V2 Rubric Detail — 79bbe922-715f-11f1-9…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device's serial number ready. For assistance, press 1 now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support option may be available depending on the issue. Thank you for calling Linksys. My name is Josh. How may I assist you today? Uh-huh. [silence]

like setup I see just to confirm I have the serial number of that new router or a new node [silence] Thank you so much for that when I'll answer so let me again verify the serial number okay so 5 sorry 50 D 4 Delta 1

0, 0 mike, 2 9, see the Charlie, 2 0 0 9 2. That correct, sir? Thank you. Thank you so much for confirming. And did you just purchase this device? And I assume you still have the copy of the receipt for this one, correct? And you still have the copy of the receipt? I see. All right. However, usually Amazon will send a copy of, like you can implicitly to the email. However, for this one, sir, rest assured that I can just walk you through on how to add this one to the network. So, may I know again the light on this child node? [silence]

mm-hmm i understand i understand sir uh don't worry for sure that i can still walk you through on how to add this node to the system so uh-huh so can you check

[silence] off. Mhm. Hmm. Mhm. I understand. All right. Since this is for configuration for now, kindly move that node next to the parent or main node. Just take your time, sir.

All right. Thank you so much for that one. And I assume the light. Yeah, for now, the node is still booting up. So let's wait for its light to turn back to solid red for one to two minutes. And can you also check if the light on the parent is still showing solid blue? That's great. All right. So that means that the main node is working property. So yeah for now. So just let me know, sir. One.

Alright, you may now reset that node. So for reset, just press and hold the reset button and do not release it until you see the so the solid blue light. No worries.

That's great. You may now release the reset button. So for now, let's wait for yeah, that's fine. So let's wait for its light to turn to solid purple or pink, for that indicates that the device is, the device is already on setup mode. Okay. So while observing the light on that node, sir, just to confirm, am I speaking with Mr. Roger Cruz?

Prob 3. Thank you so much for confirming. So, just to let me know again. Once the light on that node turns to solid purple or pink. I see. Aha. That's fine, sir. So, yeah, if the light blinking blue. All right. Let's wait for another 30 seconds or a minute. And showing solid pink. Is that right? All right. So, let's add this child node using the five press set up method.

on the main on the main or parent mode simply press the reset button five times within five seconds so it's like press yes sir five times within five seconds so it's like press release press release press release five times press that's correct and no sir rest assured that pressing the reset button on the main node five times within five seconds will not reset the system no worries.

Yes sir, I'm still here. Yeah, I'm still here. Got that one. That's great to know. That means that the child node is now trying to connect to the network. So for now, let's observe again the light on this new node for two to three minutes. So, uh, for this one, sir, like, you mentioned that you just recently purchased a device. Uh, for future reference and in order for us to validate the hardware warranty status of this new node, uh, I would recommend sending a copy of the receipt or the order details, uh, to ours or to our email. And don't worry, sir, uh, it Uh, I know that, uh, you still need to search for the invoice receipt. However, once you got that, you may just give us a call and rest assured that we can like, uh, validate or at the hardware warranty status of this device, okay? And uh huh. Thank you so much for your understanding and yeah, I will also be sending you an email and again, sir, once you found the receipt, you may just simply reply to my email and with a copy of the receipt attached on it.

I understand. [silence]

Sorry, not reconfigure, but connect this new node to the network. However, I just want to make sure that this node is already working or online, so let's wait for another minute, okay? Thank you so much, sir. And, yeah, after a minute, if the light on that new node is still showing solid blue, that's the time that you can already unplug that one, and then relocate it back to its designated location. that should do it, sir. So, again, there's no need to press. That's brilliant. So yeah, you may now unplug and relocate that one. And again, there's no need to press that reset button, okay? You may simply unplug and relocate. Thank you. Yes, sir. It's good to go. Yes, sir. And is

I understand, sir, you're most welcome. And yeah, in future reference or future purposes just give us a call if you need further assistance, okay? I rest assured that we are always happy to assist you. You're most welcome Sir. Thank you again for calling Lexus. Have a great day.