V2 Rubric Detail — 75f43cbc-6585-11f1-8…

Oh, hi. Yeah, if you could help me, I'd be very grateful. Otherwise, I'm going to have to muddle on as I am. I'm being in the process of setting up with community fibre London Wi-Fi with linksies. Oh, I think you call them. I'm not sure. But the the the router, etc that we've got. I rang an agent the other day, and he he helped me sort some things out. So, but I'm rather confused.

confused because I'm now okay, I can, I can access linksy's now on my phone, um, and, and look at the system, and I've got a password for that and it works, that's fine. my company changed the that was put the system in. they changed my wi-fi password and that's all fine. but I'm trying to I set up the app and I can't seem to access it and it's telling me the first page of it tells me that, uh, do I want to add a new wi-fi network. so I just wondered if you could have a look and see why I can't get into the app anymore. I've tried deleting it and restarting it, but I'm not sure now whether it needs to, it's asking me for a password and when I've put the router password that I've, this morning I actually changed it. um, I I'm just completely confused now. I can't get into the app. I'm if I can't do that, I'm going to just not worry with the app at all, but it would be quite useful to have it. You are, yes, very good. Your system's very good. That's right, yes. I think it is, yes, I'm sure it is.

[KEEP_UNCERTAIN] Ah, right, right. Okay. Okay. Yeah, I've got that. I've got the, I, actually, in, now in hindsight, um, I, the, uh, agent I spoke to before maybe mentioned that. I've forgotten that part. It's just been, there's been so much, um, to, to try and understand on this for me anyway. Um, because I'm not trained, I'm not trained in any technology, um, because of my age. And, you know, I, I reckon my grandson, who's aged 12, could probably do it. I mean, I'm, I managed, I look everything up and I do it all, but it's not instinctive to me. And I reckon if I'd asked him to do it, do these things, he probably would be able to do it better than me. So, uh,

Yeah, but I won't give up. I just keep keep going. AM I don't ask. I've got two very technical sons, but I don't ask them very much because they're so busy. AM Basically, um I'll get rid of the app. Um my other problem has been the bandwidth. The the the community fiber, I was telling your colleague the other day. I I've got uh I've had to call out um the um I've got a um an intruder alarm. Everything else is online that I want is online. It's all fine and the passwords are fine. But um I have still a problem with the alarm and I'm just I've got an appointment now. I've got to wait till Monday for for the guy to come, but he [silence] has got to come and pay a visit here to have a look at it, because I cannot get it online. Now I've been told various things about it. I've been told that a port had to be opened and your colleague confirmed the other day that, well, everyone seems to think that that's all all right. Dylan I spoke to, that all of that's okay. So that that's been done. So apparently I've got two bandwidths and I've had to tell the alarm people that it needs to be under Dylan saying it's got to be in the under the one that's 2.4 gigahertz. Now, now I'm I'm not going to touch this alarm any further than. I've been trying to get it going, but it won't connect. I get right to the end of it and and it just doesn't do anything. It's supposed to give me the strength, the signal strength, but it doesn't. But that so there must be something. I spoke to the guy who runs this uh alarm company this morning and he's he's told me that he can't see why there's a problem but he so I've got to pay for a visit for him now from him which goes against what I you know I believe should be happening if we change broadband I I just cannot see why it shouldn't be a simple operation but it this doesn't seem to be and everything's gone wrong that could go wrong but that's not down to you your company have been very efficient but community fiber at the moment I'm sticking with them, but I've I've had such a terrible experience over the last week everything that they've said promised or done has been wrong or they haven't done so I'm I've now taken it upon myself to try and understand especially regarding this alarm so I was just checking about the apps because I just thought that that would be useful but now now I'll get rid of it and and I'm fine I don't understand the um I don't understand what's on there so there was just a couple of questions now I've looked at the lynxes now it tells me that um that I've got sorry I'm just going to go into it now um I I mean some of it I roughly understand but it does tell me that um I'm just trying to find it yeah so under on on the front page of lynxes now it's got the 2.4 gigahertz band and it's got my Community fiber code on there, and it's got two devices on that, and then under the five gigahertz band, it's got five devices. Now, I can't identify those. I've got no idea what they are. Is there any way of finding out what what the devices are that are using each band? I know it probably doesn't matter, but I just wondered. Oh, okay. Hello. [silence]

I'm not sure I'm going to understand that. It's just a whole load of letters down the down the page. Um, it it doesn't really matter because I don't think I'm ever going to really know what's going on with it. All I want it to do is work, basically. So, um, I'm hoping that on Monday when this guy comes, we'll just get this alarm fitted. But you know just one thing that I noticed, I started looking at other companies other Wi-Fi providers yesterday and I went through the lot that are available here in the UK and um only one put a note on there asking if if if I had an alarm and came when I said yes it came up with a note saying you must check with your provider your alarm company that [ silence ] you know, my, my alarm. What's, what's the make of it? The brand, the brand, yes, right. Well, the brand is, hold on. I've gone, it's, well, I can tell you, hold on. Slide. I'm just looking, I'm just logging into it. Oh, I can't log into it because it's offline. Hold on. I'll just get the the fuck. [silence]

this this this is the book this little thing doesn't give me um tells you the name of it but I haven't got a model number the brand is um Hold on [silence] It's Pironics, it's made by, so that's um, it's P-Y-R-O-N-I-X. And it's a home control 2. Are you there still? Hello? uh, uh, uh, Ceramix, Reramics home control 2. Yes, yes.

port very many symbols. That's what the problem I had with the app sign. But anyway, they've taken, they've given me a password without that, but I've still got the underscore to contend with. But I mean, it seems to have taken it, but I can't tell because when I get to the very end, having put in the name and trying to do the underscore and then putting in the password, when I get to the very end, you, you, it checks your, your, um, signal strength. And it's meant to come up with the, with a number over 11 when it's connected, but it just comes up with nothing. And that's it. There's no error code, there's nothing, just nothing at all. And it doesn't connect. So, um, I've tried a few times, um, I don't know what to do about the name, the name on the, um, I'm not sure whether someone told me I could change the name on the the dome, you know, the actual router. But I shouldn't have to do all this. It's so, so, I haven't had to do it in the past, not with when I was with TalkTalk, but with Community Fibre, there was something in the, a problem in the password, which is solved, but the name of the router may be a problem. But I'm not sure because I can't, can't be sure. So at the moment, I've got the guy coming out to look at it on Monday. What do you think?

Right. Well, at the moment, I've got an appointment with the the guy in the company that fitted this alarm. He's going to come round. We've, we've got to we've got to pay for that, but he's coming round on Monday. I mean, to be honest, it's it goes against me to have to call somebody and pay for them to do it when we've got a new, it should be easy to set the broadband. So, I, I, I might take your advice though, before that and call them. I'd have to call Pyramics and ask them. Um, but because I'm not terribly technical.

you know, I, I just think, oh, can I really, can I, can I actually do this? Because, well, I can do it, but have I got the energy to do it? Um, it's, it's just, but what's concerning me is, as well, is that if I've got to call this man out for Monday, every time I have a problem, if anything goes offline, we have to re-enter. I need, I need it to be right so that it's easy to put in. Do you understand? So that if the Wi-Fi gets interrupted with a power cut, or something happening to it, for the alarm, that I need to be able to reset it. I'm, I'm not going to pay for people to come out all the time and redo it. So I do need to know how to do it.

[KEEP_UNCERTAIN] yeah yeah right okay that's a good idea that a very good idea yeah so do you do you do that often do you speak to people with you know who have got devices you know do you speak do you work you do sometimes yeah yeah okay yeah oh well that's that is a good idea I know I have come I've I know the man that's coming he's he's quite um he's not very patient so I hope um I hope he's patient enough to to uh if I need to for us to do that um I think he

up because I do have to, in the past, I have had to call him his colleague quite a bit, and I I don't know what they think of me, I thought but, but, you know, there's a lot of people in my position really trying to understand the technology of all of these things and it's not easy for us to people of my age because I'm 75. I've never been I haven't been brought up in the technical ages at all. As I said earlier, my grandson can do things far, far better than I can already. But but I don't give up. I don't say, oh, I can't do it. My husband doesn't have to do it at all. I mean, he just he he's been ill as well and he he just would not. He he used to be when we used to change things, he used to do the tapping in on the panel. Um and and I used to read the instructions but at the moment now I'm doing it. So, um, yes, it's been quite a difficult week. Let's put it like that. So, thank you for your help and thank you for your suggestion. I think that would be a very good idea. Um, but I might just call, ask them about the the general, you know, just so I'm a bit prepared for when when he comes. Uh, thank you very much and if we need to, we'll, we'll call you back. That's very kind of you. Thanks. Thank you. What was your name? You've been very, very helpful. What was your name? It, can you spell that for me? Sorry, what was the first letter?

All right, so T R. Trish. Tris, I for India, no? Yeah. Okay, Tris, thank you very much indeed for your help. Thank you. Thank you, and you too. Thank you. Bye bye.