Speaker 1
[silence] well, I had my uh, Lynx's router network, I had six mesh networks, Phillip, all working fine, and I just moved to a new property, and I just now got the fiber.
00:00
Speaker 2
Welcome to links Sys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting Register.links.com. Please have your device serial number ready for assistance. Press one now for out of warranty products paid support may be available, depending on your issue. Please have your device's serial number and contact information ready. If unavailable, kindly call back later for out of warranty product, paid support option may be available depending on the issue. I thank you for calling links. This is Joy, how can I help you today? [silence]
00:00
Speaker 1
[KEEP_UNCERTAIN] 1 gig fiber installed. Now the fiber, I connected it to what was formerly my home router, or for my mesh, and then I plugged in the other, uh, so I connected that to the Ethernet, to the, uh, to the new, uh, you know, fiber coming in, and I plugged in the other mesh networks, uh, in other parts of my house. Now, uh, it says I'm off line, and I don't know what the process is of starting up, uh, the new, uh, home router, because now, you know, I'm at a different location and so forth. So, is there some directions I can follow to get that connected? Because I went into the Linksys app that I had on my phone, and I started to just hit a restart, and the router just still stays in the red state. I thought maybe it would sense the new internet, because it Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps. Did I get in your way. [silence] [silence] [silence] So, you're gonna be in between like right between the two, or yeah. [silence] next. Are you sure you want to go in front of the camera? [silence] Is that fine. [silence] Or next? Looks like your neighbors are watching you. [silence] [silence] [silence] Nah, we good. direct Internet connection into the home router, the parent router, but it's not not doing that. Well one of them I bought recently, the other one I have that's just plugged into the fiber. uh I'll have to give you that but I had bought another one because I needed it for, you know, the other floor. Um so I'll give you the one that I have that's here and my browser. I don't know if it's a brand new one I bought or not because they all look alike to me. Uh see. Oh gosh, this is so big. I can't hardly see it. It's I mean, it's so small. Hold on let me use the magnifying glass on my phone to read the. Hope you understand that. Uh yeah, it's so small. Oh.
01:00
Speaker 2
Okay, I see. May I have the serial number of your least device, please? Just one of them. [silence] Okay.
02:00
Speaker 1
uh, uh, uh, Jesus, model number is the mx4200, uh, person serial number, trying to find the serial number, oh, here it is, 38 u10 and 38 b00638, uh, could you repeat that please? Oh, I'm sorry, it's Verizon, Fios. Yeah, it's a gig service. And they, just what? The model on this is, oh, the model on what? My my links. This the links is.
03:00
Speaker 2
Speaker 1: And who is your Internet service provider? Speaker 2: Verizon files. Speaker 1: Yes. All of your notes have the same model speaker 2: Yes. All of your nodes have the same model.
03:00
Speaker 1
I haven't changed anything. It's a MX 4200. And then I have other ones. I think they're all 4200. I can check. I got them all over the house. I plugged them in because, you know, I only need one connected to the internet and the rest connect to the mesh. So, just check. Oh, hold on. Yeah, the new the yeah, the other ones are, I think this might be the newer one. That's yeah, they're all MX 4200 model. So yeah, they're all 4200. I bought them I bought them in a packet of three. Then I bought another one separately. My last name is Mazurik M-A-Z-U-R-I-K. My first name is Dario D-A-R-I-O
04:00
Speaker 2
Okay. If you need to gather all of them, sir, if you wanted to reconfigure them before relocating them to their, um, specific areas. Okay. Uh, okay. Um, yeah. First and last name, please.
04:00
Speaker 1
[KEEP_UNCERTAIN] It's my first name dot last name at gmail, DAR IO with a period mazurek@ gmail.com. [silence] Now when I open the app, it says it's getting the router settings, but it goes on and on and nothing ever really happens on the app. I thought maybe, I mean, normally when I was in my house before, I would turn the Linksys app, and then it would show me all the things because the Wi-Fi would be enabled and I could read all the devices. But here, I'm just trying to get started all over again, you know, and just get Wi-Fi installed into the into the new townhouse. [silence]
05:00
Speaker 2
and your email address [silence] Okay, so this is [silence] So since you got um a different
05:00
Speaker 1
And do what to them all the same, and do what to them all the same time? They physically all have to be together. [silence]
06:00
Speaker 2
[silence] modem. [silence] Um you need to like reset the system first and then reconfigure it. And also for our new firmware for this model, um it's no longer compatible with setting up using the Linksys app. Though you can still log in using local access but you cannot set it up using the Links app. So we need to use a different method for the setup process for that. So you need to gather all of your nodes in the same room and if you can plug them all at the same time that would be good, but we can like you need to plug them um [<i>sighs</i>] in the same room. Yes, sir. So that we could easily connect them and after we like reconfigure all of them. [silence] Hmm. [silence] Okay. [silence] Yeah, sure.
06:00
Speaker 1
But it's huge, two, the third one. Yeah, I'm still looking for the plug. I have the older bottle. Well, that same plug worked from the older model to the newer model. I have an older one that I no longer use. So I'm packing everything. It's got the same, uh, voltage and everything on it. Will that matter? Will I still use that for the new router? Yep. Okay, great. I'm going to plug that in. Bear with me a second. Hold on. Yeah, I can't do it. I can't do it. Look, you can't do that. Well, this one I bought is awesome for me.
08:00
Speaker 2
Yes, you can. Yep, you can still use it. By the way, sir, when did you purchase this one? [silence]
08:00
Speaker 1
this last one that, uh, cuz I needed an extra one for space to work in my garage. So, that's the one. Uh, so right now, I have three, and I'm gonna go get the fourth one. Upstairs. So, I'm gonna work on the steps and get that cuz a little surprised cuz I gotta be some post-all of them cuz I've wired that all up into the bookshelf, and I gotta go undo all that. I'll do it if I have to do it. So, I'm getting the last one. Which is already wired up into the wall. I have to take it out. And, uh, do all that. But if I gotta do it, I gotta do it. Cuz then to work. I can't get internet to work, I'm in trouble. Everything works off the internet. Okay. Still with me and I'm talking to you while I'm unpluging everything in my second floor my bedroom area. All right, so now taking the fourth mesh links this from upstairs down into the wiring closet You still with me okay?A couple oh She's won now the short moved that over what matter fine plug them again. Does it kinda matter fine plug them again, the other these everything hold it hold it hell. Hello. I'm gonna have to get another as well. Although I don't have another. I need another bus bar. If it's about six feet away, that's not gonna be a problem is it? But what's your name? Dan, would you move it? No, walk where you're walking. I'll try everything. Sorry. Three things at once. Okay, Yeah, this will be.
09:00
Speaker 2
Oh yes. Okay. At least two to three feet apart from it, but yeah, we can try on that distant.
11:00
Speaker 1
Okay. And find out which one that is. Oh, okay. I got it. Okay, so down at the bottom there's a reset button. How long do I hold the reset button? Hold the button until the light turns off? Is that what you said? And then I'm like, Oh, button? All right, let me just pressing. All right, the light's going. I agree with you there. I just turned off and I'm letting off. I'm letting it go. The light went off, and now I took my Oh, Yeah.
13:00
Speaker 2
You would like to hear how to set the main node first, the one that is connected to the modem.
13:00
Speaker 1
Ah, uh, ma'am, I'm literally unpacking. My stuff has been in storage. So the answer is, it's somewhere in my office, but my office boxes are still packed. So I don't have it handy. I mean, the Verizon guy just came in. So, anyway, I hit the reset button. And now the main node is uh the purple, or blue, and it's blinking a little bit. Uh yeah guess that's that's. Well, right now, it's blinking blue. Um The dark blue blinking. Do the same thing, hit the button, same process. Okay, so I'll hold the button down till it goes off. Hold it till it goes off. [silence]
14:00
Speaker 2
By the way, sir, do you still have the receipt for your new nodes? Okay. Okay. Awesome. So you need to do all those process on all of your nodes? [silence] So, yep. You can reset the other nodes too. Same process. Yes. [silence]
14:00
Speaker 1
it's off, okay, unplugged that, okay that's the second one. Very much, push the button on reset, waiting for it to turn off. finally one off, under the reset, to the fourth mesh here I'm going to go do that one. Let's see if that goes off. All right, that one went off, okay. All right, so two of them are in the blinking blue, the home one is like a pinkish color right now, and the one I just reset is still dark. So I guess it will go blue still later. Yeah, just turned, just turned blue.
15:00
Speaker 2
[silence], [silence], okay. Yeah. Okay, go.
15:00
Speaker 1
Well, well, the Earth one, the the parent is hot pink right now. The other ones are blue. They're going to all go turn to hot pink. OK, one just turned to hot pink. The other two are still blinking blue. So I guess this next one here, the third one, should hopefully go to hot pink soon. It just did went to hot pink. And then the fourth one, which is the one I just reset, have to give it a few seconds, and hopefully that'll go to hot pink. And they're literally like inches apart right now. And that went to hot pink. So now I have all four in hot pink. [silence]
16:00
Speaker 2
So, after the reset, all of them must turn to purple or hot pink. Yeah. Yep. Yes, after you reset, they will reboot. Like, they will have a blinking blue color, then hot pink. So, all of them must turn into that color. Okay.
16:00
Speaker 1
Okay, now, you have to repeat that for me, so I do it right. Do it again. Say again. Ha. One, press every second. Okay, ready, I'm gonna do it. One, two, three, four, five. Okay. And what- And- white. Now, it's blinking white. Now. Hello? Hmm. Three, throughout the three minutes. Okay.
17:00
Speaker 2
Right, so, since all of them are hot pink, for you to set it up easily. Just press the reset button of the main node five times. One press every second. So you need to, you need to press the reset button of the main node five times. One press every second. And what's the light of the main node? Okay, good. All right. So we just have to wait like two to three minutes for it to set up and if the other no, um two to three minutes.
17:00
Speaker 1
Okay. Will they change different color, the other ones from pink? Okay. I see. Because I remember when they were solid blue before, they were all connected. And every once in a while, I would have to restart them for whatever reason and they would go from red to back to solid blue again. Okay. Okay. Okay. Yeah, the main node is going from white, blinking white. And again, the other ones are still hot pink. And then the main node just went to a light blue. And now the first node that I changed, is blinking pink. And it went red or orange, all kind of colors here. Orange.
18:00
Speaker 2
And if the other nodes will start to blink, that means they're trying to connect with the main node. Yes, all of them must blink and all of them must turn to solid blue that means they are connected.
18:00
Speaker 1
So, the main node is a solid blue, I got two of these routers blinking like an orange, a reddish orange, and the one is now blinking solid pink. Now, it went orange. So, I got all three of them blinking orange right now. [silence] Okay. Now, what about the Linksys app, while this is doing it? Is the Linksys app that I have on my iPhone, is that still good or does that need to be updated or do I need to change my account now that, you know, I moved from one house to another? Does any of that have to happen as well? [silence]
19:00
Speaker 2
Okay. it will take three to five minutes for each nodes to connect so just update me when the light changes and yeah that is still working but we can only access it using router password or local access since links are asking for
19:00
Speaker 1
So I don't have to like delete the app because you know I I still have it on my phone. No I don't have to delete it. Yeah. Well I had a 10-digit password before. Uh can I use the same 10-digit password I had from before or I have to change that or what.
20:00
Speaker 2
Wi-Fi accounts are no longer working. We have already disabled that. So you cannot create your account or use your account to log in anymore, but you can use your router password to log in and use the Linksys app to manage your network. Mm. No. Yeah. We can use it later if you wanted to change the network name since right now, since we reset the router back to default state, the network name and the password will show up as linksys. So we need to connect to that one first and if you wanted to change it, we'll use the app later. [silence]
20:00
Speaker 1
Yeah, cuz, I think it just said my last name, it said like, you know, Missouri, Wi-Fi or something. And okay, so one of them went blue, which is encouraging. So that means it's connected to the master. And that did take a couple minutes, so that's encouraging. And then the others are still blinking orange.
21:00
Speaker 2
yes, you can, you still use the, the exact same name and, exact same password that you were using before. [silence] uh uh. [silence] and [silence] um, uh. [silence] see, [silence] that's. yeah. [silence] and let's just verify. [silence] And by the way, sir, us for checking here on my end. Based on the serial number, this notes are no longer under warranty, but, um since you just recently purchased it, I need your receipt for us to verify and update the warranty date of your router. So I'll be sending you an email for that. You just have to reply to that email and attach a photo of your receipt if you were going to [silence] yeah. [silence] I just saw that not at all. [silence]
21:00
Speaker 1
Okay. Okay, they're all blue now. They're all blue. Okay. Okay, so does that mean they're all now connected? Okay, so what do I do now? Okay, on my phone, enter Wi-Fi settings. I go to my normal Wi-Fi settings on my phone. Wi-Fi. Yeah, I do. It I enter the password to join this network, would it be my old password that I had before? oh the password is at the bottom of my main node, okay. I see. Oh my god, it's got small. I don't get it wrong. Uhm really small.
22:00
Speaker 2
find it later, since you haven't un it yet. okay, good. Yes, sir. So, um, on your phone, can you go to your Wi-Fi settings? and then look for the network name the setup or the default network name of your main node. No, the password that's at the bottom of your main node. Yes. Since it went back to default.
22:00
Speaker 1
I'm gonna have to use like uh the magnifying glass so I get it right. I got my glasses on too, so I'm gonna try it. Uh, it's lowercase sensitive, too, right? G g one uh two, H. Ah, one Y... I guess that's a letter... a zero. I can't tell if it's a zero or... I'm gonna put it in as zero. Z as zero. And then a K and a four. Okay, I'm gonna go enter. I did the joining. Yeah, I think I did it right. Does it take a long time for that? The password to join the Wi-Fi network? Incorrect password. [silence] I'm trying to see if that is a zero or a one. I am... I guess I thought I did it right. M one B. Jesus. I'm trying to read this as I said I said M M one B. I'm gonna try it again, but I thought I typed it in right. So bear with me, ma'am. Yeah, it's I mean, but again, passwords and in this case sensitive, right? Mm. Mm. Oh. A. H. A. H. And that we bee need I. P. Yeah and I B zero zero? We B one B B one B B B one I loop for. Is it supposed there? I had to I hit the password tree. I need the energy. Let's go back to. It's supposed to do something right away? let's see if it's it's going around and around, oh, it did check finally, finally, that's good. That's good, Thank God, thank God for that. Okay, all right, let me go to Google. All right, Wi-Fi Looks like it did. Yeah, it's on my phone. Fantastic. Now I'll go to a different one. Chrome, go to Chrome. Okay, that's all working. Okay, good, all right. All right.
23:00
Speaker 2
try to check the network name is it has the same network name okay okay that's good alright try to check first the internet is working fine like try to check on Google or try to check something online alright yeah that's good alright that's that's good so you can now open the linkedis app if you're still logged in to your account kindly sign into your account on the link Then you are in here in the group stage once someone sent a group chat you'llgoing to receive an notification from the hack email
26:00
Speaker 1
Okay, I'm going to go back to my app, hit LINCSIS, loading the set up experience. Do you agree? User ID, license agreement term, agree, please wait, connect the router to your modem or source for now. Disconnect it. Please add additional nodes into power node router. Next, we already did that. Next, make sure everything is finished starting up. Node lights are solid. That's all done. Checking for internet, this could take up to a minute. Use the same Wi-Fi setting as Missouri 2x4? I could say yes, right? Say no, create new Wi-Fi setting? So hit no, create new Wi-Fi setting?
27:00
Speaker 2
sign out. Yes. No, just use the other option. It will not go through that way. It will give you an error. Yes, create new Wi-Fi settings, but input the same name and password that you once. Yes.
27:00
Speaker 1
All right, I'm hitting No. no create new Wi-Fi setting. Let's see what happens. Well, what's supposed to happen when I do that? Okay, SSID. So I'm going to type in my last name, Missouri. Uh down house, Wi-Fi. Okay? Not very. Okay, and then my password, I can use one I had from before if I want to. it has nothing in there. And now the, townhouse Wi-Fi? Okay? Not very. Okay, and then my password, I can use one I had from before if I want to. it has nothing in there. I'm going to hit No.
28:00
Speaker 2
[silence] It will allow you to, um it will give you like the report to type in for your new network mean and password. Yes. Um. Yep. Um. Yep. Yes. Just delete the yep. Just delete the current password. Okay. Yep. You can input your password.
28:00
Speaker 1
Next. First name dot, la- surname @ Gmail.com. Oh, I gotta do it twice, I guess for verification. Uh, I'm sorry. . I must've... I'm hi password, all right, hold on. The email address and password combination is correct? Try again.
29:00
Speaker 2
[silence] If you try to log on, like if you ask for email and password, just skip that option. [silence] Because it will not go through if you log on. [silence] Just skip that option, Sir. Just skip that part.
29:00
Speaker 1
So, what should I do? Create an account or what? Skip for now, all right, skip for now. Okay. So, use this password to complete setup without an internet connection. Create a router password. Well, that's the 5, isn't that the 10 digit password I just created? Or do I have to do it over again? Can I use the same password? Oh, I guess it was at least 10 characters, upper and lower case, numbers, one number. Uh, your password.
30:00
Speaker 2
keep for keep for now you have that option there skip for now mm-hmm the first one is your Wi-Fi password you will use that one for you to connect your device and for the router password you will use that one for login on the Linksys app or the web interface to manage your settings yeah it is a different password since it has a different requirement that is used for yeah Linksys app only and the web browser Yes. And take note of that password also. [silence] Yes yes, it's for security purposes.
30:00
Speaker 2
Yeah, even letters or other characters. Okay, that's for security purposes so that, you know, your router won't be easily logged in by other people.
33:00
Speaker 1
So, is this only for the linksys, I mean the novel password was that original to the Mac network? If somebody's got Wi Fix and want to connect into my world work, I use the 10 digit password and that works, whereas for the linksys, I got a much more complicated password, correct? Yeah, yeah, yeah. Okay. All right. Missouri City townhouse Wi-Fi created now lets connect to your new Wi-Fi. Go to your
35:00
Speaker 2
people, that's for the app and the web interface to manage your network. That's for the linksys app only or if you wanted to access the router using your computer you will use that password also. Yes. Yes, yes, sir. For if you wanted to manage your network or your settings.
35:00
Speaker 1
phone settings and app. step two, once connected. Aren't I already connected now? Go ahead. Okay, so just, okay, so I'll go back into my Wi-Fi. That Wi-Fi says not connected right now. Why not? Do I got to dial in? Okay. Then say Missouri Townhouse. Oh, I misspelled townhouse. Great. Sounds great. And then I'll do, this is the. what's that town? How strong? Oh, connected. Okay. All right, so now, just go back to Google. Let's go into,
36:00
Speaker 2
yeah try to check your Wi-Fi settings again if your network name will now show up and connect to it. Mm-hmm. Okay that's good. Then you can go back to the Linksys app to open your dashboard. [silence]
36:00
Speaker 1
Any kind of internet right should work right now. Well, it's not it's not going in. It should be connected to Wi-Fi now, right? It's connected to Wi-Fi. So if I go on to like Google or something it should work, right? And so let's just go into you might just check to see if it goes. Yeah, I went in. Okay, so that's good. Now I go back into my links this app, you said. All right. Yeah. They go onto that. See my wife doing this. She would never be doing this. Okay, so it says go to your phone settings. Select do you know why I did that. Once connected return to the fab and tab next. Okay. Next. Please wait. Looking for your child knows. Keep your phone in the set up area. Okay. I'm in the set up area. Moving on anywhere. Looking for child nodes. Two or blue ones, they all went back to blue. And then I see routers. Should I hit next? It says help us help you. You automatically send your reports. If they said you haven't sent settings or diagnostics okay. Yes. click next for that. Michelle town house, Wi-Fi's ready. Connect your next year to new Wi-Fi. Okay, we go to dashboard. Getting router settings. Okay. I got one device and four nodes. Got my phone and the three network strings and the parent. though that looks like it's good.
37:00
Speaker 2
your child nodes might start to flash but don't worry they will go back to blue Okay. Yeah. Okay that's Okay, that's good. Oh, so we'll have a [silence]
38:00
Speaker 1
and I used I and I have a guest network is off. I used to have that on. So to guess and I have to have a separate password for that or it's different. As a, okay. Do I have to enable guest access? But that's for my measure. So I have We're just a guest. Okay. and it can be something simple like one, two three, four, five or or would it be something fast. right. I'm going to do a, okay. Let me think about this. Um, um, um, hold on.
39:00
Speaker 2
yep yep it's all now set up uh yeah you can enable that one and create it yeah you can have the separate password it's up to user yeah yeah you have to enable guest access and then create your guest network and password yes for guest you only yeah
39:00
Speaker 1
It has to be a certain amount? Could it be just some five digits or five letters, doesn't matter. Does it have to be fancy again? Oh, okay. All right, so I'm going to make it. Uh, all right, so hit return. Must be eight characters says. Okay, so that's not working. All right. Um, okay. I'm making shots of this up because it's so much.
40:00
Speaker 2
It doesn't matter. It doesn't, yeah it doesn't have any requirements. yes, it will just reboot. Yeah. We're we're located at Filo Pilлепны. Yes.
40:00
Speaker 1
down in Deval, or, uh, [silence] all those [silence] DeVal RV. [silence] Yeah, some good places there and some, not so good places. [silence] It says here Missouri townhouse Wi-Fi has no internet connection. Now it says, why is there no [silence] everything was working great. [silence] What's happened? [silence] All the things? the blues? the blues are blue. [silence] And all we were trying to do is hook up the guests Wi-Fi. [silence] So what should I do now? [silence] I mean, everything was working before. [silence]
42:00
Speaker 2
It. Ow. All, yeah, and Manufacture. None. [silence] The guest Wi-Fi or the main network. But you cannot access your settings if you will connect to guest network. [silence] No, if everything is working fine, if you're all good with your name and your password and all of your credentials, you can. [silence] add an access. You can [silence] create access. [silence] I'm in Mindanao. Video. [silence] Mi Baby. [silence] And here you go. [silence] and it river bridge. Oh. [silence] My emails. [silence] My emails.
42:00
Speaker 1
Okay, so let me okay. So, let me do this. So, you want me to, all of your stuff is blue, and, um, once that I go back into relocating them, then they should automatically go like from before was had to leave, blue, correct? Like they used to? So, okay. All right, give me a second. That's a lot of work, or bending over. Uh a lot of bending over. Okay, so I get to unplug them and put them back in, doesn't matter what seat line or anything, right? Okay. All right, so I'm plugging all that. Keep plugging.
43:00
Speaker 2
unplug the node of this and we book them back to their original position Yeah Yeah Yeah they will start to blink first then it will go to blue after 2 to 3 minutes. [silence] Yeah [silence] Yeah [silence] And by the way, I sent you an email.
43:00
Speaker 1
Okay. That's fine. Um, and so, um, I've unplugged all the parent or the child nodes. Um, and they still go to about 300 feet like they were before ma'am? Uh, or something like that or 500, I forget. Um, terms of a mesh, uh, are? Okay.
44:00
Speaker 2
If you would say you have weak signal, or you can experiment some location. You're welcome, sir.
45:00
Speaker 1
Oh boy, it's a lot of walking, ma'am. I gotta go up and down the steps and everything, so please bear with me. Oh. Okay. [silence]
46:00
Speaker 2
Yeah, exactly. Yeah. Exactly. Mm hmm. Mm hmm. Yeah. Mm hmm.
46:00
Speaker 1
I'm not good all time. out of breath. get member one more. okay. I'm warm looking up. All right. they all term blue right away and they go through a reset if I recall. All right. So everything should be good now do you think? I'm going to have to test them. That should be all good. [silence]
48:00
Speaker 2
Yep, just help to wait for them to reconnect.
48:00
Speaker 1
I do? I gotta go to the to the Linksys app and check again? [silence] Okay, so I go to the home and go to the Linksys, open up Linksys, getting router settings. [silence] Yeah, I found it. Yeah, yeah, that's right. Yeah. Yeah, that's four nodes. Router to the Linksys, the Linksys. One is offline. you know, one right now is offline. Two look like they're online. And the third's not, it's uh, them many take a little longer.
49:00
Speaker 2
Yep. Yep. So once all of them, yeah, you can check them on the Lynxys app. Just refresh the Lynxys app. um... If they will connect it might show you that the other nodes are offline if they are still trying to reconnect. So just refresh it. Yeah, all of them are turning back to blue once connected.
49:00
Speaker 1
It's blue. So now I've got to go down to the finished basement, which was the last one I plugged in. Uh, and uh that's blue. So they're all blue, but one shows it's offline. How is that? Refresh. How do I do that? It's all the way, this says firmware update available, too. But what about that? But should I do that now or should I do that later? So how do I do the refresh of the app? Okay, go up to the left of the bar, I'll do log out. Okay, I logged out. Then I got to enter my email. [silence]
51:00
Speaker 2
I'll just refresh the app like you um you can update the form later since it will take some time. You can do it later after the call since it will take some time. Um just force close it and reopen it again. Oh no, you choose the router password option. The other option, router password. Can you see that? Yes. [silence]
51:00
Speaker 1
[silence] That's really good. And then I can just do the other thing you said before, update now, and do I have to do anything when you hang up and you update now? I got to go log back in or what do I do? How much, after update? What's it do? What's it do any effect to performance? Oh, okay. So it might be about another five minutes. I don't have to get all the nodes together or anything because they're already connected, right? Okay. Okay. All right, well thank you so much.
53:00
Speaker 2
Okay, that's, good. All, right. Um, yeah, you, you, you can update, later after the, the call, then, it, it will, reboot, or restart the, the system. Uh, no, it will, not, affect the, performance, it will, just, reboot the system, so, you just have to wait for it for the, nodes to reconnect back. Please. Yeah, no, need to unplug them, just leave them out, where they are right now. Oops. All right, thank you very much, welcome to and, don't forget [silence]
53:00
Speaker 1
Well, how long have you been in the phone? We've been on the phone for about an hour. Yeah. If I can't find it, I'm more than happy to pay the $15. I just, uh, you know, I'll have to look for it. But I'm literally unpacking boxes. This is the first day I'm here. Thank you again, ma'am. Alright, God bless. Bye. Bye.
54:00
Speaker 2
send your receipt so that we could update your warranty start date here in our end, because we no longer provide free technical support for out of warranty devices. But you can still pay uh fifteen dollars for one hour if you wanted to have the paid service. That's for out of R&T devices only. Yeah. Have a
54:00