V2 Rubric Detail — 845a2fb4-8065-11f1-9…

Yeah, hi. Yeah, hi. I'm having trouble with my uh Velop Pro 7E mesh system. And I I bought I purchased two 6E, well two Velop Pro 6E routers. Okay.

I had troubles adding those to my mesh network and I'm not sure why, but the issue currently is I go to the app, I log in, I'm logged in, and then a prompt screen comes up and says, find my network. And I go to try to find my network, and then I have troubles [long pause] with uh finding it. [long pause] Yeah, that's correct. Close enough. Yeah. [long silence] [Silence] [Silence]

my serial number on my main router. Can I give you that? It's and I'm just holding it. I have it kind of in a high place in my basement. Um, the serial number is 59A10M2AD06429. So yeah, yeah, so the now let me make sure we're on the same page. Um, I have three of the vellop pre 7 ease.

that I'll add to my my network and I'm I'm adding them sequentially to or letting them boot up turning them on sequentially to try to establish a better priority as far as some of my devices go because I have and and I understand that the assignments kind of go by how much traffic is in the router at the time of you know when you add them to the network. I mean there's a software that prioritizes that. So I just I I've reset my modem. I just turned on only my main router, the router not the node, just the router. and then I go to the app and the challenge is the problem is is when I go to the app, oops something went wrong we can't detect your router. want to talk call us. you're you're you know which screen I'm at. Yeah, good question. So, my main network is called Davee's Wi-Fi and when I go to connections for my Samsung Android, it says I'm connected to Davee's Wi-Fi. so my No, you're you're uh yeah, it's the app that seems to be off base, my

Phone is connected to the router and my network. So that's that's working fine. But then when I go to the app. My app says, Hey, can't find your network and when you go to that screen, you know, it says, the one before I had troubles with it says add an existing, you know, network or something like that Yeah, add an existing router or mesh Wi-Fi system. So at any rate, I I need your help. Should I uninstall the app and then reinstall it.

Okay. That's good to know. The, the button is the, so, there's, there's three buttons on the bottom of these. One is the tiny, the little reset button. Then there's the on/off switch. Okay. And then there's this other, yeah, the big one. Uh, is that the one I press to add?

Okay, so the, the correct procedure to add my, my nodes is first confirm that my router is, you know, functioning. Okay. Then, physically take the, the node and bring it within three feet and make sure that it's solid blue. All right, at this, and then at this point, when it's within three feet and solid blue, press the button, the larger of the two on the bottom for one second, and then, then wait for the light to go from blue to white. And at that point, I can take the node and place it where I want it. It to to add to my network. Is that, uh, at that point I would unplug it, take it to my place where I want to add it and plug it back in and let it reboot. Is that correct? Okay, I understand that. Now, if you could help me clarify one thing, please. I, uh, there are times and I live in a big house in the country, you know, and I have a an out building, a pool house and I, at any rate, there are times when my internet provider.

which is Spectrum crashes. You know, it just, it just goes down. And then when it reboots, when it starts up on its own, my network gets goofy. And I'm going to carefully go through the steps to set it up again. Oh, my question is, though, my question is, when should I press the reset button for 15 seconds to actually reset it? And then after I reset it, my next part, or the part of the question is, then what do I do? So first off, when do I press the reset button? And I What I have been doing is pressing that button when I have red lights, so if I have red lights, I press that button for 15 seconds. And then what do I do from there is my question. Okay. And do I need, at this point, when it turns blue, and I press the reset button five times, do I need to be within three feet of the main router? [silence]

okay all right, that makes okay that makes sense to me. uh I think what I'll do now is I'll I will do what you suggest after I maybe even before I do that I will just under uninstall the app because that seemed to be giving me some troubles or confusing me. And then when I'm all done and everything seems to be running the way I wanted because I'll speed check my areas, you know, the the areas I want to get with the mesh. And uh then then install the app again. Would that make sense?

Okay. Sounds good. I'll give it a go. Those suggestions were very helpful. I appreciate it. All right, great. Thank you so much. Have a great day. Bye bye. [silence] Thank you.