Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support option may be available depending on the issue.
00:00
Speaker 1
Yes, I'm having trouble with my router. I've had it for, I'm not sure how long, but I've haven't, had these issues before, and the internet provider has been pinging the network and saying the modem's working fine. And I have a purple light on now the, the, the the router as opposed to a blue light. Yep. Yep. Yep, hold on. Um, I have, let's see, I have the serial number. That, well, up. Okay, I think it's, it's, I'm trying to see it small print. 5-0-D, maybe 1-0-M-2-8. C-2-5-6-18.
01:00
Speaker 2
Thank you for calling. This is chee, how can I help you today? Purple instead of blue. Uh what's the model number sir of your laptop sir. Yes, yes, please. Your number will do sir. Mhm.
01:00
Speaker 1
It's a sound? A sound, A-S-T-O-U-N-D. I have two sticks, it looks like. It's hard for me to read. It says C 2 5 6 18. C 2 5 6 1 8.
02:00
Speaker 2
Okay, let me just track okay, just a few seconds. And your internet provider sir, who is your internet provider? Sound. Okay, okay, 50D for delta, one zero M for mic, is it two eight, P for tango sir? Yes, the third letter sir, we have uh, D and M. What is after two eight sir?
02:00
Speaker 1
Cat. Yeah. Yes. Yeah. Yes. Yes. I did. [silence] I did a couple of times and it didn't work. Yeah. Okay, how do I do that?
03:00
Speaker 2
Ha ha. Okay, C. C for China. Okay. Funding. Yeah. Okay. Okay. Yeah, got it. Okay. Okay. so this is MX2000 so you have a purple light on the top of this units here, right? Okay. Okay. Okay. Okay. okay. Did you press the reset button here? Like the button on the bottom? How long sir? Sorry. uh-huh. okay. oh guess resetting your router sir that's actually the last troubleshooting that you can uh do if your router will not work. So purple light on its top means ready for set up. Which means you have successfully set it up back to default. Okay.
03:00
Speaker 1
yes okay how do I do that it's 610 seven three seven three four four zero and it's Tim T.I.M. O'Keeffe o-k-e-e-f-e it's T as in Tim and and as in Nancy O K E E F E at R C N.com.
04:00
Speaker 2
You already did that, sir. You already did the reset. What you need to do right now is set it up again. Okay. I'll just, yes, sir. Before we proceed with that, sir, may I have your phone number in case you get disconnected? P440. Okay. How about your first and last name, sir? Okay. And your email address, sir?
04:00
Speaker 1
[silence] Yes. Yes. Yes. Not that long. I [silence] I don't know how long. I don't know how long. [silence] I purch [silence] Yeah, I purchased it August 18th 2025. That's why I installed it. [silence]
05:00
Speaker 2
Okay. Okay. So let me confirm, sir, your Ask Town modem, sir, is working, right? You have your internet from. Okay. How long you, uh, you have this router, sir? Can you verify? Around three years. Okay. Just few seconds, sir, I'll just need to check.
05:00
Speaker 1
August eighteenth 18th. August 18th, yup. That's when I installed it. Three of them. The one up in my office, I have three towers. One in my office, one in the family room and one in the basement. I don't know if I still know off. I, I purchased that uh, uh what uh,
06:00
Speaker 2
uh August 15th right? 18th. okay. yes there. I'll just need to check on this one sir. Just a few seconds. how many of uh laceous notes you have sir? uh huh. okay. Sir? You still have the receipt for this one sir right? Like the proof. Where did you purchase this one sir?
06:00
Speaker 1
It's the, it's the big retailer. They have the, Geek Squad. What the hell is that? They sell all TVs and what the hell's, a Geek Squad. Uh. I, like, call us. Like, hmm, these blockbusters come to my mind. It's not that. Jesus, what the freck is that? Um, um. It hold on. It escapes me where, it where I bought it from. It's, um, um, um. What are some of the major the retailers that sell TVs?
07:00
Speaker 2
Best buy yes hello sir okay cuz here's the thing sir yes sir and you still have the receipt right I see just based on the information I have
08:00
Speaker 1
No. Well, hold on a second. Maybe I didn't read this serial number correctly because the numbers, let me get my daughter. See if she can read them better. And we'll confirm them, all right? Hold on a second. I know that's not the case because I just bought this when I got the YouTube TV. Can you read the serial number in there?
09:00
Speaker 2
here. Sure. This was purchased around August, but it was 2022. And it shows that this is already, yes sir. Unfortunately, that's what it shows here. Anyway, sir, uh, yeah, um, since that was 2022, based on the trail number I have here, that means that this is already out of warranty. The reason why I'm asking, sir, if you still have the receipt, yes. Okay, sir.
09:00
Speaker 1
50 D.10 M26 be two 5618 because this I know this is I know, I I know this is a new uh router because I just got YouTube. TV and I needed to get these new routers for this so it's not 2022 its yeah,
10:00
Speaker 2
okay let me just confirm okay yeah got it sir it's also an mx-2000 yeah yes yes excuse me yes sir okay yeah anyway sir this shows that this is in warranty and yeah it was purchased last year okay so yes sir uh yeah we can go ahead with the uh free service right now
10:00
Speaker 1
I do. One's in my upstairs. The other, the other ones are in the family room. First floor of the house. The other one's in the basement. It's the, what? Yes, yes. Correct.
11:00
Speaker 2
And where are those other nodes right now, sir? You mentioned you have three, right? Okay. Uh, where are those nodes right now? The other nodes? Mm-hmm. Okay. So, since this node, sir, is your, uh, this node you you have right now, which you have, uh, you provided me the serial number. This is the parent node, right? The main router, sir. Okay. So, that means that, uh, these other nodes, uh, those are also not working. Yes, they're working as a, as a mesh. Okay, sure. I will ask you, sir, to get those other nodes and put it right next less than a meter away-
11:00
Speaker 1
OK, can you just hold on I gotta go get him all right?
12:00
Speaker 2
me from the main router yes sir okay sir [silence]
12:00
Speaker 1
Okay, I have them. Do you need me to plug them in? Hello? Do you need me to. Okay. Oh yeah, hold on. Hold on. sorry.
14:00
Speaker 2
yes sir yeah please plug in those notes yes sir less than a meter away from the main browse sure and fix it Okay. And do a reset here. Save on what you did on the parent node. Do a reset on the child nodes here, the other two nodes. Same thing, you have to press and hold. Yes, on the other two nodes here.
14:00
Speaker 1
They have red lights on now that are flashing. The other two nodes, got it. All right, it's purple now, and the other two are red. Can you hear me?
16:00
Speaker 2
Okay, so let's just, yes sir, let's wait for this note to show up at purple lights, sir. Same with the first note. Thank you, sir. Just let me know. Yes, yes sir.
16:00
Speaker 1
The other two nodes are still flashing red and the main node is still purple. [silence] [silence] Are you still there? What what am I doing? I I I have purple. I have purple. I have purple and and the and the and the two nodes have red. Okay, so the [silence]
17:00
Speaker 2
Yes, yes sir. Just let me know, if you already have a purple. Yes sir, just let me know, sir, if you already have a purple on the top. Okay, that's good. So, okay. Okay, uh, sir, we will go ahead and set up your parent node, together with the child nodes, we're using the five press method. So, for doing the five press, uh, what you need to do is to press and release the reset button of the main router five times.
18:00
Speaker 1
[silence] the main router press the reset button five times. Correct? Okay. Okay. All right. Okay. Ready? Here we go. Okay. I did it and it's flashing purple. [silence]
19:00
Speaker 2
Yes, sir, you have to press and release the reset button five times. Not too fast, not too slow. Yes, press. Wait for a second, release. Press again, and released.uhhu.
19:00
Speaker 1
go, that went to green for a little bit, but now it's still flashing purple.
20:00
Speaker 2
Okay, sir. Let's just give it a couple of minutes more to fully boot up, sir. We are expecting to see a solid blue or green light on the top.
20:00
Speaker 1
So the main node is blue and the two other nodes are flashing red now. [silence] okay this working [silence] So my it's interesting. I got internet connection on my desktop which is everything's plugged into the desktop, okay? Uh, but my four the the two nodes are still flashing red. Um, what's that?
21:00
Speaker 2
That's good, sure. Yes, that's good, sure. That means that this now responded to the five-person setup that we did on the parent now. What is the layout in the
24:00
Speaker 1
but it's blue, but the two were still flashing red, the two other nodes. Okay. Okay.
25:00
Speaker 2
main routers here. okay. yes, that's good sir. that's actually the same uh the process. anyway sir, let's just give it another three minutes sir . let me know if there's any changes, okay? thank you. thank you sir. [silence]
25:00
Speaker 1
It's still flashing red. Both of my two nodes are flashing red. Why the main node is blue?
28:00
Speaker 2
Okay. Uh, what's the light at the top of the other nodes right now, sir?
28:00
Speaker 1
Still flashing red. I have an iPad. I can go get one. Hold on. I-I-I didn't get another iPad. Just hold on, I gotta get one.
29:00
Speaker 2
Okay, so while we wait for the other data to fully load up, do you have a computer, sure? Or maybe an iPad that we can use? Okay. So, what device do you have right now? Sure? Sorry, wasn't able to hear that clearly. Uh, okay. Okay. Yes.
29:00
Speaker 1
Let me go to I'm going to go downstairs and get one. So bear with me. All right. Hold on. Oh. all right. So I have an iPad. Yep. Yep. The network doesn't show up. I have a I have a valo P setup O21. Hello? I have a I have a underscore valo setup O21 as a network. [silence]
30:00
Speaker 2
Okay. Go to the settings of your iPad here. Okay, on the settings, go to Wi-Fi. Okay. Okay, but how about look for a belo set up Wi-Fi name? Yes. Yes, sir. You have a belo set up, right. Yes. Can you connect to that Wi-Fi network. [silence]
31:00
Speaker 1
Yep. It's asking for a password. No, it's asking for a password. Yep. Yep. Okay. Hold on. [silence]
32:00
Speaker 2
sir. Yes, hello, sir. Are you connected to that? Yes. Underneath the router, sir. Underneath the parent router, the one with the blue light, connected to your modem, there's a password. Use that password, sir.
32:00
Speaker 1
this is it incorrect password let me try it again I can't read these small freaking letters hold on a second hold on hold on hold on let's see if this helps Dame it. Hold on. GG 0. 3 I. X. R. PB. Okay, it seems to be accepted it. On uh, on what on my phone because on that let me so I I'm connected to that network now that you asked me to set up. So, um you want me to
33:00
Speaker 2
Okay, it seems to be accepted. Okay. Can you try to open any, websites or YouTube or anything.
34:00
Speaker 1
my main computers hooked up to it can get y5 because that's everything's connected to that. What do you want me to do? All right all on so when I try to set to that network check connect to that network on my other my my um my other PC my labtop it it won't connect um hold on a second hold on.
35:00
Speaker 2
yes. Uhm. connect to that WiFi name. Uhm. Uhu. Uhm.
35:00
Speaker 1
Hold on a second. It's spinning around. It's very slow. So hold on. All right, so I'm I took my uh laptop and uh using that network, I connected to it. Now what? Hello? So now what? I did. Yes. So now what?
37:00
Speaker 2
again, we'll go ahead and set up sure. So, on your iPad, that is now connected to your linked device, right? Yes. open a browser, sir, on your iPad. a browser, internet browser, sir, on the iPad. internet browser, sir. Chrome, Safari,
41:00
Speaker 1
Okay. I'm on Google. Hold on a second. That's not. Let's see. Now it says update required. I don't have the most up-to-date ISO. thing. So, it's not up. I got an old iPad here. So, what else you want me to do? So what do you want me to do? I can't on my iPad's too old. Yes. I'm connected to a network. I don't know which one, but it could.
42:00
Speaker 2
yes yes the ticket sure this is accessible even with that even if it's too old okay this iPad sir that you have right now can you connect it to the Wi-Fi network please
43:00
Speaker 1
Connected. I don't know what that is. Um, okay. I don't know if I have that on here. Um, I'm looking. um, Hold on. [silence]
44:00
Speaker 2
Okay, open a browser, sir, please. Internet browser. Safari. Internet browser, Safari, Chrome, Edge. You have it on your iPad? It's a compass. The logo is the compass. It's a compass, sir.
44:00
Speaker 1
can I do it on my can I do it on my laptop? yeah I'm connected to the yeah so yeah okay so now what do you want me to do? I'm on I'm on um chrome or I don't know what it is it's like a little E circle or whatever what do you want me to do? yep okay go ahead what number? yep one two yep yep yep
45:00
Speaker 2
Yes, sir. You can do it on your laptop, sir, as long as you are connected to your Wi-Fi network. Develop set up, sir. Yes, okay. On the address bar, sir, the long bar on the top of the screen, can you type this number, please? one-one-two-nine.teneight- one92.te3
45:00
Speaker 1
Yep. Why are you getting a warning when you're trying to access my routing, setting in the browser? Can this be okay? Okay, hold on. Hit the continue button. Your connection isn't private. attack. Attackers may try to steal your information. So I go, what do I do now? Advanced. The server couldn't provide that 192.168.1.1. It's a security certificate that's not trusted by your computer operating system. So I say continue? Yes.
46:00
Speaker 2
Yes, that's the right page.
46:00
Speaker 1
Correction on safe I guess. Yes. Okay, I got download links app for setup. Correct. Yes. Yes. It's, it's, it's just coming up now and say waiting. Yes. says access router. access router. yes. okay, so I'll hit admin? Type admin? admin min min okay hold on admin okay and sign in. [silence]
47:00
Speaker 2
Sir. Continue. Yes, OK. Yes. OK. Okay sir. can you please capture a picture of the phone on your computer screen? OK. What does it say, sir? Does it ask for to wait for one moment? OK, so by default, sir, that will be admin. Yes. All lower case. Yes, all lower, okay, sir. Yes.
47:00
Speaker 1
does save your password I should probably say not now I don't have one. We've updated our password requirements to be more secure. That's what it says. Okay. So what do I uh do I hit reset password or create a new? I you know I I have a I have a an existing Linx password on my phone. I have the Linx app. Okay. So what I I mean do you want me to uh do you want me to create a new password or reset a password? [silence] Okay.
48:00
Speaker 2
not down, sir. Yes, yes, sir. So that means that you have to create a more secure password, it will be your password to login again in the future on this settings. Yes, create a new one, sir. There's a--create a new one. Oh that will be a different one, sir, because this is already a default password. Yes sir. Create a new one, sir.
48:00
Speaker 1
Use a password to secure it. Okay, so, so I want to, do I hit reset now? Create a new admin password and hit, so do I hit reset? Input required. Okay, so you need a password. Okay, so let me put that. Okay. Okay, all right. Okay. Does it matter how many, how many I do? Let me do it. Okay.
49:00
Speaker 2
Yes. You need to create one, sir. Uh, for the hint, sir, you can just leave it blank, but you have to create a password. 10-digit long, upper case, lower case, special character, and a number. It should be at least 10 digit, yeah, 10 digit long, sir. At least 10.
49:00
Speaker 1
Okay, can't, okay. Jesus. Hold on. Okay. It's just not accepting every password here. Your password can have the same character. Okay. I got a new password in there. Okay. It has. I might it seems like I'm already logged in. Your admin password is successfully reset. And it has Linksys Smart Wi-Fi tools, device list, guest access.
50:00
Speaker 2
okay. Yes, that's good, sir. So let's go ahead and log in, uh-huh. That's good. Yes, okay, so that's good. So you're already on the user interface. [silence] That's good. Yes, okay, so that's good. So you're already on the user interface
51:00
Speaker 1
device list in device list. Yep up. Yep. Um I had the voice. Okay? Uh I just have one. Yes. Red and and and and and are red and flashing. Okay. they're a little less than 3 feet. Is that a meter?
52:00
Speaker 2
So before we proceed, sir, on setting this one up, can you go to device list? First capture... OK. Yes, sir. So under device list, can you please check how many Linksys nodes you have? Just one. OK. Sir, mind I know sir what's the light on the top of your other nodes? The other Linksys node sir. OK. And just to confirm, sir, they are not more than a meter away from the parent? Right? From the main router? Hmm. That's correct, sir. OK. Anyways, we will go...
52:00
Speaker 1
Yeah, hold on. Yeah. Okay. Yep. Yeah, I see, I see PA privacy policy. CA. Yes.
53:00
Speaker 2
go ahead and add this later on, once we have already our- uh, we set up already your main router. So, on the screen, sir, I believe we're- uh, you can go still go back to the main dashboard, right? By clicking on okay. Okay, uh, back to the main dashboard, and kindly scroll down sir all the way to the bottom of the page. Look for the end-user license agreement, riversity statement, third-party licenses, Calprivacy policy, PA. Okay. Yes, sir. Uh, before we set up your Wi-Fi network, sir, may I know what's the light on the top of your main router? Is it solid blue?
53:00
Speaker 1
Yes. Yes. Yeah. this is the I Am Werti GNF's that's an FEL setup O21. okay, so I can put my own wife name in now. okay. okay. and then apply? or do I have to do another password? okay. I've typed in my wife name.
54:00
Speaker 2
On the left side of your of the screen under router settings you have Wi-Fi settings. Okay, click on Wi-Fi settings please. Okay. Okay, you can just delete the name sir, under wireless and then create your own Wi-Fi name. Yes. Yes. Not yet sir. Not yet sir. Yes. Oh, yes sir. You have to change your Wi-Fi name. If you wonder
54:00
Speaker 1
all, I, see, is, the, Wi-Fi, name, that I, changed, there's, a, Wi-Fi, password, that, I, think, that, I, just, put, in, before, in, a, security, mode, WPA2, WPA2, personnel, and, Wi-Fi, Wi-Fi, mode, is, mix, door, I, hit, apply, now, okay, I, don't, have, any, of, that, I, don't, see, any, of, that, how, about, advanced, would, advanced, work, MAC, filtering, show, more, show, more, okay, all, right, yeah, I, see, five, gigahertz, band, and, the, old, Wi-Fi, the, old, Wi-Fi, name.
55:00
Speaker 2
Absolutely change your Wi-Fi password, sure you can also do that. Additionally, if you can check, sir, you have another network, which is five G or five gigahertz.
55:00
Speaker 1
Is the password the one I just created? Okay, I didn't change I didn't change that password. Okay. And the the Wi-Fi password now is the one I just changed, correct? Right. Yeah, yeah, I I didn't change anything other than that one password you told me to change. Okay, so now do I hit apply? So now it says you have updated your Wi-Fi settings, the name of the the network is.
56:00
Speaker 2
Same with the 2.4 gigahertz sir. Okay. Yeah, just the wifi name. Yes sir. Just to confirm sir, that will be the same password you have on the first thing that you had that you changed sir on that settings. Okay. Yes sir.
56:00
Speaker 1
I'd like the, the password is the password that's on the main node on the piece of equipment. You want to continue. Yes. Your router. Now, it says applying changes. Your router is applying changes, right? Okay. Router not found. You are not connected to your router.
57:00
Speaker 2
Okay. Yes, sir. You can go ahead and click on OK or continue. Let me know, sir. Yeah, let me know, sir, if you have an error. Yes, please. OK. OK. That's okay, sir. That's because you are not anymore connected to the valley. [silence]
57:00
Speaker 1
Okay, hold on. You want me to connect to the one I just connected, okay. Why is this so hard? It was so easy to set this up a year ago. Why? Why is this? What's that, why is this happening? Okay, so now it's saying to enter the network security key. That's my password.
58:00
Speaker 2
It is actually the same thing, sir. There's no changes for the setup for this device. That's the password, sir.
58:00
Speaker 1
cannot connect to this network and off the Wi-Fi on my computer you want me to power down my computer
59:00
Speaker 2
Mhm. okay, can you please uh turn off the Wi-Fi of your computer sir, for a few or five seconds? yes, just toggle it off. Wait for 10 seconds. Turn it on again. No, sir, just toggle sir the Wi-Fi button on your computer. Like on your screen, sir.
59:00
Speaker 1
Trying to connect to this new. I did this when I bought this a year ago. I set this up all by myself, and it didn't take all this to do it. I had the app on the phone and it works. So I'm not sure why this is being so difficult.
60:00
Speaker 2
Okay. Yes, let's connect her. Actually, make sure that will be the last step. Once you manage to connect to your Wi-Fi, the next thing that we will do or the next step that we will do is add back your child nodes.
60:00
Speaker 1
It says some information has changed since your last time you connected. We need additional information to complete the connection. Internet network security key. You should have that's my password. It doesn't work. It's not work. work. When we just get one password, the password we just set up doesn't work. [silence] Yep. [silence] So are we talking the past or are we talking the password that I set up when I originally set this network up a year ago. [silence] That password? Or are we talking about a different password?
61:00
Speaker 2
Okay, that's for the. Yes, that's the password, sir. the password you set up together with the Wi-Fi name. You mentioned that, Sir, if you can remember. Sir, you mentioned that you did not change the password. You just changed the Wi-Fi name. Yes, so that will be the password. I believe.
61:00
Speaker 1
Okay. you told me to change it. I changed the password. you told me to change it. I changed the password. you told me to change it. I changed the password. you told me to change it. I changed the password. you told me to change it. I changed the password. Yes. Yes. and it doesn't work. I am You can't. Let me get that again.
62:00
Speaker 2
Sir, that's a different password, sir. Okay, sir, before we got disconnected, your WiFi just now, you'd set up a WiFi name, right? Okay. And you mentioned, sir, that you leave the password as it is. Okay. Did you use that password, sir? [silence] Sir, I think you're referring to the first password you created, sir, before you log in on this page. uh, can you try this, sir? Can you please use the same password underneath the device? Mhm.
62:00
Speaker 1
[silence] I did. I used the password that's on the main note device and now it says I'm connected. Okay. Okay. Okay. [silence] So, so that's fine. I have the existing uh Wi-Fi password. Do I do I need to put that in now or no? Well, I won't change the password because the password is the password. You said I didn't change it. The password was the original password I set up for the network a long time ago.
63:00
Speaker 2
Okay, that's good. That means that you did not change the Wi-Fi password. What you changed, sir, is the router password. And that's two different passwords. Okay. Anyway, sir. Yes. You can use that one, sir. Yes, you can just change the name, uh, the password, sorry.
63:00
Speaker 1
I don't want to change that one then. [silence] No, no, it's not. I do. I do. I do. How do I do? I do. I do. I do. Ha [silence] do that. [silence] Is that back on the link that the link Linksys Smart Wi-Fi what I've been doing? No. Okay. And the Wi-Fi password for the 2.4 gig watts band and the 5 gig watts band, you want me to change those passwords? Okay. Then is this going to be the password for the Wi-Fi and not the router, correct?
64:00
Speaker 2
Okay, for, Google NXT, Google next. Yes. Okay. Okay, for, very nice. So Google next to the Wi-Fi settings, Okay. Okay. To, to reset the Wi-Fi password. Sorry. Okay. So you need to reset the Wi-Fi password. Okay? Okay. Do you want me to guide you through it? Okay. [sigh] Okay. Sorry. However, just bear with me. Okay. [sigh] Okay. So, so, [sigh] we just, we'll, uh, go to, we can go to, uh, to the Wi-Fi settings. Yeah. Then you, you're looking for Google-NXT at the bottom of the box. Uh, so, Google-NXT. Yeah. Can you see it? Google-NXT? Yeah. Then click it? Okay. Yeah. Then what you need to do is, uh, just type a new password. What? The password you want? Okay? Okay. Then, then hit OK. Okay? Sorry. [sigh] Okay. Okay.
64:00
Speaker 1
Your router is applying the changes, so I hit okay, right? Okay. Hold on. Yep. Oh, yeah, hold on. It's still waiting. It's circling.
65:00
Speaker 2
this password that you're about to create is for your devices to connect to your internet. yes. okay. And you might encounter against your router not found. Just go back to the settings of your computer. um hm.
65:00
Speaker 1
You're not connected to your router. Router not found. Okay, so what do I do? Yeah. Okay. Hold on. It's checking. Wi-Fi four. Okay. Password six, No, it's the password I have. Let's see the one you just sent. Wait. Okay. What happens? Trying to sign in. Okay. Wait. Let's try. Okay. Nope. This is driving me. Okay. Try the delete button. Let's do. Check the internet connection. There is the password I have. Connected. Connection failed. Oh, my God. it's
66:00
Speaker 2
Okay, so same things around what we did earlier. Yes. Just go back to the settings of your computer. Reconnect your Wi-Fi network. Sure, this time you have to use the password you just created.
66:00
Speaker 1
Okay. You were talking about let's see. Okay, I'm back to the links. Linksys Smart Wi-Fi page. Okay. Their two nodes are flashing red. Okay, I'm back to the document. Okay. Their two nodes are flashing red.
67:00
Speaker 2
yes okay so that means that you are again connected to your to your network so next thing that we will do sir is add back your child nodes or the two other links this devices okay so you mentioned sir that one of the node is on flashing red right okay so let's do a hard reset again sir on this node
67:00
Speaker 1
on one of the nodes I'm flashing red. Okay, I got to do them both or one at a time. Okay. So what do you want me to do? Hold the reset for 15 seconds. Yeah. Let me just do one at a time here. Okay. [silence]
68:00
Speaker 2
node. Same thing sir, you have to press and press and hold the reset button for 15 seconds. on the two node that has a flashing red light. up to you, sir. If you can, uh hmm. Yes, only the two nodes sir. Okay. Uh don't include the parent node. Okay, sure. And I'll just be placing you on mute for a minute here, okay? Thank you, sir. Be right back.
68:00
Speaker 1
Yes, I got the after I reset the other two nodes, they're now. And the color is purple. Yeah, okay, so what do I have to do at the same time?
71:00
Speaker 2
Hello sir. Study purple. Okay. Okay. So, sir, we do the five press again so that we can add these two notes at the same time.
71:00
Speaker 1
[silence] Yeah. [silence] Yeah. [silence] On the main node. [silence] Oh. [silence] Okay, hold on. [silence] Okay. [silence] Okay. [silence] It's flashing purple. [silence] It's solid blue now. [silence] They're flashing purple. [silence] Well, one note, now just the flashing red. [silence] And the other note is [silence]
72:00
Speaker 2
Okay underneath the main link reset button. Can you please trust the reset button five times? Not too fast, not too non the main one carrier, not too fast, not too slow. Okay, what's the lighting pattern note care okay let me know if it's back to solid blue sir, so that I can also start the timer, strange how about the child name flashing purple nodes sure or this one?
72:00
Speaker 1
It still flashing purple. Now the other note, they're both flashing. red now. okay. well, I hope so because it's getting, I'm getting a little frustrated. They're still flashing red. Oh, wait. What? Yeah. One one just went blue now.
73:00
Speaker 2
Yes, yes, sir. and we still have exactly three minutes. Okay, given, 10 seconds for one that has a blue light, sir. It will blink red. okay, just give it a minute. Yes, sir. Just give it a minute more. It will boot up, yes. That's okay. That's okay, sir. Okay, sir. So this will be our last step, sir. We can unplug this nodes, put it back to your preferred places, and just leave it for. just give it two to three minutes, sir, to reconnect. Don't need for you to do anything. Just unplug and plug it to your preferred places. Okay. Yes, sir. Yes, sir. Go ahead.
74:00
Speaker 1
Hold on a second.
78:00
Speaker 2
Yes sir, just take your time sir, no worries. [silence]
78:00
Speaker 1
Okay. [silence] Okay. [silence] Okay. [silence] so it's [inaudible] blue. [silence] Okay. [silence] Okay.
79:00
Speaker 2
Okay, so for this noticed, sir. Just just give it another two basic minutes to reconnect, and that will be all good, sir.
79:00
Speaker 1
All blue. Will just stay blue. You think it's good now? All right, let me just go. I want to check something here real quick.
80:00
Speaker 2
Okay, that. Yes. Yes, sir. As long as it stays solid blue, sir, that will be all good. And for you to confirm, sir, on the link list page, just go to device list. If you can see three nodes online, sir, then that's already done. [silence]
80:00
Speaker 1
Okay. Hold on. Okay. Let me go up and check that real quick. bear with me. Everything All right. So, why did this, why did this go down? Because I was on my phone, the app had something and then I wasn't home and so why did this go down? Why did these nodes go down?
81:00
Speaker 2
we're going to check that out. Okay, sir.
81:00
Speaker 1
Do you know why? Okay, I don't know what you're I don't know what it, it was, it was down before I did anything, right? So the the network was down before I did anything, that's why I called. You know, we checked the internet with the internet ISP provider and they had said the modem and their internet, everything's working fine and that's why they concluded it could be the router. So let me get this back in order. Just bear with me here. I guess I'll look at that later.
82:00
Speaker 2
I'm not so sure what happens here, but one thing I, uh, remember that you did is you reset the the notes, which is actually the last troubleshooting that you should do. But possibly there's a system. Hmm.
82:00
Speaker 1
so, okay so uh now what do I do to confirm the the nodes I'm on the LinkSmart Wi-Fi page again. [ silence ] device list there you go okay so I got three links it's uh devices so that's my so it must be on okay okay yeah I think that's it okay okay uh
83:00
Speaker 2
Okay, go to device list, sir. Yes. Okay. Yes, sir, that's it. So yeah, it seems that everything is now okay. Any other things you want to check? Okay. Okay, so yeah, if you need further assistance, sir, Linux is open from 8:00 AM to 11:00 PM. Feel free to call us back, okay? And thank you so much for your time, sir. I do really apologize for the inconvenience, sir. [silence]
83:00
Speaker 1
[silence] so so in the future I guess, is there an easy way if this happens again? Is it do I just I guess I call, but do I have to hit the device five times like we did or how does that work? Are I doing it on my phone or? Yep.
84:00
Speaker 2
abaig. [silence] [silence] If this happens again, sir, please do not press directly the reset button. What you need to do, sir, is turn off your modem and turn off your Linksys. Give it a minute. After 1 minute, sir, you have to turn on again your modem. Start with the modem. Give it another minute for the modem, then turn on your router. Yes, there are some cases where the modem will go down, like there will be issues with the internet provider, and they managed to fix that, but the router was not able to reconnect. So if this happens again, just reboot your devices, sir, modem and router, so that your router will reconnect back to your Wi-Fi without
84:00
Speaker 1
So you what you do is you first unplug the modem and then you unplug the router, then you plug the router back in and plug the modem back in or you just: Yep. Okay. Okay. Okay. So turn off modem and router, and then turn the modem on first. Okay. Okay. Got it. Okay. All right. All right. Thank you. Bye-bye.
85:00
Speaker 2
No, turn the devices off the other way. Turn off both devices but. When it's time to turn on turn on first your modem before your router. Mm-hmm. Yeslet's Yes. Give it a minute first. Give it a minute so for the modem to boot up before you turn on your link sync. Okay. Okay. Anyway sir you can call us back. You're welcome sir. It's my pleasure assisting. You can call us back if you need further assistance. Have a good day. Stay safe and bye-bye. [silence]
85:00