V2 Rubric Detail — 7f9b05fe-799c-11f1-a…

Generated 2026-07-18 01:05 UTC

← Back to comparison table
✓ Feedback submitted — thank you!
Call Start
2026-07-07 00:40
Duration
64m 11s
Contact
Jim Fasio
Issue Type
Router Setup
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Nathan Amores
HappyFox Case
#LTS00136103
Support Country
Other / Unmapped
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: WHW03 - no internet
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (5 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol1.00/5
Efficiency1.00/5
Overall1.4/5

V2 Rubric Scores

Resolution0.94/5
Technical0.00/5
Communication2.50/5
Ownership0.00/5
Escalation0.00/5
Customer Exp1.79/5
Overall16.7% (-11.3)

V2 Grader Summary

The agent failed to identify the product model and provided technically inaccurate guidance, including referencing a non-existent 'solid green' LED and misusing the 5-press method. Troubleshooting was abandoned in favor of a sales pitch for new hardware, and no valid escalation or RMA process was initiated despite a likely hardware failure. The customer's issue was not resolved, and ownership was not demonstrated.

V1 Case Analysis

Customer unable to pair three Velop nodes; LEDs showing solid red, flashing red, solid blue. Agent gave incorrect 5-press pairing instructions, failed to identify model, and incorrectly suggested hardware replacement. Issue unresolved.

Troubleshooting Steps
  • Instructed to hold reset button for 30 seconds on each node.
  • Attempted 5-press reset (press-release five times) as a pairing method.
  • Guided power-cycle of the router.
  • Suggested using Ethernet cable between nodes.
  • Recommended purchasing new hardware (MX series).
Key Observations
  • Agent incorrectly used the 5-press method as a node pairing technique, which is a diagnostic escalation, not a setup method.
  • No product model, serial number, or warranty status was collected or confirmed.
  • Agent failed to verify modem status, WAN connection, or correct LED interpretation per KB.
  • Call shifted from troubleshooting to hardware upsell without resolving the issue.
Positive Highlights
  • Attempted to guide the customer through reset and power-cycle steps, albeit with incorrect durations.
  • Attempted to use the app to add nodes, though the process was not completed successfully.
Agent Errors / Gaps
  • Provided wrong reset duration (30 seconds) — standard is 10–15 seconds per universal_factory_reset.md.
  • Misused the 5-press method as a pairing technique — it is an escalation/diagnostic tool, not a setup method (universal_5press_models.md).
  • Failed to identify or confirm the product model/family before giving instructions.
  • Did not verify WAN/Internet connection or modem status (e.g., modem LED check).
  • Incorrectly interpreted LED states — solid red on a child node indicates no connection to parent, not necessarily hardware failure.
  • Declared hardware failure without following standard troubleshooting (e.g., checking placement, re-pairing, or factory reset).
  • Did not follow standard mesh rebuild process (e.g., universal_mesh_full_rebuild.md).
  • Shifted to upselling new hardware without resolving the existing issue or offering self-help resources.
  • Poor communication: unclear instructions, filler words, and lack of empathy.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 95%
Agent concluded the mother node was broken and suggested replacing it with a child node, then pivoted to selling new hardware without resolving the core connectivity issue or confirming a working solution.
R2 Partially Met Diagnostic thoroughness conf 90%
Agent performed multiple reset attempts (30-second hold, 5-press) and power cycling, which are relevant troubleshooting steps, though misapplied in sequence and context.
R3 Not Met Correct resolution path conf 90%
Agent abandoned troubleshooting and pivoted to recommending newer/purchased models (e.g., MX4200, 3159) rather than pursuing best-effort resolution for the existing hardware.
Technical Accuracy
T1 Not Met Technically accurate info conf 95%
Agent failed to identify the specific model number (only vaguely referencing MX2000 later) and did not perform a logical diagnostic process based on symptoms or WAN status.
T2 Not Met Appropriate tools / resources used conf 95%
Agent did not use the admin UI (192.168.1.1) or perform a modem-direct test to isolate the issue, relying entirely on verbal cues and incorrect reset attempts.
T3 Not Met No misinformation conf 95%
Agent referenced a 'solid green' LED which does not exist in any provided KB; misapplied the 5-press method as a reset/pairing tool for a node that was not identified as a compatible Intelligent Mesh model; and gave incorrect reset durations (30s) not found in KB.
Communication
C1 Partially Met Clear & professional language conf 80%
Agent gave some instructions and transitions but lost control frequently, with long silences, abrupt shifts, and lack of clear structure.
C2 Partially Met Confirmed understanding conf 75%
Agent used terms like 'mother node' and 'child node' which are understandable, but introduced confusion with 'solid green' and did not confirm understanding consistently.
Customer Ownership
O1 Not Met Ownership & empathy conf 90%
Agent suggested replacing hardware and selling new products instead of owning resolution; transferred responsibility to customer to buy new equipment.
O2 Not Met Proactive follow-through conf 85%
No clear next steps or timeline; agent ended with sales discussion rather than a defined path to resolve the node issue.
O3 Not Applicable Closure confirmation conf 100%
No prior case history referenced or observable; appears to be first contact.
Escalation Judgment
E1 Not Met Correct escalation decision conf 85%
Despite apparent hardware fault (node unresponsive to resets), agent did not escalate to engineering or suggest RMA, instead recommending new purchases.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation was performed, so execution cannot be assessed.
Customer Experience
X1 Partially Met Customer effort minimised conf 75%
Agent apologized for sore throat and acknowledged customer effort, but did not express empathy for frustration or repeated troubleshooting attempts.
X2 Partially Met Tone & rapport conf 70%
Agent attempted to guide through steps but failed to adjust when customer expressed confusion (e.g., not seeing network name); pacing was inconsistent.
X3 Not Met Overall experience conf 85%
Customer repeated resets multiple times; agent did not streamline process or prevent unnecessary steps despite ongoing failure.
Call Transcript100 turns · 108 lines
Speaker 1
This is link sys technical support calling this call is recorded for quality assurance. Please hold as we connect you to a link sys specialist. Hi, Jim. Natan here. Are you there? It's okay. Can you, what is the colors of the light on the three nodes? Itch. Okay. Let's start with the mother node, the one connected to the modem. Can you press and hold the reset button for 3-0, 30 seconds. And then after that, do the same with the, the two other child nodes. One at a time.
00:00
Speaker 2
Yeah, sorry about that. We got disconnected, but I have all three units in one room near the router. Well, I've got I've got one, one's red flashing. One solid, one's two, two are red flashing. And the one connected to the router is solid red. OK, I have a solid blue light. Let my finger off. And now, I'll go do the same thing. Hold it for 30 seconds. [silence]
00:00
Speaker 1
and hold solid blue. wait until it become connected. Okay, go ahead. No, yes.
03:00
Speaker 2
i see blue i see blue but i should wait till it's blinks solid blue okay it's blinks okay it's blinks okay it's blinks too if it's blinks go to the other one okay then you got the red okay yes i see red light blinks
03:00
Speaker 1
What about the other one? Solid blue, yeah? Solid blue, the size color of the Mother road What is the color? Solid red Solid red All right [silence]
04:00
Speaker 2
Yeah. Solid blue?The other one now is now it's blinking. It's blinking. So I has the let's see what that. Solid blue. The one attached to the modem is solid blue. And the two others,
04:00
Speaker 1
Do you think do blue or Be- brick your sense? Yes. Yes. Good, good. That's one. Uh, that re that red is a light red, not the dark red. Right? Something like m mojo and it, a red. Oh, no, no, no. that's the correct one. That's a objective. Uh, out of the other one- the third- the, um, the second channel or the third node. So, so- it okay, Let's go to the mother node.
05:00
Speaker 2
Oh red, solid red now. One is solid red and the other one. Uh, it's pretty bright. yeah, magenta red, yes, uh huh. yeah. Do you want me to push reset on it again? So it should be red. Uh, the third one is also red now too. So I have the two not connected to the router are red. Solid red. And the one [silence] Uh huh.
05:00
Speaker 1
Tell me the color. Call it blue. Can you check what is. It turns red. Blue. Can you press the reset button and then release. Do not hold. Press and release. Press and release. One press per second and do it five times. The mother. No. You have to be right. The first one connected to the modem. Press and release. One press per second and do it five times.
06:00
Speaker 2
it's, it's solid blue, solid, oops, the modem one does not turn red, it's just solid blue. on the, on the modem one, on the modem one? Yeah. so press and release, Okay. I pressed and released it five times.
06:00
Speaker 1
[silence] Did you justreact? All right. [silence] Can you press the reset button again on the mothernode? Press it for 15 seconds, 1, 5 seconds. Can you use paperclip or maybe it is solid blue. Yes. No wonder it's solid green. Make sure it is pressed farther. [silence] Dep? Use a paperclip or pencil or pen.
07:00
Speaker 2
you can hear the bone sounds still saw his bad dude let me check my TV. My two in three modem two is red wait I'm gonna say modem three is red and another mode for 15 seconds I'm pressing it for 15 seconds
07:00
Speaker 1
How's it? Solid blue. It did not react when you tried to reset it. Hmm. Okay. No no no, let's do a different way. Please involved turning on, turning off the router.
08:00
Speaker 2
And solid room. No, uh. You want to try again? [silence] and solid room. No. You want to try again?
08:00
Speaker 1
It's safety.
09:00
Speaker 2
No, no, no. You want me to unplug it? Do you want me to unplug it or turn the router on and off? Say that again. No, no, no. You want me to turn the router off for 10 seconds then plug it in? Do you want me to turn the power off at the router? Ok. Power's off at the router. You want me to put power.
09:00
Speaker 1
this is ten seconds three okay power on five one zero okay power off
10:00
Speaker 2
speaker, power is on it, the router.
10:00
Speaker 1
Power on. Power off. Power on. Power off. Okay. Power on and keep it on. Let's wait two minutes. [silence]
11:00
Speaker 2
ERROR: in speech recognition
11:00
Speaker 1
The light is solid blue or it turns red... How about the router... the modem no.
12:00
Speaker 2
the the modem is not backed up yet it's yellow the modem is still blue I mean the the belt the router is yellow so it hasn't come back to green and the Vello modem is blooming but the modem had the modem has not come back up yet now it's green the modem is green and the Velo modem is blue solid blue.
12:00
Speaker 1
it didn't turn red, right? Can you can you press one more time 30 seconds and observe if the light changes. The wet up, the modern, the one connected to the Comcast modem. Yes. oh yeah. And then observe if the light changes. If it's still solid blue, just let me know. solid blue, right? did it react? hmm. do you see any reaction? oh.
13:00
Speaker 2
Can you just, which one do you want me to the modem, Belope bigger. Okay. You want me to press it for 30 seconds? It's solid blue. I have my finger down. No, not yet. No reaction. [silence]
13:00
Speaker 1
Okay leave it okay unplug this device. This is broken. is the one that's giving you problem. You may need to get one of the child node and replace it as the new mother. Make sure to label this one and do not connect it because it will create trouble. Okay this device this uh router. Then you want the hold mother is already broken. It's a hardware issue. Yes. We'll make it as a main router. Okay. Make sure it is connected to the internet port. Not the ethernet internet. Internet. Uh I don't know.
14:00
Speaker 2
So we can make one of the other ones, the main router? Okay. [silence]
14:00
Speaker 1
Just left and right. Yeah, you can connect anywhere. It's just a left and right, by the way. All right. Tell me the color. Is it red now? Solid. Okay. Wait until it becomes magenta or red.
15:00
Speaker 2
Okay, I have the new the next one connected. It's blue now. It's blue. It's flashing blue now.
15:00
Speaker 1
Law and now. [ silence ] wait until solid magenta or red. All right, now, I need you to press and release, do not hold. Press and release the reset button. One press per second and do it five times. Go ahead is gonna be good.
16:00
Speaker 2
flashing blue. mhm okay now it's solid magenta. Okay, it went orange.
17:00
Speaker 1
Wait until solid green. All right. Now, tell me, what is the default WiFi name of the new mother node? The new mother node. The default network name. Underneath, you can find it there. It's above setup, and then by a digit. Yeah. Underneath. Turn it on.
19:00
Speaker 2
It's now green. It's solid green. It's solid green now. Yeah. The- what? What is the? It has a default name.
19:00
Speaker 1
you will find it there.
20:00
Speaker 2
I see a MAC address, and I see a serial number. I don't see a default. Sorry, one minute. Oh, the network name is, looks like, underscore lopsites setup 46F. On my phone? [silence]
20:00
Speaker 1
uh-huh connect it will ask for our water [silence]
21:00
Speaker 2
Go ahead, let me try that game. So is the old one developed set up F4 3 or is that another that's? [silence] Go ahead, I'm going to try that game.
22:00
Speaker 1
Just a sec. Yeah. Did you unplug it, right? The third one? The one. Uh, okay. The primary node connected. Uh, the primary is 46F. How about the other child node? What is the color? Also green? Uh, or aqua? Right. Mmhmm. How about the other one? What is the color of the light? Uh, not red. Magenta. Mmhmm. Okay. How about when the link is up? Do you have, did you download the link, is that in your phone? [silence] [silence]
23:00
Speaker 2
oh i love it i think i do hold on oh my yeah it's loading up yeah loading up agreed connect the router to your modem and then say it connected next okay node light is solid solid green connected
24:00
Speaker 1
you can you can use your old Wi-Fi name and old Wi-Fi password so that the devices can automatically reconnect you remember your old Wi-Fi and old Wi-Fi password, you can use that one skip for now.
25:00
Speaker 2
It looks a Wi-Fi password. I'll have to use one of my so I have to name the network the the the is it? Yeah, uh-huh. It wants a email address and password.
25:00
Speaker 1
You saw that option? Skip for now. Yeah. Okay. The router is your administrator or the control of your router. Is this 10 characters? I cannot recover this for you. You have to remember this. Great. Go ahead. Your entire network. This is you don't give this to anyone. You give the Wi-Fi password, but not the admin password.
26:00
Speaker 2
Yeah. Um, so create your router password, use this password to set up. Hmm. This is the router password for what system? Hmm.
26:00
Speaker 1
What is it? Create your own. You can create your own.
27:00
Speaker 2
[silence] [silence] Yeah I don't I don't know what it is. I don't know. I don't know what the password is or. It. So create my own?
27:00
Speaker 1
As long as yeah, you can create your own as long as it is within, one uppercase, a number, one special character. Go. no. Okay. You will be disconnected. Remember, you were set up, uh, you were connecting to Bell setup. Um, and then you renamed your Wi-Fi. So, you will be connect, disconnected. You need to connect to the new or to your old Wi-Fi to continue. Yeah.
28:00
Speaker 2
Just unable to connect to the network.
31:00
Speaker 1
you were originally connected to develop setup for 6s. And she changed the Wi-Fi name, your phone, you have to manually connect. You have to go back to setup, look up for your new Wi-Fi, connect to that one and then go back to the app. Okay. Uh, go to the settings on your phone, go to the Wi-Fi or wireless, look for your new Wi-Fi name and then connect to that one.
32:00
Speaker 2
I need to do what? Okay. I don't see the name. I see my whole house. Hum. Thank you.
32:00
Speaker 1
[silence] Did you change it to [silence] Yep, try to connect to that one. [silence] The one that you created [silence] not the router not the admin password. The one that you place with Wi-Fi. [silence] The 43 is not yet set up. We'll add this [silence] We'll add it later. [silence] Just the child is disconnected yet.
33:00
Speaker 2
And now it has a new password lock in it. Does it have a new password? Okay. This is not 43, though, is it? What? She is developed.
33:00
Speaker 1
I am not able to see or have a screen, but I am here to help with any questions you have! Your wife is called Halt, right? Can you select the whole house and then forget this network okay, good, good, good, you should try to connect to the other one.
35:00
Speaker 2
I'm able to join the network. Whole House. Okay, where did I get that? Yeah, I think we got it. Looking for my child notes. Keep your phone in the setup area.
37:00
Speaker 1
[silence]
39:00
Speaker 2
Took four to 5 minutes, or six minutes. Power notes flashing uh red flashing. Uh uh Do you think that's good? [silence]
39:00
Speaker 1
but it's okay. It's okay. No, no, it's okay. Just skip and continue or next. It's a false positive. PIN A1 dash one. Password. Tell me how many devices are connected and how many nodes. One node. Tell me the color.
40:00
Speaker 2
Uh. Says there was a problem adding, restart them and try again. There was a problem adding children, restart them and try again. Show me how. Thank you. Next. Next. Next. Okay. Finish. Okay. Go to connect your device to your new Wi-Fi. Whole house is ready. Go to your dashboard. Two devices, one node.
40:00
Speaker 1
The node on the child still blinking red, do you have an extra, an extra Ethernet cable? Can you connect the child to the mother? [silence] Yeah, you have, you have an extra, right? The old one. [silence] Yes. [silence] No. [silence] From the mother node, there are two ports in there, the other one was connected to the modem, there is an extra. Connect to that one. That's where the mother, and then the other end should connect to the child node.
41:00
Speaker 2
do blinking red. Yes, uh-huh. Oh, the child, the. mother is is green. Then I connect the child to the mother. I think it probably could, yes. Affer. Yeah, do off a different off a different router. Maybe no.
41:00
Speaker 1
If you have an extra ethernet cable.
42:00
Speaker 2
Um, just a minute, Kim. Um, um,
42:00
Speaker 1
And the carrot of the light on the mother and child node. All right can you un plug it? Wait un plug it Just turn that off. and the power off. Yes child one Turn it off and then wait six seconds and then turn it on Just the child Now do not touch the mother.
43:00
Speaker 2
Okay. It's connected. Magenta flashing, not on the child one. Okay.
43:00
Speaker 1
Um hmm. Right, right. It takes a minute or two. [silence]
44:00
Speaker 2
It's solid blue. [silence] Flashing blue. [silence] Still flashing blue.
44:00
Speaker 1
much OK. solid, solid agenda. Now, go to the app, on the upper left side in the app, click the three lines and then select, scroll down towards either new product
45:00
Speaker 2
now my phone says three devices one node. Now it's magenta. Solid red. Solid magenta. okay? Mm-hmm. okay.
45:00
Speaker 1
in the, so just scroll down towards the end. On the upper left, the three line. You saw it? scroll down towards the end, add a newproduct. Add a newproduct. Yes, that's on. And then another child now. Yes. Mhm. Yes. [ silence ]
46:00
Speaker 2
Where it doesn't say that. His phone links this Fortine. Upper left three lines. Oh, okay. Okay. All right. What do you want me to do? Set up a new product? Add a no to whole house. Plus additional no into power next. No light is solid. The light will blink while starting up and turn solid when it's ready. Is that okay? Get no light is solid.
46:00
Speaker 1
Yes, it is already solid red or magenta. [silence]
47:00
Speaker 2
Lucky for child number.
47:00
Speaker 1
is still running, right? There's like a lever, or running, take around three to four minutes. [silence] [silence] [silence] [silence] [silence]
48:00
Speaker 2
adding your child name.[silence]
48:00
Speaker 1
That's it. How many person now? What is the color of the light on the child now? Blinking red. Hmm. It's okay.
49:00
Speaker 2
Hey, so try and load it. All's well trying to add the no. On the telephone. Get blink engine rep. Okay. Okay.
49:00
Speaker 1
Is already wired. Should be faster now. I hope it is still working. At least it might be working now.
50:00
Speaker 2
This is taking a while. We'll. Dink. OK. now it says we did not find any known. Try again or troubleshoot router or child known.
50:00
Speaker 1
Click next, I'll select OK, and close it. The child note is, what is the color? Call it red or blinking right. Oh, all right. Oh, it's just a false positive then. Go back to the dashboard. Two notes. Yay. Yay. Yay. Yay. I'm happy. Click the notes. OK. That's a problem with iPhones because they have a Mac randomization. The iPhone changes the Mac address of the iPhone every time you log in. That's a problem right now. We already complained that to Apple and Samsung also, especially the Ultra, the same issue. It's the same device. Every time you [silence]
51:00
Speaker 2
[silence] it's green, it's green. Now it says now it says "two devices, two nodes." Why does it why why does it stop and iPhones iPhone iPhone? Well, what's what's
51:00
Speaker 1
Logging it creates and it takes around two to three weeks before the router will erase them. and that's our problem right now. It's not that there are two devices, it's just one device is the Mac address of the iPhone changes dark yes good I will go to you it will turn red it will blink with a minute more, and then it will go back to green going to go back to green does be
52:00
Speaker 2
so i can unplug i can oh what happened i can the i can unplug the green uh child okay i went to magenta linked to magenta
52:00
Speaker 1
Look at at it. Wait around 34 minutes. OK. Good solid green. All right. Open the close the links is up. Wait 6 seconds. Open it again. It's OK. It's OK. It will simulate this connection. Close the links is up.
53:00
Speaker 2
Still blinking magenta. Okay, it's green. And the mother node is green. Well, wait a minute, no it's. No, it's blinking green. So.
53:00
Speaker 1
Create six seconds, and then open it again. You know, why it turns red, the child node, it was simulating a disconnection. It asked the mother to discover it. It's a normal thing. Okay, go ahead. Two child nodes, I'm sorry, two nodes, one is child, one is mother. Okay, so, open the nodes. Click the child node. Click the child node. Tell me what is a signal strength? [silence] it's poor. It's nine dB. How about this disconnecting?
54:00
Speaker 2
Okay I'm reopening the app okay two two devices two nodes yeah one router one child yeah one router one child silence okay what do we see on the network on it dot I'm just reopening the app silence okay two devices two nodes yeah one router one child yeah one router one child What do we see on the network I'm just reopening the app silence
54:00
Speaker 1
It's negative how many dBm? It's thin, all right, it's too close. Now the value that you need to maintain is not more than negative 69. If you reach 70, 80, 80. It is it is too far, it will get disconnected. Now, it's a trial and error. It depends the topology or the design of the house. When you plug in on one location and you see, oh, it's 70 or 80. It is too far. Change it to allocation. It's a trial and error. All right? That's the value you need to maintain. Yes. Correct. All right. Okay. You want me to stay? You want to uh, you can move down. The child don't. Ah Yeah. I need uh
55:00
Speaker 2
negative fifty D. BM. you're saying don't go above 70. don't go above 70. okay. all right. sounds good. so how do. how do I get another node because because there's no way I'll be able to reach where I need to go with want to one node. I need two child nodes. how do I get another child node? Can you work me out? I'm Max what? Uh huh. So it's, it's an MX two to MX 2000 or an MX 1420 or an MX 6200. Right?
55:00
Speaker 1
**LiAngli:** $4,200.
57:00
Speaker 2
one four two zero. Oh, 4,200. Now last time it's happened though, uh, Linksys gave me a, a discount on it by going through you and you can't do that anymore.
57:00
Speaker 1
As it is working, we will support you. You don't have to worry about the phone support. There's no limit on that one. There's no no no no acceleration on phone support. We will help you. All right. Uh, there's a cheaper one is around 15. 5:00. Ah, the 94. 6:00. You can get more too. If you how big is the house? Let me see, how big is your house? This is. Why don't you go for I know those are the big house. Why don't you try for the 159?
58:00
Speaker 2
on him, when I'm on Amazon, I see the 40 X MX 4200 at about $94. Is that right? And how many no I How many no's Is big? It's well, it's the walls are very thick here. It's an old home with very thick walls.
58:00
Speaker 1
MS Wi-Fi 6, Googlet 3159 nodes. You can still add the other two. They're compatible. and is stronger. twice stronger than your existing right now. You can cover all the rest of the device. So, Wi-Fi 6, Googlet T, 3159. scroll down. Amazon. Amazon. 3159. Amazon. There's also 132. Yes. Velop T. This is $4,200. MX 4,200 and 3 nodes. It's around cheaper than the 1994, the single only. This one is 139, you get three. You scroll down, it's 132. There's also 131... yes, Velop T.
59:00
Speaker 2
Oh, the Mesh Wi-Fi 6E. Is that the one you're talking about? [ silence ] [ silence ] [ silence ]
59:00
Speaker 1
"/{/Already three/e} also. This is mx 2000. /{Pause{}a}/ "/{It's/} already a new release /{technology/} is /{since it's/} already mx 2000. /{max/} and /{[getting down to the details]}/ /{and/} I'll just run these m/3. /{to make it stronger/} Yep. Yep. Technology is ax.."/. Yeah, that's correct. Yes. This is strong. Okay. And don't worry. 3 years warranty for the hardware. Phone support is unlimited. You can give us a call anytime. Yes. So you don't have to get protection.
60:00
Speaker 2
Uh, this one says, this, they say it's an AX 4200, AX 4200. That's the right one? So it's the AX 4200 YPS guess mode tri-band 802.11ax wireless. That's the right one to get, huh? Okay, I'm gonna get it. Okay, so I can, when I go to connect these back up, you can help me again. Yeah. Okay. I'll just go ahead and get it and coordinate with you on the setup, all right? Yeah. Okay, that'd be great. Okay.
60:00
Speaker 1
ienniel as.[silence]
61:00
Speaker 2
even if I buy it through Amazon? Okay. All right. Well, we're two-thirds in business. I got to just get another... Actually, I can hook... So I can hook up... I can hook up all...
61:00
Speaker 1
Yes, there 100. Yes, you have 100% compatibility on this one. I guarantee you. May I look for Nathan? So that just in case it's a I want to somebody already knew my system. We work on this one. His name is Nathan. They will give me as long as I'm on duty. They will give it to me. I will help you. You can also work with a any of our agent. They are more capable or ask Sky or us. For me. I'm sorry if you notice when I speak as if I'm eating, I have you know this a little sore throat and the a sore in the tongue. It just develop this morning. It hurts a lot. Sorry.
62:00
Speaker 2
Four of these child notes to try and have five on the system. Okay. All right. So, what's your time zone there right now?
62:00
Speaker 1
I'm in the Philippines right now. It's 9:40. Yeah. Correct. Yes. You're in the Pacific or Central? East Pacific. Oh yeah. Yep. My mom and my sister is in Bakersfield. I grew up in that place. I get away. Yep. It's two. Oh yeah. That's good. All right. Anything else I can help? Game? Yeah. Anytime. And my pleasure talking to you. Have a nice day and good night. Bye bye for now. You too.
63:00
Speaker 2
Is it late? Morning, huh? A.M. Oh, wow. Okay. So you're almost 12 hours ahead of us. Okay, Pacific, yeah. San Mateo's, San Francisco. I'm in near San Francisco, yeah. No, really? Yeah, I have cousins that live there. All right, Nathan. No, I think we're back in business. Thank you, Nathan, for all your help. Okay. All right. Be good out there. All right. Good night. Bye bye.
63:00