Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support may be available depending on the issue. [ silence ] [ silence ] [ silence ]
00:00
Speaker 1
If we're calling late set waiting this<start_of_audio> To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with plus software issues. Register your product by visiting register.linksiscart.com. Please have your device's serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. Please have your device's serial number and contact information, ready. If unavailable, kindly call back later. For out-of-warranty product, Um, uh, hello, hello, Carla. One moment, let me add this up.
08:00
Speaker 2
Thank you for calling, Lindes. This is Karina. How can I help you? We apologize for that, sir. I'm just kind of busy right now. Don't you wanna help me?
41:00
Speaker 1
Well, the packaging is labeled instead for the RE7350. So I'm thinking I received, [silence] well, the RE7355 instead of [silence] just the the E7350. And the RE7355 is [silence] yeah, it's [silence] it's different. It [silence] Um [silence] yes. [silence] Okay. [silence] Sure, it's 210-213-4825. Yes, they' Andrew and Nami. The last name is spelled N like Nancy, A like Apple, M like Mary, E like Edward.
43:00
Speaker 2
Uh, okay. Okay. um before we um continue, um can I, uh, create a record for this so that I can properly document this? Um, can I have your phone number? 246-9 Um, again, 210-213-4825 And how about your first name and last name?
43:00
Speaker 1
Yes, so far, yes. Correct, and the dot is a period, not the word dot. Okay. [silence] Oh, okay. This is really quite. Okay. [silence]
44:00
Speaker 2
OKAY, how about your email address?
44:00
Speaker 1
yes correct uh from woot.com a property of Amazon.com, uh, I had that it, but no, let me, I don't have it, uh, in front of me at the moment. Let me check again. One moment. uh, let's thank you for the order. Here we go. So, the order date is uh, April 16, 2026. uh, sorry, I agree. saying I could Yes. Yes. Yes. Correct. Correct. Yes. Yeah. sort of, they uh, well yeah, and they did acknowledge the problem, but uh, they don't have any more E7350s. Correct. I do. I do want the product though. I want.
45:00
Speaker 2
So you, again, so you ordered the E7350, right? Four of, uh, four of them, but the device that you received is four units of RE7350, correct? Um, so did you contacted Watts about this? Okay. So, um, they could no longer replace it, sir. Um, may I did you like ask possibly for a refund since this is an incorrect, um, device that they sent to you?
46:00
Speaker 1
I wanted the E7350. uh not that I asked. Okay. Sure. [silence]
47:00
Speaker 2
Uh, but uh, since they sent you an incorrect device, did you ask for any, like, refund since they cannot send you the correct device? Okay. So can I place you on hold for just two to three minutes or three four minutes? Let me just verify this. Okay, just stay on the line. I'll be back. [silence] Hello sir. Thank you for patiently waiting. I'm so sorry for that hold. Um, do you still have the devices right now with you, sir, the RE7-350? Okay. All right. Okay. Because, um, here's the thing, um, sir, um, the E7-350 right now, the rather, um, actually, um, it's 13.3 W that's allowed as voltage. Um, [silence]
47:00
Speaker 1
[silence] um, hmm. Well, um, let me see. Well, how... Let's put Linksys e7350 let's see although I bought it it was a little bit on sale on the Amazon price. It's a little bit more expensive right now. Um interestingly it's a shipment sold by so on Amazon. Um okay. So let me see if there's other sellers. Well, are there um other devices that perhaps uh a comparable device um that Linksys has? You said you don't have this one in in particular but uh maybe there's some [silence]
53:00
Speaker 1
uh sort of um I'm also looking for one in particular that can um maybe that can be set up in uh different configurations like um uh I think uh like to be able to connect to uh you know like in a client mode let's say to connect to a an access point uh from the device itself and share it to the client devices connected to its switch
55:00
Speaker 2
the only um the available um um with this one sir since uh we're not directly selling it uh the only thing is only on the available on whatever available on the um market right now um this is how you can uh can check it on um um so like you just want a standalone router sir
55:00
Speaker 1
Uh, well, no, I'm talking about its integrated switch. So, like, this device, it integrates a switch, an access, a wireless access point, uh, and a, well, and the router functionality, uh, all managed by common firmware. So, um, oh, well, what I wanted to do is to be able to, let's say, on the wireless part, uh, yes to use it at access point, but also to connect it as a, like, as in the client functionality. So it, to connect to another access point. And from there, uh, let's say if you're familiar with, uh, uh, like a wireless, uh, well, an external wireless network, or uh that can provide various services like internet services or other services, and then, uh, huh. An access point. Okay.
56:00
Speaker 2
Like, you're going to set up, like, that as a plain router, and then you're going to connect a switch with it so that you can extend more devices. Yes. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hm. [silence]
56:00
Speaker 1
and then have those, have that routed onto the, well, the various clients to that are connected to this device or or switch onto this device. Uh, so I wanted to set those up in various places. Uh... Yeah, so something like that. And I know many of the Linksys ones even, I think I saw on somewhere. Uh... There are some that Linksys has that I think directly are loaded with a third party firmware or uh... Um... But uh, well, if Linksys has it on its own and uh... also the USB ports, it has maybe I thinking to connect a some printers too that would be useful, too.
57:00
Speaker 2
Because our routers can be set up as a router at the same time as a wireless access point.
57:00
Speaker 1
okay okay yeah so this one I can it looks like uh they have it uh being sold um uh Amazon changed the logo but they're uh let me see they have it um see if they have so I can find it as uh uh what they put as renewed so uh So I think where the uh where the manufacturer which I think it would be in this case linksys or uh um I don't who's is linksys owned by Belkin again I think Belkin [silence] Transfer
58:00
Speaker 2
...like a wireless router, okay? It can accommodate multiple devices connected wirelessly. [silence] But you cannot find this router on Amazon there. [silence] no, sir. sir. yes, sir. sir. sir.
58:00
Speaker 1
Foxconn will reallocate the full Belkin.
60:00
Speaker 2
Hello sir. Okay actually we are on part 14 NET now, sir.
61:00
Speaker 1
Okay, well the manufacturer sort of renewed product or the manufacturer sort of renews or refurbishes a product and then makes it available to, I'm guessing vendors for sale. But not really. No, I haven't tried. Okay. Um, so linksys. Uh, can it assist with this at all? Can linksys assist with this to, uh, uh, well get the E7350, uh, to get your, um, your proposals to return the ones I have and then get a replacement, or buy, on the on the, buy on the market, open market.
62:00
Speaker 2
All right. Yes, yes. Give me also try to check. Locally to check local store, sir. I'm sorry, sir. Oh, okay. We have one of our assignments here. Yes, yes, sir. You can check it on like on Amazon or try to check again on what if there may be other sellers have another stocks on it. But again, since they gave you a different model, sir, I think you're entitled for a possible, if they cannot return it, they cannot replace it with a correct model, then they cannot fully, like provide you with a refund since it's a different uh-huh uh-huh cause they should, if they don't no longer have that device, they will not send you an incorrect product. So, we would recommend sir to like contact them again. Okay.
62:00
Speaker 1
us and thank you. Oh, also another quick question. So, is it faster or if one calls perhaps like the well, maybe the Lynx is Hong Kong rather than the US telephone number? No, but I could call pretty much anywhere in the world. So, and I was seeing the Lynx website shows many of the the other country telephone numbers have support in English.
64:00
Speaker 2
Okay, you're welcome, sir. And to know more about our products, you can always visit our website at support.linkedss.com. Sorry. So thank you for calling. I'm calling. Links is going on. Are you calling from Hong Kong, sir? Okay. But that could probably. Well, there is a charge, sir. Since you are calling from US then you, if possible, if you'd I
64:00
Speaker 1
Yes, I'm gonna, I'm talking about the calling fees, correct? Okay, yes, on my line, depending on which ones, but I have some that I could dial that have, uh, well that include many countries already, including many of the big ones, like China, Japan, uh, probably India, yeah. Okay. yes, okay, and Twitter and YouTube. okay, okay, I'll just leave it there. Thank you.
65:00