Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your device. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support option may be available depending on the issue.
00:00
Speaker 1
I am trying to set up a Linksys2 Linksys routers. One is in my home and another is in a shop about a hundred feet from my home, 200 feet from my home. I have the home configured properly. Uh, it works great. And I actually have the access point configured so that it will also, uh, traffic the network at at the rated speed. So that's good. But what I'm trying to do is get the access point to the same name as the name and password as the home router. I've got it hooked up by a power over, power over a wire, power over the wire. I'm going out the way. The way to do that with that is set it OK. So, what should I do to make it be in the same SSID network with the same password? And is there a way to set up these like two access points so that they compete for the network access between them?
01:00
Speaker 2
Thanks for calling Lisa. This is me. How can I help you?
01:00
Speaker 1
4, 5, 4, 5, C 10 M 26 C 0 2 6 2 0. Yes. Yes. Hold on a sec. Oh, you're in the air on. I'm not.
02:00
Speaker 2
okay, yep, you just need to log into the router settings to do that locally using a laptop, a computer or an iPad. What's the serial number of your Linksys device? Let me check if it's still in warranty. I can then walk you through how to access the router locally. Serial number is on the sticker underneath your Linksys router. mm- hum is that a first letter? Okay. And then one zero, Mary, two six Charlie.
02:00
Speaker 1
Repeat that, please? Correct. [silence] Okay. [silence] So I should [silence] Time out. So so I should send this back to Amazon. They just sold it to me. [silence] Okay. Yeah, it was certified remanded or something.
03:00
Speaker 2
Uh, yes, sir. it's 4 5 Charlie 1 09-109 1-0. 2 6 5 2 6 20. Okay. the model number for this is M. R. 7 5 100. This is eligible for one year warranty and it shows here it was purchased year 2023, which means its warranty ended year 2024. I can send you an email and that's for free. I can provide there the instruction. Go ahead. Oh, you just purchased it. In that case, I can uh change here the warranty store date based on the proof of purchase that you have.
03:00
Speaker 1
I don't know where I saw that, but yeah, no, I just ordered this off of Amazon. Um. No, it was a week ago. Okay, cool. So I'll give you my email. You send that out. Then I'll go on Amazon and send you a picture of what you need. Yes, I did. Yeah. Yeah. Look, perfect. Okay. So first, we'll start with my email, right? [silence]
04:00
Speaker 2
Okay, was it today? A week ago, what's your active email address? If you want to proceed, I just need the receipt. So I can send you an email and all you need to do is to provide the screenshot of the receipt or if you ordered it online, yeah, that will do. Any proof of purchase will do. Uh, did you order it online? Okay. Yeah, like you can log into your account and then pull up the order details. Just take a screenshot showing the date of purchase and then the device. Yeah, what's your active email address?
04:00
Speaker 1
It's Jeff Perrine, J-E-F-F-P-E-R-R-I-N-E One at gmail.com. P as in Peter, Edward, Romeo, I as in India, N, whatever that word is, E, Perrine, One, Perrine, one at gmail.com. That is correct. [silence] [music] [silence] Spectrum. [silence] We should pull up the email. [silence]
05:00
Speaker 2
Okay. That's Jack, Echo, Frank, Frank. Then, is it Tom, Echo, Romeo India, Nancy, number one. I guess your first name is Jeff, last name is Primes. Am I right? Who's your internet service provider? Okay. Let me create ticket, creating ticket here. Do you have already a computer there pulled up? I mean, do you have the, apology. Go for it. Do you have your license? Oh, is there any antivirus program come up on your computer? Yes, I think there is, if you select first if I should go that way or not. Go ahead. It still freezes up over there, yes? Yes! Go back to your first. Loco first feisty, -4. Okay, Bumblebee. Okay, check this appliance all around the whole world. Okay. Okay. Bumblebee 4.451, 6873835. What happened now? Stop it. What that toolbox one?
05:00
Speaker 1
I'm, I'm working, I'm working off my iPhone. Well, that's, that's interesting because when I hook my, the only laptop I, you don't care. The laptop I have that has an ethernet port, when I try to log in via the default IP address, it comes up with the application for the uh, iPhone app effectively. [silence]
06:00
Speaker 2
browser, I mean. Like you have a computer that is already up and running now. Connect to your Wi-Fi. Just iPhone. Do you have an iPad instead? We need to have a desktop browser or a computer. Well, do. I'll talk. Uh-huh. Hmm, good thing you found that. For actually, there is two pictures. So if you can still remember that page, it asks you to download the app. However, there's two pictures on that page as well. All you need to do actually is to click that image, the image of the phone and it will bypass that message that you need to download it.
06:00
Speaker 1
Okay. Okay. I got. Let me, uh, let me boot this while you do that and we get my warranty validated. Let me boot up this laptop. I should be able to configure this router without any internet connection. Correct? I, I understand my problem is that I have a huge lack of ethernet cable. All right. So let me fire this old beast up. Okay.
07:00
Speaker 2
it will route you instead to a page asking for router password. You're almost there actually. You can then log in and see the settings of you can configure it. It's just that the router will be offline after, but it's already configured. [silence] That's what we're gonna have. Okay. [silence] And that should be connected to the Wi-Fi name linksif. If it was [silence]
07:00
Speaker 1
oh i can all okay okay good okay but i've already configured this the i'm going to start calling it the shop Wi-Fi that's the access point that i'm trying to configure yes okay cool yep give give me a second if you could it's it's probably from 2016 so it's a little it's a little slow okay i'll be right back okay
08:00
Speaker 2
We will not be hardwired to the router, it's the default Wi-Fi, which is on the sticker underneath. [silence] Yeah, you don't have to physically wire it to the computer as long as it can connect to its default Wi-Fi indicated on the sticker underneath. [silence] Okay, so connect to that uh new Wi-Fi name you created. Once you're connected, it's okay, take your time, I'm still creating a ticket here anyway. Good thing you still have that.
08:00
Speaker 1
okay, thank you. How long is the warranty on these products?
09:00
Speaker 2
that computer, I'll just say here welcome within one year
09:00
Speaker 1
Okay, good. So the one that I bought over a year ago is obviously out of warranty, so we don't need to do anything with that. Okay. Totally understandable. Okay. That's okay, is this thing still booting
10:00
Speaker 2
Jeff, while that is still pulling up, let me just put this call on hold. I just need to reboot my computer here. It'll take me probably max of three minutes, but I'll be right back, okay? All right, thank you.
11:00
Speaker 1
no no worries. we're moving along. yep, user error. i didn't scroll down and see
15:00
Speaker 1
So, I'm just doing that now. So, it's enter recovery key. And I've entered the recovery key on the bottom of the router, and that didn't work. Check it and try again. It's underneath my password. Yep. Underneath the password. Yes, and I put the recovery key number in the where it says enter recovery key and it said "that key didn't work, check it and try again.""
16:00
Speaker 2
uh huh okay five digit code on the sticker underneath your Linksys router uh huh
16:00
Speaker 1
Do I, okay, do, okay, do I connect the access point from the main router or from the access point? Oh, yeah, sorry, 7500 first. Let me go. I'll switch to that. I will switch to that.
17:00
Speaker 2
Are you really connected to this Linksys router MR 75 hundred? The Wi-Fi for it is [silence] uh-huh [silence] uh It's okay, regardless if it's connected or not, the recovery key there should work because you need to access this router first, this one, this MR 7500. Yeah.
17:00
Speaker 1
It's asking me for a new admin password. That is for the 7500. Why can't I use the existing password that's on it? I'm not worried. I'm not worried about it. I understand. I don't want to change the password on this.
18:00
Speaker 2
OK, you can now create a new one. And that's for this links router you have, the DMR7500, yeah. Because that's unsecured, or it's up to you actually, if you want to still use that. If someone tried to access your router, it's easy for them to get access since the password is readily given, mm-hmm. I see. So yeah, because the new password requires you to have a 10 characters or more, there should be a number, a capital letter, and a special character. OK, by default, Chuck, that's really the prompt that message for you to log in. You have to update your router password.
18:00
Speaker 1
Okay, I I have the Linksys Smart Wi-Fi tools screen up. Okay. I'm trying to I'm trying to change, I'm trying to change the name on the access point, not on the main router. And I want the I want them the name and password on the access point to be the same as the one on the main router. Correct. Absolutely. Absolutely. So how, how do I set it up? How do I set up the other router as a bridge device? So, I, I understand, that's not what I'm asking for. I have a cat five cable going from one of the LAN ports on the router, and I'm going into the Internet connection on the bridge. So it is hardwired. No, I have time out, time out. Stop. I have changed the IP address on the bridge and I've also turned off DHCP.
20:00
Speaker 2
Yes, that's right. But I'm wondering why the IP address is still the same. Let's just double check. You can go to troubleshooting tab. Since you already turned off DHCP, what's the updated connection type now? Can you tell me?
21:00
Speaker 1
It's manual and it's using the static IP that I put in. Now maybe I did that in error, but I'm just trying to tell you, how things are configured. I've already changed the IP address manually. 192, 168.1.2. Primary router, 192.1681.1, and it is running DHCP.
22:00
Speaker 2
Oh, cause that's not where you can change the IP address. It's under connectivity, local network. That's where you can change the IP address manually. What's the new IP address now? And on the primary router, what's the IP address? Wrong. It's not correct. The secondary router should have a different third octet. Because doing bridge mode now, your router
22:00
Speaker 1
Okay. Yeah. Anything, anything but anything but any anything but one, you're saying. Got it. Nope. Neither one of those at the problem. How, how do I enable bridge mode on the secondary router?
23:00
Speaker 2
router will be offline no longer accessible. It should be the third octet shift that you need to change. You can change it into 192.168 2.2 1 or... yes. And you know what, it should automatically change since your router is smart enough. It can, uh, if it can detect the physical connection, the secondary router will automatically change its IP address. If it did not, that only means there's something wrong with the ethernet cable or the port. [silence] it's just still under connectivity internet settings. and you will see there the connection type.
23:00
Speaker 1
But I will see, I will see that. But I'm connected to the, what do you call the main router? There's the secondary or the primary router. Okay. I'm just trying to use the proper language. So right now, I'm logged onto the secondary, I'm logged onto the primary router. How am I going to configure the secondary router from there? Uh, I'm on the connectivity page. I have internet settings. Should I look at local network or advanced routing? That is correct.
24:00
Speaker 2
that's where you can change it in bridge mode. primary router. One second. What's the, uh, since we are log on right now to the primary router, are you saying that the MR 7500 is your primary router? So what's the model number of the secondary router?
24:00
Speaker 1
It's a MR 96 10 V 2. It does and I have a a link light and it is transferring data and I have successfully been on that Wi-Fi network passing traffic successfully. So I'd say that both of the units work, it's a configuration challenge on the primary router. Okay.
25:00
Speaker 2
Okay. MR9600. And that has a solid blue light in front. The MR9600.
25:00
Speaker 1
Mm-hmm. Will that also, will it still, will I have to adjust the Dhcp setting that I toggled as well as the IP address that I changed or will that once it's in travel mode it will take care of itself? Awesome. So can you? So should I leave it?
26:00
Speaker 2
name and passwords set to the first one or the primary router the child node will automatically have it so it will act as an extender and you can still wired that after it will take care of itself and no need to change the IP address since you're log onto the primary router normal that the IP address is 192.168.1.1 you just need to plug in this MR 9600 withinum 5ft from the primary router MR 7500 once it's syncing then that's the time you can relocate it and have it wired
26:00
Speaker 1
Right now, I have an internet connection going into the primary router, the 7500. That's obviously going into the WAN connection then I've used a LAN out on the primary to the internet in on the 9600. Should I kill that wired connection to the okay I'm going I'm okay they're both sitting on my desk I've unplugged the Cat5 cable going into the child node, do you want me to reboot that child node? Reset
27:00
Speaker 2
Yes, since you will add this child node, just unplug its power adapter and bring the adapter with you. And then including the router, you need to transfer it for the meantime right beside to your primary router within 5 feet. The child node needs to be reset. The mr9600, the secondary router. So yeah.
27:00
Speaker 1
reset to the factory settings, not reset power on power off. Roger. 10 for 10 seconds, right? Okay, hold on. I'm of course looking at the back. The light is out. So I can let go the reset. Um. I feel like I'm defusing a bomb here. Okay, good. [silence] It's solid blue. Okay, so now
28:00
Speaker 2
press and hold, uh-huh, not power cycle but reset. Pressing the reset button. Uh, until the light goes off in front. You can let go after. [silence] Yes, you can. You can see a solid blue light after, it will then blink blue and should turn to solid purple after. [silence] Later on, once it will have a purple light, the next thing that you need to.
28:00
Speaker 1
I apologize for continuing to interrupt you. I'm, I think I'm excited. We're making progress. I need to now log on to to primary router. So, can you hold one second? Okay. [silence] Can I do this via my iPhone or you said it has to be a table or a laptop or a tablet, right? The browser. Yeah, that's cool. No, it's certainly is much nicer to use than the desktop.
29:00
Speaker 2
yeah, because the smaller the screen, because there are tabs there. And it will require a desktop website, I mean a desktop view. so phones have only
30:00
Speaker 1
Okay, I'm just logging on to the house router. I'm connected. Now I'll get the configuration utility opened up. Understood. Hold on, I'm just, I'm just bringing it up. And my link says on the child, on the secondary router is pink.
31:00
Speaker 2
okay okay so let's add this child node using the primary router's web user interface so I guess you have there the link the Linksys Smart Wi-Fi tool so click see a that's a small uh okay
31:00
Speaker 2
which means it's on setup mode. [ silence] Okay, click CA now and that's on the very bottom part of that page of the right side. CA. Like California. Yep, and the very bottom part below those white boxes. Bottom part right side, there's end user's license, privacy statement, uplaw, and CA. Okay, you should be on the main page, main page where you can see all the white boxes.
32:00
Speaker 2
um actually it's just the link to smart wifi tools on the upper left and then on the right side you will see them the boxes network status parental controls now on the very bottom part mm-hmm uh not there on the bottom part mm-hmm uh can you see link to smart wifi tools on the upper left [silence]
33:00
Speaker 1
I'm looking. Do your devices connected to your network? Yes. Okay, the next one, the next one down give internet access to guests. I'm going down the icons on the left hand side of that connectivity screen. Correct. Okay. Got it. Okay, I'm there. That's the part you didn't tell me to do.
34:00
Speaker 2
Got it. Uh-huh. Ooh how does it go?, the network has to be on. Uh, Unite and click, Arch-did, and the location says base, so, I think yes, that person right here changes it to the base. Okay, and, so that should work, then you should be able to hear it. M Hm. [silence]
34:00
Speaker 1
before okay so now i have device list guest access parental controls etc etc so we're looking at something different here i see white boxes it says network status link says home networking wi-fi settings guest access oh my god that you've got to be kidding me what horrendously bad navigation yeah i see it okay no i'm yeah i understand uh uh i understand but you gotta it it's buried on the page
35:00
Speaker 2
it just check it on the very bottom part right side be below those white boxes fresh CGZ3 You can see white boxes there now right? Okay. Now on the very bottom part, right side, there's text there that is being highlighted. There's end- a user's license. Yeah, I keep on explaining it since earlier. Now you can go back to connectivity tab.
35:00
Speaker 1
So, okay, so I will go to connectivity, DA router setup. What is CA? Stand for? Add Child Mode. How about got it? Click it. Got it? Okay. It went from gray. To blue, and it says, add an additional wireless node. Yup, and you are correct. The
36:00
Speaker 2
That's why, totally understandable. Go back to connectivity now. And you should see there the option CA router set up. That's customer advocacy. Now, just click there, add wireless child node. It will be grayed out, just wait for it to be highlighted. Once it's highlighted back, your MR9600 there should start to blink.
36:00
Speaker 1
yeah red. pink. whatever. fuchsia colored thing is flashing got it yes ma'am hold please I ought to be easy this one I can handle alright check and alright just send it back to you [silence]
37:00
Speaker 2
Okay, it will take three minutes to four for it to have a steady blue light. And while waiting on that, I already sent you 25 minutes ago, Jeff, the email. You can reply to that one, providing the screenshot of the order details.
37:00
Speaker 1
The. child node just turned blue. okie doke. It went back to red.
38:00
Speaker 2
[crickets, birds] Now it should light up solid blue. Crickets [cricket]. [rustling]
39:00
Speaker 1
OK, I'm on the device list and the links, the child node is read. OK. Lot of devices here. I do not see a child node online.
40:00
Speaker 2
Mhm. And er Okay. I need you to check it from there if you can see your child nodes listed as online under device list.
40:00
Speaker 1
Oh, hold on. There's my router. Offline. Okay, hold, please. I'm sorry, into the internet port, the WAN port or LAN port? Okay, thank you for the clarification. Thank you for the clarification. Okay, we're now plugged into the main router. I've got a link light and I've got a data light flashing. Yes, ma'am. [silence]
41:00
Speaker 2
okay you you can unplug the Ethernet cable to the internet port on that router on this uh router yeah internet port when you're welcome Okay. And the light in front, is it still red? Okay. 10, 9, 8, 7, 6, 5, 4, 3, 2, 1. So this is 54 now. [silence] Okay. Nice look on that. Not Panel. I think panel will have something to do with hole. [silence] [silence]
41:00
Speaker 1
the light is the latest blue it's refreshing it's waiting I have something called my router [silence] It's a, it looks like a keyboard key with an X on it. [silence] It does not look like the, it does not look like the image of a router. [silence] And, and now the child node is red again. [silence] Yes, ma'am. [silence] Done. [silence] They're both off. [silence] Turn them back on. Okay. The primary router I've just booted up. Understood. [silence]
42:00
Speaker 2
Oh, there's both. Uh, that's not it. You can see the other image there. it will... Mm-hmm. Okay, that's Right. Uh, you have to turn off both devices at the same time, uh, the MR-96 and the MR-7500. Turn off both using the switches. The only one you have to do only this time is the MR-7500, the primary, to be specifics. Okay, once it start to blink blue, you can turn on the child knob.
43:00
Speaker 1
It is blue? wow that was quick. oh no. hold on solid blue right. did it no. no. it is flashing blue. I didn't know if I was waiting for a solid blue. so it's flashing blue. Can I turn on the child node? okay. OK. please. All right. the primary router isn't through its power on self test. so I've lost I've lost connectivity to via my desktop. but it'll it'll be back
44:00
Speaker 2
Supposedly, it should flash blue. Okay, Okay. Uh-huh. [silence]
44:00
Speaker 1
the primary router is back up, the secondary router is solid blue light, life is good, and you want me to see if I can find another router, and there is no other, the only router I see, on the device list, is House, what I named House, the primary, okay? Roger, okay, hold for [silence]
46:00
Speaker 2
Yes, yes, uh, under device list. Okay, just check it on this tab instead. Click OK under device list, and click instead, connectivity again. Connectivity, and then under basic on the right side, there is details. That's where you can see additional notes.
46:00
Speaker 1
Okay, can you hold on one second, please? Thank you. Just back out. Okay, I apologize. Under, uh, basic, what am I looking for? Yes, it's a dropdown-ish. Yes, and the node house up to date is a version number and a model number. That is correct. Correct.
47:00
Speaker 2
uh... you're welcome. basic under write side, there's details. below firmware update. details. you can only see one. so that means this child node is not there at all. cause that [silence]
47:00
Speaker 1
[silence] correct . Hold on vote vote routers are solid blue. Yup. Hold please i'll go back under details. Ah look at you. Well played. Okay. Now we have a house
48:00
Speaker 2
And we'll show there, all the nodes connected.
48:00
Speaker 1
I router showing as. Who knows obviously. I understand. Don't ever, don't ever, don't ever touch the secondary router is what you're teaching me. So, yeah, I understand. Yep. So, when I moved this, I have a piece of cat5 running from my house down to my shop.
49:00
Speaker 2
OK. It's already added. If ever you will relocate this, one is mostly gonna work as long as the reset button will not be, uh, old for more than 5 seconds. Right now, it's already added as a child node, so whatever settings you'll change under primary, it will automatically be applied on the extender. No need to change any settings on the extender side. It's only, um, yeah, no need. Especially the reset button. Even if you unplug it or unplug, it will still gonna work.
49:00
Speaker 1
When I plugged the child node into the ethernet connection in the shop, users will see the same SSID and password seamlessly, correct? So I think we're done. I did. Thank you. I would appreciate that.
50:00
Speaker 2
mm. So, yeah, we are and by the way, Jeff, did you already uh uh send to me the your receipt? Okay, let me just refresh it here for me to update the warranty start date. One second. You said it like a minute ago or can you check if it was successfully sended? I cannot see anything.
50:00
Speaker 1
124 p.m. Eastern Standard Time, and I replied back to the email that you sent with a screenshot of my Amazon receipt dated. Okay, link's just me router password change. Oops, that's in. take a look. Linksys technical support? Yes, they may. Yeah, yeah, yeah. I, hold, please. I sent it to the wrong one.
51:00
Speaker 2
[silence] Staying from my end. Uh-huh, uh, uh, can you send it again? Uh, forward uh, that uh, email. Uh, it should be under uh, customersupport@ since.com. uh just uh . okay uh-huh Goodman's advocacy that's purposely hidden there the functionality for that one is for you to have the Wi-Fi settings change or updated Yes, I did. Thank you for this one. It shows here date of purchase is uh September um 2022.
51:00
Speaker 1
What's your, I'm sorry, what's, what's June 13th. No, no, the order with the order was placed. Hold that a second. Yeah, yeah, that's June 16th, right? Sorry, sorry. I got my dates confused. Okay. Are we, are we all set? [silence]
53:00
Speaker 2
number 13 2026. So I'll go ahead Oh, this is eligible through. One second. Let me check the other date. June 13. Okay. Noted. I'll change it here now. Don, do you have any other question, Jeff? The warranty start date will be June 13. It will be based on the ordered place dates this year. June 13, 2026. Based on the screenshot you provided. Okay. No problem.
53:00
Speaker 1
We. now. My first job was on a hotline support for a big, giant network printer. So, I feel your pain. And thank you very much for being patient and helping me with this. Oh, you've heard it all. and you are patient beyond belief. So, thank you so much. Good luck with the rest of your calls. Thank you.
54:00
Speaker 2
Yeah, we're all good. Thank you for your time, Jeff. Okay. It's okay. I've been working here for almost seven years. I, I'm, um, yep. It's alright. [silence] Thank you, Jeff. Take care. Bye bye.
54:00