Speaker 1
[silence] Uh yes, I've got one of y'all's systems that I just bought brand new and I just had a Spectrum to hook up the router, I mean the modem and everything this morning, but y'all's
00:00
Speaker 2
welcome to Linksys support, to ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. for assistance press one now. for out of warranty products, paid support may be available depending on the issue. [silence] [silence] hi, thank you for calling Linksys, this is E CJ O Kim, I'l be helping you today.
00:00
Speaker 1
sure device is still a showing a solid pink light Tony Kavander yes ma'am Cavender six one five 351 3762 I don't have one
01:00
Speaker 2
Okay, so I totally understand your concern. But is this your first time calling us for support, sir? And are you calling from the United States? Okay, I know your first name and last name: Tony, T-O-N-Y. Can you spell it for me, your last name? Cabender. And your callback number? And your email address?
01:00
Speaker 1
Say that, say that again. having devices that I'm going to be hooking up to it. Yes. 5 O U One, oh, M 1, 4 D, O one, 357. Yes, ma'am.
02:00
Speaker 2
And how many Linksys this router do you have? How many Linksys device do you have? One. One Linksys router. Can you please provide the serial number? and your Internet service provider is Spectrum. Okay. So the model number for your Linksys router is a MR 20MS.
02:00
Speaker 1
uh, I don't that wasn't written on the the router itself, so I don't know. Well, um, there was a WPS number on it. There was a serial number. There's a Mac address um. Was that the Mac address? Uh, I took pictures of the bottom of it. There was no none on the, there nothing saying, it just says it was a WPS number, there's a serial number, there's a Mac address uh, Link setup A 72.
03:00
Speaker 2
can you please try to look on the bottom and the back of the router?
03:00
Speaker 1
Um, the password and recovery key. That was all the, the only thing. I didn't see, I wrote all that down on a piece of paper here and that was all what was on the, the router itself. It was on the bottom. Uh, my brother ordered it, uh, online through, uh, Amazon. I think it was. Uh, it was one day last week when he, when it came in. I think it was Friday. I think it was when it came in. So when I came by his house to pick it up. Do I have the reset
04:00
Speaker 2
OK, you mention earlier that the router in newly purchased. Where did you purchase this one? [silence] When when did you purchase this product? Do you have the receipt? [silence]
04:00
Speaker 1
seat well I hold on uh uh hey Ricky do the ladies want to know if I have the receipt for the router I I told her that you ordered from Amazon I ordered it through Walmart oh you ordered it through Walmart oh okay she's wanting to know the model number and there wasn't no such thing on the bottom I wrote all the numbers down took pictures of it and wrote it down let me see okay you're Mmm. Uh-huh. There isn't one. Well there is. I actually need to send you Eddie Buck. And tagged up and did a cotillion. The girl's across the street. He did work out. Uh, Heath. Hey, uh. Stop, stop, stop, stop. Stop for a second. Hold on. Well, what's your question? Did you need the, uh, Model number. It is uh okay. it's going to be. Okay, do you want to know what the kind of router it is or not? Yes.
05:00
Speaker 2
Yeah. Because this is actually what happened, sir. So it indicates in our system that this router is no longer under warranty, and we have a protocol, or the receipt. I need the receipt, so that I can update the warranty status of your Linksys router. Okay, your Linksys router is an MR 20m. Okay. Walmart purchased this one in our end last August 2023. So we can only provide a one-year support for this router. But since the product was brought or bought
07:00
Speaker 1
Okay. Okay. Well, uh, give him a second, see if he can find it. What he's trying to do right now is find the... I thought you just wanted to know the, uh, model number. Model number here. Is that right? It's R I C K E Y. R I C K E Y. Chandler. C-A-V-E-N-D. One C, ma'am. R I C K E Y. C-A-V-E-N-D-E-R.
08:00
Speaker 2
this router? so I need a receipt to that I can update the warranty status of your Linksys router to provide support. No, I need a receipt. do you have an email address that I can send the message? Hold on. Sorry, R-I-C-C-H-Y Pavilion.
08:00
Speaker 1
at Yahoo cal repeat that back to me. Yes, ma'am. Yes. Yes, that's exactly what that's his brother. Okay. Email. You go to your email. But on my email after so many days, I just don't read them. Oh, great. Let me just check, she says she's going to send you an email.
09:00
Speaker 2
okay, so it's R-I-C-K-E-Y-P-A-V-E-R at yahoo.com. But his first name, the one that I spoke earlier is Tony, right? T-O-N-Y. Okay. So let me just send a message. [silence]
09:00
Speaker 1
Small problems. That way you got a router, and it's already out of date, and out of warranty and everything, just bopped the damn plan. Yeah, that makes you crazy. Yeah. You know, I've told her to help. My trash has already been. Apartment. View detail. This is those chairs. Oh. There's a picture of this router here. But all I was wanting me to do is write a review. All right. I'm still here, ladies. Just wait for him to find it. Okay. where are you got it? okay. All right, then. uh, so after, after you get it, are you going to be able to, uh, activate it? or what? [silence]
10:00
Speaker 2
Yeah, I just sent the message through to the email. Can you check and then reply? And then attach the receipt, please. The receipt. So, you need to reply to that message. Then attach a photo or a screenshot of your receipt. Okay. We can yes. We can update the warranty status to start on the date where you purchase the router, and I will provide the support to set up this one.
11:00
Speaker 1
Right there. That's the rabbit. Okay. All right. All right. Email. So, let's squeeze. It's he's trying to figure out how to send it to you. Oh, crap. Hey, I'm getting longed up here. Okay. Looks like they're all over it. Okay. He's saying them to you. It just, yeah, purple, yeah. It was a solid purple. [silence]
14:00
Speaker 2
Okay, so while waiting for the receipts, let's proceed to set up your Lennox router. What is the light indicator of the router, sir? Solid purple. Okay, let's check. Let's check also the physical connection. Make sure that... Okay, so while waiting for the receipts, let's proceed to set up your Lennox router. What is the light indicator of the router, sir? Solid purple. Okay, let's check. Let's check also the physical connection. Make sure that...
16:00
Speaker 1
Yes. Yes it was. Okay, I do that five times. I'm not there at my house right now, so I can't do it at this moment. I had come all the way to my brother's house to, you know, which is about 13 miles from where I live at to do all this. Because I don't have internet service or nothing there at my house. So, I got to hit the reset button five times.
17:00
Speaker 2
the Ethernet cable is plugged in from the modem to the Internet port of the router. Okay, now since it's ready for set up, kindly press release the reset button of the router five times within five seconds. Press release, press release, press release, press release, [silence] yeah, so you need to, yeah, press release the reset button [silence]
17:00
Speaker 1
okay. So, [silence] [silence] so when I get home I gotta do this, reset five times. Okay. M_h. Okay. So, um, that's all I need to do for this. Ma'am. [silence] okay. So. Okay, so is there any way I can be able to talk to you why I call back. Yes. Okay.
18:00
Speaker 2
Okay. Sorry to really apologize. So when you got home, please feel free to call us back so that we can assist you to set up your newly purchased water. no. No need. I will provide your ticket number so that the next technician can quickly access your information. So your ticket number is
18:00
Speaker 1
one three zero seven one one three two zero seven one okay so i need uh so the next operator or or assistant person answers give them that number okay wait hold okay say that number again one eight three two six seven one four four[silence]
19:00
Speaker 2
1 3 2 0 7 1 Exactly Yes So please use the same hotline number 800-326-7114 to call us back and then provide your ticket [silence] our hotline number or direct hotline number for Linkster's technical support is 800-326-7114 [silence] Yeah, the same hotline number that you currently use to call us
19:00
Speaker 1
Okay. 1-800-326-7144. Okay. Call y'all back on 9114. Oh, okay. 7114. Okay. So, okay. That was one. Okay, okay. So, okay. All right. Okay. so all right. Okay. that was one.
20:00
Speaker 2
[silence] So, 800-326-7514. [silence] [silence] 71-7114. [silence] [silence] the one that you currently used here, the helpline number that you currently use to call us right now. [silence] Okay, you can actually use that one to call us and you will connect to the [silence] Yes, the same up line number, please. [silence] And then provide the ticket number to the next technician, which is 132371071.
20:00
Speaker 1
Okay, ticket number. Okay, so when I call y'all back, give them the ticket number and they'll tell me to reset my router five times at that time, right? Okay. Okay-dokay. I appreciate everything. Thank you.
21:00
Speaker 2
Yeah. He or she can assist you to continue setting up your Linksys router. Okay. You're welcome, Tony, and have a great day. Take care. Bye. you
21:00