V2 Rubric Detail — 786b1422-6a4c-11f1-a…

This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hello ma'am. Tennis ma'am. I see ma'am. Mm. Yes ma'am. And on the parent node, okay? Like on the main node. That's correct, ma'am. All right. And just let me know once done. All right. Thank you so much for that one. And can you check if the light on the parent starting to flash? That's great to know. So that means that the parent node is now trying to let the child node reconnect to the network, okay? So and

What about the child node, ma'am? What's the light behavior on the child node? Flashing red, correct? That's great to know. That means that the child node is now trying to reconnect to the network. So for now, we will just wait for the light on this child node to turn to solid blue, the same as the parent node for that indicates that it is already working properly, okay? Thank you. [silence] Ma'am. [silence] While waiting for the light on the child node to turn to solid blue, I'm just gonna set your expectation regarding the hardware warranty. [silence]

status of this node, okay? So upon checking here on our tools, the Warranty status of this node is valid until November 28th, 2027. All right. I'm sorry, the light on the node is now showing solid blue, correct? All right, that's great. However, we will wait, All right. No worries, ma'am. We will wait for another minute, just to be sure, okay? Thank you. All right. That should do it, ma'am. Rest assured that we have successfully reset and reconfigured the child node. So all you have to do is unplug the child node and then relocate it back to its designated location, okay?

All right. So, don't worry ma'am, I'm gonna. Yeah, so once the child node has been relocated, just wait for its light to turn to solid blue. And don't worry, researcher, that I'm gonna wait for you. [silence] All right. So, kindly take your time on relocating this child node. [silence] All right. That one ma'am and thank you so much for your cooperation and patience as well. All right. So that's amazing ma'am. So however again, we will wait for another minute, okay? Just to be sure that this node is already working properly. Uh, by the way, I'm sorry ma'am. Uh, for this one. Uh, by the way, uh, prior the issue, ma'am, like, uh, did you change any settings on the system or like, was there any power outage? And does your So, don't worry ma'am as long as the light on this node, like,

We're staying or will stay on solid blue. That means that it is already working properly. So, so by the way, uh does your phone have a link this app? Uh huh. And are you currently logged into the app, ma'am? All right, so let's try to optimize the system, okay? So make sure that this issue will never happen again. So on the app, like on the dash, solid red. That's fine, right? Eh, don't worry. Don't worry. It will turn to solid blue any moment now. All right. Is the light on the node already gone to solid blue, ma'am? Solid, red. All right. Got that.

Alright, that should do it, Ma'am. Again, rest assured that the node is already online or working. However, we will still optimize the system, okay? Just to make sure that this issue will never happen again. So on the app's dashboard, kindly tap on the menu icon, the one that's located on the upper top corner. Yeah, on the dashboard, tap on the menu icon and then tap on the Wi-Fi settings or Wi-Fi settings tab.

Did you already pressed the menu icon, the tree line? I see, uh for that one, MAM, uh regarding with the linksys app or when we log in into the linksys app, I would recommend using the uh, uh router password, that means that we need to uh log in into the app, locally. So uh don't worry, mam, you can also like uh uh what do you call this? like uh skip or like disregard that uh info or warning message for now since uh we, yes, mam because we usually recommend our clients to access the app using the router password, okay? So uh, on the menu icon, again, uh

On the Wi-Fi settings tab, look for the advanced settings.

Hello, ma'am. How's it going there? I feel it. All right. That's fine, ma'am.

Hello, is the app still searching for the recommended channels? All right. However, the bar is almost there, correct? Uh-huh. No worries, ma'am. Uh, so, uh, that's great to know. And while waiting for the, channel finder to find the recommended channels, I will be providing you a second number so that the, so that in the future, like if you need further assistance in the future, the, the next technician can easily pull out your record. Okay? So, do you have a pen and paper there? Uh-huh. So, what, what's the,

That's great, ma'am. And that should excellent. So first assured that we have successfully reconnected the child node to the network and we also optimize the system. Okay. So for now, uh, you may observe the connection for like 24 to 48 hours. However, your devices or the system should work properly right now, since again, we just optimizes the system. Yes, ma'am. Just press done on the links app and And by the way, ma'am, again ma'am, for your ticket number, do you have a pen and paper there that you can write this down or you can also use your Thanks. So just let me know once you are ready. All right, so your ticket number is 133.

seven three six. Yes, ma'am. That's correct. And again, if you need further assistance in the future, just feel free to give us a call, okay? Rest assured that we are happy here to assist you regarding with your Lenox devices issue. All right. And is there anything else, ma'am? You're most welcome. Again, thank you so much for calling Lenox. You have a great day. You're most welcome. Bye for now. [silence]