Speaker 1
It's fully numbered. Hi. Yes, my name is Steve DeBaker. I, um, I have a Linksys, um, system and we got a new router and I can't seem to get the, the new router to upload on the system. Um, I have a, um, uh, I have a, a new router. Correct. Yep. So the Linksys device or the new router? Yeah, okay. So that name is a, it's the Velop setup, D35. Serial number is 38. U as in University one. Zero. M. Three. Three. B as in boy. Two. Two five. Six. Zero.
00:00
Speaker 2
I see, and you want to connect your Linksys device to the router, correct. Could you provide, sorry, the model number and the serial number of the device you want to connect? The Linksys device, sir. All right, what about the serial number? Got it. And may I know, who is your internet service provider?
01:00
Speaker 1
Let's see. uh, uh spectrum is our new provider now for the internet? Yes. Yes. It's now spectrum. So I've tried to, I've tried unplugging the main one and then plugging it back in and I get to all the steps where it says, you know, to load it. I got a solid blue light on it right now. And, um, then I go to plug the other, other routers in and they just blink. Um, they blink red and then they turn to blue and then they blink back to red again. So it's like they're not recognizing. But on the app, uh, it says it couldn't find the
02:00
Speaker 2
So you switched your internet service provider. And what troubleshooting have you done so far with the router? Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm.
02:00
Speaker 1
and then it says wait a minute, you know, it's gonna take a minute to load up and then it doesn't. It says it can't find the router. on the Linksys app. Correct. Yes, it does. I didn't reset it. No.
03:00
Speaker 2
okay, and your main node or the link, this node is connected directly to your spectrum modem and have a blue light status or a blue light indicator. You did not reset that once, sir. Okay, because the best setup for these devices, you have a new Internet service provider and a new modem coming from that Internet service provider should be, uh, you should reset all your link systems notes and then set it up again, so that it will clear the old network.
03:00
Speaker 1
Okay, so... okay. So then release it, or no it's auto release. Okay. So it's back on solid red right now and now it just turned to blue.
04:00
Speaker 2
Okay, so let's first go on the main node. We will reset that one and then set it up. So kindly press and hold sir the reset button of your node or the main node until the light went off. And release once the blue light is showing. Yes, did the light went off? All right, release the reset button, please.
04:00
Speaker 1
Hello? Uh, dude. Uh, it's fading in and out right now. Okay. So, I have the main node in my, I'm right next to the internet router and then I have two nodes that are connected via cat 6 wire out into the building. So it's it doesn't even have to go through, you know, trying to do it wireless. I got them interconnected.
05:00
Speaker 2
sorry it's still starting up so let's wait here for about two to three minutes how many notes do you have against her all right I don't know
05:00
Speaker 1
with a wire. now the lights turning pink solid pa- pink, yeah. Five times? [silence] okay, I did that. now it's looks like it's white, and and it's blinking.
06:00
Speaker 2
All right a pink solid pink all right so since it's now solid pink sir the next step you need to do is kindly press the reset button but this time press it five times like press release for five times not too fast and not too slow like press release press release. Yes. [silence] All right.
06:00
Speaker 1
No it's the. Okay. Okay. So should I have it disconnected to it going out to the motherboard, should that be disconnected right now? Oh, I have the other plug that goes out to the building is connecting the nodes outside. Should that be disconnected or still connected? Okay.
07:00
Speaker 2
All right. So, it means that it's now communicating to the modem. So, let's wait again for about two to three minutes there. And the light status of this node, if it's successfully connected, it will turn to solid blue. what is it again, sorry? I do apologize. You're cutting in and out. It should be disconnected and we will add it later on.
07:00
Speaker 1
So it looks like it's turned blue and it seems to be holding okay. [silence]
08:00
Speaker 2
All right, so let's give it a minute or two just to confirm it will stay solid. Silicon All right, so just to confirm, Star, is it still solid blue? [silence] All right, so kindly connect your phone, sir, to the default WiFi name of this main node or the parent node. Um, you can find the WiFi name and password there under the router. It's printed on the label.
08:00
Speaker 1
All right. Okay. Yeah, I've got um develop setup d35 is on there. So, okay, it says, it's not asking for a password, it says I'm connected to it. It looks like it, yeah.
10:00
Speaker 2
All right, go go to the Wi-Fi settings in your phone and then check available networks. All right, can you kindly connect to that networks? Uh and input the password. All right, so you you are now connected.
10:00
Speaker 1
Okay. Let's turn it off. And... Okay. Yep. So I can open up Google. So it is working through Velo. Yes. Okay. So... Close the app. So... Um... Alright, so close the
11:00
Speaker 2
can you turn off your mobile data or your cellular data in your phone? All right, and then open any application sir or any website and see if the internet is working. All right. Got it. So, kindly force close the app sir and then open it again.
11:00
Speaker 1
Alright. Let's see. Going through a bunch of steps trying to close it here because I had gone, okay, log out. There we go. Okay. So I logged out. Now it automatically brings me to terms and conditions. [silence]
12:00
Speaker 2
[silence] yes, force close it and then open it again. All right, agree.
12:00
Speaker 1
So now it says connect your router or modem to the internet, which it is. It's connected it says. Yep. Plug in additional modes near the router. Uh, have to go out into the building to do that. Um, so. Okay. All right. Uh, now it says make sure everything finishes setting up node. Light is solid. So, hit that. Now it says this could take up to a minute checking for internet. So, looks like looks like it's loading. Okay.
13:00
Speaker 2
Yes, done. I'm connected. Next. Later on, sir, you can just click next. Yes. uh-huh.
13:00
Speaker 1
same Wi-Fi settings as Schuylkill Trails node 1? Or do I want? I didn't put should I hit should I hit yes to that question then? Okay. Um let's see it says no create new Wi-Fi settings. Okay. So the new Wi-Fi name? Um. Okay. So that would be Schuylkill Trails Node 1. Uh let's see just want to make sure I got that right.
14:00
Speaker 2
Yes, you can use the old my fine name, uh, just select set up a new network. Am I seeing? Uh no sir, what are the other options? Yes great, and you Wi-Fi settings. Um you can use the same Wi-Fi name and password sir.
14:00
Speaker 1
Trout Springs node, 1, okay. And then fish creeks. [silence] [silence] okay. So I loaded all that. Uh our privacy pledge, uh hit continue right? Okay. Now it comes to login. So email address. So I'm gonna type in Trout Springs node, one, right? Oh, I'm sorry yeah. Okay.
15:00
Speaker 2
Uh-huh. Yes, continue. Uh-huh. Yes. Um, email address, you need to input your email address. [silence]
15:00
Speaker 1
Okay. So that's the email address. And then, um, so, all right. So this email address, I have to go back and find my password now for the email address. So. Um, I got to skip okay, just skip for now. Yeah. Still skip for now, okay.
16:00
Speaker 2
You can just keep that one sir, is there an option for you to skip it? Yes. Yes, for now. [silence]
16:00
Speaker 1
Alright, it says, create your router password. Okay. Um, so I'm wondering if I should just use the password that's on my router. Does that make sense or should it be different? Alright. Uh, sign in. Yeah, it doesn't. Okay. [silence]
17:00
Speaker 2
All right, so yes, you need to create your router password or admin password. So if you want to access the app, you can just type in that password. Yes, you can use that one, sir, if you want. But it should consist of one upper case, one lower case, a special character and a number and it should not be repeated.
17:00
Speaker 1
All right, hold on. Doesn't do that. So I'm gonna go back and look at what the old one was. Let's see. Well, it's 1952. Okay, let's see. Okay, so I created that. Now it says next is Now it says: "Configuring your Wi-Fi network. This could take up to a minute." So it's loading. [silence]
18:00
Speaker 2
All right. Is it still loading and can you check
20:00
Speaker 1
It says step two. Uh, it says next now. Okay. So it looks like you're connected, please follow the steps above. Um, and then connect and then hit next again. Oh, it says, looks like you're not connected to the new Wi-Fi. Please follow the steps above. Yeah. Yeah. Um, it's under Troutsnings Node one. And then I type that shows the Wi-Fi name, it shows the password. Um.
21:00
Speaker 2
sector if if you are connected to the old network that you created to the let's see next Um [silence] yes, sir. You should be connected to the one that you created. Um, what's that again? Your Wi-Fi [silence] name you created? [silence] Try to forget that network, sir. And then turn on.
21:00
Speaker 1
Okay. Maybe I didn't type in all the right numbers. Maybe that's what it is. How am I on Wi-Fi is on Spectrum right now, not on not on Trout Spring node one. Does that make a difference? Gotcha. Okay. Yep. So it's connected now. Okay. So it's looks like it's connected to Trout Spring node one. Yep. And so Wi-Fi name Truss Springs node one.
22:00
Speaker 2
- on and off your Wi. Fi again and then connect to the network again. On the Wi-Fi settings in your phone. Yes, it should be connected to the troop. Springster. Since that is the Linksys. Fi. All right. Mhm. Go back to the app, to the Linksys app.
22:00
Speaker 1
I don't think I typed in all the numbers. So I can hit next, though, and see what it does. Okay, looking for child nodes. This could take up to a minute. Okay, now it says your network router next. Or add more nodes. So do I hit next or add more nodes? Are you there yet? Are you there? [silence] Hello? [silence] Can you hear me? Hello? Hello? [silence] Hello? [silence] [silence] Hello? Can you hear me now? Hello? Hello? [silence] [silence] Hello? Yeah, I can hear you now. I lost you for a minute there. [silence] Uh so I had to step outside. So, um now it says your network, and then it shows router, and it says next or add more nodes. Okay. [silence] [silence] All right. [silence] [silence] [silence] Got it.
23:00
Speaker 2
Hello, sir. Can you hear me? Mm-hmm. Um, next. [silence]
24:00
Speaker 1
So send diagnostic data to Linksys privacy pledge, hit Next again. Okay. It says, Trout Springs node one is ready. Connect your devices to your new Wi-Fi. Go to dashboard. Okay. It says it's getting router settings. Okay. Now it's showing Trout Springs node one, internet online, eight devices, one node, internet speed, test speed, device network, links, so on and so forth.
25:00
Speaker 2
NEXT. Yes, go to the dashboard. All right. So you are now, um, you use the old wi-fi name and password and you are now connected and you are already on the dashboard of the Linxys app.
25:00
Speaker 1
OK. So, we're gonna do this wirelessly? OK. Oh. Alright. I'm gonna have to put you down for a second here 'cause I've gotta go out into the building and remote grab it and bring it in the House and plug it in and do all that good stuff. So, I'm gonna have to, I'm gonna have to go out and do that. So, I will be back. Alright.
26:00
Speaker 2
So this time, sir, we will add the shr receiving node. Can you grab that one and move it closer to the main node, like, about 3 to 6 ft away? And once we're done adding it, then you may relocate it back to the area you want to locate it. Uh uh, yes, we will connect it wirelessly, then after that, you can connect it towards. Uh huh. All right. All right, sir. So, yes. Yes, don't worry. I will stay on the line.
26:00
Speaker 1
Okay, I'm back. You there? Good. All right. So what do I need to do with the second node now? Okay. All right, let's see. Okay, so I got it plugged in. it's just showing ... Okay. Yeah, so I just have a kind of a blinking blue light right now. Okay.
30:00
Speaker 2
Yes sir I'm still here [silence] Plug it in closer to the uh parent router like three to six feet away [silence] And let's wait sir for about two to three minutes until it's done uh booting up or starting up [silence] Okay it means it's still starting up sir [silence] So while waiting sir can you provide also your uh first and last name and also your
30:00
Speaker 1
Yeah, certainly. Um, so, Stephen D. Baker, capital D, E, capital B, A, K, E, R. Email address is Stephen, Joseph, T. Baker at gmail.com. Correct. Yes. Okay. Yeah, I got a blinking red light now, so. Okay.
31:00
Speaker 2
<start_of_audio> <start_of_audio> Got it. And how about your email? Stephen Joseph de Baker@ gmail.com. All right. Got it. Thank you so much for letting me create a bit trouble for right. M. Paul's let's just give it a minute, a minute or two.
31:00
Speaker 1
Just turn blue now. and then now it turned back to light blue blinking. but still doing a slow blue blink and let's see still blinking. back on red blinking. Okay. It looks like it's a solid light blue. Now it's blinking again, light blue.
32:00
Speaker 2
all right, so let's give it a minute with you. Mm-hm
33:00
Speaker 1
[silence] [silence] [silence] [silence] [silence] Now it's back to the red blinking.
34:00
Speaker 2
[silence] All right. So this time first, since the light status of this child node are still blinking back to blinking blue, to solid blue and then blinking red, it's still booting. We will reset this child node. And did you plug in both the child nodes, sir, closer to the main nodes? All right. So just one. All right. So we will reset this once her and then connect it to the network. And once it's connected, then you you may relocate this. All right. So kindly press the reset button of this child nodes until the light turns off and release once the blue light is showing. [silence]
34:00
Speaker 1
Now it looks like it's off. Yeah, now it's off. Okay. Yeah. Okay. Okay. So it's blinking blue right now.
36:00
Speaker 2
Make sure that the light went off. All right. Release or let go of the reset button. And let's wait for two to three minutes until the light status change to solid pink or a magenta.
36:00
Speaker 1
Still blinking blue. Uh, okay. Now it's magenta. Yes. Okay. All right. So I'm back at the main modem or main linksys. I'm going to do this five times. [silence]
37:00
Speaker 2
All right, so it's still starting up or rebooting. All right, so now it's solid magenta. So, the next step here is press the reset button of the main note or the one that is connected to your modem. You need to press it five times, just like you did earlier. Press, release, for five times, not too fast, and not too slow. Yes.
37:00
Speaker 1
and did five times now it says now it's got a white light blinking so all right a solid blue on the main one again on the second one blinking red okay okay okay
38:00
Speaker 2
all right. and how about the child node status all right. so it it means that it is now communicating to the parent node or the main node. so let's give it about three to five minutes sir until uh it's done communicating to the parent node and the
38:00
Speaker 1
Okay, still blinking red. [silence]
39:00
Speaker 2
Light status of the second node or the child node should change to solid green.
39:00
Speaker 1
And now it turned to light blue. seems to be Okay.
40:00
Speaker 2
all right then let's give it a minute or two just to confirm it will stay light blue
40:00
Speaker 1
Now it changed to blinking blue again. Now it's a solid blue. Seems to be holding now. Yep.
41:00
Speaker 2
All right. So, it says solid blue. All right. So, since it states strong PWM signal, the engine runs without issues. The wire should have a really consistent number that should stay the same if you have no problem starting the vehicle.
41:00
Speaker 1
two nodes okay um... I don't need to have the third node link to the second node. Oh, okay. Gotcha. Yeah. Um, I do have the third node in here. Um, do I do I need to plug that second node in before we do the third one? Or can we just go ahead and do the third one now?
42:00
Speaker 2
So, that means that it is now connected to the network. And also, sir, can you check your linksys app and see how many nodes are connected right now? All right. It's now two nodes. So, yes, you may unplug this node, sir and relocate it back to the area you want to relocate it. Sounds good, sir. I'm no sir. It could be linked to the um parent node also. That's why you need to grab all the nodes closer to the main network.
42:00
Speaker 1
Okay, okay, um, I will go back and relocate it then. So that means I should plug in the, um, do you want me to plug in the main line going out to it then? Out into the building? Okay. Notes right now, it's not, it's not connected right now. Uh, it will be, uhs. Okay. [silence]
43:00
Speaker 2
I You you can you may relocate it at once. Yes. Yes. So the main line, sir, is it connected to the main node or the parent node? but when you relocate it, where is the main line connected? Is it connected to the main node? Oh, wait. You may relocate it later, sir, after we add the third one, so that you can relocate it on the [silence] [silence] [Lou Cullen speaking] [Joan Slawson speaking]
43:00
Speaker 1
Okay. No problems. Well, I have the third one here. So do you want me to plug that one in? Okay. All right. Third one's plugged in. Okay.
44:00
Speaker 2
yes please [silence] All right let's wait for another 2 to 3 minutes for the third one until it's done starting.
44:00
Speaker 1
So it was starting out on a light blue, now it's blinking a red. Okay. Okay, it went off.
45:00
Speaker 2
All right, so now it's blinking red. So reset this child mode, sir. Press and hold the reset button until the light went off. All right. Let go of the reset button.
45:00
Speaker 1
It's a light blue right now blinking.
46:00
Speaker 2
Wait until the light status changes to magenta or solid purple or pink. Hmm.
46:00
Speaker 1
So now it turned to magenta. Salad. Okay. And did that five times. Now it's blinking. Wait. Okay. It's Magenta still blinking on the third node.
47:00
Speaker 2
All right. Do again the five breaths on the main note, with breath five times on the main note. All right, let's give it three to five minutes again.
47:00
Speaker 1
okay now the main node turned back to blue solid blue and the third node is still blinking red okay
48:00
Speaker 2
All right. So that's a good connection. It means it's now communicating to the main node. Yeah. So just wait for five minutes. [silence]
48:00
Speaker 1
quite the process. I don't know how anyone could do this without the help from you guys. Obviously, there's I don't know how you could get through this. Right. It's quite it's quite the lengthy process. No doubt. Right. Absolutely. Well, you must be doing have been doing this a long time. [silence] Okay. Well, hopefully. It's... so... so, yeah, it's... looks like it's... trying to turn blue here now. Mmhmm. Okay. Gotcha. [silence]
49:00
Speaker 2
Not too long time, but since you know the process now, then in case this device will be disconnected again, then you have the knowledge already on how to do it. So let’s give it a minute or two. And also the process that I provided to you, Suer, is the easiest one, the Fibre method, that’s the easiest process for you to set up or add the chhorld node. Other than the other one. There are the link that one which we will access the interface of your
50:00
Speaker 1
Gotcha. Well, it seems to be holding blue now. Okay, and it does say insert. Okay. Okay. So, you want me to do that now? Okay. I mean, I think I can do it on my own now. That's, um, so I don't want to keep you for longer than what we did here. Uh, you've done very great. So, um, it seems to be holding and connected. So I, all I got to do is replug it in. Do I have to do it in a certain order? [silence]
51:00
Speaker 2
Yes, you can do it now while I'm on the line, or do you want to do it on your own? I see.
51:00
Speaker 1
Uh huh Right okay Okay all right thank you so much for all your help It's uh amazing you guys got got it back So I please All right thank you Yep you too bye bye
52:00
Speaker 2
Um, not so certain, sir, just plug it in first where the child node is closest to the main node, then so on, and so forth. And if still there's a problem, then you can contact us back. All right, you're welcome, sir, and enjoy your Wi-Fi, sir. Yes, have a good one. Bye for now.
52:00