V2 Rubric Detail — 767db040-612b-11f1-a…

This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hello. Hello. Hello. All right, I'm calling you back, ma'am. Yeah, I can hear you, but sometimes your voice fades out. Let's proceed with your. Let's proceed. What's the serial number of your Linksys product? all right I'll let me verify again let me verify again the serial number is 214 Charlie, 11M for Mike, 2A A for Apple, 726811 that's called I can you tell me the model number of your lens

What's the model number? Check underneath your Linksys router. There's a product label sticker underneath. Uh, above that, uh, usually it's beside or below the Linksys logo. Mhm.

All right. So it's EA8300, that's the model number of your Linksys product. So you only have one Linksys product, I assume? You only have this Linksys product, this EA8300, and no other Linksys Router. So, can you check on the light status of your Linksys router? Is that the light LED on?

top of your Linksys there. Let me see. And prior to your light system getting disconnected, did you have a power outage or an internet service interruption? So, uh, it happened last night that you were unable to connect to your internet. All right, um, I'll create a record for you. May I have your name?

B. Celeste. D abs ABS. All right, thank you Silas. May I know your email address?

So it's your first name and last name and number two at gmail.com. uh, all right. You mentioned that in your internet service provider was Spectrum, correct? How long have you had these uh link-sys router? [silence] Yes, because this uh, [silence] Yes, because this uh link-sys router you have is an old, classic uh type of link-sys router? [silence] And because uh these routers are uh it's old

and usually they come with a warranty status and this router of yours happens to be uh out already out of warranty therefore um to provide you technical support uh you will have to apply for paid connect service uh you will have to pay for me to walk you through the steps on how to uh reset or reconfigure your router or troubleshoot because your product is out uh it will cost you 15 US dollar one five

1, 5, 15. And yes, uh, I have to set an expectation that there is no guarantee that we'll be able to resolve the issue with regards to your router because, uh, we don't know yet what's the real cause why your router disconnected. It could be an internet connection or it could be an under part of your internet provider or it could be the router itself. So we don't know yet because we haven't started troubleshooting your router. Now your router is since, uh, your router was working, uh, previously.

my guess is that it got disconnected, maybe. There's an internet interruption from our internet provider that your router got disconnected, and it will need some reconfiguration. It's like setting it up I'll just set an expectation because we don't know yet. Once we do the troubleshooting, we can either resolve your issue, we can either set up your router, or we may not. It's 50 50 probabilities because we don't know the real cause of your router being disconnected. But your router [silence]

Router is working fine, but what we cannot guarantee is, we don't know if it's a problem with your internet provider. So, we may be able to set up your router, but then you cannot uh you cannot access your internet because you don't have uh internet uh connection. But uh you mentioned that you have uh but you mentioned that you have called your internet provider, Spectrum, and they said your connection uh the connection is good. So, can you verify uh confirm that what they're telling you is correct by connecting a computer directly to your spectrum modem and see if your computer So that's uh the uh problem. We cannot be sure if your internet provider is Transcribe this audio from the left channel.

... is telling you the truth, because ... We cannot check ... on your modem if it's really supplying internet to your router. But if you are ... if you are in doubt and you are not sure if you pay the paid support, your order will not be resolved. You can, we can send you the guidelines, it's free, the email support. If you don't want to apply for the paid support. Um

Oh, because, yeah, um, you paid for the router when you purchase it. And just like other appliances, when you bought when you bought it, there's a warranty status for every appliances that we can provide you technical support so long as it's still in warranty. But this router is no longer in warranty. So we can only provide you technical support if you apply for the paid support. We cannot provide you free, uh, technical assistance. Pardon? Your warranty went out last 2023. Yes.

When did you raise this issue? Because I've checked on our system, there's no record that, uh, you called Linksys before. Yeah. Because if you have called Linksys before, we will have a record on this in our system. What's the phone number you used? Hello? What's the phone number you used to call us before? So I could check.

that's why I uh said that if you you want to be sure that you could uh fix your router, we could uh send you the guidelines on how to troubleshoot your router, but you will have to do the troubleshooting steps. I will not walk you through the guidelines. Uh the guidelines uh is easy to do. You just need to read the instruction or guide that I'll be sending to your email and that is free. And if you still uh find it uh difficult to understand, you can try uh using our links as uh AI agent or support book on our support site, uh support that links systems. [silence]

alright, hello ai.com. We have that. Right, and AI agent or chat box wherein you can type any concern you have with your routers and it will provide you some answers or guidance. Alright, you don't want the email? No, the email, email support is free. All right. Okay. So I'll be sending the email to the guidelines to your email seleste. And thank you for calling linksys. You're welcome. Take care.