V2 Rubric Detail — 76687776-6f5d-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-23 23:44
Duration
42m 48s
Contact
Nevada Rehabilitation Centers
Issue Type
Internet/WAN Setup
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Raquel Intong
HappyFox Case
#LTS00134545
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: MX2000_Reconfiguration.
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (2 hallucinated segments, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution1.00/5
Accuracy1.00/5
Communication2.00/5
Protocol1.00/5
Efficiency2.00/5
Overall1.3/5

V2 Rubric Scores

Resolution5.00/5
Technical4.06/5
Communication2.50/5
Ownership5.00/5
EscalationN/A
Customer Exp4.29/5
Overall85.9% (+59.9)

V2 Grader Summary

The agent resolved the issue by guiding the customer through resets, 5-press pairing, and firmware verification, confirming both nodes were online. However, minor technical inaccuracies—such as referencing a 'blinking green' light not documented for MX2000—downgrade T3 to Partially Met. All other indicators are Met or Partially Met, with no critical failures.

V1 Case Analysis

Customer with two MX2000 nodes (parent solid red, child blinking) reported no internet. Agent guided resets, 5-press method, and app setup but provided incorrect LED guidance (solid green/pink). No WAN connectivity verified. Issue unresolved.

Troubleshooting Steps
  • Reset parent node (hold reset button until solid blue)
  • Performed 5-press method on parent node
  • Connected parent node to modem via Ethernet
  • Attempted child node addition via Linksys app
Key Observations
  • Agent claimed MX2000 showed solid green and solid pink lights — both colors are not documented in the KB for this model (per ax_maxstream_wifi_connectivity.md).
  • No verification of WAN connectivity was performed — agent never instructed customer to test modem directly or check back-panel WAN LED status.
  • Agent failed to collect serial number for second node or create a case number despite hardware troubleshooting context.
  • Call ended without confirming internet functionality or providing a clear next step — customer left with unresolved issue.
  • Agent incorrectly stated that solid green means 'successfully connected, bridging, and online' — this is not in the KB for MX2000.
Positive Highlights
  • Correctly identified MX2000 as Velop Intelligent Mesh model and used 5-press method, which is supported per universal_5press_models.md.
  • Guided customer to connect parent node to modem via Ethernet, following proper topology setup.
Agent Errors / Gaps
  • Incorrectly stated that MX2000 has solid green and solid pink LED states — only blue, purple, and red are valid (per ax_maxstream_wifi_connectivity.md).
  • Failed to verify WAN connectivity by testing modem directly or checking back-panel WAN LED.
  • Did not collect serial number for second node or verify warranty status despite hardware troubleshooting context.
  • Did not create or reference a case/ticket number.
  • Provided factually incorrect LED interpretation: claimed solid green means 'successfully connected, bridging, and online' — not in KB.
  • Allowed call to end without confirming internet functionality or providing a valid next step.
  • Gave contradictory instructions: told customer to skip child node setup in app ([25:00]) then later instructed to add it ([29:00]).
  • Misled customer about LED states, causing confusion about node status.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 96%
Agent guided the customer through reset, 5-press pairing, cable verification, and confirmed both nodes online with solid blue lights and up-to-date firmware.
R2 Met Diagnostic thoroughness conf 94%
Agent performed logical troubleshooting: verified model, identified parent/child, reset nodes, used 5-press, checked cables, monitored LED states, and validated via app.
R3 Met Correct resolution path conf 92%
Agent followed correct mesh-node recovery path—reset and re-pairing—appropriate for in-warranty hardware with connectivity issues, avoiding premature escalation or dismissal.
Technical Accuracy
T1 Met Technically accurate info conf 93%
Agent identified solid red and blinking LEDs as symptoms, confirmed MX2000 models, determined lack of WAN connection, and inferred misconfiguration as root cause.
T2 Met Appropriate tools / resources used conf 90%
Agent appropriately used physical tools (reset button, 5-press) and the Linksys app; no remote tools were necessary or available for this issue.
T3 Partially Met No misinformation conf 87%
Agent incorrectly stated the 5-press method applies to MX2000, but per KB, MX series (Intelligent Mesh) supports 5-press; however, later referred to 'blinking green' light not documented for MX2000 (should be white).
Communication
C1 Partially Met Clear & professional language conf 80%
Agent maintained general control but had unclear transitions (e.g., sudden shift to Starlink discussion), and failed to reframe after confusion.
C2 Partially Met Confirmed understanding conf 82%
Agent used simple language but introduced confusion with non-standard color descriptions (e.g., 'blinking green' for MX2000, which should be white).
Customer Ownership
O1 Met Ownership & empathy conf 97%
Agent owned the case from start to finish, did not transfer, and stayed on the line until resolution was confirmed.
O2 Met Proactive follow-through conf 94%
Agent provided clear next steps (reset, wait, check LED, 5-press), and followed through to completion without pending actions.
O3 Not Applicable Closure confirmation conf 100%
This was the first contact; no prior case history existed to reference or maintain.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation occurred and none was warranted; issue was resolved within L1 scope.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation was performed, so execution cannot be evaluated.
Customer Experience
X1 Met Customer effort minimised conf 95%
Agent used consistent politeness, thanked customer multiple times, and closed professionally despite technical difficulties.
X2 Met Tone & rapport conf 88%
Agent adapted to customer’s pace, repeated instructions, and used smartphone-based setup to match user capability.
X3 Partially Met Overall experience conf 80%
Customer repeated model and MAC address; agent could have documented earlier, reducing effort, but overall process was efficient.
Call Transcript76 turns · 81 lines
Speaker 1
Okay. Hello, okay. My name is John Paul, and I am trying to troubleshoot my two Linksys routers. So, I have one that is solid red, and I have one that's like blinking. How many lightning posts? Okay. I've tried turning this one off that's solid red and red and then soldiers that's not right?
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling. My name is Raquel and I'm as happy today. [silence] Mhm. Mhm. Mhm. Mhm.
00:00
Speaker 1
Yellow, kind of greenish. Yes. Uh yes, it's just recently started giving us troubles. Okay. So one of them is 5, 0 D as in dogs 1 0 M as in money 26 C as in cookies 0 2 8 5 2. Uh model number. Is it the MAC address? Or Oh, I see it, I see it.
01:00
Speaker 2
OK, so these are your child nodes, right? Let's connect wirelessly, too. OK, all right, good. Is this used to work fine before? I see understood. And may have the serial number of one of this node to address you properly. Mhm mmhmm. All right, thank you. And may have as well the model number showing at the bottom. How about on top of the MAC address? It usually on small, OK.
01:00
Speaker 1
It's a model number MX two thousand. Uh, I believe so, and I might be the only one, let me check. Yes, both of my nose are MX two thousand. Uh, they're Next Door, croaks, uh, uh, talks. Uh, yes, ma'am. Um, actually, there might be a record, um, because this is for a company office. Um, yeah, uh,
02:00
Speaker 2
All right. And just to verify, your parent node, is it also an MX2K? Okay. Okay. All right. Thank you. And right now, the child nodes, are they near to the main parent node? Okay. Got it. And is this your first time calling Links? Let me create a record here before we further proceed with your two nodes. May I have again your first name and last name? Okay. May I have the email address that you have registered here with us? [silence] Jory, no problem. Okay. Mhm. Mhm. Mhm. Mhm.
02:00
Speaker 1
No, so it is JSFMN.com. it is, is, I, is, so, it's, uh, India, and then, dog, and, then, you, uh, snake, and, then, Nevada, and, then, V, is, uh, video, uh, okay. okay. yeah, they're all connected right now. they're both connected. yes, man. I don't know if we have a peer node. yeah, all we have is those two uh those two mesh systems here. the two mesh boxes.
04:00
Speaker 2
Later on, once it's connected, you can plug it back to its original. spot. all right and just to make sure they are only plugging to the power source right your main parent node, it's working fine. showing a solid blue on the top. the parent node is the same model MX 2000 that is connected wired going to a internet box.
06:00
Speaker 1
So we don't have when going Yes. Okay, I'm not having anything at the table. Anyway, just go. shoot. Okay, give me one second.
07:00
Speaker 2
Okay, I see. Could be that one of, one of the node is your main parent node, so we may need to properly set it up. Create a mesh Wi-Fi network for it. One will connect permanently wired to your modem. You mentioned your internet service provider is Cox, right? All right. So since you have no node that's connected wired to the Cox modem, we're now going to pick one of those node, connect it wired to your Cox modem using an Ethernet cable. Okay. Uh-huh,
07:00
Speaker 1
Alright, I found Ethernet cable, give me one moment, let me figure out connection to the one to plug it into. Okay, let's see.
08:00
Speaker 2
Sure, no problem. Okay. Make sure the first end will connect going to the node to the internet port and can connect the other end to one of the ethernet port of your Cox modem.
08:00
Speaker 1
Sorry, man, I'm working in a tiny room.
09:00
Speaker 2
No problem. Alright. Alright, so we'll wait for it. Let's give one to two minutes if it stays solid blue light. And for the setup of its Wi-Fi, do you have a computer or laptop that we can use? Okay, you only have your smartphone. Okay, no worries. We'll let's see and we'll use your smartphone for the setup later. [silence] And next step will be [silence]
09:00
Speaker 1
[silence] No. Right now it is solid red. [silence] Okay. Okay. I am pushing it now, holding it.
10:00
Speaker 2
now the main parent node, is it solid blue still? Solid red light, I see. So this the we're going to reset reconfigure this parent node, just to give it a fresh start and we'll properly configure its Wi-Fi. And for the reset, at the bottom of the main parent node, you will see there the reset button. You're going to press and hold it, and while you're pressing the reset, observe the light color on the top will go through red, light will go off, and once it shows a blue light, release the reset. So keep pressing until light goes off, and once blue, release the reset. Aight. Okay. Aight.
10:00
Speaker 1
Okay. Okay. Okay, you should hold it until it light. Okay blue light is back on. Okay. and light now.
11:00
Speaker 2
I'll give it one to 2 minutes. Okay, it's now restarting. Rebooting.
11:00
Speaker 1
Yes, ma'am, it's got a fashion move. Now it is it a solid purple.
12:00
Speaker 2
All right. Is it flashing blue still? Okay. All right, it's ready for setting up. We're going to set it up using a the five press method. Five press is you're going to click the reset button five times.
12:00
Speaker 1
and click the reset once. Okay. So click the reset button five times on the current note. Okay. One two three four five. All right. Now we got so far. Yes. It is. OK. Thank you.
13:00
Speaker 2
On that main parent note. Yeah. And let's, uh huh, is it blinking white? All right, so it's configuring now itself. So we'll wait for it to turn solid steady blue. So we'll give it three to four minutes Now also connecting to your cox internet Let's give it the time
13:00
Speaker 1
All right. it is still configuring. It's solid, it's blinking white right now. All right, right now we have a solid blue line or blue light. Okay. Uh now it is red solid light.
14:00
Speaker 2
Is it now changing to solid blue? Okay. Okay. Down the process. Okay, good. One minute more. I'll make sure it stays solid blue. All right. And no changes. It's steady, solid blue light.
14:00
Speaker 1
Give me one moment actually. I want to make sure I'm plugging into the right. Let me go get my IT. Sure. Nathan, you know the difference between a modem and a router? You know which one's the router modem? I don't know the difference. I know those are routers but I don't know which one's a modem. There's there's these two. There's this little one here but there's no plug in for it. I'm pretty sure it's this one. You're working on the Wi-Fi. Yeah.
15:00
Speaker 2
Solid red light, I see. So solid red light means it's offline and unable to get internet from the modem. Let me check at the back of your modem. Any words? This main parent node is connected to what port or how many ports does your modem have? Uh-huh fair enough okay, no problem.
15:00
Speaker 1
mumbling So we're plugging mash to plug into this here so this changes anything Oh one second um Oh all right huh alright I can't hear you Okay, I switched it to I believe is the modem all right right now we should still have a solid red yes ma'am by
16:00
Speaker 2
Sure, no problem. Okay. And let's observe the light again on the main parent node. If it starts blinking, go for the red light. Okay, let's give it one to two minutes. Those tanking.
16:00
Speaker 1
thanks buddy alright probably I'm I'm trying I'll try to figure it out but this is the modem right not this blue thing this is the modem okay all right um yeah we're still getting the redlight but um do I have to try to reset again or yes ma'am oh hold on we have a solid blue light again I didn't even do anything all right [silence]
17:00
Speaker 2
It's still getting a red light. Uh, no need to reset the main parent node since, after five presses, it should configure itself and should connect to the modem's internet. Its internet, by the way, is dependent from the modem. The other way that we can verify the internet directly from that modem is to try connecting a computer wired to that modem. Okay, you have a solid blue light. All right. So, it means connected and online. We will confirm. connected to the internet. So, the next step that we need to do is to confirm connection from the main parent node going into the child node. alright. [silence] so, push. alright. 5PRESS for 5 seconds. 1, 2, 3, 4, 5, 6, 7. Yeah. Keep pushing. alright. yeah. it's back at It's blinking green. So, it's searching. So, while resetting, it's blinking green. once it finished resetting, it should turn to a solid green. Now, as you can see, it is showing as a solid green, which means that it's successfully connected, bridging, and it's online. Okay, so the next step is to go back to the child node. right. that's a nuclear Starlink router. We can do the same thing there. So, we're doing a restart on the Starlink router. and it should search. and as you can see, it's blinking green. [silence] alright, so it is, uh, finished resetting. It is at a solid green. Alright, okay. Same thing, cause it's now blinking green. That means that it now it now successfully connects. It's bridging and it online. It online. You have Wi-Fi right now? Okay. Alright. the saucer of the Router, usually. I would recommend. Alright. How much? Put five gases. um What? alright. Uh, so. Alright.
17:00
Speaker 1
It's iOS, and I am connected to the Wi-Fi here. All right, let me see. I'm going. Okay. Underscore, Vole, let setup C69. Password at the bottom. R-Z-Zero-Z Sues V-D-F S. F. [silence]
18:00
Speaker 2
figure next, it's Wi-Fi. Um, your smart phone, is it running in IOS or Android? All right. So we're... Okay. So we're going to open Wi-Fi on your smart phone and we'll look for the default Wi-Fi name of the parent node, which is the underscore Velops set up. Yes. Make sure... Yes. Make sure it matches the Wi-Fi name at the bottom of the main parent node. And if it's asking for Wi-Fi password, use the password as well at the bottom of the main parent note.
18:00
Speaker 1
Oh, I'm sorry. Oh, I was trying to connect right now. It says I am connected. Okay, let me go App Store, I think this smart Wi Fi app. Okay, it's the one with the ellipsis and the dot, right Okay. I am downloading it. Okay, downloaded loading the setup experience
19:00
Speaker 2
All right, and let me know once connected. All right, so we're going to download the linxysmart Wi-Fi app. Yes. All right. All right, and if it's asking to connect to your mobile. [silence]
19:00
Speaker 1
Okay, connect the router to your modem. It's connected. Plug additional nodes into power. Those are good. Make sure everything has finished starting up. Yes. Uh, checking for internet. This could take up to a minute. Alright. Now it says, pick something memorable and secure. Yes, damn it is. Okay. That was good. Okay, I was gonna ask onpost, but she's in the middle of the conversation. Um
20:00
Speaker 2
them just stop next since we're done with that steps yes okay next okay all right let's wait for it connected is that asking for to create wi-fi name and password all right so yes please you can now customize create your own wi-fi name for your links that's mesh node
20:00
Speaker 1
need to know what you want me to name the Wi-Fi and what password you would like me use. Insight. Insight. Spring Mountain maybe. put SM? Is that okay or? Yeah. All right. Capital S M. And what do you want for password? Uh, something we can't remember. Insight, what do you think? All right. Insight. Capital I. Okay. Insight 2026. All right. Thank you. You're welcome. All right. Wi-Fi name and password have been sent. You need to click check your privacy. Now it's asking me for an email. Oh. Okay. Sounds good. Skip. The router password. So it's the same password from the bottom, correct?
21:00
Speaker 2
Okay. All right. You can skip that part for now for the email. And then let's proceed to the next step. All right, yes, please. That will be a different
21:00
Speaker 1
so that let's max down. All right, so insight 26. Sorry. Oh, insight plus. All right, now I'm needing to make another password admin password. I think I'm going to chew something.
22:00
Speaker 2
that you're going to use it every time you log in into the lenses app so there's an option for outer passport that's a login any where a route there like 10 characters with the character stories and numbers [silence] hey
22:00
Speaker 1
All right. Insight. Okay. Okay. Okay. Okay. And configuring your Wi-Fi network now. [silence]
23:00
Speaker 2
All right, so, we'll wait for the next screen. Now saving your Wi-Fi configuration.
23:00
Speaker 1
Is my Wi-Fi? Let me guess the Wi-Fi. Insight SM password 126 OK, still configuring. Insight has been created. Let me guess the Wi-Fi Insight SM password 101126 OK, go
24:00
Speaker 2
all right let's okay
24:00
Speaker 1
All right. Looking for your child node. Keep your phone in the set-up area. Uh, No, I didn't. Yeah, there's a next right here. Next. Next. Uh, Help us help you. Um, next. It says, Insight FM is ready. Connect your devices to your new Wi-Fi. So go to dashboard. All right. Getting router settings. Whoa. Okay. All right. So we have [long silence] So we have this main in our Wi-Fi on. Uh, we have router has been assigned the IP. Those are the settings It? with other, uh, we are showing the share tube. All right, now take the command in the router. Okay. Share all information. Select the router then. Open a website which is available right here. [sighs] Our routing has been failed or we have to connect to a router which is already configured. All right. Enabling the property for the setup.
25:00
Speaker 2
And once you're connected to the new Wi-Fi, let's go back to the Linksys app and we'll finish the setup for the main parent node. Okay. For that part, is there a skip part? We're not going to add the child's viewing the app. We'll skip that part for now. Is there a next? Okay. tap next. Okay. Proceed to the next screen. All right. Tap go to dashboard. Yes, please. Okay.
25:00
Speaker 1
Internet, online, one device, one note. It is still red. All right. Doing it now. Mm-hmm. Mm-hmm. It doesn't work. Mm-hmm.
26:00
Speaker 2
right. So we can now have your child node. Going back to the child node now. What's the light on top of it? Let's reset the child node to give it a fresh start. So same reset process, press and hold the reset button, wait for the light to go off. Once it shows a blue light, release the reset. yes, please. Thank you.
26:00
Speaker 1
It's on. Yeah, it's a flashing red right now. All right, it's resetting. It just turned off. All right, we got a blue light on.
27:00
Speaker 2
And how's the light? We'll reset it. showing red light. Release the reset button and then press and hold it again. All right. Let's wait for [ silence ] blue light. release it. and next, let's wait for it to
27:00
Speaker 1
Yeah, I'm flashing blue light right now. Thank you.
28:00
Speaker 2
and this child node is within five feet away from the main parent node, right? OK. OK, it's currently rebooting.
28:00
Speaker 1
[silence]
29:00
Speaker 2
Okay, so restarting, all right, okay. So we're now ready to add it. Let's use again the five-press method. Five press will be still on the main parent node. Click the reset five times on the main parent node. Yes. Click the reset five times, okay? Yes, please the reset button, click it. All right. And the light on the main parent
29:00
Speaker 1
No, right now it's red, solid red. Yes Okay Yes ma'am No ma'am it's still Solid red, yes ma'am still solid
30:00
Speaker 2
Is it flashing white? Solid red light? Let's wait for it to turn blue again. All right. Uh, and the child node, is it solid pink still? OK. And any changes on the main parent node, or is it solid red still? OK. I'm trying to check the ethernet cable. Maybe it, I'll lose enough. Let the. the Internet port. [silence] and power. Then um re-plug the power button and then I'll check it from the server. So I have to some part or not at least if it's the child node still the same color.
30:00
Speaker 1
Well they're all good they're on good ones right spots okay just connect the cable one and put it back all right now we got a flashing red light and right now we have a flashing blue solid blue okay all right now we're back to regular red solid red
31:00
Speaker 2
We can also try disconnecting the other end that's connected into the internet port of the main parent no disconnect, the cable and reconnect back. Okay, let's, okay. All right. Solid steady blue. Let's give it one minute more. I'll make sure it stays solid blue light. It's showing a red light, so it looks.
31:00
Speaker 1
Oh.
32:00
Speaker 2
Actually, it's going off and on with the internet.
32:00
Speaker 1
Okay, it's looking for it. Okay. Still searching. Almost there. It is now flashing purple or pink, whatever color it is.
33:00
Speaker 2
Uh, it, it will find the child node next. alright. And once it finds, it will show a blinking pink light. right? Okay. Any changes on the light of the child node. Is it flashing now? Alright. That's great. So it's, okay, so in the process of.
33:00
Speaker 1
Okay. cool. performance test can take four to six minutes. Okay. cool. four minutes per node.
34:00
Speaker 2
of adding, so just wait for it to turn blue and on the Linksys app, it will say it's successfully added. So just wait for them. All right. Yes. For Linksys app, adding a child node.
34:00
Speaker 1
It's a good weekend. We're about almost halfway, we'll see.
35:00
Speaker 2
Okay. And any changes now in the letter? the child node or is it flashing red?
35:00
Speaker 1
Yeah, we're about halfway now, just wait.
37:00
Speaker 2
all right, and how's the adding process? Okay. All right, okay and the light on the child node. Is it solid blue? All right, that's great. That's a good indicator that it's connected. So we're waiting for the next screen on the linksys app. Alright. It showing now the child node? Okay. All right. [HUMAN_REVIEW] Okay. And just to check again, the child it is still solid blue. Or is it blinking again? Hello sir, can you hear me? Can you hear me fine on your end? Are we still connected? Hello sir, can you hear me on your end? I'm not hearing anything from your end. Make sure that uh,
37:00
Speaker 1
Yes, man, I can hear you. Yes. Yes. Yes, man. Yes, man, indeed. Are you reading it? Yep, still waiting. OK. But, closing it and reopening it. Is the helpers? Yes, it is. See you in the morning. All right. And now it's telling me ready to complete setup. Go ahead and click complete setup. Quit setup. OK. Now it
39:00
Speaker 2
hello can you hear me now? okay got it and the light on the child is still solid steady blue light right? and on the app it's still waiting let's now try force closing the links is app force close it and then reopen. and let me know what it says on the app next. we're not going to complete the setup since the child did solid blue click I don't want to continue select that and then quit the set up. Yes. And let's go back to main dashboard.
39:00
Speaker 1
log out. It says manage your Wi-Fi. You're now connected to law. Okay. It's getting router settings. It says two nodes. Okay. Okay. The main node routers. And what was the numbers? Bye. [silence]
40:00
Speaker 2
Yes, tap manage your Wi-Fi, then log in using your router password, the router password you created. OK. Now, we will check if it shows two nodes. I'll want to make sure the firmware of your node is up to date, so tap the nodes section and then select the first main parent node, and then under details, we have the current firmware version numbers. Yes, select it. You can tap the arrow next to it. You will know it's the main parent node.
40:00
Speaker 1
let me back up, yes, it says router and next to the main, or main node, okay. And it says up to date. It is 1.1. It is. UH 1. 7. 2 1 5. 2 9 5. And it says 4 6 9. Yes, ma'am.
41:00
Speaker 2
Okay, so like an [silence] ethernet symbol connection. Okay, select the main router, main [silence] main parent node and under details below may have the current firmware version. Can you dictate the numbers? May have the numbers. And let's also go back and then select the child node, make sure it's the same firmware ending with 469. Alright, that's great. So you can now unplug the child node and move it to where you'd like to have the new spot.
41:00
Speaker 1
Okay. Okay. Oh. Okay. Okay. Sounds good. No ma'am, you've been a great help. I appreciate it. Thank you. You too. Okay.
42:00
Speaker 2
It will connect wireless to the main parent node. Normally or ideally, the distance between the main parent node and the child node is within 25 ft away. That's the ideal distance. And after moving it, it will go through again, blinking blue, blinking red, just give it time to turn to a solid steady blue light. All right, I think we're all good and set. Anything else that I can assist you with linksys? You're most welcome. I'm happy to assist and help you. Thank you for calling linksys. This is once again Raquel. Take care. Have a wonderful day ahead. Bye. Bye.
42:00