V2 Rubric Detail — 75dc5e30-73f4-11f1-b…

Oh, yes. My name is Michael. Sara.

I am having some problems with my links system router. sass that's should be doing something or I didn't reset it, right? It's magenta. pink or whatever you call it. Purple. Yep. It's 757-560-9051. Yeah, I just was working fine and I went down the street to rent an air and I came back and all the uh lights were red and I was like, aw crap. So I just rebooted this thing about two months ago or three months ago. And had a pull all of I have five nodes.

I think it's alive. Yep. Yes. Yep, 55. Whatever is in your system is right. 55.0. No, three. Yeah, that's the Wait a minute, wait a minute, wait, wait, no, that's the Hold on, wait a minute. I think you just read the child node. Parent node serial number is up.

the child of the parent node is 43K 10M, 21 C 0 3454. I read them last time I was on the phone with you guys. And um yeah. Yeah, that's right. Yes. 192.168.1.1. I'm going to go to the uh, 192.168.1.1. I'm going to go to the Wi-Fi, the linksys. Not long. It's uh, February 12th of 2025.

All right. and try shoot. Nope. Yep, it's blinking red, and then it went right to purple again. OK, now it's white, blinking. I can never remember how to reset it. I've done this so many times, I've done it like three times. And, uh, over the last couple of years. And every time I write stuff down so I can do it, you know, troubleshoot instead of calling you guys. And every time it seems like it's

different process it's still blinking white here for second this is the parent node okay all right it's blinking blue then white it's going back to white still still booting yeah now is that what do I do that once it's pink or magenta or do I do that when it's red I mean the reset like that five times cuz I wrote that down it's blue now okay cuz I cuz what I did was I held it down for five second I think I I held it down for a couple of seconds hold it down until the light turns the red light [silence]

It, turns off, and then the red light went off, and then I release the button too, and that's when it went to magenta, and then I pressed it five times, but it just stayed magenta, so maybe I didn't do it within 5 seconds. I did it like 1,001, 1,002, 1,003, like that. All right. It's solid blue right now, so now I'm going to check the child nodes and see if child nodes were red blinking, but they're still blinking red. I've got everything. I've done this so many times. I've reset this up on the Linksys page on the website. So I had just not even two months ago I did this, and I relabeled all the child nodes. I, you know, I had to what I did was I switched out my parent router, and my child routers.

Diagnostics come up okay. Yeah. No, that's not working. I thought that works even without the Internet, the Wi-Fi the link sys page. No, I've... No, I've got my own settings. I've tailored this thing several times over. Yeah.

wait a min, what, so every time I reset the router I have to change all the setups number and I help. All right so I have to, so, okay, so it went red and now it's back to blue. So what do I have to do? Do I have to go on the, I go on the laptop now? So what, what, it's windows 11.

It's solid blue. It briefly went to red, but now it's back to blue. Yeah. Yeah. Yeah. Velop set up. Okay, that's the one. Oh yeah, I know it. I remember this part. I remember this. Okay. Yeah, I'm there. I got it. Hold on a second. I got to connect. Continue. I get to advanced, right? Proceed? Yup. Yup.

I've done this enough times that I kind of understand what I'm doing. I just gotta remember a few things. All right, and then I gotta go to the default password, right? Yep, I gotcha. So I click on the icon of the phone, right? I click on the phone icon and then I go down to the CE. There we go. I gotcha. And it says, well, it uh it says just I'm at the signin. Let me go back. No, wait a minute. Uh, okay, so I go in it doesn't do the yet, but it goes right into the smart Wifi link sys and it says sign in and the CA is not listed.

but I can just hit the router password remember password write it down oh so this is the router password so I use the I've got it written down uh um I've only got

I've got an incorrect password, this is, this is where I've, I've changed this. I, I've changed my password to the, I've got a new password for the admin, or for the, for the link, sis, to get into the page, to get into the setup. And it's saying it won't let me see. It is blocking my password. I did, I did. I just uploaded it, telling me I've got it. It's saying I got an incorrect password. I've only got three attempts remaining. I should do this. I know this work. I should do this. I know this work.

It's password. I've got it written down and I haven't changed it. yeah right [silence]

Really frustrating I have to change my password every time I log in. So, I'm going to go to my, mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm all right, there we go. I just went back to the number that I had written down in my book. All right, so now a moment for. Now I'm on the uh, now I go to the CA? Now I use the CA? Okay. I know, I'm going to remember if you, I'm going to remember this process because I just did it a few months ago. I shouldn't, I feel like I shouldn't have to reset everything every few months. This is really getting to be a recurring process. I'm beginning to think I've got a lemon. All right, it says that I'm still in the Velop, Wi-Fi. So, what, I have to change the Wi-Fi settings to the network, the home network, right?

So, all right, so I'm going to go to the Wi-Fi settings and the Wi-Fi name, I changed the Wi-Fi name on the 2.4 gigahertz, okay, so that's going to be, yup, so that is, I got it. Yeah, I gotcha. I'm following you. I've done this a lot before. I know underscore, this is a 2.4 gigahertz, so underscore 2.4 V1. Okay, and the password is I u i v u. Okay, I got the 2.4 GHz change. Let me change the other one.

Oh wait a minute, it's not a dash, it should be the share a share, underscore five, G1, and, O K, all right, I think, all right, I'm going to hit apply. So it's got, the router's applying changes. O K, yep, okay. All right, there we go. It's disconnected. Now it's reconnecting. [silence] Yes. The router's applying changes.

All right. So now I hit okay. All right. Oh, okay, all right. So I'm back on the Wi-Fi, Linksys Smart Wi-Fi page on the laptop. And um, I'm just checking. Last time I had to bring all the child nodes close in, but they're all blinking red right now. Thank you. I'm going to put you on hold and call you back on a normal number. Thank you. I have to call you back.

What do I do? Parasicle? What's that? That's a new term. What does that mean? Oh, just power cycle. Oh. Yeah, just unplug and then wait for like a minute or two. Okay. All right. do we want me to do that for all of them, or just the one? [silence]

It's blue right now. It's blinking blue. Yeah, it's my number one, it's my number one child. no. It's blinking blue. Do I do that to all the other parent or all the other child nodes, or do I just have to do one, you think? All right. All right. [noise interruption] [noise interruption] [silence]

Yeah, well, let me see. Yep. Child number one. It's solid blue now. Let me go back to the others and see if they, yeah. Child number four is still blinking red. Let me check, I think this is child number two. child number two is blinking red. These are the ones I didn't power cycle through. These are the ones that didn't get power cycled. I think the last one is, let me check. My last one is outside.

Let's see. Yep. Child number three is blinking red, too. So should I power cycle through those? Try the same thing and go through each one? Right. Okay, all right. So let me do this one. This one is right close. Power this one off.

All right. I powered cycle child node number four. And waiting for it to respond. See what it does. We'll see what that one does. And then I'm going to do child. [silence] The other option is of course bring them all within a few feet of the apparent node [silence] and relocate [silence] That's the hardest part is bringing them all [silence] collecting them all from all over the place and bringing them all into the [silence] where the parent node is. [silence] That's always been the biggest pain. [silence] All right. [silence] The child node number 2 is [silence] blue right now but [silence] I think it's going to cycle through [silence] that's one of the newer nodes. [silence] parent number 4, I mean child node number 4, yeah, yeah, it's going through its cycle. Uh, child node number four is an older that's the that one's blinking red right now. That's the one that I power cycled through. That one is the um I We see child Child four is a uh WHW 0303 model. It's a little older model. But child number 2 is blinking. Let me see that one's a newer. That's the new model That's the same model as the parent node. And that one is okay, blue. Now it's blinking red. I think this is when it goes back to blue in a second. This is my child number two. I don't know if it comes online here. I'm going to go back and check the first child node while I'm waiting to make sure that one is still good. Parent node is still connected. File number one is child number one is still connected and that one's solid blue. So it's coming back online. I'm just trying to get these further nodes to respond. [silence] I think the

this one is going to be, well, no, he's solid read right now. Child Node number two. Number two is solid read. That's the new model. And then number three and four are the older models, the WHW, 0303 models. And those are still those are still read. Oh, no. Child number four is online. So let me go back to child number two. and It might be the proxy. Oh, child two is online. All right, so I've only got one left. It's an older model and it's the furthest one away. Let me power cycle that one. I haven't powered that one down yet. I think this might be the issue. It's just one by one, just trying to get him back online.

I got to walk down the street. Gosh, it's not that far away. Uh, let's see. Here we go. All right. I'm power cycling this last one. This is my child not number three. This one is the furthest away. So once I do all this, then I should be, I should be good with everything online, right? On the link, this setup because the the network's been renamed and everything is fine. Okay. So, let me just see if I'll get this last node to work. [silence]

Oh. yeah cause uh cause i i've got two different networks um i've got a split network on the parent node i got a 5.0 gigahertz and then i got a 2.4 so i've got two networks running on the parent node but uh yeah i mean i've got i've got everything written down in a book i got all the passwords and all the recovery keys and all the name all the original passwords so it's not that

That's why I just pull out my binder and I'm like, Okay, what do you need? I got all the information right here. All right. Blinking red right now, but that just means we're still booting here. See if it recovers. Give it another minute. I've even gone so far as to write down the child nodes on the on the parent node, because I've had these on a table in front of me, You know, all in front of me, and I'm like, Which child node is which? And, uh, so I got to the point where I was like, I'm just going to put labels on these things. making it a little easier anyway, when I end up calling you guys. I still don't know why it gets kicked off. I don't know why it gets interrupted, but I guess that's the nature of the beast. Still blinking red here. Let's see if it connects.

This this one's got to stretch a little bit. It's about 50 ft or 100 ft from the next node. Oh, there we go. It's good. It's teal. Yeah, but it's teal, so it's connected. All right. I think we're all set. Okay. Right, right. Okay. So all good. Thank you, Carla. Have a good night. Bye-bye. [silence] you