Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting www.register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty... [silence] thank you for calling Linksys. This is Abby. How can I help? [silence] Yes sir. Uh-huh.
00:00
Speaker 1
But let me a new router, right now I have my Linsey router connected into my bright speed router as a second network. I'm not sure, I mean it works okay, but I don't know that's that's ideal. I I before that I just used the Linsey router, but the problem with that is bright speed won't support your router. So the way to get around that is I use their router, and then your router and to their router. And one of the things I was reading, I honestly, I don't know if it's correct because I used AI to just to guide me. Uh it's telling me to like I I got this new, they bright speed just sent me a new router, and it's supposed to accommodate, you know, the two uh gigabyte uh fiber. And uh what I'm directed, not from now, but that's why I was calling you first, cuz I want to hear from you.
01:00
Speaker 2
[silence] you you Mhm. Mhm. Yes.
01:00
Speaker 1
Guys, as far as what would be the best way to set up my um, uh, Linksys uh, routing system, uh, what I was reading, it said to use it as a bridge just for Wi-Fi, as opposed to the actual router, um, because it can't accommodate the two, uh, gigabyte fiber. Is that correct? Male: For I have four nodes. Yeah, I have, uh, you know, the parent node and I've got, uh, one node in my, the center of my house and then, um, I believe I have two two upstairs. Uh, let me look. You know what? I I I got the app.
02:00
Speaker 2
Yeah, we can actually set this link as router to, to bridge. How many links of devices you have in what do you have? Three? Three nodes or four in total? [silence]
02:00
Speaker 1
No, I have three nose.
03:00
Speaker 2
Yes, some two giga bit. So from one GBPS to two GBP, yes. As I've checked here, this MX-6200 can only accommodate up to one GBPS. That's for the WAN. Even for the LAN, it can only accommodate up to one gig of speed. Okay. So if you have two gig, it will only give out one gig, cuz it only supports one gig uh connection speed. Okay? Now we can try um, yes if you've mentioned earlier, we could probably try to [silence]
03:00
Speaker 1
Okay. All right. But it'll still be, it'll work like an extender then? Okay. So I I haven't connected the Brightspeed router yet. So should I do that and and then work with you or can you just give me the instructions and I can just do it myself?
04:00
Speaker 2
Set this as a bridge. So as it will take the, it will disable the router capability. So the main router, your main, the, the one from Bright Speed will act as the main router. Yes. It will work as an access point, a wireless access point. All right. So. Mm-hmm. Yeah, if, uh, I can actually walk you through the process. So, Tony, um, let me just, uh, I just pulled up your record here. So this is Tony, and your last name is CIO, F-F-R.
04:00
Speaker 1
correct coffee. yeah. uh, actually, I thought it was is it 62 or 63? I I maybe it's 62. I don't know. Would it say on my app, what it is? Um, Oh, you're right, it's MX 6200. Yeah. Okay. Okay. Yeah, that's that's what ever. I have three nodes, not four. I misspoke.
05:00
Speaker 2
hack45 at yahoo.com. And, currently you have an MX 6 200. So you have four of these. MX 41 6 200, right? [silence] Well, it should be underneath the router. Uh, it's on the sticker. I should say model number. [silence] Okay. All right. You, you have three nodes.
05:00
Speaker 1
Right. Yes. Yeah, I can. Let me just boot it up. Just give me a second. I was just using my phone. I was using my, I have the app on my phone, so that's why I thought maybe I'd just use the app. Okay.
06:00
Speaker 2
In total. Okay. So, in this case, since we need to reconfigure this Linksys device, can we do you have a com right now your computer is connected to your Linksys router to your Linksys network? Are you able to go online wirelessly?
06:00
Speaker 1
yeah, it's just just now booting up. is there any particular browser you want me to use? sure. yeah, I call it actually I call it brightness, even though it's you know, Zelenat. laptop. Okay. So I'm on Chrome.
07:00
Speaker 2
Alright, so do you have the computer ready? [silence] Okay. Uh, can we just use Google Chrome? So, what's the name of your network? Did you personalize your Linksys network? Oh, okay. So that computer is a laptop or a desktop? All right. Uh, Alright.
07:00
Speaker 1
Uh, no, they're actually all white. All right. Yeah, that's, I mean, it's working, so it's HTTP colon slash slash my, yeah. My router.local. All right.
08:00
Speaker 2
on the address, Bareser type in to our three nodes. They're all blue, right? The including the parent node. OK, solid white. Alright. code local. Thank you,
08:00
Speaker 1
Oh, okay. Now, I'm coming up to, okay, it says access router, so is that just my router password? No, I, I, I forgot, remember what it is. Well, I think I have it. There's a, uh, actually I've got my pin. Um, I'm just looking at it. You know, I wrote myself notes. Let me see.
09:00
Speaker 2
Okay. Yes, that's the router password, sir. Just type in the router password. Well, if you happen to forget the password, you may just click on reset password and put in the recovery key. The recovery...
09:00
Speaker 1
I mean, I think that this fault was just admin right. Okay.
10:00
Speaker 2
Yes, by default, it's admin, all lowercase. But if it doesn't work, sir, you may try reset password instead. And just put the recovery key.
10:00
Speaker 1
Okay, the recovery key is, what do you mean recovery TV? Okay, I think I have it. [silence] Okay.
11:00
Speaker 2
Oh, it's underneath, the parents node, sir, the main one. The one which is connected to your bright SP. So, just try to look underneath it. You would be able to see the um, the recovery key.
11:00
Speaker 1
Yeah, I think, okay, it says create a new password. So, any particular any characters or anything for a new password? [silence] Okay, what do we already got? Yeah.
12:00
Speaker 2
Yes, you may actually, it's a, you need to create a strong password for that, sir. Uh, combination of numbers and letters, at least uh eight characters.
12:00
Speaker 1
Okay. [silence] Oh, [silence] yes. [silence] We are in. [silence] Yep. [silence] Got it. [silence] Okay. [silence]
13:00
Speaker 2
Are we in? Okay, all right, very good. So we are, we're in the Linksys Smart Wi-Fi tools page. So kindly look for connectivity. It's just right below router settings. And then go to Internet settings. Okay. And then under Internet settings, you have their IP before. Please select the
13:00
Speaker 1
Got it. Okay. Right now it says automatic configuration hyphen DHCP. Okay. Oh. Gotcha. Okay. Well, right now I have my older BrightSpeed router and I have the lynx sy parent node connected into that. And it's so, I've been using it as a separate network. But I haven't connect this new router. I mean, I can do that, but then I'm going to lose internet. Right.
14:00
Speaker 2
Sure. Click on edit first. click on the drop down list. and select bridge mode. by the way sir you have the you have the uh, brightspeed, um device or bright speed modem connected to the internet port of your linksys, right? of that parent node, of the main node
14:00
Speaker 1
in the process.
15:00
Speaker 2
Yes. you might lose the the Internet uh temporarily, sir. But once the uh once this Linksys router would be able to recognize the connection from your bright speed modem, then it should be able to connect. because uh once it's set to bridge, then it will act as a wireless uh access point. So, your main router will be the bright speed modem or the bright speed router. Yes. So, yes. Yes, once you set it to bridge, it will just act like as a wireless um, yeah, it's a it's a wireless access point. And the the bright speed, uh, router,
15:00
Speaker 1
Okay. So, just so I'm clear, so right now I have a bunch of devices, I actually have more devices connected to the Linksys routing system than the brightxy because the former the router that they gave me was, you know, it's a piece of junk. It just doesn't, you know, put out enough of anything. Now, how will that change this when I change this to the bright mode, what's going to happen to all those devices that were connected to what used to be the router of, I mean, the network for Linksys?
16:00
Speaker 2
or not your main router it will give out IP addresses to each of your devices, so that's the main source of your internet.
16:00
Speaker 1
Okay. I got you. Okay. Gotcha. Okay. So, that's all I have to do? Oh, okay. Okay. Okay. [silence] Okay. [silence]
17:00
Speaker 2
not, uh, of, uh, of your linksys. Okay? It's still going to be connected to the same network, but the one who gives out the IP addresses to each of the devices will be your bright speed router, not the linksys anymore. Yes. Because we've disabled the router capability of this linksys router. Yes, sir. Yes. Since your nodes, the, uh, the other child nodes are already connected to the this, uh, parent node, so no need for us to change anything on the child nodes. So, that's already paired. Now, all we need to do is just to set the connection type to bridge. [silence]
17:00
Speaker 2
Okay, so any more questions? Yeah, you may just click apply and then okay. Yes. So once you set it to bridge mode, yes, just enable it and then click apply. So if you want to access the uh router, so there's an option, I mean there's an uh a link there for you to be able to access it locally. So just copy the links there that's HTTP colon slash slash Linksys and that's the uh the last four digits of the Mac address I think or the serial number.
18:00
Speaker 1
Okay. Could you give me that again? HTTP slash slash link. See? Well, it's applying the changes right now, so I can't really do anything. It says your router is saving your changes. Your device will temporarily lose connectivity in the process. Okay.
19:00
Speaker 2
yes, before you get to the uh the Lynx is router. yeah alright, okay um it's under the connectivity uh page do you see the note to for login locally can you see that page? oh okay. yes for you to be able to log in locally just go to http colon double slash local
19:00
Speaker 1
Okay. So, on this sub, I'm looking at this Brightspeed, router, and it's got a 2.5 G Ethernet, a 10 G. Yes. Four or five. So, the five is what I connect this one to the modem, right? And then, which one do I connect the Linksys router, the parent? Which one of those do I go? Do I go one, two, three, four? [silence]
20:00
Speaker 2
2.4 and 5. [silence] [silence] I'll connect it to the to the internet. It should be to the internet. [silence] [silence] [silence] same connection. So no need for you to uh change.
20:00
Speaker 1
Okay, but I guess what I'm asking is, um, um, it's, it's connected right now. It's connected to my other router, so it's connected to the Internet. But when I, when I connect this new router, which one of these one through four slots should I use? Is the two point five or the 10 G or the two or the one? I'm not sure which. I, I, I don't understand the difference in these. [silence]
21:00
Speaker 2
s the cables there? Just leave it connected to the internet port. So, what are the ports available on your BrightSpeed? How did your Br
21:00
Speaker 1
Uh... I, just one of the ports, right, I think you're talking about the previous connection? Yeah, it was just one of the ports that were. I mean, there's only one port that's in blue. Which is I think the main.. I'm guessing that's the internet. I don't know. Right. Yes, right.
22:00
Speaker 2
speed uh um your your internet provider uh how did they instructed you where to connect the linksys did they advise you to connect it to the to one of the ports or to the internet yes because you have a modem right you have a separate modem and then you also have the bright speed router so let's go with yeah so go off with Wi-Fi and then turn it back on. yeah yeah let's gonna do and then that will pick up the your SSID yeah or like try logging in log in now actually log it in just it's okay try
22:00
Speaker 1
I'm going to take a, I'm going to take a, hang on. It's a little different room here. It's actually, yeah, it's just a different router all together, so I don't know that the ports are marked the same way. Let me look. Okay,
23:00
Speaker 2
So your modem is connected to where to which port of your Bright Speed? Is it connected to the Internet? That should go to the Internet ports of your BrightSpeed. There should be a.
23:00
Speaker 1
Yeah, that's what I was asking though, but they all look, they all look the same, they just have different numbers next to them. That's what I didn't understand, you know. It doesn't matter. Oh, okay. All right. Okay. Um. Yeah, I think so. I mean, I just have to connect. [silence]
24:00
Speaker 2
Yeah. that how it is set up sir you should have a modem connected to the internet port of your brightness router and then since the internet slot is already occupied by your modem so we have no other choice but to connect your Lynx as router to one of the numbered port on your bright speed yeah yes you may connect it to either one of the numbered ports so it really doesn't matter. Okay. [silence]
24:00
Speaker 1
this actually, disconnect the older router and reconnect the new one. So, that should just work, right? Okay. No, I think now I'm good. Thank you. You too. Thanks. Bye. [silence]
25:00
Speaker 2
Yes. Yes, the Linksys router is now configured as a bridge. Okay, you should act as a wireless access point right now. And the child nodes will act as the wireless repeater. So, Sir Tony, will there be anything else that you need help with? If ever you have any concerns, Sir, you can always give us a call back. Okay, then. Thank you so much for your time. And this is Eppy again from Linksys. Thank you for calling. You do have a great day. Take care, sir. Bye bye.
25:00