Speaker 1
Yes, I was, uh, I'm having trouble with one of my nodes with my link sys system. Do you need my serial number first? Okay, I think this is the right number. It is a long one. It is 58W10MA2DO-3818.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end-of-support products will have self-help options available. Please have your serial number ready, and stay on the line for assistance. Hi, thank you for calling Lins-This is Joy. How can I help you today? Mhm. Yes, sir. Okay. Thanks, [silence]
00:00
Speaker 1
Yeah, that's me. Well, the so the parent node is in my office. And then I have a child node hooked up halfway through my home um right at the bottom of the stairs going up to my media room and now we've had storms here. I don't know if it could burn out, but there's another child node at the um sorry for that noise. That's a flash flood warning. Um there's a there's a second child node at the very top of my stairs next to my TV. And that suddenly yesterday went from its normal color to bright red. And I've
01:00
Speaker 2
Just to verify, this is Mr. Kevin J Domney? Is that pronounced correctly? All right. So, what's your concern regarding with your second node or your child's node? Mm-hmm. mhm.
01:00
Speaker 1
plugged it plugged it back in i've also done the hit the reset button five times and it looks like it's going to work it goes to blue flashing blue and then it goes back to red and i didn't know if there's something that can be done by you folks um and my Wi-Fi signal just so you know it's just weaker now up in that upper level it's a different level of the house so i'm trying to figure out how i can fix the node i i did it on the child node upstairs i mean the main node and the node that's closest to the office to the parent node both of those are fine so i mean
02:00
Speaker 2
yeah okay um okay I see um just a question where did you perform the file friend is it on that child node or on the main node
02:00
Speaker 1
I didn't know if I should mess with the ones that are working. Yeah. Oh. Okay. Okay. Okay. All right, bear with me while I go up there and get it. Yeah, I forgot about moving it closer to the parent node. We've done this before. So um let's see. I'm going to figure out how I did this.
03:00
Speaker 2
We will not mess with the other nodes that are working properly and we will just have to reset the child node that is already disconnected and you must plug that in right next to the main node or at least two to three feet apart from it. Yeah. Then we will do the Five press on the main node to add it, but it will not affect the other that is working. Okay.
03:00
Speaker 1
Okay. So I have to take the power cord and uh the cable down to the office as well, right? oh. Oh okay just the power cord. I got you. I got you. Okay. Uh. Uh.
04:00
Speaker 2
Yeah, it's the power cord of the node. We will connect it wireless first, then you can relocate it as wired after.
04:00
Speaker 1
okay, okay, we're gonna have to set it up within 3 feet of the parent, right, it is 1 foot from the parent, look Tom, okay.
05:00
Speaker 2
at least two to three feet.
05:00
Speaker 1
The light went very dark now. It's so dark, I can't even tell. Yeah, it looks like it's really a dark dark blue. Okay. [silence]
06:00
Speaker 2
and it's still trying to boot up.
06:00
Speaker 1
Okay, now it went to a sort of like a light aqua marine color. It is solid, yes. Oh, huh, okay. Of the of the main note. Okay. All right. Okay, and do I do it like I did before with the [silence]
07:00
Speaker 2
Is it solid or blinking? Okay, good. So that means you already reset it back to default settings. So kindly press the reset button of the main node five times. Yes.
07:00
Speaker 1
Five presses? Okay, gotcha. [silence]
08:00
Speaker 2
Yeah, like one press every second. Then, what's the light of the node in so seconds?
08:00