Speaker 1
Yeah, hi this is Steve Slebon from New Jersey. Listen, I need help with, you know, I got this Linux extender. And um...
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is Garly. How may I help you? Please hold
00:00
Speaker 1
you know I have a Lynx's router and I have another extender up in my wife's office which is working fine I got this little one because it's not even 50 feet from the um router. But it's asking me about a password. Now I don't know which password it's looking for it's confusing. It says you know uh there's a password for you know the um the router counter you know which I have and I tried to put it in and that didn't work so I don't know it I tried to put my email password in and that didn't work so I'm at a loss here maybe you can help me I what's your name? I'm trying to yeah yeah that's it and it's asking me for um what I didn't hear you.
01:00
Speaker 2
Oh, you gotta release the download so it comes up with the thing.
01:00
Speaker 1
Yeah, it's the first time I was setting it up, you know, and I've been working with Lynx just forever, but, you you know, the only thing that is stopping me here is asking me for a password, and I don't know what password to use. You know, it it it says the XXX and that makes no sense. So maybe you can help me out here. Yeah, the serial number is 14 s 105 B 998967. Let's I'm let's.
02:00
Speaker 2
You said this is the first time that you set up the device? Wow. Um, I'll know the uh first the model number and serial number of that device. Mm-hmm. Okay. Let me just check if I get it correctly. That's one four and then S for sugar, one zero and then P for Peter and then three sugar one zero.
02:00
Speaker 1
No, B doesn't No, B doesn't boy on B 009 67. Is it a number hold on. It's a RE 6500. Yeah, it's Steve S-T-E-V-E Slepquisite S-L-E-P-E-P-E. And like I said, been working with Links for probably 15 years. Oh, 973 670, 1, 3, 14.
03:00
Speaker 2
So, 05 and then P for Peter, zero, zero nine. Okay Okay What is the um, model number of this router? Okay RE6500. And can you have also your um, first name and last name? Okay Thank you. How about your phone number, sir? Uh-huh [silence]
03:00
Speaker 1
what is your name? I I didn't mark it down. Laura. Okay Laura. it's Steve Slipin. That's slepin@gmail.com. That's my name @gmail.com. No. No. It's S is in Sam, L is in Larry, E is in Edward, P is in Peter, P is in Peter, I is in Indian, and N is in Nancy. Yes. Yes. Yes. Yes. That's why, I mean, all of these tendency. I've never had a problem pulling them up. I mean, this one is uh.
04:00
Speaker 2
Yeah, it's technically the same place or the part that you'll see, uh, where the guest, uh, networks, um, the labs purpose. Um, where I mean, say that if I set it to bridge model and then in the first instance it asks to, you know, set up a security win or something else in the, um, the, um, in the, uh, in the, um, in the, um, Just, uh, investigating security, which most do, uh, at the same time. You can select none. You can just leave it at none and select, uh, go to the next step and that's about it. You should be able to pick up whatever that router is broadcasting.
04:00
Speaker 1
the, the router is Linksys EA 9300. It's one of, I was, told one of the better ones. I've had it for a long time now. How far is it? Not even 25 ft. Yeah. All I did is plugged in, attached it to a computer. And then I, I, you know, I clicked on this Linksys and it says, you know, Linksys system, dual band wireless range extender.
05:00
Speaker 2
okay. And just to, um, make sure, sir. Um, how far is this range extender right now from your router? [silence] Yes. Okay. So how did you set up this range extender? Did you like, uh huh. Uh huh.
05:00
Speaker 1
I said log in, enter password to see and change range extender settings. Incorrect password, try again. But I don't know what password to use. That's where I'm at a loss. It says the, you know, the link to extender setup says XXX, then it says RTG network or my home network. And my home network, um, password I have, you know, it's UKUUJN, which is from the bottom of the bottom of the bottom of the router. Zero HM. That's the the bottom, you know, the, um, password from the bottom of the router. So I don't know why that password, I would assume that that would be the password to put into this extender. No. What am I missing, Carla? all right I put it admin all right, I put it admin all right, let's say I put admin, let's say and I'm doing anything let's see it, wait a minute, it's on your basic, all right, basic setting it's operational extender IP address automatic configuration um then it says you know, 2.4 GHz wireless settings not configured. So, ah, [silence]
06:00
Speaker 2
When it's asked for the password, sir, did you try to leave the browser? Username, uh, I want to call this one, uh, blank. Leave the username blank and just type pass admin on the password. Did you try that? Yes, on the password. okay, okay. All right. Okay. That's not yet configured, but before we do start sir for any troubleshooting right now, let me just um inform you about the status of this range extender that you have.
07:00
Speaker 1
All right. So what I have to do?
08:00
Speaker 2
The RE6500. Sir, it shows it here in our system that this router is already out of warranty and complimentary phone support is no longer available. Okay? But you don't need to worry about it, sir. For out-of-warranty Linksys products, is we do have different options. The first option that we have is, um, we have a one-time non-refundable technical support. Um, the troubleshooting will last up to 60 minutes. This is our paid connect service. This is only for $15. All right? And, but there's no guarantee that we'll be able to fix the issue. And in any case, we found out the device is defective after the troubleshooting, there will be no refund or replacement. Okay? And also, our third option is, um, I could talk you through on how to reset the router. Yeah, I can reset it. The reset button is located at the back. You can see it. If you turn it around, the reset button is located above the LAN ports. Get your paper clip, press the reset button,
08:00
Speaker 1
No, let me, let me, let me, let me call, let me just pay you the $[REDACTED_PAYMENT_DIGITS] and help me just do this. I'll give you a credit card and then you can, you can, Meaning if you want, okay. Opti, Optimum. Faith up. [silence]
09:00
Speaker 2
that uh I I can I'm sorry. I can send you an email instructions on how to um set up this um router or this race extender. Okay. Okay. all right. So before we start, Sarah, by the way, um who's your internet service provider? Altice. Optimum. Thank you. Okay. Yes, Sir. Since you wanted to avail our $15, let me just um prepare my system. Hold on. Give me a few minutes. Again, Sir, this is only $15 for a one-time, non-refundable technical support that will last after 60 minutes of troubleshooting. And again, if product is defective, there will be no
09:00
Speaker 1
Mm-hm. yeah. yeah I yeah I have it was on the bottom of router. Silence
10:00
Speaker 2
[silence] and there's no guarantee that we'll be able to fix the issue, but no need to worry, we will really walk you through step by step on how to set up this range extender. And sir, are you already aware of what is the name of your Wi-Fi from the router, right? Like you know what is the Wi-Fi name and the Wi-Fi password, right? Okay, right. So, hold on, let me just [silence] prepare my system. And to process this transaction, I'm going to like, place this call into, uh, or to stop the recording. This is a recorded call. So, for security purposes, okay?
10:00
Speaker 1
Billy, I not to call, I not to do it.Call I called let me give you let me give you my phone number in case we get disconnected I don't want to do this six times. It's 973-973 670 1314. Okay, good. Come here.
11:00
Speaker 2
Yes, sir, Holden. I'm still here. Okay. Okay, what's the issue with your phone? Uh-huh. Okay. So, don't worry, sir, in case you get disconnected, I'll call you back. All right. So, I'm going to, um, top or like pause the recording, sir. Okay. So that we can, um, like process the, uh, the.
11:00
Speaker 1
go ahead [REDACTED_PAYMENT_DIGITS], zero, zero, zero, six, two, seven, six, zero, four. [REDACTED_PAYMENT_DIGITS] No, no, [REDACTED_PAYMENT_DIGITS] December [REDACTED_PAYMENT_DIGITS] O7871. [REDACTED_PAYMENT_DIGITS] Yes. Card, hang on. Now where do I put that down? Oh, right here. Card number's four, nine, two, four. [silence] No.
12:00
Speaker 2
All right, how about the expiration date? [REDACTED_PAYMENT_DIGITS], sorry. Okay. How about the security code? And how about the billing zip code? [REDACTED_PAYMENT_DIGITS] Okay. But can you repeat the number again, the card number?
13:00
Speaker 1
54000, 848-1516, 201-7604. 4. Mm-hmm. Now, Carl, you going to be able to go in here and set this up where I can put you in here, or no? OK. Mm-hmm. Mm-hmm. [silence] Mm-hmm. [silence] So, Steve slide in a G-Mail. I see. Okay. Mm-h-mm. Mm-hmm. your show. Yes. Well, it says it says upper...the lower... Yes, wireless settings. Yes. I have here extender IP address, G Ethernet wireless setting, not configured. Then 2GHz extender wireless setting. That says established. And then it... It's Yeah, Hold on, hold on, it's a site survey. Okay, I clicked on that. [silence]
14:00
Speaker 2
All right. Um under, uh, under the, uh, yes. And do you know under, um, under wireless? Um, [silence] under wireless? Uh, do you have there below that, do you have do you, the option for site survey? Okay. [laughter] Okay. Um, and there, wireless, uh, up on the left on the page on the left side. Do you have there, uh, site survey? Mhm. Mm. Mm. Look for your network name from the router. Mm. mm. Mm. Okay. Let me just verify this once.
16:00
Speaker 1
Yeah. Yeah, it's widely extended. Yes. So I hit connect. I hit connect and then it says passphrase, it says. So passphrase is the password. Hold on, that's you hold on to you use K-Q-U-J-H-0-H-M. Okay, put it in and then hit connect. Fine, listening. Please wait. [silence]
18:00
Speaker 2
Your computer is wired directly to the range extender right?
18:00
Speaker 1
It's a little at- at- Okay, if you, it can take up to a minute or two, for the range finder, okay, it seems to be loading. Hold on. Uh, and let's see. It's going back to, okay, went back. It says okay, signal strength is on. So let me go to the computer and see if I can go to this. Yeah, yeah, I am. Hold on. But no, it says this site cannot be reached. It's not showing. Uh, it's it shows the links are still connected. It says uh of
19:00
Speaker 2
Okay. Okay. Just to make sure it's connected, sir. Right now, you chose connected.
19:00
Speaker 1
22,000 miles. Oh, okay. So, all right, so I guess it was just we had to put in the 251, you know, one. gotta get to work. Yeah, so, but then, 20 feet. [silence]
20:00
Speaker 2
Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Alright. So, right now, your Maine now, um, um, this is the uh the location of the range extender. Okay.
20:00
Speaker 1
all right, so, I should, yeah, hold on, hold on, hold on, let me write this down, hold on, all right. And the password is admin admin admin A-G-M-I-N. That's the password. Okay. Yeah, low case. Okay. Low case. um great. Okay. All right, so it's working. So that's a good sign. No, it's all right. No, as long as you got it working, that's good. I appreciate your help. [silence] [silence] Thank you [silence]
21:00
Speaker 2
All right. So that means we, um, set up already the Rance extender. So again, sir, the default password for the Rance extender when you access the setup page is admin. Okay. Yes. That's the that's the, um, that's the, uh, default password. Yes. That should be on lowercase. Okay. Okay, mm-hmm. So is there anything else, sir? Okay, good. You're welcome and
21:00
Speaker 1
Thank you. Thank you. Okay, thank you. Bye-bye
22:00
Speaker 2
no more about links it if by setter you can always visit our website that support dot.com so this is Carla again from length setter have a great day to you and enjoy your [silence] you're welcome goodbye.
22:00