try to tap on that search bar. uh, and then type in the letters C M D. Yes, so that we can open the command prompt. So, C, M, D only those three letters and then just press enter. So there should be a black screen that will appear on your, I mean, a black tab that will appear on your screen that says command prompt. Uh, where did you put in the letter C M D, sir? Did you put it to the lower? Or at the bottom search bar of your screen, or?

Mhm. and has a magnifying glass. can you tab in again, sir? so there should be no space. yeah yeah that's the one, sir. oh yes sir. now, can you follow that shortcut, please, sir? so that we can open the command prompt. [silence] So just on your keyboard. Yes, on your keyboard, sir. There should be a box that's sitting beside the Alt, the A-L-T. Like the window.

those icon right there on your keyboard, okay? [silence] Press it, press it, and then at the same time press the letter R, right? [silence] So that another window will open on the lower left corner. [silence] Okay, now type in the letters C-M-D on that search bar that says "open". [silence] And then press "okay". [silence] Now, "okay". [silence] Now I want you to type in on that black screen the letters S-F-C on that black screen and press enter. [silence] Enter

I mean, the word IP config I know, there's no need for you to enter a new line. Just type in directly. one there's no need for you to remove something. Just type in directly. IP config India India, Peter, Charlie Oscar November Fox Trot India George.

now there should be IPV4 IP sorry him yes, that's the one that we're looking for the default gateway

Okay, now let's go back to your Google browser. And then on the URL or on the address bar, type in those numbers. The 104.11.1. We're almost there. Just go. If you have the app, I'm sorry.

tap on [silence] [inaudible] continue advanced yes please sir go ahead and proceed

Okay. double tap those forms double left click those forms so so that you will be routed to another page. Okay, uh use the router password that you use earlier to connect the laptop. So the password that you can see under the new parent note. Uh, how about with this one fair instead, okay? Uh, can you choose instead to reset the password of your router? But this will going to be different from your Wi-Fi password, okay? Because this is only for your admin password. So tap on reset password. And then use the five digit recovery key is still under the router. Change the admin password. So instead.

Set, of the router password that you can see under the router, create a new one. So, choose to reset the password. [silence] So, those numbers can be found under the parents node or the new parent node.

Okay. Yeah. So yeah, that's the admin password. Now, before you create an admin password, Stephen, just for a heads up, it will not allow you the same special character and the same number. And this password must be minimum of 10 characters, okay? Mhm. So, yeah, you can now then go ahead and create a new admin password.

Okay. Now that we are already here, sir, I want you to reset the previous parent nodes. Yes, reset. Yeah, No, not that one that is on now, but the previous parent node.

No. No, sir. The previous parent node should have its own tower cord, so that we can reset it. Okay, sir. Yes, sir. I'm still here.

Okay. o. Okay. So press and hold the reset button of the previous parent for 15 seconds. So we should be expecting a magenta color or a purple color from the previous parent's LED light. Okay. So yeah, just press the reset button. Okay. o. you mean the one on the antenna? what? You mean the one over here? Or the one on the antenna? Or on the thermostat? Okay. the one on the antenna. [silence] On the antenna. just press that reset button for 15 seconds. I see the I. [silence] I think the purple light on it right now. Yeah, so there should be a purple light if we have set it accurately. and show all. [silence]

Okay. [silence] I let go of the reset. Hmm. [silence] So the new parent node is still solid blue, correct? Okay. So let's focus on the second or on the previous parent. Let me know once it's already solid blue, I mean solid purple or magenta color. [silence] Okay.

Okay. Now on the new parent's node, let's press the reset button of the new parent's mode for five times. [silence]

then same thing as on how you did it earlier. Okay. Well, press release, press release the reset button of the new parent node. Yeah, five times, press let go, press let go, do it for five times. on the new parent node. It should be blinking. Okay. And then after a few seconds, you will notice that the old parent node will also start blinking. So that process may take for like about two to three minutes, just let's give it some time, okay?

Is there any changes on the LED light of the the old parent node. Okay. Okay, so. Okay, it turns blue. And it's not changing its color anymore.

Okay, it's now solid blue and it's, not changing any color. Now, let's go back to your laptop. And then go to device list. So how many devices are showing there? Okay. Now, the other I'm sorry. Yeah, desk top. Okay. So the other child notes are that is on the left device list. Back to where the front. Okay. So here re- Okay, so re''

During a different location, you should also perform a reset on that child node so that we can add it as well to the network of your new parent node. But before we do that one, can you deploy this old parent node to the location of the child node before? Yes. [silence] And then, yeah, the Ethernet [silence]

the other end to the ethernet port of the parent thereby connecting the port from the internet port of the child node there should be an ethernet cable there the other end to the ethernet port of the parent thereby

Internet port of the child. Okay. Mm-hmm. And will be also working with my documentation.

can you talk a little bit more about společnosti? Let's say I set the location of a container in Daphne and I want to set the location of the same container in Rihanna. With full visibility, will Daphne know where I relocated the container in Rihanna? [ silence ] Absolutely. One question please. Stoa and Daphne are two companies. If one company knows the other is online, they can share information about the same container. If Daphne not only knows that Stoa is online, but also disabled, Does Daphne know anything about the container's location in Rihanna? Yes, Daphne will have information because the visibility will be shared with both companies. That container will be highlighted for both of them. That means it's going to be visible for both the companies and associated with the company names on actionable cards. [ silence ] But if that same company is disabled and at the same time online, then what happens to the view? [ silence ] So, let's plan our work wisely.

Mm-hmm . Yes, it should be showing online. Uh well, maybe it's still booting up, so just give it some time and then just reload the page every now and then. But let's work on the second child node that you have. So turn it on and then reset the second child node. Same as what you did earlier. Press and hold the reset button for 15 seconds.

Okay. Now this second. So let's, okay. And then since you mentioned earlier that every, every now and then, a router on the ether ether, ether at Wi-Fi access access point Internet Internet router tries to breach, across or this someone someone puts an access access point and makes it make it look like it's wireless wireless wireless your internet's internet's SSID service service provider's cap says ID Sid end cap and it prompts you to log back into the network network network.

ation should be turned off or make itself offline every now and then while waiting for the second child node and then reload the page and just reload. See if it goes offline. Yeah. But the old parent node, how is it? Is it still online or it's not acting up? Okay. Now the second child node is magenta. Okay. Uh, let's go back to the r just go to the new parent node and then press again the reset button for five times.

uh huh. Okay, let's give it at least two to three minutes. While waiting for it, let's go back to your laptop and see if the I see if everything is still online, just to make sure. That nothing is acting up this time. [silence]

What do you mean by resetting or what you're trying to say only or press the reset.

O. K. just give it some time. To Eastern, yes.

[silence] Might be or might be the previous parent node is really faulty. So that's why you are encountering that problem. Sometimes it's actually like that. Let's give it at least a minute. Yeah, and let's just give it at least a minute cause its LED light will go into change for a few seconds but it will go back to solid blue.

so now it's still it's now solid blue, correct? okay now let's go back to your laptop and then reload the page, let me know how many links those routers are online. okay then now unplug the other child node and put it back on its original location okay

uh, yeah, I'm still here. Thank you so much. By the way. So let's uh wait for the other child node to boot up. Let's give it at least a minute. And then after that, uh let's refresh uh let's refresh the page where you are seeing all of the devices are online.

M-hmm. Okay. So, everything is online now. The only thing that we need to change right now is to change the Wi-Fi name and put it back again to the. Reload the page again, sir. Are you looking at the app or on the web browser page? [silence]

Okay, um, Sir, don't rely too much on the app, Sir, because the app is really not that reliable. We much actually encourage our customers to rely on the web browser interface. Because there are some features that can only be accessed on the web browser. And in the future, the app will not be longer being supported. So, um, on the laptop, Sir. Because on the web browser, you're not using an app, you're using a website, I believe.

How about let's try to observe it? Can you set up a timer on your end? Put up a timer for five minutes and see if one of them will go offline. No, just look at it there, on the device list. Yeah, just stay there on your location because it's all gonna be too much hassle on your end. Okay.

was going pretty good, uh, staying touching of my, my resources to get, uh, see, can see who's going to win, uh, they both look great, um, limited of him and, uh, yeah, I think we could have to get back to you, Stephen, on this, uh, may have to put the call on hold for about three to five minutes. Uh, I'll just get back to you. I'll be checking some of my resources again. Thank you so much.

Okay, um, hello, Steven. Hiya, thank you so much for patiently waiting. So I did check some, uh you know, some of the possible causes here. Why these two child nodes keep on disconnecting? So,

And then Like nothing and and keep on going offline. Okay, so this is actually one of the reasons for that one. Uh Steven. Because Ah, you mentioned earlier that the location of each child node from parent is maybe like about 100 ft away. correct? Okay. And sometimes actually, that location is really quite far for a like, you know, for a land backhaul connection. So, is it possible, like maybe

Guess we cannot really like, you know, isolate the issue if that's actually the case because earlier while the child node is nearing the parent connecting wirelessly, so they don't keep on disconnecting. Just give me one moment. Yes. I have a just to. I, just give me one moment. There's 100 feet that's only going to be 30 m away from the parent. Okay, uh, give me one.

[silence] Okay, um, Steve you and. Yeah, so here is what we're going to have.

So I will going to escalate this issue to our level two technicians Since we have already performed every single necessary things. That is exact that is exactly like you know are required for this kind of matter. So they will be performing some much more advanced troubleshooting than what we have done earlier. And um possible they might access or do a remote access on this case. So just please prepare your laptop. Uh did did the previous representative provide you the ticket number? Okay. So the uh ticket number of this conversation is 137 157. So, our uh Your level two technician will already have you on his record here. uh Okay, Escalating this issue to our level two technicians, then just to set the proper expectation. Stephen, Steve a. Is that the proper callback process may take for like about two to three hours? Uh that's only the maximum timeframe, but if there is already an available level two technician, they will call you right away. So just keep your lines open and your best callback number. Is the phone number that ends 13, 47 or do you have any other alternative phone number? Hi, ah Can you give it to me? Just to make sure if I got it correct.

That's 920-864-7761. Okay. So, um, I'll be saving these, uh, two of - uh, two numbers, the mobile and the landline phone numbers. So, uh, yeah, I just successfully escalated the issue, so just keep your lines open so that they can go ahead and call you back right away, okay? Okay. Uh, you too, Joel. Thank you so much as well. So, have a good one, Steven. Bye-bye for now.