Speaker 1
[KEEP_UNCERTAIN] yeah, for some reason my uh linksys is not connecting to the internet or not generating a signal. let's put it that way. [silence] yeah, um, for some reason, my, uh, linksys is not connecting to the internet. or not generating a signal. let's put it that way.
00:00
Speaker 2
[silence] Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Please register your product by visiting register.linksys.com. Please have your device serial number ready. [silence] For assistance, press 1 now. For out of warranty products, paid support may be [silence] Please have your device serial number and contact [silence] information ready. If unavailable, kindly call [silence] back later. [silence] For out of warranty product, paid support option [silence] may be available depending on the issue. [silence] Thank you for calling Linksys. My name is Gerald Canahau.
00:00
Speaker 1
Yeah, so the model number is WHW03 V two. It's zero J two zero six zero seven nine eight four six nine six. So I just connected a new uh spectrum, uh modem router to it and it's for some reason not working. I called spectrum, they, they did whatever they needed to do on their end, but.
01:00
Speaker 2
what is the serial number and model number of your Hewlett-Packard.
01:00
Speaker 1
Hmm. Yeah, Jeffrey, Bonnie BONNY Gmail dot com [silence] um, you know, I tried to, you know, reset it. [silence] Um, and I I called the, you know, my internet company. [silence] Yes.
02:00
Speaker 2
okay hold that what is your first name and last name and what is your email address thank you Any troubleshooting that you have done prior to calling? but when you say reset did you mean that you press the reset button [silence] for how long you held the the reset button? Okay. Okay. Hey. Got it. Okay. All right, so we'll figure out what to do with that, but once I check the the serial number right here based on the serial number that you provided, it's showing that your WHW03 unfortunately is out of warranty and for our warranty devices, we charge $15 to assist. So you're okay with that? Not refundable. Okay, let me make sure that you understand what you're going to pay. This is one-time, not monthly, whether the problem's fixed or not, it's still going to be $15 and I also I can't guarantee it can't fix the problem. I'm not sure what is the problem. Okay? All right. [silence]
02:00
Speaker 1
are you still there? hello. alright, okay. alright.
04:00
Speaker 2
Am I on my tools? [silence] Yeah, I'm still here. I'm loading my tools.
04:00
Speaker 1
Okay. [silence] It is three, seven, seven, nine, seven two two seven four three five two zero one seven nine zero nine thirty nine one.
05:00
Speaker 2
Got it. Okay, I'm going to charge you $15 now. I'm also going to resume the recording, okay? Okay, I'm doing it now. [silence]
06:00
Speaker 1
I have uh uh one two three towers and a couple of uh repeaters Linksys uh no they're links that's but they're just uh they're not they're not a tower it's a I don't know what you want to call it it's a it's another part of the mesh system but it's they just plug them into the wall. [silence] yeah range extender yeah so I have uh let's see I have
07:00
Speaker 2
Okay. Well based on the record you got tra nodules correct tra towers. couple of what even by repeaters are those Linksys or now this like a range extender.
07:00
Speaker 1
So, I have three towers and I have three range extenders no. I see, uh, Vela Apps set up, yeah. Oh, let me see.
08:00
Speaker 2
Okay. [silence] All right. [silence] If you go to your phone settings, can you still see the Wi Fi name you created for your mesh? [silence] Okay. [silence] So, what do you see? [silence] Link set up. [silence] Can you check if that Velvet set up match the main tower Wi Fi name? Like at the bottom of the main tower, there's a Wi Fi name. [silence]
08:00
Speaker 1
know it does sometimes oh wait yes it does develop name yeah AB1 yes same yes it's solid it's solid reddish purple yeah yeah should I unplug everything yeah
09:00
Speaker 2
see if that matches the Wi-Fi name it's showing in your network list that's not so it's probably but what's the last three digits are they the same it's the same and it's blinking red you you you successfully reset the whole network then and you'll have to add those extenders back or I mean yeah we're gonna start from the from the beginning because everything needs to be reset get all the get all those nodes the tower and move it closer to where the main tower is located plug them in three feet away from the main tower [silence]
09:00
Speaker 1
Plug them all in, close to the towers! It's ridiculous. Oh, hold on, I'm gonna have to go around the house and get them. Can you reach that? Hold on, I'm talking with someone. That one. Which one you want? That one. Yeah. Yes, sir. Hold on, I'm going around. Do you want me to plug them all in now? Which ones you want? Just the towers? [silence]
10:00
Speaker 2
Uh, main parent node. Yeah, that would be the firewall. Uh, yeah, we can't add them if he we can't get back on the network. Hmm? Alright. Yeah, plug them into power near the main tower. They should be three feet. This is a tower. If you want to extend their cable. Here, if you wanna set them up, go ahead and do that too. [silence] [silence] [silence]
10:00
Speaker 1
[silence] All right, hold on. Okay. [silence] Hold on. [silence] All right. [silence] Okay. All right, hold on I got two more to go here. [silence] Just trying to get them all closed as I can. Okay, so I have all of the, I have the three nodes plugged in close to me. And the one, two extenders, three extenders close to me. Two extenders, I guess. All right, so where would you like to begin? Are you there? So, I have three nodes plugged in close to me and three extenders. I'm sorry? The nodes are all. Well, the nodes, that's a blue on that node. Blue, flashing blue. Not the nodes, the extender, I'm sorry. The nodes are all flashing red. Everything, everything, everything's. Go ahead. [silence]
11:00
Speaker 2
yes, I. What do you say? I was trying to fix my hair here. All right, what's a lot of the nodes? What is the light indicator of the nodes reset the nodes press and hold the reset button of that in a second
14:00
Speaker 1
What's that? All of the nodes? Okay. There's one. I just said now I'm gonna do the other one.
15:00
Speaker 2
Press and hold the reset button if the nodes hold it down for 20 seconds. All the nodes.
15:00
Speaker 1
Okay, so I've reset all three nodes. So the first node is the one that's connected to my modem.
16:00
Speaker 2
Wait, wait till the light of the nose Joe solid purple pink or magenta, okay. So, we can, we can start setting, setting up. Yeah, that's the main node. [silence]
16:00
Speaker 1
then I have three, you know, additional nodes other than the main one. So it's just red, yeah, main node is red. Yes. No, they're all solid, Magenta. So, press and release five times and hold it down. One second between. Okay. So I'm getting set up on my Wi-Fi for all of the notes.
17:00
Speaker 2
all the notes now are solid purple pink or magenta we're still waiting all right on the main node press the reset button five times not too fast not too slow if you have to do it one second got it impresses just sounds like this press release just like that five times one second got between presses now do not hold it now
18:00
Speaker 1
So the main node is like an orange color now. Blinking, blinking orange. All right.
19:00
Speaker 2
That's right. Solid or blinking? I'm trying to configure it. So, that's gonna take 5 minutes for that to be fully configured. We're gonna wait.
19:00
Speaker 1
Okay, it looks like it's turned solid. Blue now. On the main node. Let me see, extender nodes are still flashing orange red. I mean, do I press five times on those two? Okay. Yeah.
20:00
Speaker 2
What about the extender nodes? Alright. Oh, no need.
20:00
Speaker 1
[silence] So I still have a solid blue on the main node, but blinking red on the three other nodes. Two are blinking red, the other one's solid red. Oh, there's one just turned blue. Yep, I got one that just turned blue. Then it just turned red. Oh, blue again. It's like a greenish blue. Oh, there's another one greenish blue. So two of the three are now solid green blue. Yes. So my, so my Wi-Fi signal is not showing up on my Wi-Fi lists. Okay, yeah, Velop set up which one a B one or, No, no, one's not set up yet.
22:00
Speaker 2
All right. Do you have the Lynks app installed in your phone? Connect to velvet setup WiFi. I mean, connect to your Wi-Fi. Open the app once connected. It is showing. Velvet setup is the default WiFi name. There should be only one since they are all set up now. You can turn off.
23:00
Speaker 1
I, I still got one as a solid red. One still trying to set up. So just one's not setting up. Okay.
24:00
Speaker 2
Ah. I see. All right. That's fine for now then. Go to your Wi-Fi settings and toggle off and on the Wi-Fi.
24:00
Speaker 1
Okay. No, there's under my networks, there's one setup and then other networks, there's an additional of the one that is not, of the one that is not connected yet. Okay. Yeah, 80. Okay. It says it has no internet connection. Oh, there we go. Hold on. Loading the setup experience.
25:00
Speaker 2
and there's only one showing developed set up name right after you did that let's find it connect to domain node Wi-Fi the blah blah blah set up I'm not sure what this the last three digits but yeah connect it now okay open the link to this app mm-huh
25:00
Speaker 1
it's just clocking [[silence] Yes, it says set it up experience at to set up. Should the, so I have two extenders and one additional node that's just red, flashing red. Should those be [silence]] me unplugged for the moment. Okay. Okay. it just says loading the setup experience it's not doing anything just clocking
26:00
Speaker 2
Oh no, no need. Leave them plugging. Hmm. So what's in the app now? That's weird. Alright, delete the app and reinstall the app.
28:00
Speaker 1
Okay, I deleted it now. I'm sending it back up. I mean I'm turning my camera on. Okay, it's checking for internet. Should I keep the uh Wi Fi name the same as it was before? Yes. Yeah, they're asking me to. yes. Okay. not sure if uh. Right, but I can do a new one, right? [silence]
29:00
Speaker 2
Better or if you want you can change it, but if the app asking you two do it, no do not do it there. Do it manually, you mean? So create a new WiFi name, but I see. So select create a new WiFi name, but do the same name, same password. I mean if you remember. Yes, you can.
30:00
Speaker 1
Okay, so it's created. Okay, so it's created. Looking for your child nodes. [silence] Okay, so it's created. Looking for your child nodes. [silence] So, it's adding child nodes. This could take from four to six minutes per child node. uh, we have the primary node is solid blue, one child node is blue, and then uh, two child nodes are flashing red. Both of them are flashing. There's two.
32:00
Speaker 2
what was solid red? is it flashing now? probably it's flashing but but double check. okay what about the solid red node is that flashing that the one that's flashing now that was the the red node right the one that all inside before
34:00
Speaker 1
That's correct. Yes, that's correct. Yeah. I'm going going to have to unplug it. All right, so model number Let's see. W H W Zero 1 P Two Yes. Yes.
35:00
Speaker 2
make sure I'm waiting for that can you give me the model number of your range extender and the serial number too thank you you got uh, you've got how many of these to same model number? Oh I was thinking of a regular range extender but this is a mesh extender a plug-in mesh oh
35:00
Speaker 1
Which node are you talking about? Oh, okay. And then plug it back in? Yeah. Yes. Yeah. I've got it. Okay, the third node is now solid blue. [silence]
36:00
Speaker 2
oh. but I should have asked for the model number. but uh yeah just reset the uh that that that node its also a node just reset it. press and hold the reset button up that hole it. the plug n nodes. the one you just unplugged plug it back into power that one. reset that for 20 seconds. correct yeah. oh no wait wait wait hold on it lost me there. so what do you mean plug it back in? did you unplug it while doing the reset? uh no. plug it in wait till the light shows red then do the reset.
36:00
Speaker 1
We're still waiting on the fourth node. All right, so I'm going to reset reset this. Okay, all four nodes now are solid blue. Now I'm just resetting the last extender.
37:00
Speaker 2
okay. A long, okay. What's the app? Hmm? Oh, okay. Okay. [silence]
37:00
Speaker 1
Okay, so it's showing the three child nodes on my network. One's the router, child node three, and then two just link, I'll have to just rename these at some point. So you want me to go next? Okay.
38:00
Speaker 2
That's fine. [silence] Oh, not yet. [silence] Let's add the two extender nodes, I mean, the plugin nodes not extender nodes.
38:00
Speaker 1
Okay, so they're blinking red? they're both, they're both blinking red, yeah. Those are the extender nodes. Plug in. okay. keep, leave it plugged in and hold it for 20 seconds. What did you say unplug it? Okay, okay. Yeah.
39:00
Speaker 2
blinking it right now you'll have to reset it again well if that's the case we will need them to be solid purple pink or magenta kind of this drinking that that's correct do not unplug it while doing the reset yeah no do not unplug it while doing the reset do it when it's plugged in okay silence
39:00
Speaker 1
So I do have Wi-Fi because I was able to connect my iPad.
40:00
Speaker 2
ok. One that's blinking red, let's do the reset this way. Press and hold the reset button of that. Hold when you see the solid blue or the blinking blue light. Prolong the press until you see the blinking blue light. Thank you.
41:00
Speaker 1
Okay. I have solid blue lights. Oh, no, the other child. No, just went to purple. The other. The other plug. That one is uh that one's blue. It's it's uh blinking. Yes.
42:00
Speaker 2
Okay, that's good. What about the wine? Did you reset just now? Hmm, sorry. It's not solid blue, right? It's it's blinking blue. All right, good.
42:00
Speaker 1
The other one is solid, you know purple or magenta what do I call? You want to call it. Okay. How solid purple you want? Um, okay. Okay, solid purple. Okay.
43:00
Speaker 2
Okay. Okay. Well, we'll add them at the same time. We'll just waiting for the the second plug in note. Solid purple. Yeah, solid purple on both of them. [silence].
43:00
Speaker 1
Okay. Next. Okay. Make sure everything is finished starting up. The light will blink while starting up and turn solid when it's ready. Node light is solid. Looking for your child nodes. So when we're done, am I going to be able to unplug these and relocate them where they were? Okay. Okay. Yeah.
44:00
Speaker 2
next Next. Yes, you can. It takes five minutes each to fully boot up. So you will see a blinking red light then. [silence]
44:00
Speaker 1
So it says, adding your child nodes. Yes.
46:00
Speaker 2
all right uh is it telling you to wait for four to six minutes all right leave your phone in a setup area get those uh child i mean move those child nodes that's on solid blue to where they were before while waiting start with the closest one and then just follow the rest [silence] all right uh is it telling you to wait four to six minutes all right leave your phone in a setup area get those uh child i mean move those child nodes that's on solid blue to where they were before while waiting start with the closest one and then just follow the rest
46:00
Speaker 1
Okay, Okay. And the other one is still solid magenta. Okay. It just says, adding child nodes. Four to six minutes per node. I mean, there's only two we're waiting on here. Well, I mean, we're only waiting on one more, really. Okay, it's, it's blinking magenta. And then one is solid blue and the other one's blinking. Okay. Okay. Okay. The last one's still uh blinking. Okay. It's solid. The app is solid blue. The app is still says adding child nodes. Yeah. [silence]
49:00
Speaker 2
Uh, what's on the app? Oh, it's not finished. Okay.
52:00
Speaker 1
Oh, thank you. Okay. Okay, great. All right, all solid blue and all showing on my app. Do I do next? Okay, great. Thank you very much for your help. No, I mean, do you think, is this system like out of date or, I mean, do you think it's just old now? Or what do you think? [silence]
53:00
Speaker 2
They're all solid blue. Great, to hear that's good to hear. Okay, yep, next and then that's it very much welcome do you need something else or questions anything else I can help you with good. If I'm if I'm on
53:00
Speaker 1
yeah okay so it's time okay all right and it I mean also you know our internet provider spectrum you know will provide us with their own modem what do you think about that No, router. No no no. I mean they'll provide a router if we want to use their router as opposed to Linksys. I mean, do you think the Linksys system is better than the router that our internet provider would give us? [silence]
54:00
Speaker 2
if I'm going to be honest with you, this WHW01 in the plug-in those you have there, the first generation of the mesh we produce. So that being said, it's the, the, the warranty's expired, that's that also. Firmware cannot be updated. There will be no future update for that router. So, I think it will be good for another two more years, something like that, three. Yeah, modem, is it just a plain modem if it's just a plain modem, that's okay, no problem.
54:00
Speaker 1
Yeah. Yeah. So I need to start doing my research and figuring out what I'm gonna replace this with eventually. So, all right. Thank you very much for the help. That's it. Thank you very much. Appreciate it. Bye bye now.
55:00
Speaker 2
Oh, that's going to be a hard question. But Link sys is for sure a better option. But I'm not I'm not expert with the device. I can defend the device, so I guess I'm 50-50. So it's up to you. Based on your experience, is what do you think? Mm, somewhere around that year. Yeah. Okay, I'll take a plan. Anybody or questions, very much welcome again. Take care. Bye-bye.
55:00