Speaker 2
welcome to links this support to ensure quality service your call may be monitored for in warranty products our support team is available to help with performance and hardware issues register your product by visiting register.links this.com please have your device serial number ready for assistance press one now for out of warranty products please have your devices serial number and contact information ready If unavailable calmly call back later for out of warranty products pay support option may be available depending on the issue Thank you for calling links this is this is and hold you.
00:00
Speaker 1
And my Wi-Fi signal came on, and I reset it. I pressed the red button behind the, where the power is, and it doesn't seem to be connecting. So, I can give you my serial number when you're ready. Well, I still have a connection. It, I don't think I ever, I just, I don't have Wi-Fi. And it's on, it's blue, or purple, whatever color you want to say it is. Everything's connected correctly. I just turned it on, but maybe I shouldn't have reset the button, but it, I don't have the Wi-Fi signal on my phone anymore. And when I go, it says setup. when I go to for my Wi-Fi password. It just has something different. I don't know what that is. That's what I'm calling for.
01:00
Speaker 2
okay, alright, so let me just verify it first, so you mean you reset the router and after that you lost all the connection? Mm-hmm, yeah, yeah Mm-hmm, okay, Mm-hmm, okay, Mmm, okay, [silence] alright, so let me just verify it first, so you mean you reset the router and after that you lost all the connection? Mm-hmm, yeah, yeah Mm-hmm, okay, Mm-hmm, okay, Mmm, okay, [silence] And can I have also your phone number? Okay, how about your first name and last name? And how about your email address?
01:00
Speaker 1
score Phil deadly top mail dot com. [silence] All right. [silence] It's one 01 Netline. [silence] Yeah, I just I called one one link about an hour ago. They turned on uh the internet or the Wi-Fi I should say. Anyhow, I have a purple signal here. So just I'm on my iPhone again. I went into settings, I went to Wi-Fi, I turned Wi-Fi on and instead of networks where it should say transcribe.
03:00
Speaker 2
Okay, again Ranger underscore Phil at Hotmail.com. And who's your internet provider? Okay. And again, your concern right now is your laptop or any wireless device right now is not working, correct? But, um,
03:00
Speaker 1
you know, the Cove, it says Linksys set up eight Edward three. I don't know what that is. I can click on it. it went to the password. I don't know what I don't know what that is. that's the password for that. It's blue right now. When I press the reset button, it it flashed three times red, solid red, then it went blank, then it went blue again. Well, there's something that's in
04:00
Speaker 2
Okay. All right. But before we continue to share, what is the color of the light on your MR-7? 350. If you're Okay. That means the internet is working on this router. But when you check underneath the router itself, it shows you name and password, right?
04:00
Speaker 1
Let's see has on the left side it says Wi-Fi poor configuration name link setup ATE3 so I guess that's it oh here's the password that's pretty spelled all right let me click this password in see what we can do sorry about this I just don't know how to do any of this stuff I've got left by the wayside I guess thank you for helping I'm going to put this I'm I'm putting the password in right now let's see what that does okay I clicked on that and it's on and now I'll go back to Wi-Fi anyhow it has Wi-Fi and the password that it it uh and and then wait waiting.
05:00
Speaker 2
That's okay. Okay. By the way,
05:00
Speaker 1
and it says link set up eight Edward three, and there's a check mark next to it. The name is understanding. Yeah, it's the same. The name is the same as the underneath my router, correct?
06:00
Speaker 2
okay so before it it's not a link is a setup it has any it has your own wifi name, correct okay, right? because right? now sir, when you do the okay, when you do the reset, and you do the reset the settings of the router will set back to default that's why you have there the underscore link is a set up. okay but if you could see it uh it's the same the one at the bottom of your router, okay? Um, yes. okay because again, when you do the reset
06:00
Speaker 1
Okay, so now that I have, uh, it says Linksys set up 8 Edward 3 underneath when I turn my Wi-Fi on in my phone, in my settings. So usually I put my password in to gain access to the Wi-Fi. So, I don't know why this is set up this came up over my internet on my mail, I think. So, what should I do now? Well, what if I just leave it as the link set? I don't need to change it. I just want to make sure it's going to figure out how I can turn it back on.
07:00
Speaker 2
It s will erase whatever um name or set up that you made on your router it will set back to default that's why chose since setup Mm-hmm Okay if you want to have a new name like your on name on your on password. Do you need to like um reconfigure the settings of your router? Okay
07:00
Speaker 1
[KEEP_UNCERTAIN] I I can I don't need to change anything. the bottom of the router. I'll keep it. Uh, let me just see if what I can do. I I see that the Wi-Fi at the top of my iPhone it has, you know, you know, two bars that says P mobile and to the right of that, it has that Wi-Fi, you know, app or logo, whatever it is. So, I guess I can see if like something works here. Let me just see if uh heh among us and she
08:00
Speaker 2
Mm-hmm. But right now, wasn't your laptop and your phone both connected, right? Was that already set up? Well, if you're going to check, sir, underneath the router itself, there's there's a name and a password, right?
08:00
Speaker 1
I already have that yes. is it shows connected now. Yes. But when I, my password that I've used, like other people come and I, I have to give them that password. Is that the password I have to give them? Link set up now. Okay, well, like I said, when I turn on my phone, I go to settings, I go to Wi-Fi, I turn on the Wi-Fi, and then it has for a password. I had a password for 15 years. How do I go back to that password? [silence]
09:00
Speaker 2
That is the default name, and did you try connecting your phone to that name? Does it show connected? Uh, yeah, it's still the same, the one that's underneath at the bottom of the router. Mhm. Mhm. Yes. Um again, sure, you need to reconfigure the settings of your router. Okay?
09:00
Speaker 1
Oh God. Okay. Okay. How do I do that? How do I do that? All right. So tell me work, can I work me through this? Oh God. Okay. [silence]
10:00
Speaker 2
because right now it's using the default settings, okay? So you need to change, you need to change that on the router's setup page, okay, to remove the default settings, right? Okay, so before we continue for any troubleshooting, let me just inform you about the status of your router, each, using the serial number. I checked our records, it shows it here that your router is already out of warranty, and if the router is already out of warranty, complimentary phone support is no longer available. Okay, but we do have several options for out of warranty products. We have our paid connector service, where we can walk you through on how to configure this.
10:00
Speaker 1
okay What do I have? I'm currently on support.linksys.com. Is that the one you just mentioned?
11:00
Speaker 2
Wi-Fi settings of your router and this is a once non-refundable technical support that will last after 16 minutes of troubleshooting and there's no guarantee that we'll be able to fix the issue and in any case, the device is defective. there will be no refund or replacement. okay. and that will cost you $15. okay. and our second option is you can take advantage of our AI tool that can be found on our website. That's support.linksys.com. So, which option would you like to proceed? sure. Or I can also send you an okay, go ahead.
11:00
Speaker 1
Okay. And that's the one I can try to figure out how to get onto this? No, if I don't have internet, I don't know how I'm going to deal with this, but apparently I have this. I'm looking for what you just mentioned. I can't, let's see. Uh. I have America or whatever it's called. It's uh, us and Canada technical support. I don't need that. I already that's why I'm calling you, That's why I got your number, I guess. [silence]
12:00
Speaker 2
Yes. Yes, you can check the icon there on our AI tool. There's an icon on the lower right. It's a blue circle with a smiley face. That is our AI tool.
12:00
Speaker 1
So what else can I do besides, uh, I'm on support.linksys.com. Is there anything else I can do to find out how to do this. Yeah, I have support.linksys.com. And- Yeah, I'm on, I don't have a computer. I just have an iPhone. I don't see what you're talking about below right of the page. I have uh, it says support, links, facts, contact us, tech briefs, prem- um, I don't know. It's not helping me here. So, I guess I need to, buy a new one.
13:00
Speaker 2
again, that's linksys, L-I-N-K-S-Y-S, right? support.linksy.com. okay, when you're on that website, sir, again, on the lower right corner of the page, you can see there, the icloud for our AI. [silence]
13:00
Speaker 1
One and then I'll be able to talk to you, right? OK. OK. Let me just ask you one more question before I let you go. I'm on an iPhone. I do have an iPad. What would be better to work with once I get on this site to watch the video? Which would it be? All right. All right. If you can send it to me, that'd be great. All right? You got that information, right? Ranger for this phone and Hotmail. Or you can send the Or you can just send a text message to the phone number. It's better work.
14:00
Speaker 2
Or if you want to, sir, if you want to, I can send you a link to a video that can also guide you on how to change the Wi-Fi settings of your router, like to change the name and the password. Okay? You can use your iPad, I believe so. You can use your iPad. It's much more easier to navigate since it has a bigger screen. Okay. Yes, again, rangers, and yes, rangers, Okay. [silence] Okay.
14:00
Speaker 1
[silence] Okay, I'm on the email, let me see if it came here yet. I don't see it. [silence] All right. Thank you. Have a good day. Goodbye. Goodbye.
15:00
Speaker 2
I can only send it through email, sir. Okay, give me like five to ten minutes, sir, after we end the call, because I still need to wrap up the email, okay? Okay, you're welcome, sir. So thank you for calling, Linksys. This is Corila. Bye for now. [silence]
15:00