V2 Rubric Detail — 771254ba-6e47-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-22 14:34
Duration
37m 39s
Contact
Darren Martin
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Mikaelh Joshua Anasco
HappyFox Case
#LTS00134255
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Child node lost connection

V1 Rubric Scores

Resolution2.00/5
Accuracy2.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.1/5

V2 Rubric Scores

Resolution4.06/5
Technical4.38/5
Communication5.00/5
Ownership5.00/5
EscalationN/A
Customer Exp4.29/5
Overall89.4% (+47.4)

V2 Grader Summary

The agent successfully restored the primary MX6200 node to solid white and provided a clear path for the EOL WHW01P, though it was not fully resolved. Troubleshooting was logical and customer-focused, with minor friction from receipt request. Escalation was not required as best-effort support was appropriately applied to the end-of-life device.

V1 Case Analysis

Customer reports MX6200 child node offline (solid red). Performed reset, 5-press pairing on parent, observed LED states. Device is end-of-life; ticket created and email with step-by-step instructions promised.

Troubleshooting Steps
  • Asked customer to move child node close to the parent node.
  • Instructed a reset of the child node (hold reset until solid blue).
  • Guided the customer through the 5-press reset on the parent node to initiate pairing.
  • Monitored LED status on both nodes and attempted to add the node via the web UI (suggested later).
Key Observations
  • Agent gave contradictory warranty information: initially claimed 3-year warranty at [08:00], then stated at [23:00] that the device is end-of-life and warranty has expired.
  • Agent described non-existent LED states: 'solid pink' and 'solid purple' are not valid states for MX6200 per KB; correct states are solid blue (ready), blinking (pairing), or solid red (error).
  • Agent failed to verify parent node was solid blue before initiating 5-press method, a required step per KB.
  • Agent did not verify ISP connectivity or perform modem test before troubleshooting, violating basic mesh protocol.
  • Agent repeated questions and instructions multiple times, leading to inefficiency and long pauses.
Positive Highlights
  • Collected essential information: model number, serial number, customer name, and email.
  • Correctly used the 5-press pairing method for MX6200, which is valid per universal_5press_models.md (MX6200 fw ≤ 1.0.6).
  • Created a ticket and committed to sending a follow-up email with detailed instructions.
  • Maintained a polite and patient tone throughout the call despite technical difficulties.
Agent Errors / Gaps
  • Contradictory warranty statements: claimed device has 3-year warranty at [08:00], then stated at [23:00] it is end-of-life and warranty expired.
  • Misrepresented LED behavior: described 'solid pink' and 'solid purple' as valid states, which are not documented for MX6200 in KB.
  • Failed to confirm parent node was solid blue before initiating 5-press pairing, a required precondition per universal_mesh_node_management.md.
  • Did not verify WAN/ISP connectivity before troubleshooting, missing Step 1 in adjacent_wifi_coverage.md and velop_wifi_connectivity.md.
  • Provided repetitive and disorganized instructions, leading to inefficient call flow with multiple loops and long silences.
  • Incorrectly suggested that 'solid white' indicates the node is working properly, when MX6200 uses solid blue for ready state (per velop_wifi_connectivity.md).

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 96%
The primary child node (MX6200) was restored to solid white, indicating successful reconnection, but the second node (WHW01P) remained in solid pink/purple and was not resolved by call end.
R2 Met Diagnostic thoroughness conf 98%
Agent guided customer through relocation, reset, 5-press method, and LED observation for both nodes, following a logical troubleshooting sequence.
R3 Met Correct resolution path conf 93%
Agent correctly identified the WHW01P as end-of-life and offered best-effort troubleshooting with clear expectations, while pursuing full resolution for the in-warranty MX6200.
Technical Accuracy
T1 Met Technically accurate info conf 97%
Agent identified solid red/pink LEDs as symptoms, confirmed model/serial, and followed a cause-driven sequence: reset, re-pair, observe, escalate method.
T2 Partially Met Appropriate tools / resources used conf 87%
Agent relied only on LED states and did not use the web interface (http://192.168.1.1 or myrouter.local) to verify node status or DHCP assignment, which is a missed diagnostic tool.
T3 Met No misinformation conf 92%
Instructions for reset duration, 5-press method, and pairing were correct; 'solid pink/purple' is accurate for WHW01P (Velop legacy model) in setup mode per KB.
Communication
C1 Met Clear & professional language conf 95%
Agent set expectations, maintained control, managed transitions (e.g., from one node to another), and stayed composed despite audio issues and customer digressions.
C2 Met Confirmed understanding conf 94%
Agent used plain language, confirmed understanding, and adapted to customer’s pace and technical level throughout.
Customer Ownership
O1 Met Ownership & empathy conf 97%
Agent owned the case end-to-end, performed troubleshooting, and did not transfer or abandon responsibility.
O2 Met Proactive follow-through conf 96%
Agent committed to email step-by-step instructions and a ticket number within 5–10 minutes, providing clear next steps and timeline.
O3 Not Applicable Closure confirmation conf 99%
No prior case history was available or referenced; agent confirmed no existing records at start of call.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 91%
No escalation was performed, but the agent offered a valid path forward (web UI setup) for the EOL device and resolved the primary in-warranty node, so escalation was not warranted.
E2 Not Applicable Escalation prep & handoff conf 99%
No escalation was performed, and none was required given the resolution of the primary issue and appropriate handling of the EOL device.
Customer Experience
X1 Met Customer effort minimised conf 96%
Agent expressed empathy ('I'm so sorry for the inconvenience'), reassurance, and patience throughout, especially during customer frustration about past support.
X2 Met Tone & rapport conf 94%
Agent matched customer’s conversational pace, used affirmations (‘mm-hmm’, ‘yes sir’), and maintained engagement despite interruptions.
X3 Partially Met Overall experience conf 89%
Agent asked customer to locate and send a receipt, creating avoidable effort; however, most steps were agent-guided and efficient.
Call Transcript70 turns · 71 lines
Speaker 1
[silence] [silence] Hey Josh, my name's Darren Martin. How are you? Oh, good. Good, thank you. Uh
00:00
Speaker 2
Welcome to linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available, to help with performance and hardware issues. Register your product by visiting register. linksys. com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hello, thank you for calling linksys. My name is Josh. How are you today? I'm doing good, sir. Thank you for asking. And what about you? That's great to know.
00:00
Speaker 1
Hey, I was wondering if you could assist. I don't know if um I've called before, so hopefully maybe my information's all in there. Um but uh I'm uh we had a power outage um, last week, Friday, and uh the downstream links to tower is still red. So we have Wi-Fi has been restored and the main tower has the white light, but the um, the second one. So I was in my app and it it's just offline, right? So I've tried unplugging it. Um, I even tried plugging it back in in my master bedroom, which is where the main tower is just so that it was close by. And uh I haven't had any success, so.
01:00
Speaker 2
[KEEP_UNCERTAIN] I I I I I I I I I I I See. I see. Got that one, sir. And I'm so sorry for the inconvenience. However, sir, yeah uh upon double checking here, sir, it seems like you don't have any previous records. And that's actually normal, sir, because it could be possible that your guest
01:00
Speaker 1
um okay um so uh let's see here I'll stop two um actually let me think about that so I may have one um I have a third node that's outside but anyway um but the the two primaries are the the towers uh that I that I used in my house um yes sure sure all right let's see here
02:00
Speaker 2
focused was still on the previous tools that we use, because we recently migrated using a different tool. However, rest assured that I can just create a new one for you. So, before we proceed, sir, may I know how many nodes or how many Lenovo devices do you have? Yes. Uh-huh. So, may I have the serial number of this offline node or offline child node? Uh-huh.
02:00
Speaker 1
The serial number. Okay, there it is. Uh, five eight W10 M as in Mary. Two, seven D as in David. Oh man. Uh oo, ass, ass, ass. Ass in, or, zero nine four three two . Okay. I, so like that. That's that's right. Yeah. Uh the
03:00
Speaker 2
All right. Thank you very much for that answer. So, I'm going to verify again the serial number to make sure that I got it correctly. So, it's 5 8 W for whisky, 1 0 M for Mary, 27 D for delta, 0 9 4 3 2. Is that correct? And the model number of this router is MX 62. Is that correct, sir?
03:00
Speaker 1
Oh yeah, MX 6200 6,200. Darren Martin last name Martin M-A-R-T-I-N. [silence] Yeah, it's You can hold on, hold on. let me just make sure, I have a record here of which is the router, Yeah, it should be D-C-Martin 37@gmail. [silence] Yes.
04:00
Speaker 2
All right, thank you so much for confirming. So, yeah, in order to create a new record here, may I have again your first and last name? mm-hmm. spell it. All right, thanks so much for that one. And what about your email address? don't worry. DC Martin 37 at Gmail. All right. No worries, as long as this email is... [silence]
04:00
Speaker 1
It's astound. [silence] Solid red, yeah, solid red. And the the primary tower is solid white where the, you know, the internet's coming in from from the street. [silence] No, it's about 40 ft away in the central part of the house. So,
05:00
Speaker 2
address is active, rest assured that it is fine to use this email address. So last thing may I have your, sorry, your internet service provider like, is it Comcast? AT&T? HECT? Spectrum? S? 10. All right. All right. Thank you so much again for all those information. So, going back to the issue. Uh what's again the light on this child node, sir? Like, is it still showing solid red or flashing red? Solid red. Eh, All right. All right, got that one. And this child node or offline child node, is it currently placed or located next to the main or parent node?
05:00
Speaker 1
It's got it's down a hallway, right? So it's an extender essentially. Yeah. Okay. Sounds good. All right. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Okay. You want me to.
06:00
Speaker 2
Mm-hmm. Yeah. Yeah, all right. Got that ones re. Yeah. Ah, since you mentioned, sir, that you have already relocated or like rebooted this offline child node multiple times already, for this one sir, we might need to reset and reconfigure the child node. However, again, rest assured that I'm going to walk you through it. So, since this is for reconfiguration for now, kindly move this child node next to the parent node. Thank you, sir. And kindly take your time as well. Yeah. And back online.
06:00
Speaker 1
to like just have it within a few feet of it. Yeah, it is on as a solid blue light right now. I just plugged it in, so it's uh a few feet from the parent.Okay.
07:00
Speaker 2
Plugin, yeah? Yeah, at two to three feet would be fine sir. Like two to three feet, yeah. And also make sure that the child node is turned on. All right. And as long that at least it is two to three feet. Sir, yeah, rest assured that that's fine for the temporary location since again, this is just for pre-configuration purposes. So, right now sir, we will just wait for the light on this child node to turn back to solid or flashing red. All right. [silence]
07:00
Speaker 1
[silence] I think [silence] I I couldn't tell you when I bought it. I think I we might have had a different we definitely had a different Linksys system before and then we upgraded, you know, we upgraded a a few years ago. Maybe they e uh sent us or sold us new towers. I don't know, but but yeah, these have been great. So, anyway, just. [silence]
08:00
Speaker 2
By the way, sir, while waiting or observing their light on this child node, may I know again how long you have been using this node? Uh-huh. I see. So, um, uh-huh. I see. Uh-huh. I see. All right. No worries, sir, and thank you so much for that. And actually, sir, this specific model still has a three-year hardware warranty. Thanks. So regarding with, uh, regarding with the, uh, [silence]
08:00
Speaker 1
zeroin our Oh Gosh. I don't know if I've got. I mean, I I guess I could look at all emails, but I mean, I don't I don't keep receipts. Uh, yeah. Yeah, I believe we uh, whenever I had this set up before or someone I was on the phone with someone for hours at one point with an older system and we were trying to and it was still under warranty and then and then eventually we I don't know maybe.
09:00
Speaker 2
validation of the warranty status of your router. I would really recommend providing a copy of the receipt, sir, because here on our end, there's no it's not showing any data here on our tools. That's the reason why that we might need to ask a copy of the receipt in. Sorry, for future reference. I understand that. And no worries, sir. However, it could be possible that these device was purchased directly from us, correct?
09:00
Speaker 1
they convinced me to buy new nodes. And so I think, I mean, I'm pretty sure I did it directly with Linksys. I didn't do it with like Best Buy or something. I mean, it was just, it came, you guys shipped it to me. So solid red right now. All right.
10:00
Speaker 2
[ silence ] All right. So, all right, sir. Thank you so much for that information. So it's the light now on the child node already flashing red or solid red. All right. So we, yeah, Kiney now reset the child node, so for resets, just press and hold the reset button and do not release it until you see the solid blue light.
10:00
Speaker 1
Okay, it's all good. Okay Solid blue. I'm releasing Okay. Yeah, it's blinking right now blue
11:00
Speaker 2
Thank you so much for that one, yes, sir. And then then we will wait again for the light on this node to turn back to solid blue for that indicates that it is already on setup mode. All right. Yeah, that's fine. Sir.
11:00
Speaker 1
Let's see here. order. confirmation. I'll look Yeah, no, I did I I found it in my old email. Yeah sure. solid blue. [silence]
12:00
Speaker 2
Alright, that's great to know, sir. And is it possible to forward that receipt or the order information to us? I will be sending you an email and you can just reply to my email with that copy of the receipt attached. Alright, thanks so much for that, [silence] This error, however, going back to the issue, what's the light now on the child node?
12:00
Speaker 1
Okay. On the parent mode? Okay. Um, so, just so you know, last time I was on the phone with you guys, when I set this up, it says, if internet connection is lost, do not hit reset button. This is what the person told me, right? I know we we need to do this and you're gonna walk me through it. But simply unplug the modem and router for 10 seconds. Call wait, or us down, make sure that the internet's back on, and once it is, if you accidentally reset Linksys you're gonna have to call.
13:00
Speaker 2
Solid blue. That's great. That means that this node is now already on setup mode. So, on the parent or main node, sir. Kindly press the reset button five times within five seconds. So, it's like, press, release, press, release, five times. Yes, sir. On the parent node. [silence]
13:00
Speaker 1
and set up all over and there was like a bunch of numbers and stuff that I like codes and things of that nature like I had like a I don't know like I had a password I think or the it was like uiae it was just a long anyway I'm going to do whatever you tell me but I just I remember them being like uh you don't I mean the power's gone out before and these towers have linked right back up so anyway um [silence] okay okay so just hit it like press it every every second on the reset button right [silence]
14:00
Speaker 2
Yeah, no, sir. And actually, we're not resetting the main node. So, the five press setup method is just another method and adding a child node to the network, okay? So, yeah, rest assured that pressing the reset button five times within five seconds won't reset the main node. Then yeah, yes, sir, press release, press release, five times within five seconds. Yes, sir. The rest method.
14:00
Speaker 1
Okay on the parent note yep got it okay here we go okay is blinking uh it's well it was blinking white now it's solid white. It's blinking blue okay okay oh okay
15:00
Speaker 2
And again, on the parent node. All right, thank you so much for it. Mm-hmm. Correct? Mm-hmm, no worse. And what about this child node? That's great, sir. That means that the child node is now trying to reconnect to the network. So, for now, we will observe the light on this child node for two to three minutes. Thank you so much. And by the way, sir, I have already sent the, sorry, sent an email to you and rest assured that you can just reply to me.
15:00
Speaker 1
All right, uh, okay, thanks. It is flashing white. Okay. And this uh email you sent me, is it.
16:00
Speaker 2
you're most welcome, sir. is the light on the child node still blinking blue, or has it changed to flashing white? all right, that's a good sign, sir. so yeah, for now, again, we will just, observe it for two, sorry, two to three minutes, and while observing, sir, you can actually like grab water for now because yeah, this process will take really two to three minutes for this child node to reconnect.
16:00
Speaker 1
It's to Lenks is technical support or to you specifically. Okay. Yeah. Yeah. Yeah.
17:00
Speaker 2
Yeah, you can just reply to my email, sir,and rest assured that we can see your reply here on our tools.
17:00
Speaker 1
All right. You should have a copy here momentarily of the receipt. [silence] Um, hang on one second, let me get back to it.
18:00
Speaker 2
All right, thank you so much for that answer. So what's now the light on this child node, sir? Has it already gone to solid white? [silence] All right, thank you so much for that answer. So what's now the light on this child node, sir? Has it already gone to solid white?
18:00
Speaker 1
Okay. Looks like it's solid white. Yeah. Yeah. Sounds good. Now, I do have another extender outside. Uh, in the, so, so this one is the first child, right? And it sits, um, in the, in the living, in the living room. And then there's another, like, uh, it's not a tower.
19:00
Speaker 2
No worries. No worries sir. That's amazing to know, sir. However, again, we will wait for another, sorry, we will wait for another minute just to make sure that this child node is already working properly. So, don't worry. After a minute, if the light on the node is still showing solid white, rest assured that you can already unplug it and then relocate it back to its designated location. Yes, sir.
19:00
Speaker 1
it's a plug it wall plug in and it's outside in our, our patio area. Um, it, and I, I can't remember. I haven't paid like close attention to it. To be honest with you, like since the outage, like I don't, I don't know, I think it's, you know, it should just link up. Right. But, um, I may spend I may spend a couple more minutes with you. If you want to look at that too, just to see if that one needs to be reset, but, um, uh, yeah, so it's still white. This this tower has turned off.
20:00
Speaker 2
Yeah, yeah, that's actually great. Yeah, that means that you can already unplug and relocate that child node. So, however, sir, I'm going to set your expectation that the recommended distance between the node is 10 to 15 ft. However, that's only direct manto distance okay. And rest assured that as long as the light on this MX 6200 is showing solid white, rest assured that the node or the device is online or working properly. [silence]
20:00
Speaker 1
okay. sounds good, I'll, uh, I mean, I, I, I, I think they had mentioned that before, but the, uh, it seemed like it worked fine, you know what I mean? Like, yeah, I just put it back in two, on where it was, and it's blinking blue right now, while it's, again, for. For sure. Okay. Um, you want me to put this in order or you want me to walk out? Oh, okay. Sorry about that. Hang on one second.
21:00
Speaker 2
After you have relocated this shadow, let's take a look of the other rich extender or mesh device, the one that you mentioned earlier. Yeah, that's fine, sir. Yeah, currently the node is still booting up. I'm sorry. Yeah, I'm sorry, sir, your voice is cutting in and out. Oh yeah, that's yeah, no worries. I can hear you,
21:00
Speaker 1
I can hear you blind. Blondie. Okay. Do you want me to stay with the extended node or do you want me to go outside to the extender? Okay. Okay. Okay. It's uh blinking red right now. Um and I'm I'm plugging it. It's a wall device. It is a model WHW01P. Um I can get you the serial number too if you need it.
22:00
Speaker 2
I I sorry. I can hear you fine now, sir. I yeah, for the yes, sir, for the extender, kindly give me the model of that extender and then so that we can validate if that node or that device is online or working. All right. And no need, sir. However, thank you so much for the model number and I assume.
22:00
Speaker 1
Okay. Okay. So just to do this kind of the same thing we did before, get it close to the parent and raise the gain.
23:00
Speaker 2
Sorry, yeah, I am afraid the hardware, warranty status of this router has already expired, since this device is already one of our end-of, devices, sorry, end-of, yeah, end-of support, sorry, end-of-life devices. However, again, rest assured that I can walk you through on how to reconnect the child node to the network. So, since this is for re-configuration again, sir, I'm afraid, you really need to move this one next to the parent node, or one to move it away from the parent. Yes, sir. Yes, sir, yeah, we need to move this one next to the parent and then press again the reset button on this device, and however, this time, we will wait for its light to turn to solid pink, purple, or red. since this node is like one of our old devices. That's the reason why it has a different light behavior. We
23:00
Speaker 1
Okay, so the one we just got done working on, I just walked past it in the hallway, it looks like it's white, so that's good. Um, you want me to plug this into the wall then, close to the parent, right? And then uh be and then I'm gonna hit a reset button at some point? Okay. Okay, great, thank you. [silence]
24:00
Speaker 2
That's great. Yes, sir. Yes, sir. However, after you're re locate this, sorry, this [CHIRPING] 01 pin next to the parent node, we will wait for its light to turn back to flashing red. And then that's the time that you press the Reset button. Don't worry, sir. Rest assured that I'm gonna, I'm gonna stay with you. And rest assured that we're going to fix this one as well. You're most welcome. [MUSIC PLAYING]
24:00
Speaker 1
It is blinking... Oh, no, it's blinking
25:00
Speaker 2
Hello, sir, what's the light now on this child node? [silence] Red.
25:00
Speaker 1
Linking red now. Yeah. On the extender, right? On the child. Yeah, yeah, yeah. OK. Just hold it until I see what now?
26:00
Speaker 2
All right. That's actually fine. So pressure, sir. Yes, sir. You may now press the reset button. Again, for reset, just simply press and hold the reset button and do not release it until you see the solid blue light. Press the solid blue light. Yeah. thank you so much. **[silence]** **[wind noise]**
26:00
Speaker 1
Yeah, it's blinking blue right right at the moment still. Yeah, of course. All right. So it looks like it's solid pink right now. [silence]
28:00
Speaker 2
So, once the light on this nodes are gone to solid pink, purple or red, you may need to press again the reset button on the main node five times within five seconds, okay?
28:00
Speaker 1
Yeah, you got it. Okay. It's blinking white now. Uh... ... ... Uh, it's solid pink still, or purple, or solid something. It's those, maybe, yeah. [silence]
29:00
Speaker 2
the reset button on the main node five times within five seconds thank you so much All right think so much for that one. And what about this child no? solid pink. Yeah, no worries. So let's wait for uh yeah let's wait for 30 seconds or a minute and hopefully the light on this node will turn to flashing redd or purple.
29:00
Speaker 1
Okay. Yeah, still solid pink.
30:00
Speaker 2
for that indicates that it is already trying to connect to the network. [silence] Hi, sir, just to confirm, the light on this trial node is still showing solid pink, correct? [silence] I see. And [silence] and that indicates that it is already trying to connect to the network. [silence] hi sir, just to confirm, the light on this trial node is still showing solid pink, correct? [silence] I see.
30:00
Speaker 1
And what about theflare-up? Solid white. You got it. Ah, I hit, you said five seconds on the parent node, right? or five times just like before. Okay, here we go. [silence]
31:00
Speaker 2
Okay what about the parent node as is it already gone to. Let's try to add this child node again using the five press, so again sir kindly press the reset button again five times within five seconds on the parent node. Yes sir, that's correct thank you.
31:00
Speaker 1
The parent is solid white now again. And the extender is just purple solid purple still. Or, you know, it's pink or I guess, you know, I keep saying purple, but it's kind of in between, right? Pink I guess mostly pink. Yeah.
32:00
Speaker 2
[silence] [silence] [silence] [silence] [silence] [silence] [silence] cool solid purple. [silence] All right. Yes sir. [silence] Solid [silence] Yeah, solid purple, pink or red for this specific device.
32:00
Speaker 1
Yes. okay, sure. mm-hmm. yep. yes.
33:00
Speaker 2
uh, hello, sir, thank you for patiently waiting. uh, yeah. Uh, for this one, sir, since this child node will is not responding when we try to add it using the 5-press pairing setup method, you might need to manually add it using the web user interface. However, sir, I'm going to set your expectation that again, this device is already one of our end of life devices. So, yeah, this device may or may not be added to the new system. However, we can still give it a try, okay?
35:00
Speaker 1
I'll tell you what, uh, I I this could this could take a while and I have to get to an appointment um and it's not I think you've helped me with 90% of my you know, the tower that you fixed was was really my main concern um is it okay if I call you we call you guys later is to set this up with with when I have time with my lap---? Okay, okay, all right. Okay, okay. [silence]
36:00
Speaker 2
yes, sir. we might need all options for us to access the web user interface. don't worry, sir. just let me know. uh-huh. yes, sir. uh-huh. uh-huh. yeah. yes, sir. rest assured that you can just give us a call regarding with this device. and I will be also sending you a step-by-step instructions via email on how to add this child node using on the web user interface. so, before we end our conversation, I will be providing you a ticket number. so so that the next technician can easily [silence]
36:00
Speaker 1
Are you able to email that to me? Sounds good. Thank you for your help. Have a good day. Thank you. Take care. Bye.
37:00
Speaker 2
pull out your record. So are you ready for the ticket number? uh yes sir, absolutely. I will also email that to you. So again, rest assured that you will receive the email within five to 10 minutes. All right, so again, sir, thank you so much for your patience and cooperation. And again, if you need further assistance, just feel free to give us a call. You are most welcome, sir. Have a great day again and thank you for calling. Bye for now. Thank you.
37:00