V2 Rubric Detail — 76c12d98-7035-11f1-b…

[silence] [silence] [silence] [silence] thank you for calling Linksys. More name is Raquel. and how may I assist you today?

I see, understand. Since you've got a new modem, for me to properly address you, your linksys router may have its serial number found at the bottom. All right. And may have the model number as well. Find at the bottom on top of the MAC address, normally the model number. Okay. All right. All right. Thank you. So you have the linksys mesh nodes. And is this your first time calling linksys? [silence]

Let me create a record here, and may have your first name and last name. How do you spell your last name? All right, thank you. And may have also your phone number in case you get disconnected, I'll be able to call you back. Thank you. And may have as well your email address. [silence] All right, thank you. And while my system's checking the warranty and support of your Linksys device, menu, how many total nodes do you have? And the main parent node that is connected wired to the new modem is, may I know what's the color light showing on the top? I see purple means it's on set up mode. So for the possible troubleshooting, is we can reconfigure properly your node, and in the event if it still shows red light, not purple light after the set up, uh let me check, do you have a computer that can connect using an ethernet cable? Thank you. Okay. The other plan is if this existing node that you have is still shows red light after the set up, we can use another node as a new main parent node that will isolate if both nodes will not go online, then something to do with the new modem that might be need to register. [silence]

For now we'll try to troubleshoot the existing parent node. And going back to the hardware warranty of Linksys device here, let me check. Manuel, how long you've been using your Linksys node? About two months. All right, thank you. Okay. All right. Thank you. And upon double checking it here, it actually all ended its warranty support since it has a three-year hardware warranty and three years of free technical support. And if you wish us to ask for purchase date for the start of the warranty, we can also do that. But it seems that there's no more warranty left based on the checking here. So I presume that you should purchase a new Mesh node if you wish to replace that faulty parent node. Okay. All right, thank you very much.

All right, and for our out of warranty devices for troubleshooting here over the phone and setting up again your lynx 상당히 We do have this paid support amounting to $15, that's 1-5. It's a non-refundable technical support lasting for one hour. If we're unable to fix your issue or determine your device effective, no replacement or refund will be given. Would you like to avail this paid support? If we're unable to fix the issue or determine your device effective, there's no refund. Yes.

Yes there is no refund if we are unable to fix it, but we'll do all the work around that we can possibly fix the note. So, we have some troubleshooting steps that we can guide you over here the, over the phone and that will require the $15 paid support for an hour. Would you like to avail? [silence] The app is one the app is one way to set up a router on mesh nodes. But we do have this other method that we can set it up first using another method. Then we can configure the Wi-Fi. If the main parent node is still showing red light after that different method then we can try another node.

Okay, let me get ready with my tools here for the payment. Just for a moment. And while I'm preparing here, I know you're your internet service provider. Okay, thank you. For a second. And do you have also a computer that we can use later to configure your wifi? I think you got it. And I'm going to stop the recording so that they can't avoid getting your card details. Just for a second.

All right, so to start with, payment may have first name, last name on the card. And king, your last name. And may have the card number. All right, thank you, and the expiration month and year. [silence]

All right, and to start with our troubleshooting, can we gather as well your other nodes? Plug them in within five feet away from the main parent node. All right, thank you. Yeah. For now, move them on the same location with the parent node. Do not plug them in. Just make sure they are within five feet away. I'll let you know when to plug them into the power source.

Okay so um, let me know once done. Mhm. Alright. Okay so since your main parent node is already showing a pink or purple light, let's reset it again to give it a fresh start. For the reset process, at the bottom of your main parent node, press and hold the reset button. And while you're pressing it, you will need to observe the light on the top. It will go through blinking red, light will go off. And once it shows a solid blue light, release the reset. Mhm. So keep pressing until the light goes off, then wait for blue, then release the reset. Mhm. Alright. Is it now showing solid blue? Mhm. Okay. Let's wait for the solid pink or purple light again on the parent node

Yes, it means it's restarting, going to solid pink or purple. So give it a minute more. All right. So we're going to set it up using the five press method. Five press is you're going to click the reset button on the main parent node five

do not press and hold just click it five times all right after the five press let's check if it's showing a blinking white on the main parent node and is it like flashing right it responded to the five press so let's give it to two three minutes we'll wait for it to turn solid blue or solid green yes uh later we'll add that once the

My main parent node is connected and online. Sometimes it'll just take 30 minutes like the minimum time and it depends on the response of the nodes. Okay. Okay. So, on the process of configuring. So, we'll just give it more time, one to two minutes more. So, connecting to the internet. Alright. It means connected and online. Do you have your computer there with you? Let me know when you're ready with your computer. Alright. So, we're going to open Wi-Fi on your computer.

And then we'll look for the Wi-Fi name that says Underscore Elop. Setup. That's the default Wi-Fi name of the main parent node. [silence] Back to blinking red. Let's give it again, time. [silence] Since blinking red it doesn't detect like connection from the modem. So neither it's not offline, but it's not detecting the modem. So we'll just give it time again. [silence] give that one minute. [silence] I if you understand. [silence] Okay. [silence] We're going to perform boot up sequence.

So their care going to unplug the main parent node from the power source and then we'll unplug next the modem from spectrum and we will give them 2 min while being unplug. You can now unplug it from the power source. Make sure use the power source the power adapter like unplug it from the power outlet. And then unplug next uh the modem from the power outlet as as well. And I'll let you know when to connect them back.

Or a power source, yes. It's power adapter, okay? We're just power cycling it, we're not resetting it. Like we're re-starting the power only, we're not resetting the modem. All right, thank you. And while waiting for the time, may have the model number of your modem? This is for documentation purposes. You have a model number at the back of it or, and front. Normally it's model number starts with letters, then followed by numbers.

okay thank you you'll have one minute more left. Is that on the side of the main parent node since we've already setting up

press or use the five press that will be its permanent internet port all right so time is up we're not going to the one that already has the ethernet cable and you disconnect the Ethernet cable from the main parent node all right as of the moment okay then disconnect this okay don't disconnect anymore the Ethernet cable that will be its internet permanent port now since we're ready process the five press all right so we can now plug in the modem back to the power source let's plug in first a modem [silence] All right, if you have the online internet and power indicator in front of the modem, let's wait for it to turn to a steady solid light. I think it will blink first. So we'll give it one to three minutes. [silence] I

All right how's the light on your modem? The online and the power are they flashing okay? So then let's wait for them to turn to steady light

And just to verify the main parent node, it's connected to a direct power outlet, right, not to a power strip or extension? The main parent node, it's on a power strip. Do you have, like, extra power outlet there you can try connecting? This is for isolation as well for its power, so you have other power outlet to connect this main parent node not to a power strip.

okay so there's no other power source okay how's the light now on the modem is it flashing still no since it's solid we're just going to plug in now the main parent node back to the power source yes if possible yes only for the other main source of powers direct power output

I see. Well, just going to plug in it back to the power strip where you had plugged it in before. I think I'll just take note of it. And let's wait for its light to go through blinking again. So solid blue, blinking blue, and we'll wait for a steady solid blue light. So we'll give it two to three minutes. [silence] [silence]

And how is it? Is it flashing blue still? All right. So we'll now going to configure its Wi-Fi. So we'll go back to your computer and open Wi-Fi network. Let scan for available Wi-Fi network. And let's look for the _VELLP-Setup Wi-Fi name. Connect to it. And if it's asking for Wi-Fi password, you may use the password found at the bottom of the main parent node. [silence] Make sure to enter the right letters or characters.

Alright. Is it showing connected now? All right, so we're going... Okay, That's great. So we're going to open a web browser on a on your computer. Alright, so we're going to log in into the main parent node settings, let me know when you have a browser.

Alright, let's type this URL at the address bar, so that will be HTTPS colon 2// my router that's one word dot local. myrouter.local and let's type this URL at the address bar. So that will be HTTPS colon 2// my router that's one word dot local. myrouter.local. And I'll enter. Yes. Yes. And search for it. And let me know if it routes to a privacy warning page or a link footer page showing images of foam. If there is an advanced tab. Okay. That's okay. It's advanced, click advanced then proceed or continue to my router.local.

The Wi-Fi name and Wi-Fi passwords, you can now customize, create your own Wi-Fi name and password. You're at the Wi-Fi settings page, right? Okay. You have their Wi-Fi name, so you can delete the default Wi-Fi name and password and create, make up your own Wi-Fi name and password. And once you're all done, click apply button. And proceed okay, save the changes. Okay. Very, no problem.

Yes, that's normal. We can proceed. Click OK continue. And is it not.

Now saving the changes. Let's wait for the message, "network not found". All right. How is it? Is it spinning now? Is it? Saving still. All right. Let's leave that page for the meantime and open Wi-Fi on your computer. Look for the Wi-Fi name you have created.

Alright, then let's go back to the Links SSID page. You may click retry button. You'll alright. Okay. And the spinning is on the Links page. Okay. Alright, and is it showing now the Wi-Fi settings page?

showing your new SSID and password I. To click OK. To close the Wi-Fi settings page. And let me check the network status. On that main dashboard. Is it showing two green checks? Let me also check the firmware of your node. Let's go to connectivity at the left hand side,亿令物成. And then, first tab is basic. And under basic, going to your right hand side, you will see the firmware update. then details. Click details. And it may have the current version numbers showing there. All right. Thank you. We can now

Okay, you need to add your two child nodes and for setup purpose, let's now plug them into the power source. Let me double check it here just for a moment before we proceed with the update. All right. Yes, please. Let's perform update. Yes. Yes. We're waiting for the update.

and are the child nodes still blinking blue. All right. So for the blinking red node, and while waiting for the for the update to finish, we'll reset that blinking child node. So same reset process, at the bottom of it, press and hold the reset button. Wait for the light on top to go off, and once it shows a blue light, release the reset. Yes, perform the reset on each child node.

click yes please click OK so it's done downloading the firmware it's now restarting and the light on the main parent node is it blinking? blue solid blue still light so just so just wait for the restart

to finish and we'll wait for the link assist smart wifi page to show up. and going back to the child nodes, are they now solid pink or purple? all right. so they're ready to add. so, just wait for the link to space to finish, re-starting the main parents node. not yet. i'll let you know when to do the five press to add the child node. okay. so it's doing the actual re-start now. so just wait for a solid blue again on the parent node.

All right. How's the parent node's light? Is it blinking blue still, or is it back to solid blue? OK, so we're going to refresh that page. You can click the refresh icon at the upper left hand side of your web browser. And check if it's still waiting. OK. And let's also check your computer's Wi-Fi. If it's connected to the Wi-Fi of your mesh, be disconnected as well. [silence]

huh all right, that's great and may have the new version under details. all right, thank you. And we can now add the two child nodes using five press method. Five press was to be again on your main parent node. So click the reset five times on the main parent node. And after five press, let's check if main node starts flashing white. the flashing blue.

All right, and let's check that child nodes if they are blinking pink. One of it blink pink. All right, it responds to the fib press next to that should be blinking red. And let's continue observing the other child node. It also starts blinking. All right, so both now are connecting. On the adding process, so we'll give them two to three minutes and we'll wait, we will wait for steady solid blue light. Yes, sometimes especially if you have multiple nodes.

All right. So, one of the nodes are showing green light. And now about the other child, is it blinking still? Okay, so we're just waiting now for that child note, turns solid green or solid blue. All right, so we'll make sure they're connected. Let's go back to the link to Linksys Smart Wi-Fi page, refresh it.

going back to connectivity. Page, let's check under basic details if it shows now the two child nodes. All right. So both are now connected and online, team, and now unplug the two child nodes, and I would suggest in moving them, move one child at the time. You can start with the nearest child node from the main parent node, plug it into the power source, give it two to three minutes, will go solid green again, then you can move the next node. All right. Yes, you can. You still have actually 21 minutes of your paid support.

Yes from blinking blue blinking red and solid green OK let's wait to For it to turn blinking blue, blinking red, then solid green. All right. OK, thank you.

All right. How's the light now on the first cell node? Is it blinking red? OK, so we'll wait for solid green.

Okay, how's the first child node? Is it blinking red still?

All right, and how's the light on the second child node after moving? Okay, so we're waiting for blinking blue, then blinking red. Okay, next to that should be blinking red. okay, so we're waiting for solid green now.

and just want to make sure, can you check your devices, connected to Wi-Fi, make sure it's getting Internet to confirm they're working. [silence] All right, that's great. [silence] We're able to set up. All your notes are online and connected. [silence]

your devices connected to it. Anything else I can assist you with Linksys? You're most welcome. And thank you so much for your patience in time for this one, Jackie. This is once again Raquel. Thank you for calling links this and have a wonderful night. Bye. Bye.