Speaker 1
Well, I'm sure sure. Yeah, I have a Linux network and one of my nodes is offline and needs to be recovered.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence] Thank you for calling Linksys. This is eyes. How can I help you? [silence] [music] I don't think it could do it all. It was there to do the two, and it was little. [silence] [music]
00:00
Speaker 1
Yes, and I can give you this here.
01:00
Speaker 2
Alright, sorry I have the serial number of your LynxSys device. Let me just confirm, so if your name is Patrick Lizomor. Alright. So, yeah, we have a record here and the LynxSys product you have is model MX-6200. Is this the one? Alright. So, you have six nodes.
01:00
Speaker 1
Yes. Correct. Correct. Yeah, it was, it's just, it was flashing, well, with a red light. It was flashing. And the, um, the, the app didn't recognize that it, it wasn't connected. So I just disconnected it and brought it in to where the, uh, parent node is. And, um, so it's been sitting here for a couple days off. So I'd like to try and reconnect that to the parent node, if possible, please. did you want the cereal number?
02:00
Speaker 2
one parent note and five child notes, correct? All right. So, one of your child node that got disconnected. All right. yeah, sure. Um, uh, I just want to uh, yeah. Can you provide the serial number or is it this?
02:00
Speaker 1
I think it's a different one because I think I moved it. I can give you a but I believe it's a different one. Um, it's 5AW, 5AW10M24E009, excuse me, 00409. Yes. This is, yeah. I believe it's a different one than the last time when I called.
03:00
Speaker 2
Same as the one in the record. Okay, sure. Just for reference. 58w1z0m24e00409 and this is uh the one uh child node that uh got disconnected. Right. Because the last time you called, you also have a child node that got disconnected, but a different serial number. All right. That's real easy. Since it's just one of your childnote that got disconnected, we can add it using the five press method. That's the quickest way to add your child node. So since you already brought your child node near your parent node, you have plug it on a power outlet and you have turned on your child node.
03:00
Speaker 1
It's plugged in and right now the light is blue. And it's sitting less than our... Yes it is blinking now. Okay yes it's blinking blue. Excuse me. Sorry.
05:00
Speaker 2
okay. It should start blinking. Blinking blue means it's booting up or starting up.
05:00
Speaker 1
but now it's white. it's colored white at this point.
07:00
Speaker 2
What's the color of the lights? Solid white. Okay. So, since it turned back to a solid white, it means it reconnected to your parent node.
07:00
Speaker 1
Well, now it's red. Well, now it's red. Mhm. went from solid white to red. And I'm looking on the app. And let's see what the app says. It's white. The light on the perimeter. Yes. And this the app is showing that the 409 is offline. The child note that we're talking about that we just plugged in it's been unplugged for several days and now we just booted it up. It blinked blue, went white, and then within a matter of a minute or two, it is now solid red. So I think we need to try and connect it to the parent node. Correct. Correct. Actually, now that it's uh
08:00
Speaker 2
[silence] [silence] [silence] Okay, so right now your child node light is solid red and your [silence] Linksys app shows that the child node is offline. Okay. So on your Linksys app, it shows five nodes, one parent node and four child nodes.
09:00
Speaker 1
I'm looking at this again. It, the links that the app, I'm gonna close the app and then reopen it. The end, the link the app now indicates that it is connected, or it did just a minute ago. Give me just a second to look at the I'm doing. Yes. So now the uh, the app is thinking. It's just it says that the node is connected. It says the firmware is up to date. It has a good signal strength. However, the light is red.
10:00
Speaker 2
Okay. Try to refresh your app or close it and open it again. Maybe when your child node turned white a while ago, so it loads on your app. Okay. Okay. Okay. Okay.
10:00
Speaker 1
correct. [silence] Yes, it is. [silence] Yes. [silence] The link to name 00409 and that's the same as the serial number. [silence] It does show that it's connected, however, the um, a connection is red.
11:00
Speaker 2
so, uh, your node, uh, on the app, it shows that your child node is connected, but the light on your channel shows a solid red. can you verify if the one that's showing on your app, that the node is, uh, online or connected? Can you verify the serial number if it's the same as that one that's showing, uh, solid red? it is? [silence]
11:00
Speaker 1
[silence] red. And then also on the app, on the other nodes where it says, you know, signal strength and all that, it says connected to, on the 49 it does not say where it's connected to. So, in other words, on one of the other nodes, that let's say the serial number is 388 and it says it's connected to link link this number 506. So, all the other nodes, they say they're connected to something else, as to where the
12:00
Speaker 2
uh so it's solid red it's not blinking red right [silence] uh-huh
12:00
Speaker 1
It doesn't say it's connected to anything. It does say it's up to date. Excuse me, go ahead. That's correct. Yes. That's correct. Now, if you look at the diagram on the uh on the app, it shows it's connected directly to um the pair node, which is 506. There's um on the on the app itself. It there's just [silence]
13:00
Speaker 2
that's the four Oh nine that's the o problem A child node that's showing a solid red light and it shows that it's connected it has a signal strength, but it doesn't tell you where it's connected. Hmm. But it doesn't state that it's connected to 506 or the bird note. [silence]
13:00
Speaker 1
You know, when you take and you look at each node, it'll tell you the signal strength. So right now I'm looking at 571. It says signal strength negative five seven dBm. And then it says connected to 388. and um. This is another child. Not yet. It's just got the uh parentheses three dots and then parentheses. So it's not a good signal strength at all. It's just the the three dots. It's got the uh the Chevron, three dots, and then the Chevron.
14:00
Speaker 2
IWhich is another trying to drive, right. OK. The dad or problematic driving you have, it's showing a signal strength or what's the signal strength. How much, how much is the signal strength.
14:00
Speaker 1
No, no number didn't anything. No. Okay, okay. Sure. You can go. Now it's blue.
15:00
Speaker 2
So it doesn't say, uh, a number or a digit, uh -37 dB or something. Okay. Uh, let's try to do a reset on the child node and add it again. Is that all right? So press and hold the reset button on the child node and then wait for its light to turn off. Once the light is off, you can let go. So it's going to Off. You let go. And now... Let's just wait since it's still booting up. That child node. There's no cable connecting it to your parent node or to any other devices, nothing. Only the power adapter that's connecting it to a power source. Mm-hmm.
15:00
Speaker 1
OK. Well, it's been steady for a few seconds but it's steady blue. yes yes.
17:00
Speaker 2
Okay. tell me when it's uh light turn solid or steady. All right. So it's a steady blue uh light on your child node node. Okay. That's.
17:00
Speaker 1
Okay. Okay. Yeah. Yeah. Okay. [silence] Now the parent note. Yes. Yes. [silence] Okay. [silence] The parent note [silence] blinked a little bit and then it.
18:00
Speaker 2
That's good. It means it's properly reset, since it's showing a steady or solid blue light. Now, we're going to add that child node to your parent node using the five press method. You're going to press the reset button on your parent node, the parent node, the one that's connected to your internet provider modem. Okay, press the reset button five times within five seconds. Once you're done pressing five times, it should start blinking. The parent node. Okay, that's good.
18:00
Speaker 1
[silence] went, went solid. Now, the child node is starting to blink a little bit. Right now it's flashing white. I believe so.
19:00
Speaker 2
ok, that's good, it means uh, your child node is responding to your parent node. we'll just have to wait, um, if your child node is successfully configured, then it will turn its light to a solid white. Just like your parent node. So it's still communicating with your parent node, or configuring uh, it uh, settings as a child node. If it's successful, its light will turn solid white.
19:00
Speaker 1
It just it just stopped blinking and it's solid white and now I
21:00
Speaker 2
Is the light still blinking all on your channel? Mhm.
21:00
Speaker 1
I had closed out the app, so I'm gonna look at the app as well. Let's see what it has to say. So if I'm just opening the app at the moment. Go ahead. Sure. So this and, I'm looking at the app right now. It doesn't give a signal strength, but it does say it's connected to the 506 which is their parent code. Now, um, [silence] this is the app for this device. That's it. [silence] When you go on, it does connect on 11 then change to a different channel. And they're not, uh, able to fix it. Right?
22:00
Speaker 2
Okay, that's good. Okay. Mm-hmm. But Okay, but it's already good that your child node turns solid white, which means it's successfully configured and added as a child node to your parent node. So you can relocate the child node to where you placed it before. So it's already done. So you check your app now. You check your app now. Mm-hmm. That's fine. Uh it will not show a signal stamp stamp because it's a
22:00
Speaker 1
Okay. Okay. That's fine. All right. Well, thank you so much. Okay. Thank you. All right. Thank you. Have a wonderful day. Thank you again. Bye now. [silence]
23:00
Speaker 2
closer to your up parent node. So maybe when once you relocate it to where you place it uh it will show um a signal a different signal. Because right now it's too close. You're welcome. All right. So if uh there's other concern, you can always call us back again, Patrick. So you're welcome. Thank you for calling links again, Patrick. Once again, this is uh take care and have a great day. Goodbye. You're welcome. Bye, it's my proctor. Bias. Bye.
23:00