V2 Rubric Detail — 7da35c92-6353-11f1-a…

Well, I'm having trouble with a, a MR9600 router. And what I'm trying to do is, I'm trying to use it as its own network. And, and it's not working. So I want to, I want to set it up, but as its own, so that I have its own Wi-Fi

I have a mixing board I'm using an app for to be able to connect actually control it wirelessly. And uh the the process works just fine as long as I have an internet connection hooked up to it, which I don't need, but as as soon as I uh so I'm able to log on uh through the unit um and and control the mixer. And as soon as I unplug that internet connection just to use it as a standalone network router, um it disconnects, and I don't have any don't understand why it doesn't, you know, work as a standalone unit. here.

Well, no, I don't want the internet. I don't want the internet at all, I'm I try to use, you know, there's an apple here for it and the app doesn't work very very good at all. Um, you know, you can go into the app and do things with the router and uh, I'm only I was only using the internet to go in and and program the router and change the router's name and password and that kind of thing. But the process I'm trying to do as far as I'm trying to use the router so I can have a a tablet or a phone that actually connects to a a mixer or a mixing board. You can remotely control a mixing board. So, I don't want to use the internet at all, um, only as a setup tool. But once I have it set up, which I do, um, and it connects fine as long as there's a a internet connection, but as soon as I pull the internet. [silence] connection you know on the front there it's normally blue and it's it flat you know it's got it flashes red and I'm just trying to figure out why in the world um you know it's a router I can can connect to it with my devices I can see that I'm connected and I'm not able to uh connect basically to the mixing board through through the router for some reason now if I if I simply plug an internet connection in uh then all of a sudden I can connect and I don't I don't I don't want the internet uh as it's I'm using it as my own network uh well it's a mixing board and it's and it's got three or four different apps that yes that run it and I have a I have a different router and

the idea with this router here was it's a more powerful router and I have a different router that I've been using, and as soon as I simply, uh, just trying to give you as much information. As soon as I take my other router and simply put it in place, in exactly the place of the, uh, the one that's not working for me, it it connects, fine, no problem. Um, so, yeah, I mean, the, the mixing board has apps that you can use on a phone, or right now, I happen to be using an iPad with the app. And the the app allows you to talk, you know, control the mixing board wirelessly through a tablet or phone via the router. [silence]

Well, no, when you pull up the app on the on the tablet, for example, it shows, Yeah, it's not talking to to it. It's, it's, you know, and and if you if you go into there on your network settings, you'll see it says no Internet. Well, course, and it, you know, I don't want to I don't I don't need Internet. It shouldn't need Internet because I'm actually when I when I look at the tablet, the tablet is connected to the router. Right. Uh, right. Right. No. It[ silence]

And I was just gonna say, if I just simply take, uh, if I simply take my internet line from my house and like, you know, because when you're doing this, you're not plugged into the internet port. You're plugged into the ports next to the internet. That's how you get data from the mixing board. Okay, so the moment you plug an internet signal in, like I got a hard wired internet cable, the minute you plug it into the internet, then all of a sudden, the app works fine. And it's not how it's supposed to, so I'm trying to figure out how to configure this thing so that it just will talk to it. It's talk to right.

Oh, physical device. I'm not sure what you mean. [silence] Sure. It's it's called Waves LV-1. Classic. LV one. Sure. [silence] Well, that is the model number.

Okay, just a second. And also I have, I have went in and updated, you know, the firewall. You still there? Okay, okay, okay, I'm sorry. I'm trying to access, uh, I have a photo of my serial number on my phone and I, I didn't want to disconnect you there. Okay, so, uh, and, and just so you know, I, I've, I've tried this, you know, I've done a factory reset on the router. And I want, just because, you know, I went in there and all I want to do is I want to change the name of the router to my business name so that when people are trying to log in, uh, because this is going to be done by, you know, others, they log in and it gets, [KEEP_UNCERTAIN] see me name and then they can put the password that I give them, so when I set this up, that's what I used the app for, and the internet, was to go in, and name the router, and put my password in, and I was successful, well, you know, like I said, when I ran into trouble, of not being able to actually use the unit, because I took it out to a to a job, to use it, and it didn't connect, so I went through, and you know, there's a red button on there, that you can do a complete factory reset to the default, and I've done all that, too, and, uh, you know, that that reverts you back to, um, you know, how it comes from the factory, just so you kind of know, I've been trying to, I've tried pretty much everything I could think of, but, uh, the serial number, let's see here, well, actually, I have a password on my phone, I can I can get the. serial number off of the unit. Just a second here. Okay, you ready? Okay. It's 32L10J06A008799. Well, and also too, it's a, this is a, it's a 98610 is the model. MR98610.

Well, it's Starlink. But you know, I've read through your manuals and everything and everything about it, and when sorts of troubleshooting come up, they say contact the internet provider. Well, the internet has nothing to do with the problem. The internet works fine. The unit works fine. It works with another router. The router, it's not I don't know if it's configuration thing or what what's the problem with this problem with this is because like I said, when you plug the internet connection, connects just fine. The internet has nothing to do with the data coming from, Okay, I'm just

Just trying to work my way through so you understand. Again, the internet really has nothing to do with the unit other than setting the, setting the, you know, the router parameters up, Gary. But I don't know. I just don't know if there's just some sort of Um again, this is Yeah, I, like I said, when I take my other router, it's, you know, it doesn't have an app, an app like this router and I just simply plug it in I'm able to do everything that this one won't do. So I'm just I'm just I've been kind of perplexed cuz I've been trying to work with this for over a week now.

Uh, I believe so. I, I probably may have called, inquired about some products before, I'm sure. Rich Harrison? Yes. H A R R I S O N. Well, I'd prefer not to give it out if I don't have to.

I get too many, too many emails and things like that. And actually, I didn't really even know that. I you know, I gave Atlas my email already to sign up for this Wi-Fi that didn't doesn't work for me. So anyway, I'm not a big fan of an app or or something that you have to basically give an email out to to for the thing to work. And I will tell you this app is just a joke. I can't tell you how bad it is. You got when I take my tablet, got to press on press on these functions multiple times just to get to change screens and it it I've never seen so such a bad app.

Yes. Yes. yes yes yes The real question is is why is this router not acting as a network because that's all I'm wanting it to do is act as my own personal network with my own name on my

and I have it I have the network named and I have the password so and again I can I can log into it from my my home laptop I can log into it with a tablet I I'm able to log right in to the router and like I said then you take that you know cord and go from one of the other ports and you plug that into the data of the mixing board and that's exactly how the app will communicate and again when I do that that way it does not communicate now as soon as I plug that internet connection in then all of a sudden it connects so it's passing through and you know the network is being used only with the internet connection and I don't understand yeah

Well, yes. I mean, yeah, I sure do. Well, you know, this is just,

Well, I gave you, I gave you all the information. I gave you all the information. Serial number, the spec of it, the problem I'm having, and you don't, you don't. It's a joke. I want some support. I just need help with the problem I'm having. Instead of you, you picking apart my, you wanna help or don't you? Cuz I'm gonna, I'm gonna hang up on you. [silence]

Of course you can't, and I'm remembering the conversation why I told you guys to get lost when I was thinking about buying this fucking router. And I've made a big mistake because it takes a fucking app to run it. It don't fucking work right. And it's pissing me the fuck off. You got that? You can take your fucking links this router and shove it right up your know where. Because your support sucks as bad as your app does. You guys are a joke, man. Thanks a fucking lot, bud. [silence] Well, you better get me a manager. I wanna speak to a manager. directive or I don't. You. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence]

Federal insurance. Support. Yeah, please do. Well, it don't matter. I get to tell them what I think about your rotten company.

Well, it's just that, you know, that you guys is, uh, when I tried to call you guys a while back about getting, just simply getting product information, and I was put through hoops. Um, you know, just to simply ask some questions. And I went ahead and got a unit here, and it's not, uh, it's not working. And I'm simply trying to get some support and it's the same thing with you guys. You guys want emails and all this, uh, information when I'm just trying to have a, solve a problem and I don't like your support. Your app doesn't work right. And I'm very dissatisfied with this unit that's, that's not doing what I need it to do. And I've spent over a week, just basically trying to get it to do a simple function that my other router will do. It's not plug and play. It's not.

I can simply unplug this router and plug the other one in it and it works fine. So, I spent over a week trying to solve this on my own. Your your tutorial tutorials don't show any information and I'm so I'm stranded here with something that's not working for me. Yes. Yes. Yes.

[silence] Well, that's really bad business and, you know, I won't be buying any more Lexus products from you guys. The unit looks like brand new and, you know, you companies are constantly discontinuing and reinventing the wheel and it's almost the same damn unit that you put out and it's a it's a game to keep the consumers buying more stuff from you guys because that's what you guys do is you you get something going and you discontinue it and

So your your your your company's a failure. That's all I got to say. and that's why I ask for a supervisor because this is what you need to know is that you you want me to throw this in the trash and buy something new from you. Well, your policy your policy's your policy's geared to making yourself more money and screwing the consumer over. That's what your policy's good for. After and if your app worked right, maybe I could get this done on my own, but the app ain't worth a fuck either. Okay. Great, great. It's probably I probably already. Yeah, go ahead and send me the article because I'm probably already read it.

I've been online trying to solve these problems and I see there's other people that have the problems and again, the reason why I'm calling you is because I've tried everything that I know. So, Linksys is useless for, after the sale, basically. So I hope you're you're you're, I hope you're proud of your company. I hope you're proud of your, I hope you're proud of your company because I won't be buying anything from you anymore. I just go to Netgear. Yeah, sure. Startech4@outlook.com. Outlook.com. Startech4@outlook.com.

Yes. You don't. Yes. Well, I'd prefer I'll prefer I'd prefer for you to go ahead and shut it down while I have you that way if it does go through I don't have to call you back.

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