Speaker 1
[silence] yes uh I am having fits with a new router that I just purchased and I've already been on the phone once. And now the router has gotten where it will not even hook up to the computer
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support options may be available depending on the issue. Thank you for calling Linksys. This is epi.how can I help you?
00:00
Speaker 1
It says it wants the network security key and I do not know what it is. There's nothing that I see that it shows me the network security key. Yes. Yes. Uh. That might be the old one. Uh, cause this one's showing that it's a 08506. Uh, I guess it says the WiFi name on this thing. I'm not getting much information off this little piece of paper that came with it.
01:00
Speaker 2
Okay, it's asking for a security key. All right, sir, I just pulled up your record. This is James Cole. Email address is motor head@yahoo.com. So you have an E-54-50 router. Yes, that's the serial number, right?
01:00
Speaker 1
olex has been with me for about 5 or 6 years now and it just suddenly started acting up the last few days. so I'm not sure what to do from my what to what? run that by me again. Yes and it does not have anywhere to look up uh this table on it no it doesn't
03:00
Speaker 2
Okay. well, if, if that is the case. All right, James. well, if that is the case, there's a need for us to access the router settings. And would it be possible for you to connect the computer straight to your linksys router with an Ethernet cable? You have a you have a computer, right? Oh, it doesn't have an Ethernet port. On the side. Okay.
03:00
Speaker 1
uh no I do not uh I can look into the linksys router uh I cannot look into anything on my laptop I do not have that type of connection here uh
04:00
Speaker 2
Well outside from the computer, do you have another wireless device that is already connected to your network? Okay. All right. Well, if that's uh, yeah, we don't have any other options but to reset your device to factory defaults since we cannot uh plug in an ethernet cable to your Linksys router. So, uh, yeah, once we reset your device to factory defaults, it will remove... Yes, I understand. So, yeah, there's no ethernet port on the laptop, so there's no way for us to connect it to the router. And the only way for us to connect it is through the wireless. So, what we can
04:00
Speaker 1
Okay. Yes, I see it. It's on the bottom, this one. How long will I need to hold it? [silence]
05:00
Speaker 2
What we're going to do here sir, is we're going to reset this device to factory defaults, okay, by pressing the reset button at the back. So, as you can see, there's a reset button at the back of that router. It's a red hole. I mean, it's a red button. You may press and hold it. Yeah, at the bottom, you actually have a red button. So just press and hold it for about, um, 25 seconds.
05:00
Speaker 1
okay, that should have been from about 25 seconds there. uh the one underneath the the connection. There are no lights. There are no rights. On the back, there was a green one that was was flashing. It's stopped now. Uh, yes, I do. [silence]
06:00
Speaker 2
All right. And do you see the lights blinking? Yeah. Do you see any lights on the front? Is it blue? How about at the back? [silence] And do you have the cable to the internet at the back of that, Lynxas Rauter, sir? [silence]
06:00
Speaker 1
I'm on a landline phone, ma'am. I'm not talking to you from my cell phone. My cell phone is acting up badly, too. It's gotten kind of old. All of us don't have a fresh fresh cell phone around to use all the time. So, I called you off this phone.
07:00
Speaker 2
Okay. All right. And sir, kindly take a picture or kindly take a photo of the Wi-Fi settings at the bottom of the Linksys router. Because we need those settings later on once we connect your laptop. Okay. All right. Okay. All right. That's fine. Okay, but can we go to your computer to connect to the wireless network? Are we able to?
07:00
Speaker 1
Ah, how am I supposed to connect to it? Okay. Um, you got me to a point that I can't see, because I can't get my glasses are not working well for me these days. But I haven't got the money to go do something about them. I'm too busy spending money trying to get my computers back up so I can actually pay my bills and stuff. So now, what do you want to?
08:00
Speaker 2
Okay. We will be connecting to the default name of this wireless router. So at the bottom of your Linksys router, there are actually the default settings. You would be able to see the Wi-Fi name as well as the password. So we will be connecting to that network, since we've reset this router to factory defaults. I'm sorry for that, sir, but uh
08:00
Speaker 1
All right Sweet Clap. Okay. Now, what am I supposed to do with my computer? Uh yes. [silence] [silence] [silence] I'm trying real hard. I went to put somebody while ago. Okay. Uh has pulled up uh, three downloads.
09:00
Speaker 2
Yeah, so we have no other okay. All right. So right now, um, can we go to your computer? Okay, at the bottom right hand of your computer, do you see the Wi-Fi icon? Yeah, the wireless icon. Okay, that's it. All right. Can we click that icon, please? And do you see the Linksys network? Since we've reset your links, you should be able to see that network.
09:00
Speaker 1
two things on the links this, uh, so tell me which one I need to, You don't realize how confusing this has become. Which one do you want me on? T to. Yes. Yes. Okay.
10:00
Speaker 2
Okay. So do you see two networks there for Linksys? Or just one? So you have the 2.4 and the 5 gigahertz is that what you're seeing. Okay. Yes, you might, you may actually either connect to the to the 2.4 or the five, but we'll prefer you to connect to the five gigahertz. So just select the five gigahertz network and then hit connect.
10:00
Speaker 1
uh... I'm trying to figure out what he's doing. Okay, it brought up page uh here from Lincoln's... uh... uh... okay, back to this again. The Wi-Fi settings page. Uh, there's a whole lot of stuff to set. Yeah, I don't know where it went, uh, cause I just hadn't been along before I did set it.
11:00
Speaker 2
is it asking for the wireless password hmm where is it
11:00
Speaker 1
So, what to do with this? Okay, what do I need to - Yeah, I see it says - it says Wi-Fi settings at the top. It tells me that I can personalize it by changing the network name and password headings and all that. So, what do I need to do? Thou - Thou
12:00
Speaker 2
All right, let's try another Wi-Fi. All right, do you see a link says network and internet under one? Or do you see list of networks? Click on network. Alright, can... oops, sorry, click on internet. See that okay. All right, what do you see? Press Wi-Fi. Oh, all right. Let me get that for you. All right. Do you see any other Wi-Fi? Were there any other networks? All right. Can you try to click on Wi-Fi again? Oh, you're welcome. All right. Click on Wi-Fi. Do you see that? Do you see Wi-Fi client present? It's okay. If not, just... Try to click on Wi-Fi again. Select Wi-Fi. All right. Do you see Wi-Fi client preset? It's okay to click onWi-Fi.
12:00
Speaker 1
No, I don't. Uh, no, I'm not seeing network settings. All I see is what it's pulled up that says Wi-Fi settings. It wants me to uh the it wants me to give the network both network names and passwords. I'm trying real hard and it will not let me. Good god. This I've never seen anything like this. I wonder who designed it.
13:00
Speaker 2
Okay, do you see network settings? Can we click on network settings? I don't know. We need to get out from there, sir. Just close that screen.
13:00
Speaker 1
Yeah. I. Now I've got a blue, blue screen. Uh, it says authentication required, I'm having a real hard time. I got cotton mouth bad. Uh, and it's really hard to do, but I can't stop doing anything that I got to do for me, you know. Uh, it wants a password. Okay. Uh, let's see if I can see it. I keep telling him my eyesight is bad and it's dark. I don't have a lot of light here on me.
14:00
Speaker 2
okay, so it's asking for the password now alright the password sir is the one underneath your linksys router so just put that password
14:00
Speaker 1
Okay. shit. wifi name. Is that what I'm supposed put on there? Okay. uh, okay, I see it now. it's real hard to see when you're having to use a magnifying glass. you do not realize what I'm going through right now. be glad your eyes are not 67 years old.
15:00
Speaker 2
No. yeah it's asking for authentication right not the WiFi name sir it should be the password WiFi password under the router there's WiFi password uh yeah I understand my eyesight is not good too [silence]
15:00
Speaker 1
Well, mine was good up until about five years ago, six years ago. And I had to get glasses then. It's gonna take a minute. Okay, and I guess I'm just supposed to hit login. It says invalid password. Yes. No. No. Are you talking about on the taskbar. Okay. Let's call a taskbar. Whatever. What we've been called it for since I was working on back in 84, okay?
16:00
Speaker 2
Okay, let's just try this once here. All right, at the bottom of your screen, do you see any icons there that says control panel? Okay. How about um do you see the the Windows icon? All right, then what are the options underneath the uh what do you see? What are the icons you see underneath your computer. At the bottom of your computer. Yes. On the task grab. What do you see there?
17:00
Speaker 1
I don't like this new generation stuff, and this thing's already old. What am I supposed to be looking for? No. No. No control, Pound. No. No. No.
18:00
Speaker 2
All right. Do you see there control panel on your task bar? No control panel? What about settings? OK. The bottom left, sir, do you see any blue icon with with the with the windows logo beside the search option? It says search windows. Something [silence]
18:00
Speaker 1
I've told you this is a 10-year old computer, 10-year old laptop. I don't know why I'm I don't know what you're using. I've got just I've got a Windows uh I got a Microsoft Edge or whatever. I I don't have anything on here. It's not even remotely resembles what you've got what you're looking at. I don't even know what that is girl. It's the green [silence]
19:00
Speaker 2
[KEEP_UNCERTAIN] What about start? Do you see start option? Do you have start? Okay. So you see their symbols. How about the the four square symbol? Or the circle symbol? The the one from Windows? You know when you when you when you open the Windows [silence]
19:00
Speaker 1
If I click that, it's going to go off cuz that's what we're on right now. I do not understand what's going on. I'm doing what you tell me to do and it's like this computer is totally foreign to you and whatever you're describing is totally foreign to me. see, that's the Windows ink workspace that I've got the one that shows me that uh, I'm on this Linksys and uh, nothing much else.
20:00
Speaker 2
Yes, can you click that? All right, well, can you tell me what are the icons available at the bottom right?
20:00
Speaker 1
I need a password that works on this thing is what I need. I don't know where we're going to do that. I don't know what computer you're used to, but it isn't anything like any of the ones I've used. I don't know, it's Windows 10.
21:00
Speaker 2
Yeah, sir, the only password available is the router password, which can be seen underneath the router. And right now, what we're trying to do is to look for that Wi-Fi icon, so we can select your network and put the password in. The Okay, do you Okay, that is 10 years old. So is it running on do you happen to know if it's running on Windows 7? That is Windows 10. [silence]
21:00
Speaker 1
And what just grab the windows logo as you're trying to tell me about? [silence] I have no? Oh okay, okay. What do you want me to do with that? [silence]
22:00
Speaker 2
[KEEP_UNCERTAIN] Okay, yeah, with Windows 10, or normally, you should see, uh, the, the, the, the Windows, uh, logo at the bottom left. The very bottom left. There should be like a square icon. Usually the, the Windows logo is, uh, it has four squares, four small squares, divided with the, with four squares. That's the Windows logo. How do you shut down the computer? Because you need to click on that Windows logo to shut down the computer. Yeah, if you click on that, um, logo, do you see the control panel or settings?
22:00
Speaker 1
[ silence ] Eight there. Okay. Bad thing okay. You were what I will tell you, one thing pulled up. uh, network internet. Okay. Okay. What do you need there. Uh, yes.
23:00
Speaker 2
All right. okay, go to settings and then under settings do you see network and internet? Okay. Okay. Under network and internet, okay, do you see their Wi-Fi? All right, and then under Wi-Fi that is turned on. So do you see linksys as one of the networks listed?
23:00
Speaker 1
see what I can do I need three hands to make this situation okay No where No yeah yeah yes I don't even uh what do I need to do [ silence ]
24:00
Speaker 2
[silence] Are you able to see Linksys? Nothing Linksys. Okay. So you see Linksys. Now, please select Linksys, and you should be able to have that option there to connect. So once you select Linksys, you should see their connect option. Okay, is it asking for?
24:00
Speaker 1
No. Uh. Not many. Uh, it would make any sense anyway. Can you figure firewall and security settings? Is that where I need to go? Uh, no. Uh. You guys were keep remembering. Uh. [silence]
25:00
Speaker 2
when you click on Linksys? No, no, not dot one, sir, are you still under Wi-Fi?
25:00
Speaker 1
you know, uh, computers of a much earlier era. And this one I've had for years. I still don't understand what you find you do. The only thing is listed there is, uh, is his links.
26:00
Speaker 2
Okay. Are you still under network and internet? [silence] Okay. And then now under network and internet you have that option, Wi-Fi there, right? And it says "ON". It's turned "ON". Okay. Now below that "ON" option, do you see list of networks?
26:00
Speaker 1
I did it's own and that's all I've got is George turn it all around it says connect automatically when in range and it doesn't make any oh for and it's a roll
27:00
Speaker 2
Okay. So you see Linksys. Now, if you left click or select Linksys, do you have the option to connect? You need to highlight Linksys first. You need to select Linksys. Then you should, yes, you should see that option connect automatically and there should, you should see there a connect button. [silence] If you select Linksys, what options you have? Do you have disconnect or connect? Yes, click on connect automatically. Yes, uh, click the connect automatic button. Any more questions? that option,
27:00
Speaker 1
settings, random hardware addresses doesn't doesn't give me a whole lot of any real information. It doesn't give me a whole lot to do. And I told you this is a very old laptop. I have to know, why is it they shut it down? Because it's so old. You can't get any. Never mind. I'm not going to try to explain this to you. You don't understand me and I have a hard time understanding you, like that. [silence] Hang on just a second and let me tell you.
29:00
Speaker 2
Windows 10 is not that old. So the operating system is not that old. So um I'm also opening up fine. Uhm okay. All right let's try it let's try again okay. um can can Lee go back to can you go back to settings?
29:00
Speaker 1
what I got pulled up and see if it might be something that'll help us uh it's pulled up something on there that uh says network and internet network and sharing center and that's where it's already at ma'am uh well when we just lost it I don't know how to get back to it I hit what you told me to and it shut down I don't know how to get back there thank you when I do what you say I usually have a bigger problem and I don't have no way to get back there now I'm back page is asking me for the authenticity requirements and it wants the password um
30:00
Speaker 2
Oh, yeah. The network and sharing Center. Mm-hmm. Okay, under Network and Sharing Center. Okay. Okay.
30:00
Speaker 1
Uh, I don't know what its password is.
31:00
Speaker 2
Is that, is it asking for a computer password, sir? Because maybe it's asking for the computer password right now, not the wireless password. [silence] Yeah, it's, it's not letting you, yeah, it's not letting you do.
31:00
Speaker 1
Oh, God. [silence] Look. I've tried all kinds of stuff, but that's not what it's asking for. Yeah.
32:00
Speaker 2
no? Nothing. Nothing. Right. [silence] Since uh it's asking you to uh enter your password. I believe right now it's asking for your computer password, not the Wi-Fi password. Do you happen to know if uh you have a computer password setup? Have you tried typing in any password that you uh? Uh-huh. It just shows up, right,On your screen right now.
32:00
Speaker 1
it says Linksys E 5450 Wi-Fi router, and a square, box underneath it does a more turquoise color, it says authentication, authentication, required, and you can tell I'm having a hard time talking, I have been at it all day, my throat is hurting, and all I'm getting is a, a bigger problem, every minute, that I deal with somebody, okay underneath that it wants the password, underneath that it says in red letters, invalid password, please try again, that was the only password I got.
33:00
Speaker 2
What is the the exact message, sir? [silence] Okay. All right. So it says authentication required for the link e5450. Okay, can we just try the admin password, sir? Because maybe it's asking for the router password. try admin, a-d-m-i-n, all lower case.
33:00
Speaker 1
Hang on. A.D.M.I.N. Okay. What's next? Hello. Hello. Hello. Hello. Okay tell me what I'm supposed to do. A.D.M.I.N. that's what you got. And then you hit login.
34:00
Speaker 2
I'm still here. I'm still here, sir. Okay, did you try admin on that under authentication? Because it's asking for router authentication, right? So, have you... Yes, A-D-M-I-N, all lower case.
34:00
Speaker 1
okay, router status okay, what do I need to do now? [silence]
35:00
Speaker 2
Yes, yes sir. Okay, what do you see on your screen? Please tell me. Okay, all right. So it seems that you're on the Linksys page now. Okay.
35:00
Speaker 1
I'm through but anyways what do I do next? I'm not able to go online because my router is not working right. Why do y'all think I can go online when my router's not working right now and we won't talk about cell phones problems. It doesn't like to go online period. and this is definitely a cheap cheap cell phone that's got several years on it and I don't use it much because I don't like cell phones so I can't get there from it and I can't get there because the the router will not allow me. and I got no way to hook it straight up if I could've hooked it straight up to this computer before hand I wouldn't have a wireless
36:00
Speaker 2
All right. You checks her if you're able to go online. [silence] Okay. All right. All right, here's the thing. Yes. All right, James. Yeah. [silence]
36:00
Speaker 1
and our medical system like it is right now especially since I live on SSI that means I live on $1,000 a month that does not do much [silence]
38:00
Speaker 2
all right sir I understand your sentiments Yeah that's why i'm trying to help you right now resolve your internet okay so Yeah since you're now on the Lynux page okay we just need to check whether that router is getting a signal from the modem okay so you see the firmware version what is the firmware version there okay so it's 1.0.00 okay below that do you see internet connection IPV4 and then there's internet IP address
38:00
Speaker 1
No. No. have what? Yes, let's see it now. uh... yeah not available, not available. I
39:00
Speaker 2
do you see that option? You don't see that? Okay, so below the firmware version, you have current time, right? Uh do you see current time below the firmware version? Okay, and then below that, there's internet mac address, and then router name, host name, domain name. Yes, not available. And then below the domain name, you have internet connection, right? And then IPv4.
39:00
Speaker 1
I don't see it. Okay, I see it now, yes. Okay, I was I was I'm having trouble keeping up. Yes. Yes. Yes. Yes. 6, 75.137.226.16.
40:00
Speaker 2
Below Internet connection, sir. OK. Now, below that IPv4, you have connection type, right? OK. And it's set to automatic configuration dash DHCP. Is that correct? OK. Now, below connection type, do you see Internet IP address? OK. Do you see numbers under Internet IP address? All right. Can I have the numbers, please? OK. All right.
40:00
Speaker 1
If I do that, I'm going to lose this page that we're working on for Bob and I don't know if I'll get it back. So I had to erase this page. Because there's a whole lot [silence]
41:00
Speaker 2
So this just means, sure, okay, that your Linksys router is communicating with your modem. Okay, that just means you have a connection. You have internet. Now, can you try to open Microsoft Edge and check if you can open Yahoo.com or any website? Okay. Now, do you have the option on top? Okay. On that page, do you have the, do you see the plus option? Do you see a plus sign? Just click on the plus sign, and that will open a new tab.
41:00
Speaker 1
Okay, okay, Yeah, um, um. But, of course, I'm gonna have a problem. Do I need to do that, okay? What do I need to do there? What do you want me to do now, huh? [silence]
42:00
Speaker 2
OK so once it's opened, new tab sir on the address bar, just type in any website. You may try going to um cnn.com or yahoo.com, check if it can open. I'm sorry, sir. Yeah, just try to open any website, sir, just to verify if you have active internet connection. Because right now when we check your router settings, it says that it has an internet um ip address.
42:00
Speaker 1
Okay, I can, now do I need to sign in to Yahoo because it come up, but that's going to take a few minutes because I've got to, this this Yahoo now was registered to my other laptop, just sitting there waiting on a new battery to get here. So, I'm only, only back up here. So what do I need to do? Uh, well, I don't think it's going to let me do that because it.
43:00
Speaker 2
rest so it just means that you're already connected I know oh I'm no no need okay James yes the there mmmm No need for you to sign into Yahoo we're just checking if you're able to open Yahoo okay so you may try other web web sites you may also um go to uh CNN.com
43:00
Speaker 1
I I I didn't have. Right now I don't really have one. Well, maybe Paramount foothold, but I ain't gonna try it. It's a way band. None right now. I mean, I don't know. I I'm having you keep me confused over here as much as possible. You got to remember I'm 67 years old. I'm from a different generation as you and a lot of this stuff I don't deal with very well anymore. And what's funny is I'm the one to set the last router up and it wasn't near this much trouble. Uh
44:00
Speaker 2
What is your favorite website? I mean, okay, but where do you usually go to? What, what websites are you trying to open? [silence]
44:00
Speaker 1
All I need to do is be able to set this router up where I can actually connect to the internet. I haven't, I haven't got proof of that yet. Well, maybe I have, but, but you're telling me that, um, I don't know if. Okay. I don't know. I didn't, I didn't actually try to see if it would go there. It just just just
45:00
Speaker 2
yes and it is actually right now sir your router is already set up ok you have the internet the router is already communicating with your modem you are able to open any as you can see you're able to open Yahoo already ok it's just trying it's just asking you to sign in but no need to do that ok we just we're just testing if you're able to open Yahoo so right now James yes go ahead
45:00
Speaker 1
I'm not positive. Well, I don't even have to go there. I mean, I just pulled up uh uh the uh the MSN page. Yeah. I don't know for sure in just a second. It seems that it is [silence]
46:00
Speaker 2
Okay, why don't you try other websites? How about CNN? Can you try CNN or try YouTube.com? Just put in YouTube.com on the address bar and check if you can open it. [silence] Okay, so you have MSN.com. Okay. Yeah. So you're able to open MSN, sir. That means the Internet is already working.
46:00
Speaker 1
is working how well is this going to work when I get to Florida I have to call somebody else to spend another half hour on the wrong guys okay okay oh I want to see if this thing's going to let me do what I need to do with it though hang on just a second I'm coming out of this I want to make
47:00
Speaker 2
Yes, it is. It actually is. Because we've already checked your router and there's the, there's a connection to your modem. So, James, will there be anything else, sir? Okay. Well, yeah, the router is already set up. Okay. Well, if ever there's any issue in the future, you can always give us a call back. All right. Okay. Okay. Well, I thank you for your time and your patience, James. Yes. Okay.
47:00
Speaker 1
Sure that it's working. Let me see what it's showing me. Okay, yes, I'm connected and secured. Uh, no question. I don't know why it wouldn't let me on there a while ago and now it's doing it because we didn't really do anything for it. Let me check something. I need to make sure that it's actually feeding me the internet like I needed to. Another way of checking that.
48:00
Speaker 2
Okay. So, are are you good to go, sir? Is everything okay now?
48:00
Speaker 1
[silence] to see what my speed test shows on everything. I don't know the interface is connected right now. But I'm definitely not getting the speed that I'm supposed to be getting on the internet. 8.63 megabytes per second is all I'm getting, and I'm supposed to have 90 and I do not know what's going on. The last one, deadly, showed me that that I was at 90+ uh megabits per second until just a few days ago.
49:00
Speaker 2
Okay, yeah, so, sir, please be, yeah, please be informed that this is a wireless computer and as you've mentioned earlier, it's an old,
49:00
Speaker 1
It was not going to work anymore. And it was another Lexus, and I've, like I said, I've had it for probably over five years. But this one refuses to let me get that and I don't know what's going on with it. Uh, I was supposed to be getting a return call from some team that y'all have that uh, that deals with uh, uh, serious escalated problems, but they have not returned my call like they're supposed to. I guess that's what I need. Cuz it's still I mean my Internet speed on the streaming service. Cause I was supposed to be getting a return call from the same team that you have that uh uh that deals with uh serious problems but they have not return it yet. [silence] From the last, uh uh call I did have, uh I was real grateful that uh they were able to I guess
50:00
Speaker 2
uh-huh uh-huh okay no worries sir I'll uh forward this uh again to them okay uh do you still need a call from our level two team uh okay uh huh
50:00
Speaker 1
Just as horrible and it's not going to run too well with it this bad. I won't even be able to say. It's like earlier, it wouldn't let me, uh, uh, it took me two hours to clear my emails and there weren't but about 30 something of them. You know what I mean? It was running that slow. And that's a and it should be showing me quite a bit more speed. I mean I paid for the speed through Spectrum. I, uh, package I've got, it's the only one they have offered anymore. And I should be getting a whole lot more speed through this. But for some reason it's not coming to my computer. Like it was with the old one while it was still working all right. So.
51:00
Speaker 2
I understand. Okay. All right James. Yes. Oh yeah. Okay. Yeah because there's a lot of. Okay, I see. Yeah because there's a lot of uh things that need to be considered.
51:00
Speaker 1
I don't know how to do anything with it.
52:00
Speaker 2
when uh checking up the uh the speed okay cuz right now maybe the computer is connected to the 2.4 gigahertz not to the five gigahertz. Um I'll forward this back to them. Okay. I see yes. So yeah.
52:00
Speaker 1
I don't even know how many calls I've made to get help. That's what they told me before and it's already been more than two hours. And I since I have call waiting, I'd know whether they called or not. That's a don't be off. Ah, that's correct. [silence]
53:00
Speaker 2
Okay, yeah, so I'll just forward this back to them sir, okay, um I'll uh, I'll uh do a follow-up with them, okay? So they would be able to cater this, um, ticket number. So, um, yeah. So just please uh expect for their call. Okay, within an hour or two. Okay. I apologize for that sir, cuz uh maybe Oh, okay. All right. Yeah, let me verify your number again. That's 3 3 4. 3 9 8. 8 2 7 4. Is that correct? Okay. [silence] All right, sir. So, yeah, just please wait for their call. Okay, I'll just have the, the, I'll have this case forwarded to them again. So, thank you again for, for calling. This is Zappy, you have a great night. Take care, sir. Bye bye.
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