Speaker 1
[silence] [silence] Uh yes, I just recently bought a new router. Here it's uh what is it? It's the um 2200 and I'm having a little bit of trouble getting it set up. Can't seem to be able to get into my [silence] [silence] account. It keeps saying the password for the router's wrong. But I'm just copying what's on the router or on the little quick sheet that came with it. Okay, just a minute. Okay.
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. Thank you for calling Linksys. This is me. How can I help you? Thank you. What's the serial number of this router you just purchased? Serial number is on the stickers.
00:00
Speaker 1
Okay, serial number is 2-1, P is in Paul, 1-1, M is in Mary, 2-2, B is in boy, 0-2-238. It's all right. Yes.
01:00
Speaker 2
Okay. That's 2-1-Papa, 1-0-Mike, 2-2-Boy, 02238. Correct? Okay. Oh, all right. The router that you just purchased is one of our legacy device, actually, which the support date for this was last, it already ended last year, around May. And regarding your question or the error message when you tried to set it up, just don't use the Linksys app to set up this router because the cloud servers no longer working on this router.
01:00
Speaker 1
for the router all, all, all lowercase, okay, hold on just a minute okay, go the well I just bought this from Amazon so this is an out-of-day router already, Golly, I wonder why they're selling it still then.
02:00
Speaker 2
Router, actually, to all our link sys device. So, you don't need an account for this one to be activated. And when it comes to the router password, default is admin. By the way, a-d-m-i-n, all small letters. If you can correct admin, all small letters. Yes. You can try it now to see if it'll work. Mhm. All right. It's still having the AC wireless standard, which is not really the latest wireless standard now. Wi-Fi 6 and Wi-Fi 7 is the up to date one. This AC Wi-Fi standard was a way back, uh, many years ago.
02:00
Speaker 1
Hassan I didn't know that. I wouldn't have bought it. I thought this was just the newer model. Oh, boy. I'll tell Amazon, too. Okay, hold on. Setting this up. Well, actually, looks like it's kind of said, let me in, but hold on just a minute. Still, what's the newer model comparable to this one that you guys have? NXX6200? Okay.
03:00
Speaker 2
Right, right, maybe they still have it in stock. [silence] Mhm, yeah. [silence] I can recommend the model number MX6200. MX6200. [silence] yeah, that's that has three years warranty.
03:00
Speaker 1
Yeah let's again just using the phone app here to do that okay okay well I'm not surprised Amazon says it um and I think I will.
04:00
Speaker 2
faintie on it and it's already, Wi-Fi 6-E router, which, I can guarantee you that it works best. It will right. re you able to login? got it. okay, so yep, you can then configure the wireless settings once you're logged into the Linksys app. Mm-hmm. All right. Just make sure it will be still within the return policy from Amazon, just in case you decided to return the router. okay.
04:00
Speaker 1
Okay, well, thank you very much. I was just stumped. I couldn't figure it out. I couldn't get in because it just ignored it. Okay, so you say, oh, because it had no cloud access now, so I can't verify it. Okay, well, thank you very much. I appreciate it. Mm-hmm. Bye.
05:00
Speaker 2
you're welcome. got it. yeah. you're welcome, you take care bye bye.
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