Speaker 1
[KEEP_UNCERTAIN] Speaker 1: well, I'm hoping you can, because for the last week I've been tearing my hair out with community.com. They he uses for the rooters. And I just wondered if you can give me any advice. I've been battling with them for one thing another. But the problem I I have is that the the router passwords were not set up sufficiently for my particularly for my intruder alarm. And I'm still not having a copy.
00:00
Speaker 2
Welcome to Lynx's support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Lynx. This is technical support. My name is Dylan. How can I help you today? [silence] [silence] Hmm. [silence] Hmm. [silence] Yes, yes. [silence]
00:00
Speaker 1
Most of the success with that. But today I've downloaded the app because I thought, well, there is because I had to change my password. But in the end, the office at the at Community fiber changed it for me and they gave it to me and I was able to use it on my TV set and on my phone. But now it doesn't seem to be working anyway. So I'm not quite sure what to do. I went, I've, I've downloaded the app. I've done everything they said. I've, I've, I've downloaded it via email because it didn't seem to be able to find my router. The problem I've got is the router has got a password on the, printed on the bottom, and they've given me verbally, verbally given me another password that they set up in the middle of last week. Um, I'm just thought, I'd ask you as the, the provider of the, of the router.
01:00
Speaker 2
[silence] [silence] [silence] [silence] [silence] see [silence] see
01:00
Speaker 1
The whole problem started because the one that they set the engineer set up last week failed within two hours. It all the Wi-Fi went off and the the technical operator at Community Fibre told us to plug in and knew one of the others because we had two others boosters. And they told us to plug it plug that in. Now, when when that they they got that paired, we got it paired. Um it it worked. Um we were I was able to put in this password that they then given me. And it's on my phone and it works and I've got the Wi-Fi. But now I've downloaded today I thought well, I'll get the um Linksy one in case I have to do anything or look at anything. Um I've added my email I, I've, you know, I've done all of this. It sent me an email rather to, to verify my email address. But it's not going any further. It just keeps going round and round in circles and I just don't know what to do. No, no, they changed, they changed it. Yeah. But it's not the original that was on the bottom of the Wi-Fi logo. Well, yes. I mean, I'm not, I'm 75 years old. I'm not very technical, but I have managed, I managed my way through this. I mean, to be honest, if I knew when I agreed to change this pu this Wi-Fi.
02:00
Speaker 2
I see. Uh-huh. Let's try to- So, just to make sure I got it right, ma'am, you're trying to change or update your Wi-Fi password since the previous- Oh, so they've changed it, okay. Uh-huh. Yeah, yes. But d-do you want me to make it to still remember the old password? Or do you want me to change to the new Wi-Fi password which will- will be your password, own password? [silence]
03:00
Speaker 1
probably wouldn't have done it because it's been so much trouble and so much stress and it's so exhausting. I've spent um like a working week on the phone to them. Um I've just about had enough. I mean I have an engineer coming tomorrow to put in a battery pack for me and I'm going to ask him to have a look at it all but I just thought that I might ask you if you could throw any light on this um on this password business and why I can't get into the app now. Because it's Oh, my name is Sheila Rose Warren.
04:00
Speaker 2
uh-uh, Yeah. Mm-hmm. uh-uh. hm. Ok, so let me just run some verification with you, ma'am, in order for me to really check and provide you with an accurate answer to your question why you can't log into the Linksys app. So, um, let me just create a quick record here starting with your full name, okay?
04:00
Speaker 1
Do you want me to spell that? Yeah. It is. Yeah. Is Rosewarn. That's Romeo, Oscar, Sierra, Echo, whiskey, Alpha, Romeo, November. Yeah. Sheila Roswarn@hotmail.com. Yeah. Yeah. Because they took all this from the one that took,
05:00
Speaker 2
cala. OK. And then your last name? Mm-hmm. OK. So that's Uh Sheila Rosen. All right. How about your email address? Sheila. OK. So that's SheilaRosen@hotmail.com. Can you provide me the model number and the serial number of the Links router? [silence]
05:00
Speaker 1
Oh, this last week, um, presumably to log it all into the, in the system. Um, so this one this is that, what did you ask before the serial number? Ah, right. So, Yes, this is the main one. This is the one they set up as the main one now. It wasn't the original, but they've set it up as apparently as the main one. Um, so, the serial number is 72 Echo 1 0 Mike 2 Charlie Foxtrot 2 5 7 2 3.
06:00
Speaker 2
is there. I'm sorry, are you trying to grow this? You're trying to log in using email and password? Yeah, the serial number and the model number. Just make sure that you provide me the serial number of the main one, the main router. Okay. Yeah, yeah, mm-hmm. Mm-hmm. All right, let me just repeat that one.
06:00
Speaker 1
Yeah sorry how yeah sorry. What do you mean by notes towers. Oh okay. Well, we're meant to have three but one is waiting to be exchanged. It's in it's in transit now. The one that didn't work after two hours. We have we have to return that. So the ones that are linked up at the moment are two of them. Yeah did you want the model number?
07:00
Speaker 2
72 E for echo, 1, 0 M for Mike, 2 C for Charlie, F for Foxtrot, 2 5 7 2 3. All right. And how many nodes do you have? I'm sorry. Uh, towers. How many towers do you have? Okay. All right. Okay. Okay. Okay. You can actually bypass that by pressing double clicking the picture. Mm-hmm. Okay, got it. And um just to verify you your internet service provider is community fiber, right? You can use double click for the picture of the website. Uh no need for that one, ma'am. Oh, uh oh the model.
07:00
Speaker 1
Yes. Yeah, it sounds. yes, it says. Yes, it is. Yeah. alright. Okay, okay, well, I'm glad I phoned you because otherwise I'd still be trying to do it.
08:00
Speaker 2
Yeah, yeah, you can provide me the model number. I believe it's SPN60, right? [silence] All right. So here's the thing, Michelle. The reason why you can access the Linksys app or associate your router with the Linksys app is because this specific model is a new model. It supports a more advanced web UI, which technically means that it's not supported yet with the Linksys app. That's why you're unable to associate it with your app. Yeah. Yeah. It's actually,
08:00
Speaker 1
Hold on, I've got a, yeah, hold on. Let me write. I'm going to have to write it down. Yes, hold on. Because the thing is, they kept asking me last week. They kept asking me to to to go on to the web and to to get the the the Lynxies web sites. But the trouble is, I have an Apple iPhone. And it wouldn't, it wouldn't let me access it. I think it thinks it's some sort of. [silence]
09:00
Speaker 2
the latest device. I mean, it's the latest router, so it's actually more easy to set up and install, and it can easily be accessed through the web browser, so it's no longer using the Linksys app. So you can just easily access through the the web user by searching HTTP, colon, colon, slash, slash, colon, slash, slash, okay? You can write it down. All right. Uh-huh. Uh-huh. Um, actually, it started working here. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh.
09:00
Speaker 1
a scam, um, scam, um, it just would not let me into the, through Google, it wouldn't let me in to have a look at it. Right, hold on a sec. I'm just going to write this down. Right, okay. Right. So, if I do get in, which I'm not sure I'm going to go to, go over to, what should I put in? So it's H, uh, G for golf. All right, okay. Hold on. Oh, HTTP, yeah. Yeah. Yeah. [silence]
10:00
Speaker 2
so I uh let me just confirm so I assume uh let me just double check. okay, if I got it correct. 72 72. okay, go ahead. uh huh. All right, so it's uh h t T P Colin. yeah, uh, it's uh H for hotel, T for tango, T for tango P for papa. Okay. yeah, H T T P. uh uh Colin double forward slash a cable the television should connect wireless earlier okay got it uh can you double check sir okay got it sir sir for this device well uh just to be transparent sir this is part of uh not that really old devices however yeah this sale force of our old generation or first generation uh device series however it will not affect your current setup okay that's not a problem now for us to proceed sir um for how long have you been using this device do you use a router
10:00
Speaker 1
Yeah. Oh, were you? I'm so sorry. I've written those that down, HTTP colon double slash, Yeah. Well, that's what they were trying to do. That's what they were trying to get me to access last week. And I it would not... Yeah. What device are you saying to use because I haven't got I haven't got a desktop.
12:00
Speaker 2
Hello. Yeah. I'm sorry. I thought that I was also waiting for you. Okay. Colin, double-fours. Okay. http://myrouter.info. So you mentioned here. Uh, yeah, but you need to ensure, you need to ensure that the device that you you're using is connected to the linksys Wi-Fi for you to be able to access it.
12:00
Speaker 1
I use and they asked me to use the laptop. We charged it up and we we tried to use that. It wouldn't let me in. So I don't know what what to do. Okay. yeah hold on then. [silence] does laptop is a Chromebook. Is that is that before I start I must tell you that. Is that okay to use or not? [silence]
13:00
Speaker 2
Oh, do you have a laptop you can use? okay we can actually try it now ma'am if you want yeah what device are you going to use so we can okay yeah it's the right laptop okay yes actually okay oh uh uh us check you are connected to the it's fine ma'am as long as you have
13:00
Speaker 1
Yeah, okay, hold on. I don't use this very often and I've just got tech because I don't know whether it's saying it's got no internet. I can't remember what stage I was looking at this last week. So whether it's actually linked to the Wi-Fi, I'm not sure. Now, hold on. No, it isn't. All right, let's have a
14:00
Speaker 2
Follow the video all the way.
14:00
Speaker 1
Right, so that's the first question that I was speaking to you about answered, it's taken this password that they gave me. So, that's okay, so I'm into the internet now, so I just need to go into search this. Yes, I have to.
15:00
Speaker 2
yeah. [silence] Oh yeah, the serial number. So how was it? Uh huh. So, so how was it? Uh huh. [silence] Okay. [silence] Okay, so you have already connected your Chromebook to the Wi-Fi right, so that link is Wi-Fi
15:00
Speaker 1
Yeah, so, so that's, at least that's something anyway. Right. Yeah I have, I just need to put in what you've done. and me. Yes. Yeah, that's what I'm pushing. Yeah, I'm doing it.
16:00
Speaker 2
Okay. Now let's open your browser. If by chance you've forgot your router password, you can try to reset it so you can create a new one. So on your browser, Ms. Shella, I mean, um Shila, you type in on the address bar, not on the search bar, on the address bar, you type in the http://myrouter.info. Okay.
16:00
Speaker 1
Right, okay. So it's now let me into that, but it's just got login and put router password in. Right, so I would use that, that password that's on the device to get into this. Right, shall I try that first? All right, all right, right, it's not, hold on, I've just gotta go back, I'm not used
17:00
Speaker 2
Okay, so the router password, usually it's admin all lowercase or the password that is indicated underneath your device. You can try it, but if it doesn't go through, Ma'am Shilla, you can try the Wi-Fi password that was given to you by the community fiber personal. Okay, we can try it first. Doing this during a net service provider. I see. mm-hmm. where is it? how do you turn it? hello Ma'am Schultz
17:00
Speaker 1
yeah. Right, it's not, hold on. It's now gone, somehow it's gone on to forget password. I don't know. Hold on. Right. Right. Right. But it won't If, right. But it won't interfere with the password I've got for the Wi-Fi will it? Right. Oh, I wish, I, I, I'd rather go back really, but I don't know how to at the minute. Um, That. I'm done.
19:00
Speaker 2
yes how was it you can actually try to forget the password and then set up a new admin password so it's a different password well technically it's not the Wi-Fi password it's your access to the um linksys now user interface so it's your admin password not your Wi-Fi password so you can change it actually yes yes it wouldn't uh it won't interfere um no worries I'll walk you through and help you out with this [silence]
19:00
Speaker 1
I'm just going to do this again. Sorry, HTTP [silence] Yeah, I'm here. Yeah, I'm just putting my password and just see if it works. [silence] Right, no, it doesn't. So it says, incorrect router password. So that's not going to work. Right so I needed. Yeah I need to get that password off the router then don't I? Yes. I did see that there. Okay, hold on. I'll go. I'll go and write it anyways. Okay. Uh one sec.
20:00
Speaker 2
Okay. Yeah, so we can try resetting your router password or your admin password and then create a new one so that you can easily access it. Just ensure that you're going to Yes. Yeah. Um, actually, you don't really need to use the password on the router. All you need is just the recovery key underneath the device. That's all you need. Uh-huh. Okay. So you can forget the password, enter the recovery key, and then hit continue. And it will ask you for your new password.
21:00
Speaker 1
It keeps going back, sorry. Because I'm not used to this, I, it keeps going back and taking off the address. Well, Right, so what you want me to do is go and get that recovery piece and I'll come back. Yeah. Yeah, I've got the, Yeah, I, there it is. I'll go and get it. Right, I'm back again now. I'm just going to put it in. Oh. Sorry, what's happened to this? It says there's no internet now. phone is hit on here, it says. Sorry? What did you just say? It says -- I'm talking to my husband, sorry. White light's on. Oh, the white light's on. Okay, it is.
22:00
Speaker 2
As long as there is a label, yes, as long as there is a label that this is your 2.4 and 5G. You need to press your reset button on the main base unless Gibbings forget. Just apply. Okay. Just apply. The one that is green. I'm sorry. Can you try again to click apply? It's okay. If the Wi-Fi name is now.
23:00
Speaker 1
connected back I'm not used to this. This is the problem. Right. Right, I'm back at the right page now. Okay, I've got the recovery key. I'm just going to put it in. Right, now it's asking me for a new password.
24:00
Speaker 2
All available. So you can check. Okay. All right. Okay. So you can enter your new password. Just follow the instruction there on what password you must create. Just ensure that you're going to write it down, okay?
24:00
Speaker 1
Hopefully it's going to work, but I'm going to wash it down. Okay, so, pick my pick.
25:00
Speaker 2
All right, no problem. If we... Go ahead. Yeah. If you find that you do have lots of devices, uh... connected to the device, you can update but if this kind of node is working fine with you, you don't need to upgrade. As long as it's working. All right. Thank you for your time. All right. Well yeah. Anything else I can assist you aside from this? You're welcome. You're welcome sir, Thank you also for your patience. So if you need further assistance then I have the switch for back here. Thank you, sir. Bye bye for now. Thank you.
26:00
Speaker 1
Right, I'm just doing a hint. Okay. I've done all of that. All right, how do I move on? Do I, does it allow me to move on somehow? I wonder. Right, but I've got to save this somehow. How will it say? I've got to save it, haven't I? Somehow. It's come up on the page. I filled in the new password. I've retyped it and I've filled out a password hint. So, I've just got to, Oh, it's done it. Okay. Yeah, okay, it's done it. Two seconds.
27:00
Speaker 2
Um, here in the Philippines, sir. Okay. I, thank you, sir. All right. yeah, you need to enter your new password to the, to the login page. I'm, I'm sorry. Yes. All right. That's good. All right. Thank you for calling, Link.
27:00
Speaker 1
I'm just saving it. I'm just trying to find out how to delete something. It's come up with a hint instead of the usual.
28:00
Speaker 2
This is Rio. How can I assist you today? All right, ma'am. Oh, I apologize for you spending your precious time on me. But let me just double check something here. OK. OK. This is a double check. Am I speaking with Mr. Maury Lewis? Uh give me just three minutes to let me just make them and the fees that have previously stacked for your record OK is many escalate Dennis though?
28:00
Speaker 1
the name I'm just trying to find out how to delete it and retype it. Tony, can you remember how to delete on here? Oh yeah, okay. I can do it. Okay, okay. I'm just talking to myself. I can do it. So the username on that is, it doesn't seem to, I've got to put my email address, haven't I? Right. I'm just saving it into the thing.
29:00
Speaker 2
Okay. Yes. Sir, if I may ask, by the way, I think you mentioned you spoke to the owner, you're the service provider. What have you done so far? I'm sorry. What? Uh. Uh, there's actually no need for you to enter your username, ma'am, if it's only asked you for the router password.
29:00
Speaker 1
It doesn't matter. I'll save it another time. I'll save it and change it. Right. Right. So now I've got to go into the site again. Now, for some reason it keeps disappearing. Uh yeah yeah, okay. Oh man, that's not working.
30:00
Speaker 2
And did they reset you Uh-huh. okay. Now, let's just try to connect it to this device, okay? For the linked device, just want to double check first before we- okay? checking in the settings. are you now back to the login page where it asks you for the router password? I can't say. Okay. Uh, before we connect the switch, sir, can you try first to plug the switch? We're gonna connect the switch once the linhed device appears in the settings. okay.
30:00
Speaker 1
okay hold on i'm just gonna put it all in again just not used to this thing right so now i need to put my password okay
31:00
Speaker 2
how is it? alright from the Linksys device one ethernet cable to connect between the ethernet. alright and this one ethernet cable is connected to your wireless router. one earth in the answer and the bolts. from the Linksys device and the device shows a red light. I know you've done this already from the previous and the support button together reset again the the Linksys device. alright try to hold and press the reset button for 20 seconds. alright yeah in the reset button of the Linksys device hold and press the reset button for 20 seconds please. Yes, ma'am. [silence]
31:00
Speaker 1
right, things are going through. saving configuration. I will be in a minute when it stops going round and round. is please wait. download and reboot your device. So when when it does it, for example, says it's goinging to turn bright white or something. It said it might it might briefly turn off and then turn on again. Oh, this is the this is the router it's talking about. Yeah. Okay. So Tony, do you think you could go and look at the router and see if it's still showing whether white. Is it white? it is white at the moment. Yes, but it's not coming through on this on this page on the on the computer on the
32:00
Speaker 2
modern modern Oh my goodness, grandpa and speaking, I have speaking. 100 Modern, yes. Um... Okay. So technically, ma'am, your links is routers is not yet solid white. When you add a moment.
33:00
Speaker 1
And it's just going around and around. It's checking for software. It says it's please wait as we download and reboot your device. The LED will turn bright white when the process is complete. But it is white now. Right. So what would I be doing after this when it when this goes through on the on the laptop when this eventually stops turning around? Right.
34:00
Speaker 2
uh-huh uh-huh their trouble, our no worries ma'am OK, that's good. Yeah, you just have to give it some time though. Welcome. I don't know from because why would you do it? Okay. Okay. So um if it stops uh turning around, you will be routed to the web user interface the Lync is now web user interface where all the information uh where all the information or any configuration [silence]
34:00
Speaker 1
Okay. And if I wanted to tap, child, change anything, I can change it in there. I can change, could I change the Wi-Fi password? Right. Okay. Well, it says it can't find the rooter. No, they can't find the roota, roota, what do you call it? Yeah. It says you're not connected. What do you mean? Sorry. Well, that's what, nope. Right, hold on. Oh, I see, what you mean. Yeah. Okay. Go on.
35:00
Speaker 2
Configuration you want to do will be all taken their, yes. Yes mom, Exactly. Yes, Because you just changed the Oh it can't find the router patch I mean the router Okay, Can you check your computer if it's connected Can you check your Chromebook if it's still connected to the Wi-Fi? [silence]
35:00
Speaker 1
No, it isn't. No. And it was. Okay. Right. Yeah, hold on. It is now. Well, it's not shy. Hold on. Tony, are you connected to that? I am. I'm in the scene. All right. What it is. Yes, it is connected now.
36:00
Speaker 2
uh... it's not connected. Okay, can you try to reconnect it? Okay, great. Now, uh, from the out, uh, from the note shelter, can you try to press the reset button five times? One press per one second. Not too bad. Okay, that's good to hear, ma'am.
36:00
Speaker 1
yeah okay well this is Well I hope not because it's still on right okay it's gone into it now right okay so it's got the community fiber community I don't know and a number after it it's it's gotten I don't know what the number is it's a five-digit number it says it's got two nodes that's what you called them the the towers um and six devices and
37:00
Speaker 2
Now, try to reopen the, Lenis' Now Web user interface. [silence] Uh, can I be... Give it just a couple of minutes? Alright. Uh, waiting time. Maximum waiting time, sir, is seven minutes, so usually around four to five minutes, it will turn white. Okay. That's good to hear. Uh-huh. Alright. Uh-huh. Yeah, it's ours. Okay. So that's it. Um, that's where are you going to configure anything, ma'am?
37:00
Speaker 1
Uh, hang on. What am I looking for again? Sorry. Oh, yes. Okay. Yep. Okay. Yep. Oh, yes. Incredible weather. Yep. [silence]
38:00
Speaker 2
So if you wanted to change the Wi-Fi password, you just have to go to menu. And then under menu, you can see there incredible Wi-Fi. There's a home, you can see there menu. Uh-huh. You click on menu, incredible Wi-Fi, and you can see there your Wi-Fi name and your Wi-Fi password. So you wanted to separate the 2.4 and 5 gigahertz band, you just have to disable the quick setup. Just click on the blue icon on the right side to disable it. And you can see the 2.4 is [silence]
38:00
Speaker 1
Right. Sorry, can I just go back over that? So you I've just found that page and you've said, you said to me, um, so with the quick setup, you, you, you said to, to disable that, didn't you? Yeah. I don't particularly want to change it now, but that's what you said if I did want to. Okay. Yeah. And it's got the. Yeah. Yeah, no, that's fine. I'm happy with the, with the Wi-Fi password. The other, the other problem I, the other problem I've got, I will just tell you whether um, whether it's really, I don't know whether you can help me or not, but, um, and I've got to, otherwise, I've got to speak to the to my, um, uh, intruder alarm people. It's my alarm. That's the problem.
39:00
Speaker 2
Transformer... gigahertz in the five gigahertz bandwidth speed. I'd by five gigahertz bandwidth. Yeah, like... gigahertz in the... oh, gigahertz in the five gigahertz bandwidth speed. Uh-huh. Kiss. Yes. Okay. Uh if you want to, but for the meantime you can just enable it. Uh by the way. Hi Ron. I have your email address. Okay. Internet service provider.
39:00
Speaker 1
Because, yes, my, my house alarm. And the problem I've got, I can't, I can't connect it at the moment. I mean, if, if necessary, I'm going to have to get, ask the, the engineer from them to come around, but I'm waiting until the engineer from community fiber comes first. But, um, the only, the the problem I've got with it, I've got the Wifi name. Now, it told me, um, somewhere that I read today, this afternoon, that, um, I can change that. See, the, my problem with it is, it's got an underscore in the name of community community fiber. Has, um, 10, 10 gigabytes, and then it's got an underscore. And, and it's not an easy thing to put in on this panel.
40:00
Speaker 2
regard to your alarm, Mishila, uh, probably because, I mean, you, you can't connect it to the internet, probably because your alarm can only connect to the 2.4 gigahertz band. So it needs a 2.4 gigahertz network in order for your alarm, alarm to connect to the Wi-Fi, which I've mentioned earlier if uh, you wanted to uh, separate your 2.4 and your five gigahertz, you just have to disable the quick setup. And uh, you can see there the 2.4 and the five gigahertz band. So in order for you to uh, separate the 2.4 and the five gigahertz band, you just have to change the SSID of uh, each of uh, the bandwidth or the network. Or you can just change the the the SSID of the 2.4 gigahertz.
41:00
Speaker 1
Oh, I see. Yeah. Yeah. Can I just say something as well? That when when I phoned the when I last phoned the um that the alarm company, the engineer told me on the phone, he said, what when he heard that it was community fiber, he said they've had a lot of trouble and they they he told me that I had to tell community fiber to open a port for me. A port 25,000. Yes. That Yes, they did. they did it. That's what I was going to say. They community fiber opened the port. But you see now, I've as you say, that's probably what you're explaining to me that there's there's two so when I go [silence]
42:00
Speaker 2
Can you try to put your screen? Well by default ma'am it's already open. The default is open. Do you happen to have your ping I'm sorry your IP address? No sir. There's actually the default.
42:00
Speaker 1
in on here. There's two things, so I need to look at both of them. So, you're saying, I'm just going to write a note. You're saying that the I need the 2.4 band, is that right? For the alarm. Right, okay. And the five for the rest of it. Okay. Okay, right. Okay. Okay. So what I need to do is I'm going to wait now until this engineer comes tomorrow from country fiber and I'm going to talk to him so that he could
43:00
Speaker 2
default IP address? however you're all based on your router or your router code. okay what the what laptop or computer you have? for a Mac or a... with dose? the five yeah usually for the five gigahertz band that's where you're going to connect your phone your computer or um any other devices but for the appliances they usually connect to the 2.4 gigahertz band but there are appliances that would be able to connect to the five gigahertz but most of the time they only connect to 2.4. alright
43:00
Speaker 1
I mean, you've told me and I'm sure that if I really try, I can probably do this, but, or, I can speak to one of my, but, I, I think I'll talk to the engineer tomorrow, so if I tell him, so, basically, I can change the name of the, um, 2.4, so that I can then recognize which is which, but also, it's easier for me to type it into the alarm, because it doesn't like the underscore. Okay. Okay, so I, I will, um, I will attempt to do that tomorrow. Well, I'm not going to keep you any longer, but I can see what, what you're, you know, what you're trying to explain to me, which you're doing very well and thank you for your patience.
44:00
Speaker 2
Do you see Wi-Fi after clicking network and internet? Do you see Wi-Fi or internet? Or do you see an option there? Uh-huh. Uh-huh. Yes, yes. Is there an option that's working in internet? Uh-huh. I'm. You're very much welcome, ma'am Sheila. And in the event that your camera won't, I mean your, your alarm won't still connect, you can try to change the security mode under your 2.4G
44:00
Speaker 1
Right, okay. I'm writing this down now. Hold on, because I have to. I won't remember this. So I have to change to I have to go for WP. Yeah. And that's what. Now, where do I find that on this page? Yeah. Right. I'm just writing a note for myself. Disable quick Wi-Fi. Yeah.
45:00
Speaker 2
4 gigahertz. And so instead of WPA2 personal, you can change it to WPA2 slash WPA3 mixed personal.
45:00
Speaker 1
Well, I've got to do, I've got to do that anyway to change the name if I want to, but I can cannot, so if I do this, if I disable the Quick Wi-Fi and I go into it, it's going to allow me, I'm not going to do it now, but it will allow me, if, so I have to look at the WPA2 slash WPA3, but I also want to change the name, so that'll show me that for that band as well. Will it? Yeah. Okay. Okay. Well, okay.
46:00
Speaker 2
yes yes sure yeah ma'am yeah ma'am so technically the purpose of the security mode is um there are devices that are now using WPA3 security for their device so if you set your your 2.4 GHz under 2 um under WPA2 slash WPA3 to WPA3 it won't connect it that way so you have to switch your 5 GHz under WPA2 slash WPA3 to to WPA2 only or the device won't will support that device [silence] there's whole lot of device nowadays and [silence] yeah ma'am yes ma'am minimum Wi-Fi speed. [silence] Wi-Fi speed.
46:00
Speaker 1
Okay. Yeah, well, I, I, I understand it all in theory. I've got to find out whether I understand it in practice. But the engineers should understand it all anyway. So, I feel I've got to. Yes. Well, that's a really good idea. That's a really good idea. Thank you very much indeed. But what was your name? Thank you so much. Dylan. Okay, Dylan. Okay, Dylan. Well, you've been a great help. Honestly, I had no idea that all this existed. They, they don't tell you anything. And the fact that I've kept saying that the alarm didn't work, I actually don't think that most of those. [silence] those people there actually know it either. So thank you very much. I'm so pleased I decided to call you. Thank you very much. Thank you very much. Bye bye. Bye. and you.
47:00
Speaker 2
uh, sure. of course. you're very much welcome, i'm Sheila, and i appreciate your time calling Linksys. alright, bye for now. have a great day. take care.
48:00