Speaker 1
One router and then two hubs to extenders. Yes that's correct yes. I have not no yes serial number is I've all blood it is five zero you one zero you one six you one two.
02:00
Speaker 2
mm-hmm. got this, got this one. and you mentioned that the light on the main or parent node is currently showing solid purple. is that correct? mm-hmm? mm-hmm. I see. that means that the parent node is on setup mode. so, did you press the reset button prior calling us? mm-hmm. I see. got that one sir. so for record purposes, may I have the serial number of this parent node please?
02:00
Speaker 1
M-1-4-c-zero-9-0-2-9. [silence] Well, I don't know. I wasn't. I had to put my glasses on. Uh, say it again. [silence] That's correct. Yes. [silence]
03:00
Speaker 2
All right. Thank you so much for that one sir. So let me verify again the serial number of this main router to make sure that I get it correctly. So it's 5-0-U-4-U-1-0-M-4-M-1-4-C-4-C-0-9029. Is that correct? And no worries. However, yeah, it's 5-0-U-4-U-1-0-M-4-M-1-4-C-4-C-0-9029. Thank you so much for confirming. And may I also have the serial number of one of your hubs, so that I can also check their rights there. Uh yes, sir, because the thing
03:00
Speaker 1
I mean it's all the way downstairs. Can we do it with this thing? Can you just find it out? Like what's happening? What why why like I even if I go to my app on my phone this linked this app. I literally can't log into it. It's not letting me log into the system because it it says the thing's down. Well it actually does. No, no. I want to I want to pause you for a second there because this main router, my my computer is plugged in via um the the cat cable directly to it and so it works. So I do have internet. Okay. Now everything now I just want to it's.
04:00
Speaker 2
Yes, sir. Hmm-hmm. Yes, sir. Uh-huh, yes. And that's normal, sir, since the currently this main router does not have an internet connection. However, before we proceed for the troubleshooting, I'm gonna set. Hmm. Hmm-hmm. Hmm. I see. I see. Got that one. So, yeah, so there's no doubt that this router is online, it is just that it was not properly configured since, uh, it should be showing solid blue light, not solid purple. So, however, again,
04:00
Speaker 1
Now, what do you mean I know that nothing's configured cuz everything worked until last night. I had all systems connected and I was using the Linksys app. And now the Linksys app on my phone is not working. Regardless of the, regardless of the routers, the app is not working. And my and and all my routers were not working. And it was already set up until last night everything worked. For for months, for a year. I didn't change anything. Okay. No, I have not uninstalled the app on my phone. Do you want me to do that? Okay.
05:00
Speaker 1
Well, let me ask you a question. If, if, if, if one of my nodes is still under warranty, will this call be free? Okay. Let's rule out the other one. The other one's brand new. [silence]
06:00
Speaker 2
s Router has already expired and again sir, I really do apologize that we can no longer provide assistance over the phone or chat for out of warranty devices. Nevertheless, all our troubleshooting guides and articles are still available on our support website. However, sir, if you really wanted to be assisted like you want me to walk you through on how to fix this issue of yours, I can do that. However, you need to pay $15 for it and troubleshooting will last up to I have to get that one.
06:00
Speaker 1
uh... where does that go? hey do you know what happened to the ladder? was right there okay alright okay okay alright are you still there? sir? okay alright the serial number is 18X 20 M to cc 0 1 929
07:00
Speaker 2
Yes, sir, I'm still here. Yes, sir, I'm still here, no worries.
07:00
Speaker 1
Yes. Yes, that's correct. That is correct, yes. Why did this record? What the fuck? What is this?
08:00
Speaker 2
All right, so let me verify the serial number of this device, okay, so it's 118 expert x-ray 2 0 M for mic 2 double Charlie 0 1 9 2 9. Is that correct? For confirming. And yeah, this is a range extender, RE 7,000. So I assumed I sorry, I assume the other device is also a range extender, is that correct, sir? I see. Uh and may I know the light sorry, I assume you currently you unplug this range extender, is that correct, sir? I see. Uh, yeah, and yes, sir. Ah, sir, I'm gonna set your expectation again regarding the warranty.
08:00
Speaker 1
Look, I have three of your systems and everything worked until yesterday and then all of a sudden the Linksys network went down and I got a notification that popped up on my screen that says your Linksys network is down, contact your provider. I'm not going to pay you when the whole thing just goes down. I have three of your units. I need this fixed. I'm not going to pay for this. That's not going to be helpful because I already went through that stuff. Like, you're, you're, you're Okay, look. I'm trying to log into your system right now and I'm trying to send, it says to smart password reset to my computer. It says click here to reset the password Transcribed text: corrections: the next words will fix that. They are; first, in the last sentence, change "reset the password Transcribed text:" to "transcribe the text."
09:00
Speaker 2
status of this French rubber. Okay. According to on our tools. The hardware warranty of this wrap of this range extender has expired on 2024. So we uh so this device on. Yes, sir. Ah don't worry, sir. If you don't want. Yes sir. Yes sir. So if you don't want to avail of the paid service, I can actually send you uh a step-by-step instructions via email on how to fix this issue of yours. Thank you.
09:00
Speaker 1
on your page, and I click on that that email sent from your network and it says, uc.clientsremote management.com is not connecting. This is a problem on your end. Fix this. This is not my problem. Did it get discontinued yesterday?
10:00
Speaker 2
yes sir that yes sir yeah uh I totally understand sir so again regarding with the Linksys smart Wi-Fi I I assume you were trying to reset your Linksys smart Wi-Fi account password and again sir I really do apologize but that's not gonna happen because again the remote access has already been discontinued however again uh since uh I'm gonna like uh no sir let me double check my resources here real quick okay can you give me one second minutes I'm gonna check the exact date date of the discontinuation
10:00
Speaker 1
Mm-hmm. So, why did this all go down for me yesterday? Why did the whole system go down for me yesterday? I don't understand.
12:00
Speaker 2
Hello, sir. Thank you for patiently waiting. Yep. Yes. Sir. Upon double checking my resources here. This Lexus smart Wi-Fi or the remote management has been shut down on May 24, 2026. So it is almost uh quite near a month now. So however, again, sir, uh yes. Um yes, sir. Uh for for this one uh it could be possible that the internet connection coming from this like main modem node got disconnected from the modem, which is your source of internet. And that's the reason why the light on this main router is showing solid purple. So for this one, sir, technically, we need to configure this uh main router as a mesh device.
12:00
Speaker 1
There's no devices up. This is so weird. I, I was able to log on to the, now I was able to log on to the Link device. App, and it says I are no device, let me finish my sentence. I was able to log on to the, I was able to log on to the Linksys App, which had had all my devices listed in it, all connected, and now it says zero devices, there is no internet, there is no devices connected to my Wi-Fi. Like, literally, what the hell is going on? Well, how could this all be working until yesterday and then all of a sudden, I do nothing. There's no power outage. I didn't reset anything.
13:00
Speaker 2
We will need to turn this this router to solid blue since that means that it is working properly. So and to do that yeah uh you need we need to access the web user interface of this device. Uh however again that will uh huh. So however against uh uh my yeah sir. Uh huh. Yeah. Uh huh. Uh huh. Huh yeah. Uh mm-hmm yes sir. Uh huh. Uh huh. Yeah. Uh uh uh.
13:00
Speaker 1
All of a sudden. Now. Nothing works. That's normal. Oh. I. Just. Logged in. Okay. Okay. So. Log. Out. How do I log out? Uh. Uh. Account. I'm gonna go back. Log out. Okay. [silence]
14:00
Speaker 2
Yes sir, so that, that's normal since again you were using your, yes sir, since you are using your linksysmart Wi-Fi account to log in. So on that screen, like on the dashboard kindly press and tap on the menu icon and then press on account and then tap on sign out. or logout. yeah, kindly, yeah you need to log out sir and then use your router password to log into your account. Since again moving forward you can only manage your devices locally, so, so, so, so, so, so, so, so, so, so, so, so, so, so, so, yeah on that yeah account, can you tap on account and then log out. And then once you are...
14:00
Speaker 1
All right. How do I do that? Let me just close all this other stuff. Jesus, all this stuff open. Okay. Click on the thing. And it says set up Wi-Fi network or manage my Wi-Fi. Yep. Well, I mean it is connected but the WiFi the I mean it's connected but the Wi-Fi is not giving out any signal so it's not connected. I mean it is but it isn't. Okay. I just reset my router while we were talking to see if that was the problem. So let me wait for this thing to come back online.
15:00
Speaker 2
back on the login screen. uh make sure it's the login using the router password. uh yes sir so uh kind of tab on manage your Wi-Fi and make sure the phone that has the app is connected to the Wi-Fi network of this main node or main router. ah so let's try this one before we uh let's try this. uh uh
15:00
Speaker 1
so this is all a problem because the Linksys management thing got discontinued and I got no notification to this, I'm sorry. What. Okay.
16:00
Speaker 2
No, sir. No, sir. Uh regarding with yeah, uh regarding with the remote access, it has nothing to do with the issue that you're currently having. Uh since uh your devices should be still be working even though the remote access has already been discontinued. So for this one, uh I assume or not assume sorry, I believe the router needs really needs to be reset and reconfigured properly. So, so as I mentioned earlier, yeah, there so as I mentioned earlier, sir, this routers of yours like the main one has not been properly configured. That's the reason why
16:00
Speaker 1
Now what I know is, just to be clear when you say not properly configured, you mean not properly configured for the new remote management thing that got eliminated at the end of May because it was properly configured before that, it worked for years. So it is now not properly configured because you guys got rid of the remote management access thing at the end of May. Is that correct? What do you mean? It worked, it worked for two years. So was it set up properly when it worked for two years? It it must have been, right? Solid blue. Solid blue.
17:00
Speaker 2
Why, why, why none of your devices like your wireless devices, your phones, computer are not able to detect the Wi-Fi names of these routers? Uh, uh, I'm sorry, sir, but no, so, I'm going to ask this question, sir. Yeah, yeah, in two years, sir, is, was the light on this router showing solid purple the whole time? Totally, totally. All right.
17:00
Speaker 1
And everything else was blue, too. All the different remote access terminals were blue, too. Okay. Okay. When I when I turned my computer when I turned my my router and modem just came back online and then on my desktop a browser window opened that said, let's get you up and running. Download the linksys app for setup. Okay. But I already had the linksys app. So I don't need to download the linksys app. So then how do I log in like you say, with the router password?
18:00
Speaker 2
So, yeah. Yeah. So, yeah, so currently, sir, technically, this node or this router has been reset back to factory default. And you mentioned you did not press anything, like you did not press the reset button. So we can assume that the router automatically reset back to factory settings. So, yeah. Mhm. Yeah. For if you want to access the web user interface using [silence]
18:00
Speaker 1
okay. I've got email. Oh, router password. Okay. To log on with your router, go to your phone setting and tap on Wi-Fi, select Wi-Fi from the list. It's already there. I mean, I mean Wi-Fi. I don't understand.
19:00
Speaker 2
Sorry, using the router password on your computer, type in again http://my router.local or 1 9 2 168.1.1. So once you have been redirected to the page asking you to download the app, all you have to do sir is tap or click on the phone image and it will reroute you to a page asking for a router password. [silence] Oh wait. So on your phone sir, when you go to Wi-Fi, check if the phone is able to detect the default Wi-Fi name of the router which is Linquistech.
19:00
Speaker 1
I see links is set up, that one's not available, but I see links is set up one a two. Okay. Okay. and then it's saying password. How do I know what the password is? Oh, okay. That's very weird. [silence]
20:00
Speaker 2
uh and the last three Mac address of this rather. Let me double uh check really quick. so... alright. so check if your 8X6 that's correct? like 8X6 182. well hold on hold on. yeah alright. so yeah you're absolutely correct sir. 18 8. Sorry i was looking for the Mac address of the range extender all right. Yes So uh yes the default password uh with the name of the main router So we have now concluded uh sir that this router has been reset back to factory status and that's the reason why Okay
20:00
Speaker 1
so why did that happen? Like, why did that happen for no reason? Okay, let's see what's happening here. Okay, so I'm I'm now connected to Linksys set up A12. All right. Once connected, return here. Okay. Now it's loading up the... [silence]
21:00
Speaker 2
is that the reason why you can no longer see the the this is the WiFi name of this router that you that that you have set up before? for that for uh I mean, the reason for that one could be it could be possible that this router is like experiencing a hardware issue because by default it should not reset by its own. please rest assured that the remote access website has nothing to do with this issue.
21:00
Speaker 1
Instructions. Yeah, yeah, yeah. I agree. No, Lattice. Let me keep going close. What is it? If your router has a port labeled internet, it's not. Any port will work. It's connected. Keep them close. Next, make sure everything is finished starting up. The light will blink when starting up. And.
22:00
Speaker 2
Yes, sir. So, actually, sir, I have already extended my help to you on how to like troubleshoot this router, sir. So, if again, sir, if you want to go further, I I I really do. I really aizes, but we really need to go for the paid service. However, if again, I can send you an step-by-step instruction, sir. Yeah, email. And and rest assured, it will be I rest assured that it will be the same in structure if you ever uh go through to the paid service. [silence]
22:00
Speaker 1
usage yes our privacy it's just so weird that it went out all of a sudden though like why like why would it just go out the whole thing was set up why is it going out that's very frustrating yes it's Jeff Hockle J EFF yes H O K K L [silence]
23:00
Speaker 2
By the way sir, in order- uh- yes sir. Yeah, that's that- yes sir. I really do apologize for that one. I said, and as I mentioned earlier, yeah, it could be possible that this router is already experiencing a hardware issue. Because again, it should not do as that, sir. Like resetting the router by itself. By the way sir, um in order for me to create a ticket here, may I have your first and last name? Thank you. Uh huh. Can you spell your last name for me? Uh huh. Uh huh. And what about your email address? Thank you so much. And last thing, who's your internet service provider? Is it Spectrum, AT&T, Comcast? Cock. All right. So, yes sir, for this one, all you have to do on your end is to follow the setup process on the Linus app, so you should be good to go, sir. However, again, if you want to, if you need further assistance from me, I really do apologize, but we really need to go through with a paid service, okay? Yes, sir. And you're most welcome, sir. And by the way, would you like me to send you an email instead or send you an email regarding on how to write Transcribe this audio from the right channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence] ? is?
23:00
Speaker 1
router disconnected, you aren't connected to the router you were setting up. Please connect. Why is it not connecting? I don't understand. What the fuck? Now it's not even showing up as an option. This is crazy. This is crazy. Of course, because I had it set up for two years. I I had two or three years. The whole thing What what do you mean? Oh. Oh, we're back. Okay, hold on. It finished it. Now the light is blue on the main router. [silence]
25:00
Speaker 2
So, yeah, try to check if your phone is still connected to the networks or. However, if the if so, and if you're still getting the same error message, rest assured that all I had to do is follow my instructions, because on the instructions, I will also include, I see. I see. Wait, wait, wait, sir. Uh have you already personalized or customize the W-Fi name in, sorry, the W-Fi name of your router? I mean, I mean, I mean on this, sorry on the screen, the, did you because if so, that means that you need to reconnect your phone to the network, to the.
25:00
Speaker 1
Okay, all right, now, it's, working, okay, all right, all right, thank you, I can take it from here, yeah, alright, I, appreciate it, thank you. Have a, wonderful, day. You, too. Yeah. Bye, bye.
26:00
Speaker 2
All right. Aha. So, the, yeah, it is working as it should be. You're most welcome, sir, and again, rest assured that you will receive the email within five to 10 minutes. You're most welcome, sir. Thank you so much again for calling links us. You as well, sir. Take care.
26:00