Speaker 1
This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hello. Hello. This is Mark from the Linksys level two tech team. All right. Yes, sir. Is this the best time to call you back? Yes, sir. Some of it.
00:00
Speaker 2
Jeff. [silence] By accidentally removing one of the 4200 nodes from the mesh things started working again. So I think I have a bad node. So what I have is if you go back and you look, you look through, I put a 6200 in with a 4200 mesh. And when I used that as the parent, couldn't get the system to work at all. Hmm, I mean it it it it was poor, it was very poor. Not until I took the 6200 and and moved it to.
00:00
Speaker 1
okay. So the MX 6200 was a parent node before? okay. [silence]
02:00
Speaker 2
The, I moved it to the, as a child node, did I get the system to work at all? What's that I'm sorry? Now, what's that? We tried it. Didn't work. Uh, and then, um, uh when, uh when I moved it to the child node, I was able to get it to work. Now the system still is just is really not doing, it's not great. It's just, it's just not good. But I will tell you what happened was, uh, uh, I, I ended up starting. the Ethernet all my nodes and even when I Ethernet the the node directly to the parent um still the the output was was absolutely awful so right by the node now I've got a gig but right by the node I was at um I was about 200 if I uh and that's Ethernet if I walked uh about 10 feet away it went from 200 to 120 if I went three three more feet away on the opposite side of a window it went to zero absolute zero and all my cameras out my outdoor cameras stopped working everything stopped working on the my security system that's been running off of that node for the last three years so um as soon as I as soon as I took that node out of the mix Babies came back on and whatnot. Then I took an a very old Node that I had, and I put it in its place, and my cameras came back. So I think I have, uh, I think I had two bad Nodes: one, I I could not, uh, um, I could not get it to work at all. And I replaced that one, and then, uh, so I have, I think I have two bad Nodes in the, in the, in the system. So I don't know what, what more we can do at, at this point because I'm, I'm not in the house anymore. I mean, the, the, um, the Wi-Fi is not great. It's not, uh, I mean, I've got six nodes in a 6,000 square foot home. And, um, the Wi-Fi is not great.
02:00
Speaker 1
Okay, So you're not with the notes at the moment.
05:00
Speaker 2
Even when I edit - Ethernet, some of these nodes, it's just not good. I am not, no, I can't get thing until until Tuesday, or Monday afternoon or Tuesday. So I don't know. We can't do any troubleshooting right now, but on on Monday afternoon or Tuesday, I'd be able to do more troubleshooting, but what we tried yesterday, I was on with a rep and they tried a number of things and it just kept on getting worse. Just everything that he did made it made it even worse. And I just ended up going back and reverting to the settings that I had before he had me change anything. So we changed channels, we turned off some, uh, You know, longer channel, not signaling, whatever, and went to a 48 gigahertz, I think, or whatever it was, instead of an auto setting, and nodes that were reliably online were not able to come back online. Once I reset my settings to what I had, I was able to get my nodes back online. But my my Wi-Fi used to be much stronger than it is now. Um, and I I don't know what's going on, but it it was running. It's no longer running well. So I I know I know that they say put the 6200 there as the parent node, but three hours with the rep and I'm pretty savvy, I'm pretty tech savvy. three hours with the rep and uh, couldn't get it to work properly at all. Um, so we put the 60 to 6200 in as the parent. And then, um, my, um, my other nodes, um, some of them couldn't connect. Um, I couldn't I didn't get my TVs, my some of my other nodes couldn't connect. Um, and uh when I changed that out and took the 6200 and made it a child node instead of the parent and left the 4000 as the parent. I was able to get the network back and running again.
05:00
Speaker 1
How many nodes are you set up? Uh, at the moment? Uh, including the ones that you say they're causing trouble? Okay. Well, I would like to know as well. And uh, actually, it would be best if you're with the nodes while and while we're not talking about this situation. [silence]
08:00
Speaker 2
six six Oh, I'm sorry. Uh, yeah, yeah, no, no, there's one that, that, that was problematic. I put that up, I put that in the, the least necessary place. I don't even know if it's running currently. I haven't looked. Um, but I have six nodes set up. But, um, I, I do not know what's happened, but I've spent hours and hours and hours on with with tech and trying everything and to to no avail. Sure, of course.
08:00
Speaker 1
So, I think you said you'll have access to the to the nodes next week, Tuesday or Monday afternoon. Could we or can we schedule another call? That'd be great. Okay. Uh
09:00
Speaker 2
Monday afternoon. Yeah, Monday afternoon or Tuesday. Absolutely. We can schedule another call. You tell me what you need. I'll have a computer with an ethernet, you know. So, I mean, I'll have everything there to do, uh, get this done. So, you know, I mean, the signal coming in is a little bit over a gig. So it's a fast connection. But, but, uh, even, even next to, uh, the first Wi-Fi parent node, um, I dropped
09:00
Speaker 1
Mm-hmm. [silence] Yeah, well, one problem with that is we don't know if the device is connecting to the closest node to it at the moment.
10:00
Speaker 2
if I'm, if I'm if I'm if I'm, but if I'm network through the through the node, I get decent speed, sometimes 900. If I go wireless, sitting right next to the node, it drops maybe to 700 when I'm, I'm literally right next to the node. If I go 15 feet to right next to the a a a child node, I go from 700, right next to the child node, I'll go to less than 200 and it's 15 feet almost line of sight. So I I don't know if there's a broadcast issue, it's but it's almost line of sight.
10:00
Speaker 1
And also. [silence]. Okay. [silence]. 90. Okay. [silence]. There is it or what I what I mean is the connection of the channel going to the parent node is just a straight connection or do they have a switch in between? [silence] I agree. Alright, well, I think it, yeah, it sounds like a plan to her.
11:00
Speaker 2
No, a straight connection. It's just one and and I I took the whole wireless thing out of the equation and I ran a cable. So, I I I mean, I I I should be pumping in pretty close to the speed of uh of the first node into the into the first into the child node with it directly etherne and and and I went from I went from 960 at the at the child node at the parent node to to 90 standing right next to the child node that's etherne to the parent node. So, something is drastically wrong. Yeah, so I I well, we'll do this on on Monday or Tuesday and then we'll try to figure this this out.
12:00
Speaker 1
How about you give me a time? Like what time would it be best for that? It's Monday. Okay. All right. All right. I'll take note of that. Okay. No. Not a problem. That's actually the start of my shift.
13:00
Speaker 2
Well, this, I mean, this time on Monday is fine. Yeah, that's fine. You know, if, but, do you, I mean, I don't know what time you go off shift. But uh, but if, if it's been like it's been, it's taken a fair amount of time, so, I just, I don't wanna catch you just before you're going off shift to be the last call because it may take longer. So, if, if it's at 11:00 on um, on none, let's just wait a second. Can't be 11:00 on Monday. Um, it would have to be either after 11:00. I have people leaving at 11:00. It would have to be Tuesday at 11:00. So, it either have to be at 12:00 on Monday or 11:00 on Tuesday. Okay.
13:00
Speaker 1
Alright. Sure. Monday. 12. Right? Okay. Alright. You're welcome. Bye for now, sir. [silence]
14:00
Speaker 2
Okay, then we'll speak on, uh, I'll speak on Monday. Okay, thank you. Monday 12. Yeah. Alrighty. Thanks so much. Alright, bye-bye now. All right.
14:00