Speaker 1
Am I speaking with Gerald? How you doing?
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available depending on your issue. To hear more, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. We'll be calling Linksys. My name is Gerald. You know. Gerald. [silence]
00:00
Speaker 1
Do you need a serial number from me? Here is a... serial number is 26f10 very small letters. Okay. Okay, you ready? serial number is 25f1060
01:00
Speaker 2
Good. Yeah, serial number and model number. [silence]
01:00
Speaker 1
A809226. I got a recovery key. Is that the FCC ID? model number there is WH. Let me get the bazooka glasses. One moment, please.
02:00
Speaker 2
what's the model number? [silence] okay. [silence]
02:00
Speaker 1
OK, sorry. WH [silence] W01. [silence] Mark [silence] MARJK [silence] LEPESCA [silence] M, surfcatter@aol.com [silence] spectrum [silence]
03:00
Speaker 2
all right. What is your first name and last name so I can create a record for you? And what is your email address? was your internet provider? all right. What's your problem with this?
03:00
Speaker 1
um, I had to replace the internet box and it's, I don't think it's reading my Linksys router. Yes, I did. We just finished with that. And I've got a blue light on it, but it's not showing it's just coming up as unidentified network. What is the light? The light is blue.
04:00
Speaker 2
! Did you call your internet provider yet to activate the internet? what's the light of it? what's the light of your Linksys router? Yeah, of the Linksys router.
04:00
Speaker 1
I do not anymore. Oh, no, I have a problem with the Internet. I don't think it's sharing. The links Linksys is not sharing with the new the new modem box from Spectrum. No, nothing is working. the only thing working right now the only the only thing working right now is the modem the modem just came up normally the modem has to come up and then the Linksys router will pick up the modem working it doesn't seem to be reading it the modem has three blue lights on it and the Linksys has a blue light on it but it usually is when it picks up the network it usually is more of a aqua color even when I went into network share it said
05:00
Speaker 2
but the light is solid blue on your ling sys router. so when you you said solid blue, you're referring to your modem, not your ling sys router.
06:00
Speaker 1
on the computer, um it still comes up with unidentified network. I just wonder if I have to reset the the uh Linksys to this new router. I'm sorry this new modem. no the wife> no, I have no Wi-Fi. gotcha.
07:00
Speaker 2
That's fine if it's unidentified as long as it recognizes it. That's still fine. Wi-Fi working? That's okay. But you're saying right now it's no internet. And that's what we're going to figure out. But don't worry about the unidentified network. We'll take care of the Wi-Fi first. And actually, let me load up. I forgot to load up the serial number. So, when I took the serial number right here based on the serial number that you provided, unfortunately, this WHW01 is out of warranty. And for out of warranty devices,
07:00
Speaker 1
Fifteen. Did you say? Yeah, that's fine.
08:00
Speaker 2
we charge $50 per this. He okay with that. It's non refundable. Yeah, 15. That's fine. All right. Let me open my tools right here. How many links do you have total? I got three. Okay. So, just to
08:00
Speaker 1
OK so if it's a unit itself. Yeah because I don't look. Yes. OK.
09:00
Speaker 2
make sure that you understand what you're going to pay. This is again, $[REDACTED_PAYMENT_DIGITS], not monthly, it's one time. Also, this is non-refundable whether problem is fixed or not, this is going to be $[REDACTED_PAYMENT_DIGITS] Hardware issue, we cannot fix that. So, if it's hardware problem, we cannot fix it, okay? No, I'm just I'm just saying I'll go ahead. Okay. Quick confirmation, you want to proceed? Correct. I'm going to need to ask for your card information. I'm going to pause the recording because we do not store your card information here, okay? All right, I'm doing it now.
09:00
Speaker 1
What's going on? [silence] 4854, 2651, 0525, 0495. [silence] Mark A La Sesa. [silence] 0826. [silence] 555. [silence] Okay.
10:00
Speaker 2
What is the card number? [silence] Name on the card, is it your name? [silence] And what is the expedition date? The security code. I'm charging you $[REDACTED_PAYMENT_DIGITS] I'm also going to resume the recording. [silence]
10:00
Speaker 1
No, I do not. They're in three different locations. Okay. One moment, please. they forget the one with prescription what's what's It's not the back of my thing. Yeah.
12:00
Speaker 2
All right. Gather all your link systems rather in one place. [silence] And move them closer to where the main is located the main tower. [silence]
12:00
Speaker 1
[silence] Want me to plug them in? [silence] [silence]
13:00
Speaker 2
Tuck it in 3-5 feet near the main power.
13:00
Speaker 1
okay, I'm plugged in. okay. on each one or just the main hub? ok it's all... it's on.
14:00
Speaker 2
All right, we're waiting for them to fully boot up. Turn up the main tower, main node, and turn it back on real quick off and on. Just the main node for now. [silence]
14:00
Speaker 1
Got a blue light on the main hub and I've got a red light on one of the two that are just plugged in, two red lights, now. Um, yeah. No, it wasn't flashing, it was solid blue right when you turned it on.
15:00
Speaker 2
Okay. [silence] On the main node, um, is it solid blue right away after you plug it in? The power. It's not flashing or something? [silence] Is it on? It is? [silence] And you got your USB key plugin and the cap port connected? [silence] So by plugging it in, it's enough to turn it on. Then it boots up. Uhuh. But, like, when I boot it up, it turns blue, uh. yeah. [silence] Does it mean, I don't want to turn off, but just leave it off? that's a blue one. It's a solid blue. [silence] Mhm. hmm. You don't see a red light flashing? And the green light comes on. [silence] but the blue light's kind of weird, huh? Yeah, I think the blue light's just solid blue. It doesn't flash at all. The top of it says raw.
15:00
Speaker 1
No. on my main hub. Okay, the other two are flashing red, I wonder if I should, okay, I'm rebooting again.
16:00
Speaker 2
attests to blink, I mean, solid blue for a second or two, maybe three. Then blinking blue. Is that doing that? No. Uh, sounds like a hardware issue. Can you try to reset? Press and hold the reset button. Hold it down for 20 seconds. Let's see. Yeah, it means how it may not. Yeah. Those are good. And then press the reset button. Hold it down for 20 seconds. There's a reset button at the bottom.
16:00
Speaker 1
I don't believe it's resetting. It stays on blue. Got you. Unplugging everything. [silence]
17:00
Speaker 2
All right. Yeah. So if it's the main node we can just like cycle.
17:00
Speaker 1
Yeah, I'm plugging it back in. That one blinked for a second and then came on. It's remaining blue. Ah, there we go. Now it's blinking.
18:00
Speaker 2
driver button hold it down Those 20 seconds under then you may notice [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence]
18:00
Speaker 1
Yeah. Now she's blinking. 20 seconds.
19:00
Speaker 2
all right now we're gonna wait for the light to turn solid purple pink or magenta while waiting for that reset the other red light one that's blinking red or maybe solid reset that too 20 seconds yeah [silence]
19:00
Speaker 1
The main one is red now. Pink red. But it's flashing. And the satellite is blue. And I haven't plugged the one that was the main hub in. Wanted, yeah. Go ahead and set the reset. 20 seconds. That's...
20:00
Speaker 2
Oh, okay. alright so the the new main main no that's still blink in red? if yes press the reset button. do it 30 seconds this time. yeah 30 seconds this time.
20:00
Speaker 1
It's off. Light blue just came on. Yeah, magenta was a color I was looking for. It's blue, but... Yeah, the satellite, the satellite is blinking blue now.
21:00
Speaker 2
All right, you can let go now. So which button? Yeah, that one. Blink and did. All right.
21:00
Speaker 1
... blinking blue. The satellite is red. ... solid, solid red or pink. The main node is blue, but it's not, it's still blinking. Yeah, I think it's got to hit that magenta color. Once you get the first one, then the rest of them go up, right? Yeah, this, the main one is still blinking blue. Now it's red again.
22:00
Speaker 2
Solid or blinking? and what about the main okay Proper reset yes okay [silence]
22:00
Speaker 1
No, it's not blinking red, it's just red, the main hub. Okay. Yellow. It's blinking red yellow.
23:00
Speaker 2
As long as it's not blinking, that's okay. Is it blinking? Okay. It's fine. So, at the bottom of the main node, there's a reset button. Press and release that five times. So, it sounds like this press, release, press, release, one-second gap between presses, you can do it now. [silence] If there's an internet coming from the internet source expected light that new main node, uh,
23:00
Speaker 1
Nope. It's saw it's blinking yellow. Allow three minutes for a blinking yellow. Yeah. Yeah it's blinking yellow right now. What was that last command? Should I I plug the other one in? The one that was the one that.
24:00
Speaker 2
Right now, it's gonna, it's gonna take around three minutes to fully can figure the setting. Not really, so blinking yellow, then probably it goes, it goes to red or then solid blue. Maybe back to red and solid blue. I will set a timer right here. No, I was just saying that I'm gonna set a timer right here and I'll let you know once the timer is up. And take your time. I'm asking questions. If you have questions, we're just waiting for now. Oh, I mean, you mean the,
24:00
Speaker 1
[silence] [silence] Um, that was the one, that was the main hub. Okay, there's magenta. On the main hub, I got magenta now. Not blinking magenta. Want me to hit the reset on the other one that I got hookup? [silence] [silence] It's red again. It's a solid red. We went from yellow to solid red on main hub. Now the satellite is blinking red.
25:00
Speaker 2
Yes. [silence] Okay. It's blinking or magenta or not. Blinking magenta. Is it blinking or red? Solid red. [silence] All right. What is the model [silence]
25:00
Speaker 1
the uh cm mac number [silence] searching you would think it would be easy it's just uh write a name on there
26:00
Speaker 2
I just want the Model number of your modem or the name? What's the What's the What's the name of that modem?
26:00
Speaker 1
It's an E2251, a dockSIS 3.1. Any of those help? There you go, SD12. I got a green and a yellow light on on the modem and it is connected.
27:00
Speaker 2
Yeah. Um, so, from the links is, uh, Ethernet port, there's a cable connected to that right now, right? And that other end of that cable is connected to the modem Internet or Ethernet port, correct? The yellow port.
27:00
Speaker 1
Maybe there's an in and out. I switched them. So, let me switch those. They're fine. It doesn't matter which hole they go in. Gotcha. So it doesn't matter. They're both the same. I'm still red on the main hub.
28:00
Speaker 2
This no, no, do not do not switch to the no, do not do not do that it does matter because we do just did the pod press. It it's to configure the port make that as an internet port. So it cannot be changed. I'm for initial setup, it doesn't matter. But right now it's the port is configured. So it will matter right now. Right. So it's probably because it's not obtaining IP address coming from the modem. So what we're going to do turn off the modem, unplug it 30 seconds and plug it back into power after 30 seconds and let's see
28:00
Speaker 1
right yeah I'm unplugging the modem plug it back in and the reboot [silence]
29:00
Speaker 2
To happen after that.
29:00
Speaker 1
Overture counting, five six seven b c sharp. You're on the first bar in the first violin part in Blue Two.
30:00
Speaker 2
Okay. Uh, what's on the router now? I mean the light--What's the light of the router now?
30:00
Speaker 1
It's correct, it's red. We've got one blue and one red. One red. On the modem, I have one blue and one white one. Right now, it's still not up. Until that modem gets completely up, it won't do anything to the router. Okay, I'm unplugging the router. Okay, it's steep blue, not blinking.
31:00
Speaker 2
It's not blinking red or solid red. Turn it off, turn it back on. The router this time, the main hub. That's fine, so just turn up the router so that when the modem is put it up, the router is also put up. And then plug it back in, do a quick off and on. Okay. And if this, if...
31:00
Speaker 1
Yes. No, there is a switch. No, this one, this one goes right out of the modem box. Nope. I I like this one goes right out of the modem box to to the uh, the link. I'm sorry, what? Yeah. Okay, uh, I have no light on the main node now. And I'm still waiting on the third light from the modem.
32:00
Speaker 2
main hub is connected directly to spectrum box right no switch in between the wall patch thank you oh wait there's a switch oh uh the new main node right it's connected directly to the new main note okay
32:00
Speaker 1
I only have two lights on the modem. I got a magenta on the main node. Actually a green, on the main hub.
33:00
Speaker 2
[ silence ]
33:00
Speaker 1
solid green, solid green. Uh, there's red again. It's blinking red. I only have two blue lights on the modem. [silence] Taking an awful long time for this modem, uh, to put all the lights on there.
34:00
Speaker 2
Or it's been. Yeah. For how long now? Is it more than a minute or just turn green? Okay. Right.
34:00
Speaker 1
Ah, There we go. Voice. I got three. I'm Blinking red on the main hub. She's trying to search for... Still blinking red. Right,
35:00
Speaker 2
Right. Blinking red on the main node means it does not detect the cable. So, did you plug the cable into the second port of the main node?
35:00
Speaker 1
yep there's only one port. Oh my bad I'm still missing one blue light I got power online and voice on. I plugged that one in to the second port of the main node I think it was plugged into the top. I would say so. we change this
36:00
Speaker 2
So where was that connected before to them to the first port or the second port now I'm talking about the main node there there are two ports on a sidebar. Originally where was that connected before so can you plug it back in to the original port where it was configured.
36:00
Speaker 1
Okay. pretty sure that's the way it was. I'm blinking red. I got a solid red. on the main hub.
37:00
Speaker 2
No. Let me set the timer for two minutes.
37:00
Speaker 1
I got a solid red on the node. And I have three lights on the modem. And I think the fourth one is internet, our online voice. Yeah, it's not blinking. It's just solid red. In fact, both LEDs are just - both LEDs are red. Nope. Everything's Wi-Fi. [silence]
38:00
Speaker 2
and uh... it's still red. Okay. Uh... Uh... Do you have a computer that can... can be hardwired directly to a modem?
39:00
Speaker 1
I was thinking I had a laptop to be able to do that. Give me a second. I might be able to relocate that. All right, all right? Head up.
40:00
Speaker 2
Do you have the computer ready?
44:00
Speaker 1
It's plugged in. Yes. That's correct. Windows 10. This one's Windows 10. The site can't be reached. Connecting, checking the connection.
45:00
Speaker 2
All right. So the computer now to confirm that's not connected to the modem. That OK. So the link is rather is unplugged right now, right? Unplugged from the modem. Now go to your browser. Open a browser. Is your computer a Windows 10 or a Mac or Windows 11? OK. Open a browser and try to access any website just random random page.
45:00
Speaker 1
Checking the proxy, the firewall, DNS configuration, run windows network diagnostic. Reload. View network connections. Got it. Ethernet. It says disabled status. Drop-down box. So, status. Okay.
46:00
Speaker 2
Now, let's check the IP of that. So, press the windows key in your keyboard, and then type in network connections. That's the one. Click that. Yeah, right click Ethernet, status. Yes.
46:00
Speaker 1
Got it? detail button auto-configuration Got it, got it e839 three five, four one D one zero six. One six nine Ready . 169 . 254 [silence] [silence] and 59
47:00
Speaker 2
the details with them what is the b4? I guess configuration something with that to be for every name I am
47:00
Speaker 1
1.1.1.59... Yes, 660 gateway empty. ... Servers empty. Win is empty. Say that again. Correct. Correct. I just got out the phone with them.
48:00
Speaker 2
Okay, then default gateway that's empty, right? Blank. And just one more time just to, just to verify, uh so this computer directly connected to the modem, Linksys Router is not plugged in or connected to modem, right? So this computer is directly connected to the modem, correct? Just for confirmation. So 169 IP means no internet connection. So essentially your modem is not activated or it's not working. We can try to turn it off, turn it back on.
48:00
Speaker 1
I just got off the phone with them. They said it was activated and uh and gave me your number. So the problem is theirs. Yeah, that ain't gonna work because I I think there's four lights and it comes up power. it comes up the phone. it comes up voice but it doesn't
49:00
Speaker 2
I understand, but as you can see, right now, Linksys router is out of the picture for now, right? So your computer is directly connected to the modem and your computer is not able to pick up the connection coming from the modem. Based on the result, I would say it's the modem. You can turn it off, sometimes turning it off turn it back on might help. So turn it off, turn it back on the modem. While the computer is still connected to the modem, do not disconnect it.
49:00
Speaker 1
The internet is the last one coming up. Yeah, yeah, I've already turned it off. I'm waiting for it to reboot. [silence]
50:00
Speaker 2
right i see but you don't want to try to turn the option back on just to see oh okay okay let's see hopefully that worked if that will work then we can apply the MAC address to the router settings um for that will be
50:00
Speaker 1
waiting for it to load
52:00
Speaker 2
uh... sorry, didn't I hear that one? Uh, what was that?
52:00
Speaker 1
Is it me or is this taking a long time for the moment to? Gotcha.
54:00
Speaker 2
Oh, then I'm not sure how to answer, but normally it should take three to five minutes. But hmm. How was it? Okay, is your computer working? Is it up internet? [silence]
54:00
Speaker 1
Yes. Yes. Let me close that and reopen it. [silence] It says Internet. [silence] Cent. Receiving. Uh. [silence] Is that right click on that? Status. Details. [silence] Ah, there we go. Um, yeah. The gateway is showing the dh.
57:00
Speaker 2
it's working now alright go back to the view network connection and check the IP address IPv4 status yeah
57:00
Speaker 1
CP server showing what do you what what number do you need the physical okay gateway 97.102.192.1 IP for address 97.102.200.114 and then [silence]
58:00
Speaker 2
what's the number? I need a number. oh no, the IP before address and the gateway, before gateway. and IP before address, all right. now connect the cable, disconnect the cable, connected to your computer and connect that back to the original port of the
58:00
Speaker 1
The uh, one moment please. [silence] Hi, done. don't ask me what the lights are yet. I can't see them. Yeah. Yeah.
59:00
Speaker 2
the new parent node. [silence] that 플러그 into the original port, right? Where it was first 플러그 in. Correct? Okay, just making sure.
59:00
Speaker 1
and the main hub is plugged into the modem again. I got bright red lights. No, not blinking red light. Want me to restart them? Me and me. Restart it on. Turn it off. Flashing, blue. Holding the blue. The secondary notes blinking red.
60:00
Speaker 2
I don't want write. Thank you. It should be blinking red light. Restart yeah. The main. [silence]
60:00
Speaker 1
flashing blue a main note is flashing blue secondary notes flashing red still flashing blue, still flashing red. Ah, we have a magenta. Just came on. on the main node. Magenta on the main node. And it seems to be holding. Good job. why not think of that? still there?
61:00
Speaker 2
On which nodes. [silence] Okay. [silence] Go to your computer Wi-Fi settings and find the Wi-Fi name of the main node. It's [silence] oh, I'm not sure what's Wi-Fi main node. Um take a look at the bottom of the main node, there's a Wi-Fi name there, find that. It is there's also Wi-Fi password, you need that. or if you want to just take a photo of the bottom, so that you don't need to go back and forth.
62:00
Speaker 1
Good. I want you to take a photo of that. That's, that's. It's red, smoky red. Okay. Now where you want me to go? I got the picture. Okay. [silence]
63:00
Speaker 2
okay all right go to your computer wifi settings and look for the wi-fi name underscore veil of setup but the last two digits are unique so i'm not sure what it is so just match it silence
63:00
Speaker 1
Network and internet settings. Properties. Ethernet properties. I can't find that. Network and sharing maybe? Set up a new connection and network. There you go. Got it. Yeah, ethernet. Yikes. away. Especially when you consider that
64:00
Speaker 2
got it. Just go back to view network connections and then right click Wi-Fi connect disconnect click that. Yeah, network and sharing center. [silence] Right at the top left, you'll see change adapter settings. Click that. No, Wi-Fi this time. Wi-Fi.
64:00
Speaker 1
Adapter settings The only thing that comes up is Ethernet. uh uh This is a desktop. Can I? It is hardwired. straight out of the modem and uh straight out of the modem into the linksys. uh, uh Now, the desktop is through a switch. Uh, Say that again.
65:00
Speaker 2
Oh. Uh is this a desktop or a laptop? Uh well, that makes sense. Uh can you hard wire that to the linksys router? Ethenet port? There's extra port there. Oh, okay. Understood. Well, let's open the router and your desktop is hard wired to the linksys router. I'll disconnect the desktop and then connect that to your Linksys router instead. Disconnect the desktop. [silence]
65:00
Speaker 1
Oh, to the computer again. Yeah, you want the computer dragged into the modem, right? I can't do that. It won't reach. I can't do that. Get on another one. Yeah. All right. No Internet Internet access.
66:00
Speaker 2
from this switch and connect that cable to the second port of the Linksys node. No, directly connected to the main node, the main tower, main hub. Okay, yes. Can you check if your Computer, yeah, let's say it another way, but can you check if your computer is still online? Can you still open the website or something? Let's double check. Okay, just making sure. Um, so my assuming the the setup then is there's a switch connected to the main node and that switch is connected to your
66:00
Speaker 1
The modem goes directly to the node, the switch, and then it comes out of the node back to the switch. Yes, so I'm coming out of the modem up to the link, and then I'm coming out of there back to the switch that activates a switch. Okay, computer problem. Okay.
67:00
Speaker 2
computer. Desktop. Is that how the setup is? Or [silence] and where's the switch connected? Oh, the switch is connected to the node. Main node. All right. Okay. So, I, I think that's fine then. So, open Google Chrome and I'm going to give you IP address, please number into the web address bar. Just open the Chrome for now, or Edge. All right.
67:00
Speaker 1
Be right back.you're going to have to turn off the studio now because otherwise it's twice as confusing. Okay. 168.1.1.1, I see it. Click on it. Not secure. Internet Connection is down. Scroll down, what? Access access veto.
68:00
Speaker 2
Okay, I'm gonna give you the IP address now. Just type this number into the, into whatever search bar at the top. That's 192, .168, yeah, .1.1. and another, .1. Correct. Enter, yeah. Scroll down and click continue. Oh, tell me what you see. okay is admin the word admin but lower case no admin so a D M I N uh it's A as an Apple, D as in David, M as in Michael, I as in India, n as in Nancy that's the password signing in yeah [silence]
68:00
Speaker 1
Wi-Fi settings, VLop setup. Parental controls 2.4 gigahertz. Guest. Access off. Priority off. I got a drop-down that says smart Wi-Fi tools, device list, guest, access, Parental controls, priority, speed check, conductivity, troubleshooting, Wi-Fi settings. Security.
70:00
Speaker 2
Alright, on that page, just take a look at the bottom lower write corner of the screen, and find this, CA. C as in Charlie, A as in Apple.
70:00
Speaker 1
for VAA. Charlie Alpha, there is no Charlie. Nope. I got. No, I'm not seeing it. I've got a bunch of drop down boxes. Says user, Yeah, and user license agreement
71:00
Speaker 2
no. C, uh, like Charlie Alpha. a. it's all the way to the bottom, like the bottom, bottom. lower right corner. If not there, it's probably in the middle bottom corner. it's where you see the end user license agreement, privacy statement, and, and third party license, and something like that. If you continue reading, you should be able to see the C. uh, you can't you can't see that no forget about the back just, uh, bottom, like the bottom, bottom. or you see the the blue background. like
71:00
Speaker 1
Can't access the web? Third-party license, right? You've lost me. I'm at the bottom right-hand corner. I've got user license agreement, privacy statement, third-party license. Okay. Huh? Okalovka, 2023, Lynxs Holdings and is affiliates, all rights reserved.
72:00
Speaker 2
if you continue reading that, you should see supposed to keep an eye. No, not that. And then OAuth privacy policy, then CA right next to the OAuth privacy policy. Continue reading. Mhm. Now continue, what's up to that? [silence]
72:00
Speaker 1
Well, hang on. I can't even find it. How do I get to connectivity? Through settings? Yeah. OK, I went back to the homepage. I'm on networks, network and internet status, ethernet, dialup, VPN, proxy,
73:00
Speaker 2
I see. Let's go to connectivity. Left hand side under router settings there's connectivity click that. Oh, you're still on the home page, right? Sorry, what was that? Okay.
73:00
Speaker 1
and then right now I'm on status. Yeah yeah yeah. Okay. The IP or links just links us. Yeah I closed it. No I do not. once. Why so smart?
74:00
Speaker 2
Ah, you lost me there. Sorry, I'm confused. So, back to your links this page, back to links this page. Uh huh. The IP address, did you close the page? All right, do you remember the IP address? I'll give it to you, so that's one nine two . one six eight . one . one.
74:00
Speaker 1
Okay, I brings me up to smart Wi-Fi tools. I brings me up to. There you go. Yes. In a basic Internet settings, local network, advanced routing and administration.
75:00
Speaker 2
Right. So smart Wi-Fi tools, there's also router settings, right? First option under router settings is connectivity selected. And under connectivity, there are six tabs, right? What's the last tab? Oh. If that's the last tab, then we really need to find the CA. Because we cannot name the Wi-Fi. I mean, we can probably, but.
75:00
Speaker 1
okay I click the okay button I'm back to the same screen yeah can't connect can't access the web you must connect to the internet to access this page that's the pop up that comes up when I click user license agreement
76:00
Speaker 2
But let's try to find the C.A. So click the OK button. same screen. Okay. So take a look at the very very bottom where you see the blue background. And you can see the End User License Agreement something like that. If you continue reading that you should be able to see the C.A. I know it's small but you can find it there. Oh, you don't wait, wait, hold on. Back back to the License page. You don't need to click any of those but how about let's do it this way step-by-step. So back to back to
76:00
Speaker 1
right right. Yes. uh, email, yes. it's like that. there you go. they collect. [silence]
77:00
Speaker 2
links his page . I mean, tell me if you're back. Okay, scroll down all the way to the very bottom again, where you see the end user license agreement, do not click, just tell me if you're there. Okay, so after the licensed agreement, you'll see privacy statement, right? Right after that is the third party licenses, right? And right after that is the Opera privacy policy. And next is the CA, right? That's the one. Click that. Yeah, click that. And then let's go back to connectivity, that's under router settings, so when you click, just a minute ago. And then the last tab this time should be develop setup. Click that.
77:00
Speaker 1
the last tab said C A router setup. I got ad wired child nodes. I got okay. Let me get out of this. Priority, right?
78:00
Speaker 2
Oh, my bad. So, click that and then it will ask you to create SSID. That is a Wi-Fi name. Now, below that is the password that's going to be your Wi-Fi password. Once you're done, you click the setup node, not the okay, not the apply, but the setup button setup node button, okay? Okay. Okay, understood. Now let's let's go to local network. No, sorry, Internet settings, the second tab under connectivity. Now go back to connectivity and select the second tab that's beside the basic tab.
78:00
Speaker 1
The basic tab. Do I have to go to CA router set up first? Oh, I got, I'm on the basic tab. It says admin, admid, Admid password, and it has my password in there, or a password. It. Yeah. Okay, got it. Says auto under options. Type of internet connection. This is the IPv4 I just guess IPv6 type of internet connection. Connection type, automatic configuration, domain name, MTU.
79:00
Speaker 2
Yeah, and this... No, just go to settings and basic settings, click that.
79:00
Speaker 1
U is auto MAC address? But that doesn't apply to me. [silence] Yes. [silence] Okay, ready.
80:00
Speaker 2
Oh, no, we're gonna need that. so MAC address clone and enable that. I'm gonna give you the MAC address you gave me, but you have to enable it first. Let me just find it. Okay, there you go. So, is that enabled? You see the zeros now are highlighted, right? Okay. Remove all the zeros, and I'm gonna give you the the physical address, but remove it first. Okay. So, that is E as in Edward, letter eight. for the first box. Second box, letter three.
80:00
Speaker 1
Click Apply, applying changes. Your router is applying changes. The action you perform may cause devices to temporarily lose connectivity. This may take a few minutes. Please wait until the operation is completed. Okay. Press OK. Okay, waiting.
81:00
Speaker 2
9. The third box, 3, 5. Fourth box, that's 4, 1. And then followed by D as in David, number 1. Followed by 0, 6. Clone, no, quick, apply sorry, quick apply. Once you're done. Yeah, press OK.
81:00
Speaker 1
I have a green light now on the main hub. Stable, green. And I got a green one on and I got a green one on the node, on the additional node. Okay. Okay. So network. Yeah, connected. Router is connected. So I should be able to go [silence] the in, run the internet.
82:00
Speaker 2
Is it stable green or kind of fading? It might be good news, hopefully. Are you back? Oh, really? Well, that's good news. Can you click OK? Can you click the OK button and let's check the network status if that says connected we're good we're done with it. Network status. It's the first box in the middle. Oh, well, good news. It's connected, so perfect. [silence]
82:00
Speaker 1
Internet, right? Skype. Music software. Yeah. Yeah, buddy. All right. Let me, let me plug that last one in. and I'll have to do a reset on this one, right? I did. [silence]
83:00
Speaker 2
Yes, you should be able to get internet now in your computer. You can open, you do not close that, open a new tab instead, and go to any website you want to access. Let's see if that's going to work. [silence] working? [silence] All right. So, regarding with the first main hub, I'm not really sure if that's going to work, but we can try to do another reset on that. Otherwise, if it's not resetting, then you may have a hardware issue that we cannot fix. Uh, do a reset on that when it's red blinking or a red, solid. [silence] You can plug it into power for now. It's gonna take.
83:00
Speaker 1
yeah go go move it to where I want it to be I can do it now little reboots right okay I'll be right back
84:00
Speaker 2
Two minutes, anyway. So, while waiting for that, the Polly will boot up. Yes? I mean, move the--the child mode that's working, the one that's green. Move that to where you want it to be. So, where it was before. Yeah, you can do it now. While waiting for that. Oh.
84:00
Speaker 1
Okay, and leave that one back to the family room where the TV is. Uh, holding blue. [silence] [silence]
85:00
Speaker 2
It's going to take for that two, three minutes to fully boot up, maybe up to five minutes. But yeah, what's the light of the one you plugged in? The note that was the main node before. That's not a good sign. Um, press the button, hold it down for a minute. Expected light, when it's properly doing the reset, should be fading flashing red three times, to bright red, to solid blue. Then light will turn off and then go to blue all the way.
85:00
Speaker 1
All right, hit the reset, but it didn't do anything. Right. And it's got blinking red in the other room on the other one. I'll give it a second. Do I need to reboot that one? Should I try to reboot this one? The third third.
86:00
Speaker 2
I mean, no, blinking blue, then magma. My bad. Okay, it looks like a hardware issue, if that's the case. Okay, sure, sure. Oh, yeah, you can try. Plug it into a different outlet or something. Yep, you can.
86:00
Speaker 1
All right, I got green in the living room. green and stable in the living room. From what I remember, you had to have the main hub green or magenta. The second one, you had to reboot and then you had to wait and then reboot this one. It's back to red. Now it's green again. Is it still green? Still green.
87:00
Speaker 2
[silence] right. and it should stay green. great.
87:00
Speaker 1
okay, well we got hit by a lightning strike. we got hit by a lightning strike so it probably took out the first hub. let me ask you this, could could I buy could I buy two more of these and uh plug them in and hook them up or do they come in a set? yeah I I bought them in yeah I I bought them in a uh three set but I mean if I were to buy another one or two more uh you know another set of them and I plug them in it should automatically pick it up. Okay. yeah, this one's
88:00
Speaker 2
Okay. Unfortunately, the previous main node is probably defective. We cannot fix this. Best to get a new one. Yeah, so... Yeah, for sure. Oh, no, you can... I'm sorry. Yeah. You... No, it's not automatic. You have to set it up. Is that probably cooked the previous main though?
88:00
Speaker 1
Okay, right, okay, yes. So I would need to get back in touch with the link us to start with the new nodes. Yes, well, anything I buy now, I mean, these are a few years old. Anything I buy now is going to be
89:00
Speaker 2
Oh, this is not working anymore. But, but yeah, um, regarding with the, with the question, you can add another node. However, if it's going to be a latest model, I suggest make that as a new main node. The problem is that you're gonna start over again, doing the configuration things or something. The one we just did today. But if, if you're going to add same model number, that can be an extender of the current main node if the same model number. If not, if it's an upgraded version, make it as a main node. Otherwise it's not going to make sense. It will still work though, but it's a waste. Specs better. If it's a higher specs, yes. If it's not, then we can just add it.
89:00
Speaker 1
uh, newer model. Well, I don't know. All right, Well, I wonder if my TV will work in the bedroom. That's all it it really an that's across the house. Should that TV still work? Gotcha. Hey, can you turn on the TV in there please? Yes. Before I got, fix it. I got TV, whatever, whatever comes up, fast.
90:00
Speaker 2
Oh, well, then, yes. Contact us, we'll help you set up the Benue notes. All right. That should still work. If it can't see the Wi-Fi, that would say it should work. It depends on the distance. But yeah, you can try.
90:00
Speaker 1
Thank you. Bye.
91:00
Speaker 2
Well, thank you so much for your cooperation and your patience with this, and I hope you have a good one. You take care. Thank you so much again. Bye.
91:00