Speaker 1
Welcome to the next session of the UCLA Mindful Awareness Research Center Living Healthy Lecture series. Please excuse the intersessional technical snafu and welcome Dr. Rebecca Lee, lawyer, author, professor of American History at Delaware State University, one of the founders of Indivisible, which is a movement whose goal is to resist Trump's agenda in Congress, networking grassroots activists and working with them to create locally-generated advocacy strategies to resist that agenda. Thank you. Philadelphia Okay, I have the wireless. I just lost it there for a second. It will be very good. 8300 you said yes you did.
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue.
00:00
Speaker 1
you want me to do that? you want me to yeah me you got general suck up to like there's so much did back to me hm I think I paid with the [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] one of these in [silence] [silence] that I paid for it. [silence] [silence] uh, well, thanks, would you paint like the- especially like the living room and stuff? Anyone actually ever going to answer me? Probably not. Kind of feels that way. Good does. What does. [silence] Nail in it or nails. I'm being. uh, I'm, I'm not convinced there's, there's nothing. Yeah. can you? [silence] [silence] [silence] this is, it's like this about. [silence] with? Yes. I think it is. I'm sure that I had some fruit. More time. more time. Yeah. purchasing it. a lot right now lists also How did you see me? I don't know how you a woman for time. [silence] What? No no no. I need this. Why would he do that? I can't deal with him right now. Okay. Well, he said there was a show. That was Chuck E. Cheese. [silence] I'm going. [silence] I'm going to go. 9.9 inches eggs yeah I've checked online good anybody need to take these off yeah Okay. Y. Those are, oh, those are cute. What else did we say we needed? Yeah. Yeah. Yeah. Salt and pepper. [silence] Well, I'll be, from that'll be right here. We'll make sure the band. The ones that you have, mom, how long did they last before they died? Maybe. Be. And they work really, really well. Are a lot of beef to be taking just too. If you wanted mom just do it. I just I can't I don't care anymore. You want a pounderr. Yeah. It is not on there. No, boy, I'm trying to get ready, fell. A lot of people put these on their, like, stairs, but, like, what about these? They're battery packed. I mean, yeah, I suppose I just, your name is on order so. We're going to keep my guy, so I think so. I think. Yeah. I think. Yeah. So I guess a plug. Can I record? copy. Let him feel the fear. for a bit, yeah. I get him back to our Facebook. [silence] Thank you. You're going to buy one? And save it. I thought that you all the way women in chief like transferred the council. She said but mom this has the author has to work and it's not working. She said there's an internet to the place but your water needs to be set up. How do you know it's not working? It's red. And the app's not working. It's just like this is so stupid. And that I had so many other things I could be doing right now. There's no way I'm getting everything done. There's no way. I think the rest of it is just gonna go. Not before Kelsey comes. What do you Mary? This place does not need to be set up. Okay, but I know There needs to be Wi-Fi and I can't it's not working. [silence] it's not gonna work. I'm so frustrated. I've been on hold for 42 minutes and that's not counting the other place that I was on hold for another 20 minutes. I have. I just said reset it. I turned it off. I've turned it on. I've unplugged it. What is the name of your Wi-Fi? Link. Stupid as heck. I don't know dad's. $300 is just so expensive. It's never fucking worked. Stupid ass. So frustrating. 3CAL guess? I don't know what you're talking about. I can try to see if I can see a Wi-Fi network. No. It's Starburst. It's what? It's Starburst. It's Starburst. but I don't have the password. I don't have the password. I know you're going to get really mad when I say this, but how can you be concerned that it's not working if you've not tried to get through. Um, like, if the router, like, I'm on the app and it says no Wi-Fi. But you just tell me that it's blinking red. That also means no Wi-Fi. All of that means no Wi-Fi. Well, usually, if it's not available, it's not going to give it to me. So, it's warm. That's why I'm asking you. Pinky 03, if you want to try it. I don't see how you'd have it, though. I don't see it. Pinky 03. Pinky 03. Pinky 03. [silence] Pinky 03. Wait. A whole lot. Finally getting somewhere. I was going to give you a choice to. This is the worst customer service of my entire life. Just painting Eva eyes. Yeah. All of it, or just the piece? Just the piece. It's a PC 03. There's no way it's gonna work, mom. It's in fact- I just factory reset it. Worst to beat for you. I- how the fuck you can, like, ever do this? What fucking hell, this one can get it. Can you help me? Like, I think this time, maybe call them as soon as they're open. It's like you're sitting here being on hold for... I'm not just being on hold, like. I'm actively trying to do something while on hold. I see what you're saying, but like, I mean, this is like something that really has to happen. The bag was hanging under by my body arm and right. Yeah. Sign your room. Senior rooms have them. We'll go down to the car. Great. Take your phone. Yes. Hi, just saying. I'm gonna pass it. Hi, I am trying to set up my Linksys Wi-Fi and I am just having trouble.
03:00
Speaker 2
Thank you for calling. linksys. My name is Eric. How may I help you today? Mm, I see. So, you mean to say that this linksys router that you have has already been set up before, but it stopped working? Or, this is a new one. Mm, I see. Okay, I see. I appreciate the information. So, you mean to say that this router worked fine before oh, on a previous location, and since then, you've gone to another location. Mm-hmm. Mm, and you say right now, you are seeing a slow internet connection, right? So, with this, and could you please, give me a few moments while I log into your router? Just to double check on some things with the said connection. I see. Okay, we're just going for about 15 minutes. And then once I am in the connection, I am going to run a speed test and we'll take a look on how we can address this. Also, in a few questions on your current location as this is a different setup. Okay? Okay, may I. Hm?
57:00
Speaker 1
I just can't figure out how to set it up. Um, but yes. Yes, I worked at the other place. [silence]
58:00
Speaker 2
Because that's the most important part, we can check the LED indicator, and we can then also check, okay, the software of the router because it might have a new software that we need to update, okay, or plainly we may just to perform reset and reconfiguration, okay, so that's our that we need to do. And I cannot do it without your help, so we need to do it together, okay? So let's first check uh, have you contacted Links before? Mm-hmm. Okay, then in order for me to properly check on the system, okay, I can just start first with your phone number, and if I cannot pull up anything, then we can create a new record for you, okay? So let me have your phone number, please.
59:00
Speaker 1
It is 6 3 0 3 8 3 8 3 7 9. Yes. Yes. Natalie N a T a L i E lessons Foster F o s t e r. Um, yes. Yes. It is- it is Foster F-O-S-T-E-R. And then- O- zero- one- zero- one- zero- one- three- one- zero- three at Gmail.com. Zero- one- three- one- zero- three, yes. It is- it is- it is- Zentro.
60:00
Speaker 2
Thank you, Natalie. So your last name, the first letter is F for Frank O for Sierra, T for Tango, E R correct. Thank you. And may we also have your email? Thank you, Natalie. Let me just confirm your email. So it's your last name foster, followed by the number 013103@g.co.
61:00
Speaker 1
yes uh it is internet yeah no it was not but i'm not sure what it was yeah for the serial number it is four five C 10 M 2 AM M
62:00
Speaker 2
R&R. Oh? Is this a cable type of internet, DSL, or fiber optic? Okay. Uh, let me just double check because, uh, it depends. Uh, when you had this, uh, your old router before, was your internet service provider still the same? Centrel as well? [silence] Hmm. Okay, no worries, no worries. Okay. So, at least, uh, that will be our way of performing troubleshooting. So, Natalie, uh, I will now get the model number and the serial number of your Linksys router. You can actually look underneath the device itself, please.
62:00
Speaker 1
I what the model number is that the WPS or is that the Mac address Oh it see yeah okay yeah sorry so it's M R 7500
63:00
Speaker 2
I appreciate that. Please confirm. That's 4 5 C for Charlie, 1 0 N for November, 2, A for Alpha, D for Delta, 0, 0, 0, 3, 6. Thank you. And may also check if you can see the model number of your device. Um, usually if you've seen the serial number on that same location, okay? Same sticker. The model number. Thank you. And does it have any versions? Thank you.
63:00
Speaker 1
Yeah, just that. Okay. What is the one? Sorry. Oh, the light. It's purple. Yes. I tried to, I called Bentro and then I tried to factory reset the machine system and then I tried to go on the app and then set up a new router and then go back in but it won't. I can't even set up a new router. I click new router and nothing happens. I click set up and I just see a black screen. I call support. They were useless. I can't even get ahold of Bentro support. I can't even get a new router.
64:00
Speaker 2
Okay, ever so afterwards, or it's just MR 7500, Okay, thank you. So, wait for a few seconds, let me just check the shell some more under system for me to check its entitlement status. Okay, so, well, waiting, what's the LED indicator that's showing up on your MR 7500? The LED, I apologize, what's the light indicator showing up there? Is it solid purple? Okay. If I may ask, what were the things that you have done so far in trying to resolve your no internet connection issue on this new location.
64:00
Speaker 1
That I've tried out adding an existing router. So I'm not sure which one I was supposed to do, but neither really worked. So [silence] Yes. [silence] Yeah.
65:00
Speaker 2
[silence] I I I see. I see. Okay. So if the router has been reset since you mentioned that you've reset it to factory default, then whatever settings that you had with your previous ISP has already been erased. Especially your wireless network name and password but if I may ask, do you still remember the wireless network name or SSID and password that you have set up with your router before? [silence] Okay. So if that's the case then our focus only is to make sure that we can make the Internet working first. Once we have the Internet working, that's the time we will customize the setup page, because the LED, that little purple, let's set our expectations. It means that your router
65:00
Speaker 1
Uh-huh. Okay. I'm using an i phone. Mhm.
66:00
Speaker 2
[silence] [silence] [silence] which has been successfully set back to its factory default settings. Okay, so we will then just re-access it. I understand that you tried the Lynx app, okay. So if it doesn't work, then we can use the manual, okay. We're in we'll force to access the web interface and will be the one to force to configure the settings and then we will then going to make you online, okay? And if I found that the firmware is not the latest, then we'll need to make sure we can download the latest software if we can get it on the website, okay? So if I may ask as well, what's the computer that you're using right now? Is it a laptop, a desktop computer? Oh, okay. So a mobile phone, so, but you don't have uh any computer that's available right now.
66:00
Speaker 1
No, I do. It's a it's a yeah, yeah, like a MacBook laptop. Yes. It's an Air. But I have to figure out how to do a hotspot for a second. Yes.
67:00
Speaker 2
Correct. Now you have. Okay. So actually, if you only have a mobile phone, we can still set it up. Okay. Because a mobile phone has a browser, but it may be very small screen you have there. But if you have a computer, then we have a bigger screen and we can do more. And that would be a great way for us to proceed with the next step. Okay. So what computer are you using right now? Is it a laptop? Okay. MacBook. Is it like a MacBook Air or MacBook Pro? Uh, MacBook Air. Correct. Thank you. [silence] I believe.
67:00
Speaker 1
I, yes, I, I am not. Mm-hmm. Mm-hmm.
68:00
Speaker 2
You haven't tested any computers to be connected directly to your new modem? From your ISP, right? Centro. Okay, so this is actually like the usual thing that I'm doing if there's no internet connection, Natalie, okay? Usually, if we're able to just configure directly the router, if the modem is really working, then it will be seamless. It will be a lot faster. But if I believe you tried it before and it's not working, so it may be just a possibility. I'm not saying it's from your Zintro. It's just a possibility because we have two networking devices here that we need to properly isolate. Okay? So I know that you reset the device and it did perform the reset because the LED is now solid purple. But there's like a missing link that we haven't verified yet, okay? Because it may be a possibility that your new modem from Centro might not be providing an actual internet. It's just a possibility. Unless if you have an actual computer wired to your modem and get online, then it's a proof. Then we can just focus on the links. Okay? But don't worry. I'll assist you with how to go about it because again, that's the common issue that we're working with here. Like no internet connection with the modem. So if we don't have a proof but we can properly set it up on the links. Okay? So, I'll set your expectations as well. In case after we have already done the reset and configure your router but still we're not getting online, then we may need to ask assistance from your internet service provider. Provided. When you contact the internet service
68:00
Speaker 1
Mm hmm. I do see like when I go to my Wi-Fi, like the original setup code is there to connect it just says no internet. Yeah so this is Linksys setup, three three three seven.
70:00
Speaker 2
Service provider, you need to let them bring their own computer as a test or bring another modem as an isolation, because that's the usual thing that we we provide with our customers just in case that the Linxus router is not getting online with a new modem. Okay? It's a common scenario that we have. So thank you for your understanding. So the next part here is: Uh I haven't verified. Ah, I see. So you mean to say that when you connect to the to the default name, I believe the default name of your MR is Linxus and the last five digits of its serial number. I believe that's 00036. You can still see it, connect to it, but you don't have internet connection. Am I correct?
70:00
Speaker 1
Torleaf. [silence] Prl. [silence] Torleaf. [silence] Torleaf <-- which is what I have on the bottom of my router as the setup wifi name.
71:00
Speaker 2
Ah, three. Mm-hmm. Mm-hmm. Mm. I see. I see. Thank you. I believe that's the default okay? Uh, linksys setup and the last three digits of the Mac address of your of your device. Okay? Thank you. [silence] At least you're able to communicate with it then, we can access the setup page. But I just need to refresh my system because uh, I was able to open up here that your Linksys device has already reached its all the warranty on its hardware. [silence] So it just means uh Natalie that if and only if your device is proven defective. Okay? Then Linksys um,thank you,thank you for calling,uh,about the device that you're having an issue on. Okay,if,if you send it to us,we'll no longer be able to provide replacement,okay? But I,I believe your device is still working. It just needed to be reconfigured,okay? But,uh,if your device is, like, out of warranty, then the possibility on that one as well is,for the technical support it will be limited,okay? I can either just provide you with, like,a KB article where you can just follow it step-by-step on your own because if it's out of warranty then I can no longer provide you with a step-by-step procedure that I had provided to you earlier,okay? So,we can provide you with a step-by-step procedure or there's another option like we have a paid support option. What's that? It means that if you really wanted to proceed with our technical support,then we can provide you with,like, a plan,which is something that we would need to have this,uh,which exactly should be on a daily per day basis,sorry. [silence] [silence]
71:00
Speaker 1
Okay, so it's a paid support, is what you're saying. Yeah.
73:00
Speaker 2
Solution, like we can either do a step-by-step with me over the phone, okay? And that has a paid support though, okay, so that's your other option. Yes, but the one that I mentioned to you before since I've verified that your device here is still working based on the light. Okay, but for us to provide you with a solution, we have two ways. The first one is I can send you to your email KB article for you to do it step by step. But again, Natalie, I know you know how to set it up because you tried to use it with your phone. Okay. But again, it may be on the same issue that your modem from your new ISP might not be providing an internet because you don't have a proof. Okay. So you may try first because if you don't have an internet then you may try to use your mobile phone as a hotspot. Connect your laptop there so that you have a bigger screen for you to read the information that I'll be sending to your email. Okay? But if it doesn't work then that's the time that you really need to contact Central. and let them Don't just communicate with them. Contact them. Let them visit your house. bring a laptop for you to have a proof that it really works. But if it doesn't work, at least you know. And I'm sure they have a test modem because it happened to like a few cases when I lost internet at my house. And they really provide their own modem as a test modem and it worked. Okay? So that's the possibility for your case right now, Natalie.
73:00
Speaker 1
Okay. Um, yeah, you can send the articles and I'll try to figure it out. Yes. Yes. Yes, I received. Oh, wait, that was just a factory. but yeah, I, uh, man, the factory set email I just saw C yeah, that's right. Okay.
75:00
Speaker 2
Not yet. I'm still composing it. Okay. Wait for a few seconds. Okay. No worries. No worries. And it would be okay with you Natalie that I'll put you on hold here, uh maybe around two to three? Then I'll get back to you to confirm if you receive the email. That be okay with you? Thank you so much. Okay. I'll put you in hold now, please stay in the line. Okay? I'll just compose the email and send it to you. Okay. [silence]
76:00