Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. We are currently experiencing higher than normal call volume, which may result to a longer wait time. We appreciate your patience. You can also visit our website at lynksys.com or our chat support to serve a live chat. We apologize for the delay, and will be with you as soon as possible. [silence]
00:00
Speaker 1
Hold on just a second. [ silence ] I'm sorry, what was your name? [ silence ] Okay, Clark, how are you? My name is Roseanne. [ silence ] I'm good. I have a--hopefully you can help me. I bought a Linksys MR7350 to uh go along with my primary router.
02:00
Speaker 2
Um, hi, thank you for calling sis, my name is Clark.how can I help you? Uh, my name is Clark. Hi, Roseanne.how are ye? Mm-hmm. [silence]
02:00
Speaker 1
And I believe I have it set up, you know, it had the blue dot and all that stuff, but I don't have any Wi-Fi on it. I was wondering if you could tell me how I can get it connected to my, why I thought it would just automatically take it from the primary router, but it doesn't. Okay. So I got. Uh, no, I have a Linksys router. Uh-huh. Uh-huh. Correct. Okay. Okay. If you were able to connect to it, you should see an option saying, connect to network, saying connect and network. Try connecting using the pass word. doesn't seem to be working unless you first uh update your network okay. So uh the ethernet cable then for connecting your laptop. Uh-huh. It worked with that. Uh-huh. You want to help people when they go down the age, when you're going to go in and you just look at Lambus. They're actually called up here with someone, sounds like.
03:00
Speaker 2
Um, mm-hmm. Okay. I see. You mean your your um main router is the one provided to you by the internet service provider, is that correct? Oh, okay. The MR7350 is um you're going to make this one an extender or booster, is that correct? Okay. Got it. Thank you so much for confirming that. Um, so regarding um the the Wi-Fi name. So since uh just bear with me. So since the MR7350 able you were able to connect it to your existing existing main router gets internet without much configuration, that's the Wi-Fi name that settles up until you decided to change it. Okay. Did you change the Wi-Fi name of the MR7350? No. My intention in my main router? No. Is that because the existing devices will be confused and you won't be able to connect? Correct. You would lose the connection. Yeah. Okay. And since your main router is being provided by the internet service provider, can't you just ask them permission or authorize you to save the Wi-Fi name? No. Um, that is not possible. Uh-huh. So, your devices will be connected to the router, the main router, and then when you go further, that is going to tunnel the signal to the MR7350. So the main uh set up is fine.
03:00
Speaker 1
That's what I thought, but it doesn't. When I go, when I plug it in upstairs and I go on, you know, my TV's upstairs, it shows up, you know, when I go in to see my networks, but it says no internet. Can actually doing some usual to see what's going on. Okay. Mhm. Mhm. Sure. Correct. Yes, Downey, D-O-W-N-I-E.
04:00
Speaker 2
Main router, it should broadcast the same Wi-Fi name from your main router, um, Rose Anne. Mhm. Oh, okay. All right, I've seen. Um, yeah, we can actually do some troubleshooting and see what's going on, um, with your network, especially with your, uh, links and router, but in order for me to, uh, further assist you, then I need the gather some information first in order for me to create a ticket in our systems. Would that be okay Rose? Alright. So, um, you mentioned earlier, your first name is Rose Anne. Um, can I have also your last name please? All right, perfect. Thank you so much.
04:00
Speaker 1
that's correct. do you have a phone number in case we get disconnected? [silence] Okay, good. Yes. R, D-O-W-N-E, Rdowney@zoominternet.com No. RN@zoominternet.net [silence] Uh huh. Uh huh. the serial number
05:00
Speaker 2
showing our system. It's six one zero nine three two one one nine one. Is that correct? All right. Um, yes, I'm going to use this one. Uh, I'm going to, uh, use this phone number in case our our call, uh, our call got disconnected, then I'll be using this phone number so that I can give you a call back right away. All right. Can I have also your email address, please? All right, got it. Thank you so much. So since we have this information, then I'll be asking now for information of your echoes router. Can I have the serial number of the MR7350 please?
05:00
Speaker 1
That would be on the bot. That's not the, is that the Z 1755 or now that's their password. Hold on just the second. Serial number. I'm looking at the back other. uh, I see. I don't see an SN. I have a C 441. No, that's the Mac address. I have a WPS. uh, serial number. Here you go. Sorry. It's in, it's in, it's in 3, 3 C 10.
06:00
Speaker 2
yeah yeah yeah it's labeled as n so s slash n s n yeah that's right. that's that's fine.
06:00
Speaker 1
M2626A 02 580. 25. No, 2580. Oh. That's okay. That's the last. Yes, that's correct. That's correct. Mm-hmm. Yes, Armstrong is my service provider. Mm-hmm.
07:00
Speaker 2
All right. Uh-huh. 25850. Is that correct? Oh. 2580. It's 0. Oh. I'm sorry. It's 02580. Is that right? That's the last five. Right. Okay. And again, the model number of this one in the MR70250. Um may I know also who's your internet service provider? Oh. Mm-hm. All right. All right. Thank you so much for that. Hmm.
07:00
Speaker 1
[silence] I'm sitting in my son room. The main routers here right behind me and I have the MR7350, I took it from upstairs and I brought it down, so I have both of them right here. at this moment, but it won't be. Correct. Okay. Um, Yes, it's E A 7300 V2. Thank you David.
08:00
Speaker 2
So let's go ahead and do the troubleshooting. So the main router, where is it located? The main linksys router. Okay, so the mr-70-50 is sitting next to the main router, is that correct? Okay. Um, could you please provide to me also, Roseanne, what is the model number of the main router, or the main linksys router? Mhm. Mhm. Okay. All right, thank you so much for that. So, let me. All right, I would like to ask you this. person um so the mr seventy three fifty will be connected wirelessly okay is that right okay okay so um mm-hmm okay is it uh so here's the thing for that one um rosan the main router that you have right now is uh is the e 7300 and this router is actually uh a smart wifi this is our first um router that is running uh on a smart technology and then the MR: seventy three fifty is actually a mesh router okay.
08:00
Speaker 1
C is different from the EA7500 because the M on 7568. So what should I get for the EA7300?
10:00
Speaker 2
to use it as a booster for the AA 7,300 since they are not on the same technology. So the AA 7,300 doesn't have a specific model that you can use to have or if you really want to extend the Wi-Fi signal, you might need to use like an extender, a range extender for for your Wi-Fi. You might have it on a like on a different brand. But if you want to
10:00
Speaker 1
So there's no way to make the 7350 Wi-Fi, Wi-Fi compatible for my TVs? [silence] MR7350, but it needs to be connected wireless directly to the EA 7300. [silence] Oh, I can't do that because I want to take the 7350 upstairs and the router's right here. That's why I got it because somebody had told me to get the MR 7300. [silence]
11:00
Speaker 2
If you really want to use the MR7350, as it that you should have another one. So, to they should be on the same technology like mesh router to mesh router. Uh since the EA7300 is smart WiFi so it these two technology are not compatible. Um we can actually use the MR7350 but it needs to be connected wired directly to the EA7300. And we can actually set it as a bridge mode but you need to run a long cable for that. [silence]
11:00
Speaker 1
3350 mesh for this router in order for because I don't have enough boost upstairs. So so what what should I do? A range extender. A range extender. You can have it on a different level. A range extender or Wi-Fi extender where you have a K75300.
12:00
Speaker 2
Mm-hm, mm-hm, mm-hm, mm-hm, mm-hm. I see. So, um, you, so since these two technologies are not compatible, especially the MR7350, to boost your wi-fi signal wirelessly, you might need to look for an arrange exender. Um, Rosanne. Yes. It might be, uh, since we're no longer manurfarcturing a range extender. You cannot have it on a different brand, but you can use a range extender or wi-fi extender for your EA7300, whether, um, on a different brand, like TP-Link or something like that.
12:00
Speaker 1
But if I, uh, my main router, my EA 7300. What would I get for that, to boost it? Mm-hmm. Um, where can I can during that is, um, there's eight, 7300. So you don't need to get just a smartphone. You don't need to get a smart network receiver. You need to have like, a range extender. So, in fact, we'll be connected to the white bone network over your EA 7300. So are you saying I need all three things?
13:00
Speaker 2
Mm-hmm. Uh, yeah. You can look for um wi-fi extender or, range extender Rosanne. Yes, that's correct. Yep. That's right. So, what you just really need to do in that is, um, the EA7300 is stable, so you don't need to take it out from your network. You just really need to have like a range extender. So, that will be connected to the wi-fi network of your EA7300 and once it's connected, it will have, or it'll be connected wirelessly and can broadcast like a wi-fi connection also.
13:00
Speaker 1
the router, the extender and the 7350? yes. correct. okay that's and then the range extender will go on to my EA7300. okay. now can I if I go get something like that or order it uh I guess I can't get you back can I if I well and it'll I don't know [silence]
14:00
Speaker 2
No, you the 7350 DMR, if you just recently purchase it. Uh, you. Since. Um, since it's not compatible, you can actually return it and have a range extender instead. Um, Rosen. Yes. You need to configure it wirelessly, um, so that it will be connect. It will, it will connect and get a connection from the EA 7300 wirelessly. Mm-hmm. Oh,
14:00
Speaker 1
will I need help if I needed help? Can I call you back or just call customer service? Oh, so so so don't so I wouldn't be talking to Linus. I would be talking to whoever the range extender is. Ah, okay. I understand now. So I have to take off the shame. Okay, and I'm sorry I have to take this back because it's a cute I I like it. But uh cuz I Well, when I when I put it when I plugged it in and I took it upstairs and then [silence] I went to my TV. I went, you know, I looked under it and then when I was going to hook up my TV to it, it says it has no internet. And then I thought there was things on the internet itself telling me how to hook up, but you're telling me it can't be hooked up. Oh, okay. So then I'll just take the 7350 back and get some sort of, do, do you haven't a suggestion of what range extender to get? Net gear extender.
15:00
Speaker 2
Mhm. Um, this is exactly right. Um, Roseanne. Mhm. Um, technucally, um, we do not have like. You can actually, more than likely, you can look for like a HTC download, ext, ext, ext. Let me look for it. Um. Or net gear, ext, ext. Yes. Net gear or TP link. Yep, that's right. That's right. Yeah, that's right. So yeah, thank you so much by the way, Rose and for calling us. Okay? You're very much welcome. Rosa. And again, This is Clark from links. Have a good one. Take care and goodbye.
16:00