V2 Rubric Detail — 8123c2aa-6310-11f1-8…

Welcome to Linksys Support. To assure quality service, your call may be monitored. Please remain on the line for assistance. [silence] Hi, thank you for calling Linksys. My name is Josh, how may I assist you today? Um-hm. Um, um, very good. This is one sir, and just to confirm, this is your first time calling us? [silence] All right. Since, all right, since this is your first time, I would need to create a record for you first. May I have the serial number of this problematic node sir?

you know very well you're right before we go or do you have thank you so much for that one sir, let's [ silence ] all right, and how many links is nodes do you have [ silence ] got this one, sir, let me verify the real number of your node, okay? To make sure that I got it correctly here, so it's three six d for delta one two M for Mary, three alpha, alpha 00599, is that correct? [ silence ] all right, and I assume your internet service provider ismunity fibers. Is that correct as well? [ silence ] all right Sir, may I have your first and last name? [ silence ] I'm sorry, can you spell out your last name? [ silence ] star

Thank you so much for that one. And what about your email address? Thank you so much for that one. So just to confirm you have two nodes and total, and the parent node is currently working. However, for this child node, it's currently like got disconnected from the network. Is that correct? All right, and may I know the light behavior on this child node please? Solid pink. Is that correct? All right. All right, that means there that this child node has already been reset. So since this is for reconfiguration, for now, kindly move the child node next to the parent node. Okay, great. So, we are going to reconfigure or re-add this child node using the five-press setup method. So on the parent or mapper. [silence]

main node. Kindly press the reset button five times within five seconds. Um, yes, sir. Yes, sir. Yes, sir. So it's like press release, press release, five times. Also we're right. Uh-huh. And I assume that's on the parent node. Is that correct? Okay, that's great to know, sir. And what about this child node? All right. That's great to know, sir. That means that the child node is now trying to reconnect to the network. So for now, we will observe it's light for two to three minutes. Thank you.

Hello, Sir. Just to confirm, both routers or nodes were provided by your Internet service provider, is that correct? [silence] All right. And while waiting or observing the light on this child node, let me verify your email address. It's EE for Eagle, double D for Delta, R for Romeo, H for Hotel, Y for Yankee, S for Sarah @gmail.com. Is that correct? Oh yeah, your email address is EE for Eagle, D for Delta, D for Delta, R for Romeo, H for Hotel, Y for Yankee, S for Sarah @gmail.com. All right. Thank you so much for confirming. And may I know how long you have been using this router, please? About three years now.

All right, thank you so much for that. And what's the light behavior now on this child node? Flashing pink or got that one sir. So we will wait or observe the light on this child node, hopefully it will turn to solid green or blue for that indicates that it is already online or working okay.

All right, so don't worry, after 30 seconds, if the light on this node is still showing solid blue or green, rest assured that you can already unplug and relocate it back to its designated location. Hello, sir, is the light on this child node still showing solid green? Brilliant. That should do it, sir. Rest assured that we have successfully reconnected. [silence] [silence] [silence] [silence] Thank you. Thank you so much. That was really [silence] Helpful. [silence] [silence]

Mm-hmm. That's fine, sir. That means that the child out is now trying to reconnect to the network. Don't worry. We're sure that its light will automatically or it will turn back to solid green or blue.

hello, sir. What's the light behavior on the child load now?

It's solid, amber, or orange. Uh-huh. We will wait for another minute, sir. However, if the light on this child mode is still showing like solid amber or orange, I would recommend like moving it closer to the parent node because solid orange or amber means that the child node is getting a poor connection coming from the main router. However, don't worry, because that means that the child node is already online. It is just that it is getting a poor connection coming from the parent node and that could be possible because or due to a distance between of these nodes. [pause] [dog bark] uh uh uh get this one sir. I understand sir however the light on this child node is still showing like solid amber is that correct? no worries uh all right uh by the way sir does your phone have a Linksys app? uh all right for now kindly log in into your Linksys app because we are now trying to optimize the system.

mm-hmm yes and uh yeah make sure that you the phone that has the app is connected to the mesh or to your home network and kindly log in using the router password no need to uh no need to press the or tap the add account option just log in using your router password or admin password all right okay okay that's great all right so on the app's dashboard uh you can see there that you have two nodes until to now is that correct okay great all right so on the dashboard kindly tap on the menu icon and then go to the Wi-Fi settings or Wi-Fi settings tab all right kindly press on advanced then tap on

Channel finder. Okay, great. So... Yes, sir, kindly press that option. So, once you press... Or tap the scan channels, we will wait for it's... For the feature to be fully... Like, for the app to search for the recommended channels for the system, okay? However, it will take, like, 4 to 6 minutes. I see, kindly tap it again, sir. And let me know if you're getting the same issue.

I see. Uh may I know the operating system of the phone Sir that has the lens app? Is it an iphone or Android? So, uh for now, kindly like, first close or quit the app and then reopen it again and then log in. And once you're again on the dashboard, kindly go back to the Wi-Fi settings and then press on the channel finder feature and hopefully it will work this time. [silence] Mm-hmm.

just to confirm did you already first close or close the app uh huh I see let's try this one try to uninstall and reinstall the app instead thank you

Speaker 0 Speaker 0 Speaker 1 Speaker 0 Speaker 1 Yes, sir. You may just skip that one and then again, log in using the router password Speaker 2

Oh I see. However, the phone is still connected to the mesh network. Is that correct, sir? And the light on the child node is still showing solid Amber. Is that correct as well? Solid Amber. All right. So for isolation purposes, do you have another phone there or?

an iPad that we can use to log into the link this app. Let's try that one instead. And again, make sure that device is connected to the mesh network. Thanks.

All right. And by the way, I know the operating system of this spare device is.

It's still an iPhone or iOS? All right, thank you so much for that information. Um. I see. Um, uh, is it possible, sir, to like, first close then reopen the app, and then just let me know once you are back on the log in screen.

I see. And you use your local admin password or router password to log in. Is that correct? I see. We should, we should use or we really need to use the local router password, sir, to log in because uh the email address and password is for the remote access and I'm going to set your expectation regarding with that one, sir. That the linksys my Wi-Fi or remote access has already been discontinued. So that means, sir, that you can no longer, like monitor or manage your devices remotely. So, for this one or moving forward, we need to use the router password to manage your devices. Uhm, don't worry, sir.

are rest-assured that you can manage their routers or I don't since you mentioned that your device is currently connecting to the local network of the system. So again, kindly click out your account from the app and then log in using the router password. Thank you. Mm-hmm. Mm-hmm. Got that one.

No worries, sir. and can you take your time?

Mm-hmm, Mm-mm. Okay. Yes, sir. So uh just that uh so, I assume you're back on the dashboard. Is that correct? Uh amazing. So let's let's check first the signal strength of this child. Okay, so on the dashboard can you tap again the menu icon and press on the network administration side.

Oh. Uh-huh. Oh, I see. I see. Uh, can you press the menu, icon, sir, and then check if there's an option to sign out or log out your account? Now, can you press account instead? Uh, I see. Yes, sir, I love that. And, uh, router. [silence]

Yes sir and then enter your admin password to log in. Yes sir. Don't worry just create your new local admin password and I'm gonna set your expectation that we are not changing the Wi-Fi password, just the local admin password. And make sure, sir, your new password meets the requirements, okay? No worries.

Mm hmm great. Uh on the dashboard again can we press or tap on the, menu icon and then press on the network administration tab so, under network administration tap on nodes mm, you have maybe 2, 3, to, 1, 1 node. So, I think maybe we can go ahead for the first node right. So, uh click on the first node.

Child node and then let me know like finely tell me its signal strength value. 68 dBm. All right. Uh, that should that should be good. Sir. Uh, that thing is negative. 51 up to negative 70 dBm um refers or indicates that the node is getting uh average or good signal strength coming from the other node. However, uh we will still try to optimize the system. Okay, so, I mean close or you may now close the network administration tab and then go back to the Wi-Fi settings tab. Again, press on advance and then press channel finder and press scan channel.

[silence] uh yes sir that's norormal and again the process will take 4 to 6 minutes. So so for now um yes sir I'm going to set your expectation sir that this actually this node is already one of our end of life devices and yes if you want to like upgrade to a newer model I would recommend contacting again CF and have them like uh give you an option to choose what your recommending models sir.

Got it. Yeah. Since for now, uh, since this processor will take like four to six minutes, you can actually like drink some water first, um, because actually this process will really take like uh, four to six minutes. And also, it it could be possible that it could be more than that, since the app will be searching for the recommended channels for your system. Got it, sir. Again, you may take your time. You're most welcome. hello sir oh hello ma'am no worries ma'am uh yes sir just to confirm the app is still searching for the recommended or best channels is that correct

ahahahahaha. Thank you. Oh, I see. So, just doing you verify, are all nodes like plugged in directly into power outlets or they are plugged in into a power strip? In power outlet, all right. Got that one?

or Aha, got this one. Thank you so much for that information. Ah yes sir, I would recommend again uh searching for the best channels. Uh however, I would recommend also that Just make sure that the phone is still on, like do not, uh like power or switch it off the screen so that The app won't like restart. Thank you for watching.

And by the way, sir, just to confirm, both nodes, like the parent and this child have the same model. That correct as well? Uh huh. So I believe they are the smaller ones, or the smaller towers. Uh huh, yeah. All right, yes, sir. The towers. So, for this one sir, I'm gonna set your expectation while the app is still searching for the best channels for the system. So, after this channel finder sir, if the issue persists like the The signal strength of this Shallow node. It's still showing like negative site to However, Rest assured that the child node is already online. It is just that it is only getting an average signal strength coming from this parent node. And again, if the issue persists, also like the light on this child node is still showing solid Amber. The best thing we can do is sir, is like move this child node like closer to the parent node or add another note. So by adding another note, that means that it will extend the signal coverage of the system. However, again, since you mentioned earlier, like Like you want to upgrade to the newer model, which we actually have or Cs fiber already have a Wi-Fi 7 nodes. So the Wi-Fi 7 Node is actually a powerful device and it can cover up to like 3,000 sq ft. So if you will like get those devices, Rest assured that you're

You will feel the difference between the the internet that you currently have and and once you upgrade this it yeah once you upgrade for those models or however press press press that your device is still working it is just that it it is still using the older Wi-Fi 5 mesh technology and that could be the reason sir that the signal strength of this node are deteriorating. yes sir So what's the like the bar now showing on the Alexa app? Like is it already on the middle or it's still on the halfway through? Uh-huh that's fine sir so don't worry we will wait for another two to three minutes and hopefully uh it will finish after that. [silence]

Mhm. That's great for us. So So you now may close the Sorry the Wi-Fi settings sub and then go back to the network administration tap and notes and then check again if there's an improvement regarding the signal strength with this child. Mhm.

I see. So it's still showing negative 86. Is that correct? Sorry, it's not sure on the child node. Is that correct? All right, that's great enough so. However, regarding with the signal strength, like it's not appearing on the app tight to reload or refresh the app instead. Uh-huh. Because again, solid blue or green means that Nolina's already working properly. Yeah. Yeah, and then go back against the network administration. I'm sorry minus

Yeah, same as before, however, currently the light on the child node is not showing solid blue or green. All right. That should do it, sir. Again, rest assured that the child node is already working properly. And as I mentioned earlier, negative 68 is actually not bad. That means that the child node is getting an average signal. And again, sir, if you'd want to upgrade your nodes, all you have to do is contact your community fiber, okay? And if you in, however, in the future, if you need assistance like setup or changing the Wi-Fi password regarding with your current node or with the upgraded models, rest assured that you can just give us a call, okay? You're most welcome, sir. And before we end our call, sir, I'm going to be providing you with our ticket numbers so that the next technician can easily pull out your records, okay? So just to recap our previous tickets, tonight, [silence]

Do you have a pen and paper there that you can write this down? No worries, just let me know once you're ready. Amazing, so it's 1232 534. Yes, sir, that's correct. Yes, you're most welcome. And again, sir, thank you so much for your patience and time. I really appreciate you. So are we all good for now? Got it. You're most welcome. Again, thank you so much for calling LenX, sir. You have a great day as well. Bye for now.