V2 Rubric Detail — 75851f92-803f-11f1-a…

Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Linksys. My name is Josh. How may I assist you today? Mhm. And what's the issue with your link? I'm sorry, yeah, continue.

I see. So, uh, just to verify, what's the light behavior on that node? Solid green. So, just to verify as well, sir, you have four nodes in total, correct? I see. And have you tried rebooting that node prior calling us? [silence]

Ah, I see. Okay, great. Are you currently logged into the Linksys app? Got this one. And prior to calling us as well, did you try to use the channel finder feature? I see. Yeah, for this one, sir, we might need to do the channel finder. However, it the issue persists we might need to do a sequence reboot for that one. So for now, let's do the channel finder and hopefully this garden node will connect to the nearest one. So on the Linksys app. So yeah. So on the Linksys app, go to the Wi-Fi settings, tap on advanced, so tap channel finder and yeah, tap on scan channels.

Yeah, and then, tap on. That's correct. Yes, please. Alright, thank you so much for that info, sir. So yeah, for now, let's wait for 3 to 4 minutes. [silence]

And hello sir, yeah hello sir how's it going there still working all right no worries for that buy the way are you for manoris

The athletes not to be able to sleep or rest. Yeah. Yeah, that's true. That's great to know, sir. So, yeah, just press done and then fill on the Linksys app, go to the network administration. Yeah, you may need to close the Wi-Fi settings first and should be able to see that. Okay, great. And then press nodes. and then Yeah.

press the garden node button. all right. so you should be able to see to which node is that garden node is connected. so hopefully it will now or it is now connected to the mirror soon. to router. I see. and what's the signals. and may I have the signal strength of the garden node? the child node the one that is place in the garden. minus it is right. Yep, thank you so much for it. thank you so much for that one. so yeah,

there's no doubt that this node or child node is getting a poor signal strength since it's currently connected to the router instead of the nearest child node. So for this one, sir, we might need to do a sequence reboot. So I want you right now to turn off all the child nodes. Can we— yes, sir. Physically turn it and off. So can we do that right now or— Okay, great. Yeah. Don't worry for that one, sir, because we are going to do a sequence reboot. So I— yeah. Uh by the way, sir, do you have computer that is currently connected to the mesh network? Yeah. Uh either a desktop or a laptop.

All right. Good. Can we OK, we can do it. Great. Yeah. That's right. Use your iPad instead to access the web user interface of the system because we might need to disable theノchannel steering first before we do the sequence reboot. So, yeah, on your iPad. Wait, is your iPad ready? OK, great. So, on your iPad, can you kindly open a browser like Chrome or Safari? And then so in the in the address bar like the upper search bar type in HTTP://myrouter.local. [silence]

Local that's correct, sir. And then just press enter. And what are the options you can see on the screen? Is it asking you to enter their password? Uh huh that's fine. Just bypass that yeah just bypass that warning message. So yeah so just yes sir just press continue and then press and proceed to my router. local. So yeah manually press advanced.

and and then you should be able to see, I'm sorry so I'm sorry to interrupt sir but you should be able to see the option there that says proceed to my router.local and save all right kindly enter for the password kindly enter the router password to login. No worries.

So, so just let me know once you have successfully logged in into the web, web user interface, okay? [silence] Are you having a hard time finding the router password? Oh, that's great to know. [silence] No, sir. Uh the router password is different from the Wi-Fi password. Uh Oh, that's great to know.

That's brilliant, so on the screen kindly look for CA and it can be found on the bottom right corner. Add that tiny words or sorry tiny letters called C A like C H A R L I E A L P H A and they are, yeah they are located on the bottom right corner on the screen.

And so, there's no C. All right, that's fine, sir. So kindly now proceed by pressing the Wi-Fi settings or Wi-Fi settings tab. And then go to advanced. And is the node steering currently turned on? It's off. And what about the client steering? Can you enable client steering? And then press apply. Okay. Yeah, just I, I, since it's currently turned off, I would recommend turning that off.

learning that one on now. So the client, yes, so client and node peerings should be both turned on. Thank you so much for that one. So, let's wait for the new settings to be saved and once the settings have been saved, I want you to turn off all the child nodes, okay? Thank you. Yeah, so you can uh close the advanced and then or close the Wi-Fi settings, rather, and then reopen it, go to advance and check if both options now are turned on. That's brilliant. Awesome. So, yeah, you may now turn off all the child nodes. No worries. And again, you take your time.

Thank you so much for that Messor. So you may now turn on the first child node the one that is located near the main node. All right. [silence] All right. So let's wait for that one to turn back to solid green or blue for that indicates that that child node is already online or working. So once that, so once that node is online, I want you to turn on the second child node the one that is located near to that first child node, okay? Okay great. So

However, the upper now let's wait for its light to turn back to solid green or blue. All right. Yes, the the the the child node is trying to reconnect to the network. So it will goes to flashing red to solid green or blue, back to solid red and then, yeah, go back to solid. [silence] Yeah, flashing red. [silence]

[silence] That's great to know, however, let's wait for 30 seconds or a minute. If it's still showing solid blue or green, you may now then turn on the second trial note.

uh huh. Back. Mhm. That's- Yesterday, that's correct. Mhm. Yes, sir, I do. [silence]

Once the, sorry, for example, there's a power outage, rest assured that the nodes or all the nodes will automatically reconnect to the internet and regarding for their connections, the child nodes should now reconnect to the nearest one or to the nearest node since we enabled the node steering feature. All right. So once the second child node is online, sir, I want you to log in or go back to the Linksys app and then kindly observe on the network administration to check if they are now connected and more like in a Daisy chain. So on the app, the second node should be connected to the first child node. So, before we, yes, so again, before we turn on the last child node, let's check if the nœds are reconnected. First, on the Linux app, the second node is connected to the first shell node. Okay? OK. that's, great. So, by the way, sir, can I put the call on hold for 160 minutes? I will just check my resources regarding this issue of yours. Okay? You're most welcome.

[silence] Hello, sir. Thank you for patiently waiting. That's great to know. So you may now turn on the third child node and hopefully it will connect to the nearest ones with just the second child node. However, it should connect since again, we already enabled the yeah node steering feature.

Yeah, because those both of those features were turned off So the - I'm gonna uh, inform you regarding with those features So for the uh, [speaker both speaking together] client steering uh those uh, the, sorry that feature is in order for your devices like phones, computers or tablet to be connected to the nearest Note regarding all for the - regarding to which node you are located or currently located and for the node steering yeah, that's the feature that your Chalde notes will be connected to the nearest one however, uh, we, uh, for work around we usually turn them turn them off and then do a sequence reboot however, the reason why we enabled them since upon checking earlier, they were both off.

So that's the reason why we enable. So it's really dependent on the situation. If Sir, because we we also recommend them. Turning them off if like all the possible troubleshooting steps have already been made and the issue still persists like that the child node still be connected to the. Yeah. Yeah, furthest one. So don't worry Sir. So yeah, regarding for this one, let's just wait for the last note or third child note to be back online and then hopefully on going on links app, it will show there that it's connected furthest to the nearest one. And by the way, Sir, I'm also going to set your expectation that your current nodes or devices are already one of our end of life or obsolete devices. However, rest assured that you can still uh use them if you want as long as they are working properly. So, yeah.

So, however, uh, and also sure there's no need to uh worry regarding for that technical support because rest assured that we can still uh provide you uh technical assistant in the future. [silence] Uh what's the light now on the third child uh node? Moved to green. Okay. Uh-huh. That that uh, yeah, let's wait for another 30 seconds to a minute. However, uh, Sir, uh uh there's a delay on the links uh Flex. So even though the child uh node is already online, it will uh like uh there's a uh time delayed that on the app that that node is still be showing offline. But however, let's wait for once to D minutes.

So, uh, by the way, sir, just to verify, your email address is less@lesgordon.com. Is that correct? All right. Thank you so much for confirming. All right. That's good. Yeah. Yeah, sir. That's brilliant, sir. That's great to know. So, you're most welcome. Mm-hmm. Yes, sir. Rest assured that all your information