Speaker 1
Yes, I just received a Linksys Wi-Fi extender, and I'm having trouble.
00:00
Speaker 2
Welcome to linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register dot linksys.com. Please have your device serial number ready for assistance. Press one now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later for out of warranty product, paid support option may be available depending on the issue. [silence] Thank you for calling linksys. This is Carla. How may I help you?
00:00
Speaker 1
It is. Getting into the system settings. Yeah. Yeah. It's a, uh let's see here it is It is the um Sorry, one moment. It is the RE6300 model. Serial number is one seven X11p0B
01:00
Speaker 2
All right. So this is the first time to set up right? Okay. So let me just grade a record for this. Can you have the um, model number and serial number? Of that device. And how about the um, Shall we number you? Yes. is.
01:00
Speaker 1
mm hmm correct correct. And what was the very first number you gave me? Let me just make sure that's correct. 17 yeah 17x 1 1 p 0 B a 5 5 1 3 6. Correct correct.
02:00
Speaker 2
So let me check if I got it correctly. 17 and then X for x-ray and then 1-1, P for Peter, 0 B for Brian, A for apple, 55136. Okay, again this is a DA6730, correct. All right. And how long you had this rider, sir?
02:00
Speaker 1
B: received it today from Amazon.
03:00
Speaker 2
Okay. So when did you order this from Amazon? That is on June 14? Okay. And can I have also your phone number? Uh-huh. And how about your first name and last name? Harry, alla for Apple, right? Okay. And then a for Apple, N for Nancy. And how about your email address?
03:00
Speaker 1
Do I have to give you the email address I could, but I just don't want to make Okey, it is my first name H-A-R-M-A-N with an X as an X-ray added to the end at gmail.com. [silence] Oh, well let me tell you it is.
04:00
Speaker 2
Yeah, this is only for like record purposes. Okay, thank you. Okay, because very later on, I'll be sending you an email and then if also you can take a screenshot of your rain extender, the order details. Because this rain extender that you have is one of our end of life routers, rain extenders. So to validate the warranty, sir, even though you said me, you mentioned that you just got it to yesterday, I got it today.
04:00
Speaker 1
Sent to me as a refurbished unit. So you you know what I mean? Yeah, so I was sent to me as a refurbished unit and uh and it's I don't know if it was properly refurbished, but I I was having some trouble logging into the um settings. Sure. Okay. It is from Amazon. Oh, I'm sorry. Uh it is from AT&T.
05:00
Speaker 2
Mhm. It's a refurbished unit? Mm-hmm. Yes. Okay. So I'll be asking if perhaps you can send it sure the- just the copy of the order details, okay? Um later. Okay, hold on. Um your wireless router, is it from Linksys as well or is it from your internet provider? The Wi-Fi router that you're using? Okay. So your internet provider is AT+T and you're already aware of the Wi-Fi settings, right? [silence]
05:00
Speaker 1
Yes, a computer. Oh, wireless. I did, I was able to, I'm able to use it. I'm using it right now. I just can't get into the settings. Uh-huh. I'm, I'm connected, yeah. Uh-huh.
06:00
Speaker 2
Okay and um you're trying to like, did you use a computer or is it a phone to setup the Range Extender and is it connected wired or wireless to the Range Extender? And you connected to the Linksys Extender? Okay, once you are connected to the Linksys Extender network, open an Internet browser and then on the address bar you type in 192.168.1.1 and then press enter.
06:00
Speaker 1
Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Right. Mhm. That's what I've been using. I'll do it again though. It says, um, It comes to a Linksys page. It says, you're not connected to the range extensors network yet. We can help. Then it says set up range extender or access range extender settings. I did that. That's part of the what's weird. I can never tell if it's amber or green. It's a very kind of in between. I think it might be amber. Not sure.
07:00
Speaker 2
Yes, I have typed it on the address bar, sir. What is the color of the range extender right now? sir, the light.
07:00
Speaker 1
But it's working, I'm connecting to the internet. Yeah. It is. It's working. I'm going to web pages and they all work. Yeah, I can go to Google. I can go
08:00
Speaker 2
That on your laptop, it shows that it's connected to the Linksys extender. Right? [silence] Um like what do you mean sir? Um it it will work like you can go to different pages like if you can access the internet.
08:00
Speaker 1
Go on. I can access the internet. with no trouble. I just can't get into this, the login for this, um for the setup. It won't take me to the login page. Mm-hmm. Right. No, I can access the internet, but I cannot get into the settings. I wanna change the, um the name, uh of the uh of the uh network from the default setting. and I can't get into it.
09:00
Speaker 2
Because if you're already online there using the range extender, that means it's already set up, okay? Because if the range extender is not yet set up, that means you can access the user interface but you cannot access the internet. [silence] Okay, how about this, sir? Can we try to... [silence] again, when you go to the... [silence] is it a [silence]
09:00
Speaker 1
Hey there. Safari. Can I try Google Chrome? Sure. And I go to, and use what? What. Oh, it's a new tab. OK. Let me do that. new tab. OK, I'm there. And go to http colon slash slash extender.linksus.com.
10:00
Speaker 2
Windows or Mac computer. Um, then what browser you were using? Is it Google Chrome or is it Safari, sir? Do you have Google? Can we try Google Chrome? And then use the incognito. um, pages, sir? Incognito page. Yes.
10:00
Speaker 1
let me just. Oh, it says this site can't be reached. Let me reload. Trying again. Um, yeah. And Safari it got me to a page that gave me an give a link this page that gave me options. This does not. Uh gives me to a black screen.
11:00
Speaker 2
again, that's http colon // extender linksys dotcom, right? yeah, because the one that is provided to you earlier is, uh, what you call it? its, uh, search results.
11:00
Speaker 1
[silence] say that again, I didn't understand. Oh, okay. [silence] okay.
12:00
Speaker 2
[silence] When we use Safari, it gives us different search results. It's not the right page. How about this one, sir? Let's try to do a reset on your range extender. Okay? Can you press and hold the reset button of the range extender? Press and hold it for 20 seconds.
12:00
Speaker 1
I'm going to just put you on speakerphone. Okay. All right. Uh, and then, and then what would you like me to do? I already I already did that. Amber blinking.
13:00
Speaker 2
Okay, okay, press and hold the reset button on the range extender. Press and hold it for 20 s. And then, what is the color of the light right now? Is it blinking or is it solid? Okay, again, on your computer right now, okay? Can you go back to the WiFi? Again, make sure it's connected to the Linksys Range Extender Setup or the Linksys extender setup.
13:00
Speaker 1
For the Wi-Fi? Yeah. No, I don't. Let me just let me make sure I reset it correctly. Sorry. Give me a moment. I'm just wondering if I did it wrong. 20 seconds. Trying one more time. Right, okay. [silence] Okay. It's now blinking Amber. Is that what it should be doing?
14:00
Speaker 2
Yes, on your laptop, go to the Wi-Fi icon. then when you click the dropdown menu, you can see the Links Extender setup. So you have to use your pointed pen. or a pointed object. Yes, let's wait for like a
14:00
Speaker 1
So OK I found it. Yes. Okay. I did. It's connected now. Uh-huh. 192.168 period. 106 period is that your screen sharing just sharing your main display or another monitor
15:00
Speaker 2
another 20 seconds to make sure that the range extender is booting up. And then, on your computer again, on the wireless icon, click on that and check if you can now detect the Lanexus extender setup. Click on that name and then connect. Then open, um, open again, Google Chrome, the incognito page. And then on the address bar, let's use another way to access it. Then you type 192.168.1.1.
15:00
Speaker 1
168.1.1. okay uh [silence] saying it can't be reached. [silence] it's doing that again. um let me just make sure. oh I'll check Safari for the same address if you'd like uh [silence] I was having better luck with Safari for some reason but [silence] let's see if it [silence] works. hmm [silence] 192.168.1.1. uh [silence] oh hold on it uh It wasn't connected to Lenis extender setup. Let me do that again. It was, and then it disconnected. Let me try it again. Okay, I logged in. Welcome to Lenis, um, extender setup. I'm there. Start setup. How do you want to use the Lenis extender? As a wireless range extender? Um, as a wire? Okay. Next. You're extending dual band, be sure to use both bands. Uh, choose the network, oh, I C. Here it is.
16:00
Speaker 2
it should be it's paying just fine yesterday card setup it should be wireless
17:00
Speaker 1
Enter your password. connecting. Okay, it's on a screen that says connecting to the network and it's spinning. Okay. Okay, we're there. We've got it. So I can give each network a name.
18:00
Speaker 2
Ben Data Trouble (0m39s472ms) Yeah, let's just wait for that. (0m46s432ms) How far the range extent are from okay.
18:00
Speaker 1
uh-huh. yes your extended wireless network it's showing it uh under network name uh well the name of my network is suicide bridge so has 2.4 gigahertz suicide bridge underscore EXT. and 5 gigahertz has the same name. uh yes. I would I just wanted to make a minor change to the name.
19:00
Speaker 2
When you go to your Wi-Fi router, what's the name of the this one? Um, you're now onto what page for the, um, that shows your extended network? Okay. What's the name under the network name right now? Okay. So, you want to change that name? Or I think, um, you want to change to a different name, or you want just the same on that name and that means that's the extended name?
19:00
Speaker 1
So, do I make the 2.4 gigahertz and the 5 gigahertz the same name, or two different names?
20:00
Speaker 2
Yes, because with this one, sir, you should like the name of your range extender should be the same as with your Wi-Fi password, the Wi-Fi name as well from your router. This is just an extender. It will extend the signal from your wireless router. This is not like probably a standalone wireless. It would extend whatever wireless that you have on the router. Yes, click on next. Yes, and then it will ask you to secure your range extender so you can then create a range extender password.
20:00
Speaker 1
it's saying that i'm too close to the router and just too far just right there and just write it right there it's going to be very strong you'll get better radiok connect anyway okay so it wants an admin password so i can go ahead rightk and add a password okay all right save email address
21:00
Speaker 2
Yes, this is the and then talking to like you can create a new password. This is for your range extender password, like if you want to access the user interface. Hmm. Try to view your Wi-Fi. So if you can still see the links is setup extender or the links is extender setup. If you can no longer see that name, so that means the router or the extender is now on setup. Good job Myra. Thank you. Meeting.
21:00
Speaker 1
The 2.4 and the 5 gigahertz speed showing up. I'm just seeing if I can connect to each of them. Thank you for your patience. Sure. um Let me check my email. uh Links is technical support. Okay, I'll take a screenshot of Oh, actually, yeah. I I will I will send it uh let me just see if I have my wife's computer. She's the one that ordered it or did she take it with her to work.
23:00
Speaker 2
Mm-hmm. Mm-hmm. You're welcome, sir. And sir, I sent you an email regarding with the screenshot of the proof of purchase. Please do reply to that mail, sir, and attach the screenshot. Okay. [silence]
23:00
Speaker 1
She might have taken it with her to work, but I can send it just as soon as as soon as I get it. I have the um. Okay. Well, that was very helpful. Um, let me just see if it connected with with the uh uh still trying to connect to the faster speed one. It's not succeeding yet. Let me see if it can connect to the slower speed network. Um.
24:00
Speaker 2
Oh, yes, sir. Once you've got it, just send it, okay? So then we can check. Thank you. [silence]
24:00
Speaker 1
Okay, well, I'm seeing both networks for the 2.5 gigahertz and the 5 gigahertz showing up in my Wi-Fi list. The only final problem is when I select them, they're not joining. Yes, I did and I it asked for the password and I gave it the password. So that's the only issue that I'm seeing now. Oh wait, I think it just connected to one of them. Let me see if this worked. Sorry. I want to make sure it's working properly. Okay. The the one of them connected. This is good news.
25:00
Speaker 2
They just have the passphrase. We can try a different device to test. [silence] Okay. [silence]
25:00
Speaker 1
Okay, this is great. Uh, okay. And let me just try the slower one now. This is, this is good. I got scared for a minute there. I wasn't connecting. Oh, I think that one connected too. Okay, it just was slow about it. So this is great. Okay. Um, so I think you have succeeded in, in helping me get my router to work. I think that's it. Thank you. Your name again is what? Thank you so much, Carla. I really appreciate your help.
26:00
Speaker 2
Okay. All right. So, basically, what we did here was just properly configure the range extender to extend the Wi-Fi signal from your wireless router. Okay. Is there anything else, sir? Carl? Sir. You're welcome. You're welcome. Okay. And thank you also for patiently cooperating with the troubleshooting. So, if you get a hold of the proof of purchase, sir, just send it here to me. Okay? And I'll forward it to our tech team for your replacement. Thank you, sir. You're welcome, sir. Okay, good thing everything's fixed, sir. Let us know when it arrives. All right.
26:00
Speaker 1
I will definitely do that. Will do. Okay. Great. Thank you again. Okay. Bye bye.
27:00
Speaker 2
please, um, feel free to send it, okay? Um, just reply to that email. Okay, thank you, sir. Okay? So, you may also check our website, sir, support.netus.com, for updates of our netus devices. Okay? Okay. You're welcome, so thank you for, um, calling Netflix, sir. This is Carla. Goodbye for now. Have a great day.
27:00