Speaker 2
Welcome to Lynx Systems support. To ensure quality service, your call may be monitored or recorded for training purposes. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.lynxis.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, the paid support option may be available depending on the issue.
00:00
Speaker 1
Um, um, yeah, hi. My name is Susan Johnson and I work at, um, Chuck's towing in Palm Bay, Florida. And we have the Linksys thing with the antennas. Um, I have no internet, um, it's my system is not connected to it. There is no blue light on the Linksys thing with the antennas. So, I don't know what's going on, but it's we're a towing company. So, the internet is like crucial to us.
05:00
Speaker 2
Hi, thank you for calling Linksys.My name is Ven, how may I help you today? Uh-huh. All right, there's no light on it as well, is that correct?
05:00
Speaker 1
Links desk system. No. No, there isn't. Yes, it would be my first time calling. I've only been here for three weeks. I don't know if anybody's called before that. I mean, I can give you my, I don't even know what the email address is for here. Yeah, mine is Malibu, M-A-L-I-B-U-6214@, gmail.com. That's my personal email.
06:00
Speaker 2
[ silence ] Uh, hello. [ silence ] All right. [ silence ] Before anything [ silence ] else can I also ask [ silence ] is this your first time calling? [ silence ] I see. [ silence ] since this is your first time calling, [ silence ] I'll just have [ silence ] I'll just have to gather some quick information. [ silence ] This is just for documentation purposes. [ silence ] Can I have your email address or any available email address there? [ silence ] All right, you can just provide me yours. [ silence ] This is just for documentation, [ silence ] nothing else. [ silence ] Thank you so much Malibu six
06:00
Speaker 1
Yes, but the number that's my cell phone, but the number for the office is 321-327-8697. Okay, Serial number is 32L as in Larry, 10J, 0B, as in boy, 8A.
07:00
Speaker 2
214@gmail.com. And the phone number that you're calling, just to clarify. It's 321-914-9375. Thank you so much. All right. Can you provide me the serial number of the router? The router pack that we don't have yet is uh uh um-hum.
07:00
Speaker 1
0 1 2 6 1. That's correct. Uh, okay, where, where is the model number located? [silence as the model number MR 9 6 1 0 is shown on the screen]
08:00
Speaker 2
Three two L like Larry One zero J like Jacob, zero B like boy A, like apple. Zero one two six one. And what's the model number? It should still be at the bottom of the router. Thank you so much. Lastly, do you
08:00
Speaker 1
Yeah we have spectrum. Well, that's my question, okay, because I'm looking at the Linksys box. I have the blue cord coming into it. I have the black cord for the internet coming into it. There's a little power cord, which. There's a little plug that's got the, uh, it. It plugs into the 12 volt. And then that goes to.
09:00
Speaker 2
internet service provider. Mm hmm. So, can you double check if the router right now is plug to the power? Since you mentioned there's no light showing up. Mm hmm. Mm hmm. Hmm. [silence] Mm hmm.
09:00
Speaker 1
So many damn cords here. Um, that goes to the big, I guess it's the, the main, but there's also, hold on, hold on, sorry. Hold on, I've dropped my phone. Are you there? Okay, that goes into, um, a Warrex. Thing, which is 4K, Ultra HD, and VR. What my question is, is there is another plug, it's got the long square plug. that goes into our power strip, and then that has a cord. That has cord that has and the has another one of those little round plug things that goes into something. I can't even see where that would go into. There's nowhere else on the Lin-X-X thing, but yet when I looked up the model number on this adapter that there there this thing, it said it's for a Lin-X-X system. Is which cord still attached to it?
10:00
Speaker 2
I, I see. Is the cord still attached to the Lynx is just to make sure? It's power adapter.
11:00
Speaker 1
[DOWNWEIGHT] That's what I just got done telling you. Where on? What you. Yes. And yes, and that is plugged in. That I follow that and that goes to our main thing that everything else is plugged into. There's no lights at all, that's what I said. [silence]
12:00
Speaker 2
For the Linksys router, for the MR 9610, at the back of it, there is a power switch on and off. And next to it is where the power plug should be plugged into. It's a circular looking power plug. Is it, mm-hmm. All right, mm-hmm. And, at the front of your router, where it also says Linksys, is there a blue light or no lights at all, right now? All right, it's gray, no lights, no blinking, all right.
12:00
Speaker 1
No, it's not gray, it's black. [silence] Okay, hold on for a minute. How did I have internet this morning? Okay, how did I have internet this morning? I was able to go on to our network. So don't just automatically assume that it's no good and it's out of warranty and blah, blah, blah. Something else is going on with this because I had internet this morning.
13:00
Speaker 2
[Talking at the same time] If you don't get the devices turned on. [silence] So, if it's the case, there's a high possibility that your router is no longer working, or in this case, a defective unit. To at least try and confirm this one, if it's really the case, you can try unplugging the power cord and try plugging it on a different strip or a power outlet to see if it would still turn on. if it still would not turn on anymore, unfortunately, the router is a defective unit and based on its serial number, it's no longer eligible for replacement as well.
13:00
Speaker 1
there in an adapter, okay? Follow me on this. There is a black square that has a plug on the end of it, a regular plug that is plugged into the power strip that we use. Okay? When I looked up the model number on that, because I got an end to it. It's got another one of those little circle things that you plug it into something. When I looked up the model number on said four inch long black plug that's in the power strip, it says that it is a lynx sys. plug. What would that go to? Why would we have another plug? Yeah, hang on.
15:00
Speaker 2
What's the specific model of that plug? Is there any kind of model for it?
15:00
Speaker 1
Give me a minute. [silence] All right. It is it's a k tech model number k as in kitten s as in Sam a as in apple s as in Sam 0501 two zero zero four zero zero H as in Harry u as in under. So when I looked that up, it said, that is also a link s sys plug. What would that go to?
16:00
Speaker 2
Uh, is the mask by the graph? Sorry. This unit is just a regular power plug. It powers the.
16:00
Speaker 1
Okay, what I'm trying to tell you is that is not plugged into anything. Does that get plugged into something? It is connected, it is connected to a power strip. It's the other end of it that I don't know what it goes to. No, it's a circle with one hole in the middle. It's like any other, like, circle that you'd plug into a hole in the back of something.
17:00
Speaker 2
all right if it's connected to your links that's router it should be connected to an available power plug as well in order to power the links is router this is just an adapter that all right so the other end just to confirm has like a two holes in it is that correct does it look like a two holes and you're referring to its longer
17:00
Speaker 1
Next. Okay. Okay, so that was my question. So that is not affecting anything, correct? Okay. Okay. You're saying it's to act like a power supply for the unit to turn on. What I'm trying to ask you is, is that also supposed to plug into something on the router to make this work?
18:00
Speaker 2
smaller cable. Is that correct? So, since the other part, ma'am, this unit, which as you mentioned is a KSAS 05-0100400HU is not provided by Linksys. This is just a power supply charger or a power adapter designed to be compatible with a Linksys router. We do not cater such adapters on our end. Yes. The purpose of this one is just to act like a power supply for the unit to turn on. Yes.
18:00
Speaker 1
Where? No, I know that. I know that. I'm talking about two different things. I see the little plug that is next to the power strip that goes into the system that then travels along and then goes into a big box with other stuff plugged into it. What I'm trying to ask you is I also have another plug that is a big square, about four inches long, that is plugged into the power strip. That when you look up that K tech number, it said it's Linksys.
19:00
Speaker 2
Yes. If it's not connected to your Linksys, it's next to the power switch, if you see the end of this power supply. Right now, [silence] you can't tell what I'm saying. [silence] [silence] you can't tell what I'm saying. [silence] [silence] [silence] [silence]
19:00
Speaker 1
Plugged into the back of the Linksys thing. I should have a blue cord. I should have a black cord for my internet. and then there should be what? That little one that's got the pin or that goes into it next to the power switch, correct? Should there only be three? Okay.
20:00
Speaker 2
yes. just the power where it's near the power switch, one ethernet cable for the internet for the router to turn on and the rest of the available ports is for computers or laptops that needs to be wired to the router. that's what it's designed for. [ silence] Once again, in terms of the current model that you have just inquired for the case, this is just a power adapter or a supply charger. the longer cable which has one jack at the end which is as you mentioned
20:00
Speaker 1
Okay, you're making that you're making absolutely, you're making absolutely, you're making absolutely no sense to me. And believe me, I have spoken with Spectrum, and they're wonderful. You're, you're making no sense to me. I get that. So why can't you you know, you won't let, you will not let me talk. Please let me speak. Okay? Yes, I'm a little frustrated because I'm in an office and I cannot access any of the [silence]
21:00
Speaker 2
connected to the links is is what powers it the other end is like a two hole on that big box which should be connected to the power strip if they're connected already that means the adapter is working or at least should be designed to work as it should be for other plugs that's connected to it we cannot cater that one [silence] Ma'am to clarify just to clarify this is not our product only the MR9610 is our product this KSAS that you mentioned is just a supply charger we do not troubleshoot it or anything
21:00
Speaker 1
Okay. You're more worried about the warranty than you are about, maybe what else I could try to get the light to come on. Is there someone else I could speak with? Because I, okay, excuse me for a minute, excuse me, excuse me, I'm talking. Excuse me. I would like to speak with someone else, please. Because all I have, I need on a computer. And all I have done with you for the past 10 minutes is talking circles. Now, why is it that you can't tell me from where you are? But I had a blue light earlier today. I need to know why I don't have a blue light now. That's called troubleshooting.
22:00
Speaker 2
The only answer for that one is the router is not getting any power. Your router, which is the mr9610 right now, is no longer in warranty, which is no longer available for free troubleshooting on our end. No, ma'am, once again, ma'am, the router,
22:00
Speaker 1
All you have done is talk over me. Please put me through to someone. Please put me through to someone else. No kidding. So, I'm wondering if it's just something that isn't plugged in, which is generally what tech support can help you with when you call. So, you're telling me that the only person I can talk to is you. When you have been absolutely no help and you have done nothing but talk over me. And get me more upset. Is that right? That's the I'm asking you a question.
23:00
Speaker 2
Alright. I'll put the call on hold. Once again, man, I do apologize, but if the router does not get any light. I do set expectations, but we cannot transfer calls on our end. Once again, if there is no light on the router, it indicates there's no power to it. If the router cannot get any other power supply, you can try changing.
23:00
Speaker 1
I am asking you a question. I just asked you a question. Please answer my question. And please tell me what question I just asked you. [silence] Where am I supposed to get a different power supply?
24:00
Speaker 2
You mentioned as of the current moment, that if I am the only person that you can speak to, as of the current call as well, yes, I am the available technician trying to assist you with, and we do apologize if the service is not adequate enough. But in terms of the current problem, if the light has no blinking, flashing, or any kind of other colors, but a dead light, it either indicates the unit is not getting any power, or it might not be turning on anymore. So, to at least try and isolate it, try changing to cables to see if it will turn on with a different power cable or a power supply.
24:00
Speaker 1
One of the little, One of the little tiny things that plugs into the back of it, you want me to find another one of those? We don't have another one of those, why would we? Okay. That is what I have been trying to ask you from the beginning. I am assuming that what is not plugged in is what is causing the problem. But you are not listening to me. You know what? I'm gonna hang up and call back. what is your name? cause I've about had it with you. what is your name? excuse me? Then, as in the, where, where am I speaking with please? oh, well that explains it. okay, then, I'm going to try and roll the dice and try and talk to someone from the United States. all right, well then, you have been absolutely no help. you have done nothing but upset me more. So I'm going to try and see if I can get someone else because you've been awful. yeah, don't, don't thank me then because I don't, I don't even want to talk to you.
25:00
Speaker 2
once again it's then once again it's then if you're currently speaking in terms of the country we're from the Philippines all right so once again thank you so much for calling Linksys as well take care and have a great day all right take care and have a great day bye bye for now
26:00