Speaker 2
Welcome, to, Links' support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.ports.com for more information about your product. [silence].
00:00
Speaker 1
Daphne, I hope you can help me. I get a uh a router MR7350. And uh I'm having problems connecting my um my two uh extenders to it. When the when I hook both they own static IP that I set up for it. But when I plug in one the other one goes out. Um, it's always that my first um, my first, my first extender. But my second one stays on. But as always, they always goes out from working. You know, you have the blue light on my extender.
03:00
Speaker 2
Thank you for calling Linksys. This is that the, how can I help you? Yes, sir. [silence]
03:00
Speaker 1
but it's, it's not, uh, it's not doing nothing wireless. It's not showing up in the, um, in the link Linksys Smart Wi-Fi anyway. So i'm having problems with. Yes, it's from Lynk's is two. It's a, it's a RE7350. I got two of them and i'm trying to - I'm trying to, uh, get them both of them to work. But every time i get into work, I've been through a lot. I uh, every time I get them to work, one of them always goes out. They never can stay on at the same time. And I set up a static eyepee to each one of them. Yes. Yes. No, they never, they never ever was able to one time they stayed up for three days. This, this when i went through the, uh, through
04:00
Speaker 2
Okay. Well it's your expanders are also from linksys. Okay. Did you set up different IP addresses for each one of them? And this was working before?
04:00
Speaker 1
What you call it? I'll show you in a minute. This is when I went through the let me go over the kitchen activity. This is when I went through the I tried to use the static IP with the uh DACP reservations and and that never worked. I mean it tried, it worked for a couple of times, but then they told me try to set up the static IP inside the uh linksys extenders. So I did that. It shows up on when one of them works, it shows the static IP and everything. But then as I look at look at the one that's up right now, it got a different IP address and it's supposed to be static. I don't even know how that even happened. Uh-huh. Right now, it's supposed to be Exactly. Both of them are set up for static IP. 192.168. minus two.
05:00
Speaker 2
Okay, so both of the extenders are set to static IP right now but you keep losing the.
05:00
Speaker 1
6a.1.3. Huh? Say. say that again. Right. 4. And the one that's supposed to be uh.4 is now on a different IP, not even on a static. I don't even know how that happened. Exactly. I'm trying to figure out how is he doing that? I've been doing that for about three or four days. Yes. I've been doing all that. It's this something stopping both of them from coming up. There's something just stopping both of them from coming up. Huh?
06:00
Speaker 2
so one of the extenders is set to 192.168.1.3 and what about the other one? Okay. All right, well, if it's on static IP, sir, it should not change. Okay. And did you have you tried resetting the device to factory defaults and uh reconfiguring it? Okay. Okay.
06:00
Speaker 1
Oh, Charles Griffin. Let me see something. G R I F F I N G R I F F I N G R I F. Rockman Griff. R-O-C-K-M-A-N. Griffin. G-R-I-F-F at gmail.com. Let me see something. Mm-hmm. Mm. Oh, it is? I didn't know that.
07:00
Speaker 2
the record here. Charles how do you spell your last name? Okay. And your email address Charles. Okay. Yeah, cuz what I can suggest to you to do sir Charles is to reset the device and I cannot suggest a firmware update on this one cause upon checking on our system, your RE7350 is one of our end of life devices, okay? And if it's yes, it's it's end of life. Um, it's if it's, uh, actually, it's it's end of support, one of our end of support devices. So when we say end of support and end of life, Links is no longer manufacture this particular device. There will be no longer updates, software updates, um, fixes, even, uh, hardware repair repairs or technical support for this device. Even technical support is no longer covered for this one. The technical support already ended June 2026. So what we can offer is our website which is support.lincess.com where and you can find their articles and how to, um, fix your or reconfigure your range extender. So Yeah. Your router MR-7350 is is working definitely because some of your wireless devices are working. Um, you're able to go online with it.
07:00
Speaker 1
Yeah, exactly. That's what I'm trying to find out. It's one thing, it seems like there's one something that I'm not doing, it's something, if I can get both of them working, because every, so say like if I unplugged the one I have upstairs, if I unplug that one, the other one's gonna come up and I'll be able to surf off of that one. See what I'm saying? For some reason.
09:00
Speaker 2
[silence] Your internet is working. So, it's just so happen that there's a conflict with your extenders. So, what I can suggest is disenable. [silence] Yes, I understand. [silence] Yeah. It could be that um actually there there should be no conflict because you can set up uh two or more um extenders. Okay. So it's really not advisable for you to have a lot of extenders because uh with if you're connecting to uh to an extender your speed connection will uh will cut into half. Okay. So, yeah, that that's not advised.
09:00
Speaker 1
so so what I'm when I'm looking at the second one yeah so I'm looking at device info it says connection type static IPP address 192.168.1.4 that means it's on there right the one that's that's working yeah okay so when I'm looking when when I'm when I'm when I'm looking in um when I'm looking at device list I see that I see that one but it says it has a different uh uh address do that matter it has a different I-P address on there yeah it says 192.168.1.20 why why is that but if I go into the device itself it shows a static I P the info on there but if you looking in the device list it's got 192.168[silence]
10:00
Speaker 2
yeah, it is on static IP right now, yes. That that should be um that should yeah, that should never change, okay? Because it's on it's static. Well, I yeah, go ahead. It has a different IP address. Yeah, go ahead.
10:00
Speaker 1
yes yeah just that one not the other one cause it's not up. Yep, this the second one this just the second extender. I'm able to get into that one. I'm able to see it. I see the info with the static IP, but when I bring it up on a device on a Linksys Wi-Fi and I'm going to devices, I see a different IP address. I see Linksys range extender too. Yes, it has the same MAC address. Mm-hmm. it has the same MAC address. Okay. Mm-hmm.
11:00
Speaker 2
So you're able to access the extender's user interface. Yeah. Yes. So on the device list, it has the same Mac address or it has the same Serial Number. Mm-hmm. Yeah, I also cannot really answer that one since there could be a glitch on the Linksys Smart Wi-Fi. So as I mentioned earlier, okay? There could be a software issue, okay? And this RE7000
11:00
Speaker 1
Oh, okay. I'm gonna have to figure that one out. What's the next, do you know what's the next one to the 7350? That's the newest one. with the DE 73 59 or 60 or something like that. Is there another one? A newer someone. Because I just have to get I can get two more I guess. I hate to thinking it was old. Wow. [silence]
12:00
Speaker 2
3500 no longer has updates. Okay. So, that can't be fixed if that's the case. So, yeah. Because again, um, this is one of our end of life devices, and even if it's already, and if the port... Um... Yeah, with the range extenders, um, I don't think, uh, they... Hold on. Let me just check. Yeah. Okay.
12:00
Speaker 1
So what do they use now? For extenders? They use mesh or something? Okay so trying to get a mask extender okay I do that okay okay
13:00
Speaker 2
Yeah, I think all of the range extenders are already end of life and end of support. Yeah, you can, yes, you can, you can switch to a mesh network. Because mesh network has extenders. Okay. It has some nodes, okay, that will extend the signal from the parent node. Yes, we, we suggest you to upgrade to a mesh network, too. And with mesh routers, with links with mesh routers, you can get free technical support. And aside from that, there there's also updates. So it's covered for, it's still covered for technical support.
13:00
Speaker 1
let me just got them. I didn't even know they was old. Yeah, I just got them. I didn't know they was old. I'd ordered them. I'm sending them back. Okay, I'll do that. Just look for some good mask extenders. All right. Thank you. All right. Uh okay. You too. All right, bye-bye. Click.
14:00
Speaker 2
You just got them? Okay. Well, if you still have the receipt, sir, you can always, um replace it from the store where you purchased it. yeah okay alright then so well for more information please visit our site support.Linksys.com this is sepi again from Linksys thank you for calling you have a great day bye bye
14:00