Speaker 1
Uh yeah hi um so I just uh we have a mesh system in our home and we've had problems with connecting issues so I got another link sys product and I'm just needing some help setting it up. Yes yes no Uhh Kevin Aker. uh Kevin Aker. yeah, Kevin is my first name. Acra, A-C-R-A is my last name. uh, Acra, A-C-R-A. sure, six one eight four one zero three five nine eight. My email is Kevin Acra at gmail.com. yes.
00:00
Speaker 2
Easy. Sorry. Can you repeat that your last name? And your call back number. Just in case this call will get disconnected in the middle of troubleshooting. I need to your email sir. Email? Okay. This is just a quick. So it's k for kite, e for elephant, v for violin, i for India, n for November, a for alpha, c for Charlie, a for alpha, r for Robert, a for alpha at gmail.com.
01:00
Speaker 1
Um, the device I got is a, oh gosh, it has two nodes and goes with I think this is a modem. It's uh model LN1100. Two nodes. Two. Oh, oh yeah. I have I have two uh mesh device nodes around the house. yes. Yes, uh let me I got a picture. Hold on. It was hard to get to the other day. Um yeah. I'm sorry. Hold on.
02:00
Speaker 2
And how many nodes here that you're planning to set up with your existing mesh device? And how many nodes? Three? But you have existing mesh device, a main router. May I know the serial number of your other mesh node, your existing mesh devices? [silence]
02:00
Speaker 1
It'll find it again. I thought I had a picture of it. Let me take a picture. That's a lot easier. And well, that's sort of life-size. You said serial number. Oh, there we go. I'ma sorry. And is that going to start with like a W something? WHW, maybe? Okay, let me make sure. Okay, I need to take a picture of this thing.
03:00
Speaker 2
Yeah, sure. [silence] I got the model number. Yeah, double to hash double zero three.
03:00
Speaker 1
Oh, where's it at? I'm sorry. All right. It's a, W.H.W 03 V2. And I got two of them. The serial number of the nodes I'm going to add. Um, yeah, they're upstairs. Let me grab those. Because it came with life. All right.
04:00
Speaker 2
Okay, that's good. Can you please provide a serial number of the nodes then, that you're going to add. Yes. Yeah, and can you please move them? (unintelligible) to move them closer to the parent's node for the setup process. So can I move them, same room with the main router.
04:00
Speaker 1
Yeah, because this system is a micro mesh develop micro six mesh system that I ordered. And um serial number. Serial number, sorry. Uh the serial number of these two nodes the model numbers are LN 1200. The serial number is 6-0-D-1-0-M-12-E-00648.
05:00
Speaker 2
the serial number yeah that's okay okay so let me just repeat it 60d4psilon [silence]
05:00
Speaker 1
uh Huh. Yes. That's one of them. And were they both be the same one? All right. So they'll both be the same one. OK. OK. Hold on. 60 D 1 0 M 1 2 E 0 0 5 4 5. [silence]
06:00
Speaker 2
1044 mike 128 for Edward 006480 i just somehow provide a serial number of the other node And it's also an LN 1100.
06:00
Speaker 1
Oh. Oh. Yeah, it should be. Yeah. Yeah, both of them are small ones. They came with, they came with the router. Yeah. Yeah. Okay, add them to the parent node. Okay, what do I do with this? Kodama, huh, something that's different for me. Router, something. All in this router. code. So where do I, where do I put the
07:00
Speaker 2
It's a small one. It's a small one, right? Yeah, and they looks like a can, the two nodes. Okay. So now kindly move the two nodes that we're going to add to the same room with the parent node. [silence] Yes. So on adding the two child nodes, you need to move them closer to the parent node, about one foot or two feet apart from each other and also from the parent node. Yeah, they're the same, the same term with node.
07:00
Speaker 1
well, do I put the router where the parent node is? The, the, the old parent node is? all right, so I need to go up to where my parent node is, then. okay, okay. all right, that's where I'm heading. sorry. and then, pick up these nodes, let me get this node down here. so, this other node, so, the node that I have, so I have a, the parent node, I have the, the child node. now, it's connected to yellow cable and a, and a power cord, I need to unplug both of those. [silence]
08:00
Speaker 2
Go ahead. For the setup process, they really need to move closer to the parent node, but after it's set up, you can relocate them to the location where you want to place the child node to extend the Wi-Fi coverage of your internet. Yes. You need to go to the parent node. Yeah, it's okay. And who is your internet? Mm-hmm. No, no need. For the existing nodes here that are already set up, Stop, no need to do anything with them. Uh, let's just try to set up. Yeah. No need to do anything with them. All we need to do is to set up your newly purchased devices to your existing mesh system. And we're That's okay. Where did you purchase your Linksys devices? Okay. And who is your internet service provider, which is? I'll have to check. HTCZ. Okay.
08:00
Speaker 1
Okay. I need to plug both of these guys in then. Let me do that. Oh, sorry. in there. it. [silence]
10:00
Speaker 2
okay, so move them. move the child nodes or the two nodes here about one foot or 2 ft from the parent node.
10:00
Speaker 1
Okay. So, I have the two little bitty nodes plugged in over here by the parent node. But I don't have, I do not have this router thing plugged in yet. Should I plug that in? Okay. All right. This router, this is where I'm
11:00
Speaker 2
Yes. Yes, make sure there turned on. So, place them about two or three feet apart from the main router, then if you can make it, purely plug them directly to the wall or power outlet.
11:00
Speaker 1
Confused, do I, uh it comes with a cable, a 2.5 gigabit internet cable. Where do I plug that into? Oh, okay, it's got a wireless set up, so I just plug that router into. Okay. [silence] Yes, that'd be fantastic. [silence] I need to plug this one. Yeah, LL and 1100. I need to plug that in. That's what I got to plug in.
12:00
Speaker 2
Now we can set up them via wireless. Yes. But would you like to set up one of the nodes as your new parent node or main router? So they are both LN1100. They have, um, five Ethernet port. Yes, your LN1100.
12:00
Speaker 1
[KEEP_UNCERTAIN] stir still sorry okay so all right yes I I I want This is So do I have to go back and get that note I had downstairs? Yeah. Oops. I All right, so I have to go downstairs and get that one. Let me go get that one. The old, it was the the original connected node. right yeah. All right, let me go get that.
13:00
Speaker 2
Okay, so what we are going to do is to set up your Linksys Mesh system. So everything will disconnect because you're going to start from the beginning, sir. Since you are you have a new parent node. So, this time I want you to gather all the nodes on the same room with the modem. Yes, all the nodes in your end, all your Lincus devices. Yes.
13:00
Speaker 1
Now when I get this node, and I plug it in, like I said, I have a yellow, and a power cord coming from it, do I need to unplug it? I'm plug, unplug both of those and bring them with me, because I have nowhere else to plug this yellow cord into. Okay. I'll leave the Ethernet cable here then.
14:00
Speaker 2
Okay, so you really need to no need to grab the ethernet cable. Make sure that it has the power adapter so that you can turn it on. [silence] Okay, so you really need to, no need to grab the ethernet cable. Make sure that it has the power adapter so that you can turn it on. Okay, no need to grab the ethernet cable. Make sure that it has the power adapter so that you can turn it on.
14:00
Speaker 1
[KEEP_UNCERTAIN] All right, so I got both my original nodes plugged into this room. I got the two new baby nodes, they're both plugged in, one's flashing red and then I got that router plugged in and it's red. So, uh, it would be.
15:00
Speaker 2
So how many Lenox appliances do you have in total now in that area?
15:00
Speaker 1
well two of them are two of them are the WH. the two links this are ln twelve hundreds and then i got this this router which is also a ln eleven hundred but it's got a different series. yes. well two of them are
16:00
Speaker 2
So how many, W, H, W, zero, three do you have? So you have five. These devices. So three are W, H, W, zero, three and two are L and 1100. So you have three.
16:00
Speaker 1
Yeah, let's use the LN1100 as my main router. It's like the biggest largest thing. Huh? Oh my original parent node is one of the WHW ones. It was, I had a WWOW-0.3 V-2 is my original parent node. the Ethernet cable too? unplug the Ethernet cable and everything to it [ silence ] okay [ silence ] yeah so I I unplugged the W H W parent node [ silence ] the serial number of the new parent node is 60 C 10 M 11 E 00046
17:00
Speaker 2
[silence] Sorry? [silence] Just turn it off and set aside the HHW 03, because you're going to start setting up your Linksys. [silence] And to avoid any interference there, we need to set up them three and then two, [silence] earlier. [silence] Later. [silence] Okay. [silence] And can we provide a serial number of the new parent node? [silence] Okay, so it is 6-0-S-4-Ch-Char-[silence]
18:00
Speaker 1
yes yes yes yes let me do that yeah okay thank you
19:00
Speaker 2
Charlie-10, M for Michael, 118 for Edward, zero zero four six. Okay, so, can we plug this one to the modem? So, from the modem to the internet port, which is the 2.5 gigabit per second on the LN1100.
19:00
Speaker 1
so I have two Ethernet cables. one that says TV one that says internet. they were both plugged into this parent and old parent node. should I plug them both into this node now? all right. I am really confused. I'm sorry. so
20:00
Speaker 2
Yeah, for the meantime, just unplug them because you're not going to use the original parent node. So, from the modem, make sure the ethernet cable sir is connected from the modem to the internet port of the new parent node.
20:00
Speaker 1
My modem from HTC is downstairs. These- this parent node was in a different room- upstairs in our house. So, do I need to plug this to the the modem that's downstairs? I have no idea- our- our- how someone did this for me. Okay, my main- my main router for HTC is downstairs. That's the one that this Linksys modem has to plug into. Uh, we have a little black box downstairs, that's all I know.
21:00
Speaker 2
Yes, so your main router is not plugged into the HTC modem, because that is your main router. Yeah, because that is your main router. The main router is the one, go ahead. So you have two devices provided by HTC, modem and a router. Yeah, that's the modem. And what is the device connected to that?
21:00
Speaker 1
So this links is that one I just read to you needs to be plugged into that. Okay. Okay. Okay. All right. All right. So here, just, so my confusion, and this is just why I'm confused, I'm sorry, is that my parent node is connected to wires, like my router, my router, they ran the router and they ran cable up to different rooms in our living rooms. So our parent node was originally plugged into this room because this is the main room. Nothing was plugged in. [silence]
22:00
Speaker 2
Yes, because that will be going to set up our new main router and it should always be connected to the modem. [silence] [silence] [silence] [silence] [silence] [silence] [silence] Oh, and that main room, is there a modem in it? [silence]
22:00
Speaker 1
yeah, so where my parent node was plugged into, it was plugged into two cables , all right, so, okay so I have my modem downstairs for HTC he has it hooked to things, like when they ran it, they ran the lines through the walls, so like something can be plugged in up here and it's the main node. So I'm wondering if I should hook that up up here where this other main node was?
23:00
Speaker 2
So, if the router. sir, that is connected directly to the modem, that is your main router. That is your parent node, I guess, that's the other device because to connect a modem, it should be connected to the Internet port. It might be other devices that's connected to the parent node or might be a child node. So it might be that they have a backhole for it. [silence] You can access the internet. [silence] But then first you have to connect it directly to uh modem before both router are connected as well. [silence] So the other device is the child router while the one that is connected directly to your modem is the parent router.
23:00
Speaker 1
OK, so I Child. No, was downstairs, but it was wired. OK, I'm taking this down right now, and I'll do that. Now, hold on. That's what I'm saying. My or node was in this room upstairs. That was my parent note and I had one downstairs that is wired. Two wired connections in the house. And then our mode is in a different room in the house in the basement. So the I'm I'm I'm lost.
24:00
Speaker 2
drop, sir. All your devices are wired, that's why you get confused where is your parent node. Did you add your child node? How about the main router? All you need to do is to make sure that your main router is connected to the modem. And you need also to gather all the nodes closer to the parent node for the setup process. And what is the device connected to that switch router?
24:00
Speaker 1
You got me lost, I'm confused, I'm sorry. I, I don't know where to plug this in. I'm getting frustrated, I'm sorry. My I think he customized it to come out of this room. Where the internet routers downstairs, but it comes out in this room, I think he customized that. It it's it's in a small room. That that router is in a small room up in a little cubby hole. But it runs, wires run to this room, to that other room downstairs and everything else. He ran wires, like, I think they customized it.
25:00
Speaker 2
Yeah. Because the main router Kevin should be should not be placed to a different room unless you customize a long ethernet cable connected to the modem. Okay and then try to check if you doesn't have any main router located closer to the modem.
25:00
Speaker 1
Okay. That's all I'm going to do. Alright. Okay, I plugged it in. I'm got a blue light showing to me right now. [silence] Okay, they're both plugged in. Um, this, this one is not plugged in. Let me plug this in.
26:00
Speaker 2
So, as long as my main router is connected directly to the modem, and then that's fine, even if it's long or Ethernet cable, all you need to do to make sure that the parent node or the main router is connected to the modem. Then plug also the other two LN in about one foot or two feet apart,
26:00
Speaker 1
So I gotta plug this node in one of the original nodes that was the original parent node, let me plug that in real quick and then I'll have everything plugged in okay, so I have the main node my Linksys, the the the L-N-1100 plugged in as for my parent node. I have the two little L-N-1200s. plugged in and then I also have my two old nodes the WHWs plugged in and we're all in the same room Yes, yes. They're all within four four feet of each other. The parent no main router I plugged in where the other one was because he customized it he ran the there's an internet cable that comes out and I plugged in that would be plugged into the router downstairs. The router downstairs is from HTC internet. That's where the internet comes into the house. And then it's customized to run up here so you don't have to put everything into that room downstairs.
27:00
Speaker 2
about 1 foot or 2 ft from each other and also from the parent node. Where did you plug in the parent node or the main router? And they plug it in? [silence]
28:00
Speaker 1
Yes. It's white. Salad white. And then the little nodes white. This other node doesn't have a light on it. The little- other little one doesn't have a light on it. Let's see. All right. Hold on. [silence]
29:00
Speaker 2
So the Ethernet cable is plugged into the modem to the internet port of the parent node. And what is the light indicator of the parent node? No solid white or solid blue? Yeah because if it is solid white, which means it's working. Make sure it's turned on because there should be light on top. [silence]
29:00
Speaker 1
I just replugged it in. It's red. It's blue. Flashing blue. Hold on. [silence] so one little node is white. One little node is flashing blue at me. and the two original nodes are red, but I don't know if they'll talk to this or not. So right now I got the parent node is white, one of the little nodes is white, and once flashing blue. Yeah. This way to do that's the TV. So hold on.
30:00
Speaker 2
Okay. Okay, guide, check if you can access the internet shortly, permanent no, for the solid white... [silence]
31:00
Speaker 1
Oh, it says it's TVS Neck. Well, now both of them are white. My problem is, is I think this may be, it may have been connected to these other nodes and they, it's not talking. So, this link sys is LINKSYS 0 0 4 six and it says I have a password for that. I need to connect to that. Okay. So I got this Wi-Fi name and password.
33:00
Speaker 2
Yeah, because if it is solid white, it means it has internet connection. Then let's try to look on the bottom of the parent node to check its wifi name and password.
33:00
Speaker 1
OK, All right. My phone is connected to this now, to the parent node. all right, let me see if I can do that.
34:00
Speaker 2
So the very parents know. Check if you can browse.
34:00
Speaker 1
All right. I got a TV in this room. Let me connect to it through this TV. And that way then my phone, my phone, I can't shut off my T-Mobile. So I don't know if it's, I want to make sure it's working. All right, let's see. All right, it says I'm connected. So, let me open up something. So, it looks like this TV is connected to this L and 1,100. They're white now, too. Both the W-H-W-03s are red. Yes.
35:00
Speaker 2
what what is the light indicator of the parent node solid white how about the other two LN 1100 how about your WHWEC 1100 are solid white okay now for your [inaudible] kindly reset them. the two nodes. So press and hold the reset button until it turns to solid blue, then release
39:00
Speaker 1
Well, they've never turned blue. Well, wait a minute. Maybe that is a blue. Yeah, they're both, I think that one looks like it's blue, and that one looks like it's blue. Okay, so they're both blue. One of them just turned solid red. Okay the other one just turned solid red. Okay, so they're both solid red. Yes I'm at the parent node now.
41:00
Speaker 2
Okay, so let's wait for the other one to change solid red. Chris, since they're both solid red and ready for setup, can we go to the parent node, sir? And on the parent node, on the parent node reset button can we
42:00
Speaker 1
Okay. It rage move there press release press release. How many times in five? All right. So it's five. Um, the main rouder is still solid white. They're both solid red. But they're both wired devices. They're both wired devices. I had.
43:00
Speaker 2
... and then press release, please. release, press release, press release, press release. To set up the. So you did it five times, yeah. And it's blinking, right? The main router. It's blinking sometimes. Okay, how about the What it didn't Sorry. Okay. Can I unplug the internet cable for the main router?
43:00
Speaker 1
Oh, okay. Okay. So the-the main router, the main node, now is solid white. They are flashing red. One of- of them is. Oh, now both of them are. Okay. all right. Yeah, that is fine. That is, that is fine. Thank you. [silence]
44:00
Speaker 2
Okay, good after () noise wireless. How about the wH-003 that we're trying to set up? [silence] Both. [music] Okay, so they're setting up it will take three up to five minutes sir for the nodes to set up. [silence] While we're waiting please allow me to hold this call for have to have resources in my hand and also to have a personal break. This is just very quick. So just please stay on the other line and we'll be right back. [silence] Please. [silence] You're welcome sir. Okay, so thank you for patiently waiting, Kevin, and I do really apologize for the loan hole, but are you still there?
44:00
Speaker 1
Hold on here. When I just plug this thing in, I'm sure they'll all come back on. I'm sorry. Give it a few minutes. [silence] I'm sorry. I should have I should. just left it. Oh. Okay. If you need to take another couple minute break, that's fine. I understand you got something you're working on. Okay. All right. The main node is now white. So I'm waiting on the other ones.
51:00
Speaker 2
Yeah, it's okay. So it will take three to five minutes. Okay, because they're back up and try to reconnect. Yeah, that's okay. Let's wait. [silence]
52:00
Speaker 1
[KEEP_UNCERTAIN] all right so relocate all the two little ones in the two WHW OK no. they're just. they're on white. and I'm assuming they're working. correct I just set them unplug them and plug them back in somewhere else. all right. I'll be right back. then. [silence] Okay, I've plugged those four in. Now, should I walk around, make sure, wait till they change colors? Sure. All right. One of the little ones is already white. Now, are these still controlled by, can I see all this on the Linksys app still, all, all of these? Like, oh, okay, great. All right. So, both the little ones are white. I plugged those in first. So, let me go check on the two white ones.
56:00
Speaker 2
[silence] Yes, so let's just wait three up to five minutes again, sir, for them to reconnect, okay? Yes, if you're going to, for example, your phone is connected to the parents not and you're planning to manage them on the Linksys app, then you can.
60:00
Speaker 2
Okay. Which means you're already set up, so is there any
62:00
Speaker 1
um no you said so if I have the app on my phone it should the app should pick them up right which I did okay let me do that all it links this app securely logging you in it says We found a new network Yes Add to our account Um got to type that password in again Sorry Um you do that [silence]
63:00
Speaker 2
Unfortunately, they can help you with, Yeah, but make sure your phone is connected to the parent node and there are two options to earn, yeah, and, but I can assist you you can proceed to login and the links the app to check to Manage your router settings. Yeah, it's okay.
63:00
Speaker 1
Got a password. Alright, just logged in. So, let me see what does now. now, is there a way, do I have to use the password that's given to me? Is there a way where I can change the password? Okay, I'm on the linksys app. uh oh. Hold on, it starts spinning on me again. I don't know why. Hopefully I'll say fine. It's looking for, it's getting my router settings. It's getting my router settings. All right. Nodes.
64:00
Speaker 2
And how many nodes are connected and then Linksys app five.
65:00
Speaker 1
Uh, come on, clicking on it. Do something. Sorry. I'm clicking up there. Yeah, it says five nodes. It won't... Yeah, five nodes, starting with this one as my parent node, and then the other four. Okay. All right. WiFi settings. So there's my WiFi name, WiFi password. Um, we'll do the WiFi passwords fine.
66:00
Speaker 2
Five? That's okay. Okay, that's good. Click the three lines or the menu icon. Okay, that's good. Now, click the three lines in the upper left. And then go to Wi-Fi settings. That is your Wi-Fi name and Wi-Fi password shared. So you can change that one. Yes. So, would you like to change your Wi-Fi name and Wi-Fi password? You can do it right now. Okay. [silence] [silence] [silence]
66:00
Speaker 1
How do I, how do I do that? I'll just change my Wifi name too. Change it there too. Yeah. Uh, I, so, yeah, I'm changing it right now. Save, continue, restarting your Wifi, this can take a couple of minutes.
67:00
Speaker 2
If you want, if you're planning to change that, then just delete it and then type your new Wi-Fi password and click save. Would you like to change your Wi-Fi name and Wi-Fi password? Uh, it's up to you, sir. Are you prefer to use that Wi-Fi password? Okay. Okay. Change your Wi-Fi name and Wi-Fi password, then click save. Make sure to remember. You can take photo as your reference. [silence]
67:00
Speaker 1
So, the only thing connected I connected to it with the new one was my phone and my TV, the TV in the room. So I need to reconnect it where those names show up. Oh. OK. So I'm flashing white on this. Uh, yes. So it says, "Save. Changes have been made." Uh, the the nodes, that node, one node is flashing white.
68:00
Speaker 2
Exactly. So, once you change your Wi-Fi name and Wi-Fi password, all the devices are all disconnected and then you need to reconnect them. So you already click save and it's applying the changes. [silence] Okay, you've just tried to reconnect your devices to your new Wi-Fi name and Wi-Fi password.
68:00
Speaker 1
all right let me do that real quick all right we'll hook this tv in a different room up there's Acra Steelers okay good hey ban log in [KEEP_UNCERTAIN] Thank you for your patience. You've been really nice to me. Sorry I was a little frustrated at the beginning. Yeah, we just the last couple of weeks with the reception's been getting really struggling. So I knew we had to update and I talked to someone that said our thing was kinda older than what we had. All right. Let's Sorry Yeah. Sorry. All right, so let me check and go ahead and see if this comes on. Um Um Yeah. Um We're connected. So I just used that password, it worked. And that's, we're golden. Um Um
70:00
Speaker 2
Yeah. That's okay, sir. I totally understand, but I guess you have a lot of devices connected via wire. Mhm, yes. As of now, we are no longer manufactured the update of the 3 for sure. And yeah, there would be, but there's still available for more updates. Mhm. Okay. So, but of course if you need more
71:00
Speaker 1
All right. Thank you very much. You too. All right. Bye bye. Oh yeah, I'm sorry. Yes.
72:00
Speaker 2
more assistance. Just feel free to call us back. I will provide your ticket number. It's one three seven seven zero three. Okay, you're welcome, Kevin, and have a great day. Take care and bye for now. And can you please end this call for me? Thank you. Yeah, it's okay.
72:00