Speaker 1
Hello there. I've just signed up for a new web, uh, Wi-Fi provider. That's, uh, community fiber in London. Um, I got the link to go to, um, LinkSysmyrouter.info. Um, every time I put the router password in, it just literally just comes back up to the router password. And I've tried both with MyRouter.info and also with the unsecure 192.168.1.1, uh, IP address. But it's still not working. Have I done what? Sorry?
00:00
Speaker 2
Welcome to Linxys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hello, thank you for calling Linxys technical support. This is charm. How can I assist you today? OK. [silence] Have you tried to reset the router password? Sir? Have you tried to reset the router password?
00:00
Speaker 1
No. No? Why would I do that? It's brand new, as well. It literally went live about two hours ago. What adding password? I've got the my why would I try it's literally a brand new system. It's been up and running about an hour and a half. So I'm just trying to connect. I want to change the name from the community from the name that it is in the past word. So there's something more memorable for my family. And so I need to do that by the link is now. So I don't understand what you're telling me to do. Why would I need to do that? Surely I've got a root that I need to just connect to. I've I've downloaded your app as well, but that just says we found it, but that doesn't even let me connect either. That's exactly the same route to password. But what do I do first, the app or the or the or the link is now page. [silence]
01:00
Speaker 2
oops uh have you try to input admin and zero for password uh-huh
01:00
Speaker 1
The myrouter.info. What do I do first? Okay, but yeah, like I say, I've put in the root password in. And it, it doesn't. Yeah, and every time just it's just turns over, does a little, uh, yeah, a little timer and then the the page. And then it doesn't doesn't get it, just goes back to the put the password in again. [ silence ] Re-retry? No, I don't see any of that. On the link is link or on the router itself? Sorry, I don't know what you mean. On the router. On the link is [ silence ]
02:00
Speaker 2
Perfect, all right, the, uh, the 192, sir. Access it first. Mm-hmm. Try to reset the router password, sir, for you to create a new admin password or create a router password. Please see for, uh, reset router password on that page. On the Linksys page, sir.
02:00
Speaker 1
face there's nothing but what it says log in now that's all it says it says log in okay uh sorry I can't sit on a different floor but okay let me take all that say this try and do that so I get the point where I put the password in and it joggles across a few pages looks like it's opening dashboard home and it automatically just goes to local log in password again and just says log in and it sends a password that's it so I've done it 10 different times now different devices on a Mac on a PC it's on a Mac so I want to use it on my phone but none of it works [silence]
03:00
Speaker 2
All right. he's online now. Can you tell me again, sir? What's the model number and the serial number of your Linksys router?
03:00
Speaker 1
So you need the main the main core route all right you need that code too. Model number SPNM 60 zero number zero seven two E10 M M M
04:00
Speaker 2
Yes, yes, Ma'am. The model number and serial number. Hmm. Oh. Hmm. Hmm. Yeah.
04:00
Speaker 1
A S 0552 22 2020 a Mac? Not an apparent Mac. Yeah. Correct. Yes. Correct.
05:00
Speaker 2
Got it. Thank you so much for providing me this information. Can you wait one moment here? So you're using a laptop or an iPad to access the page there. I'm Mac. I'm Mac. Okay. And you are connected to the Community Fibre Wi-Fi already from this Wi-Fi? Okay. All right. So we will try to access it again, sir. And tell me once you exit. So kindly open a browser or refresh your browser, close it and then open it again.
05:00
Speaker 1
What the hell brother? I got time. I'm just kidding. I'm okay, I'm just going to quit crying. I'm just going to quit crying and start again. I think quit. So. oh especially.
06:00
Speaker 2
What browser did you use? Are you using Safari or Chrome? All right, Chrome. Okay, kindly open a new tab and on the address bar sir, let me once you access the Chrome browser and alright so on the address bar sir, can you type in again the 192.168.1 That
06:00
Speaker 1
One, two, three, one, two, three. Yup. Yup. That gives me the route to the password. So. Type it in again. Yes. Check. Okay. Yeah, so it comes up like. It comes up like your home page with home at the top and then like the dashboards on it. Like they're blue, but like they're loading.
07:00
Speaker 2
One. Yes, please. All right. Did you access one? Mm-hmm.
07:00
Speaker 1
Well, the, all the windows, but then it literally just always diverts as it has done now back to local login password. Never connects. [silence] You know, exactly, it says exactly the same. So, the the the the the web the the the address now is obviously, it's not starting https, it's not a secure address. It's 192.161.1.1/ / /local/login/password. But then it just keeps reverting, reverting back to that. It's exactly the same all the time. So, it's exactly the same thing. [silence] Every time. [silence] That is the same thing. It just keeps going back to it. Every time. Done it about 10 times now. [silence] Um, so, basically, the, the login page comes up, link is now at the top, black bar. [silence] Login box in the middle with a thing and it says "F
08:00
Speaker 2
All right, so there is an option for you to log in locally. [silence] But what's the, on what page are you now, sir?
08:00
Speaker 1
fuck the equivalent of hell it is I don't know I mean it's fun of me click login put the password in yeah there's a timer then what looks like to link his website it comes up dashboard home but it's still loading and bear in mind I've got 1000 gig public it comes up dashboard home and then it literally just always goes back to local login password it never actually loads and the same box comes up again so nothing ever loads there is no error there is no error message there is no error message it just doesn't load it does not load to the password if the password is correct is otherwise you would say it is an incorrect password um so I put the password in of the router in which I'm stood next to um and it literally looks like it's attempting to load the link is home dashboard home page but then it just quickly never never connects and reverts back to the login box exactly the same the local login password [silence]
09:00
Speaker 2
so the error message is dashboard term is that correct
09:00
Speaker 1
you're just back to the login screen, you're, you're, uh, forgot, password, then I need to put the recovery key from the bottom of the thing, right? So the recovery key. Proceed to set a new password. Continue.
10:00
Speaker 2
So you did not see an option like forget password or reset password? Just kindly click that one. Let's try to forget the password here and try to create a new admin password. Let's see if you can connect to it. Okay. So once you click forget password, yes. Yes, on the main node. and put the recovery key.
10:00
Speaker 1
Sorry, so, so now I'm sending a new router password to the, so I'm on there 192.161.121 Account login route password and it says new route of password, but, but, but I'm gonna put the one that's currently there, Right or not. Jesus. Okay. It kind of the same character twice in a row. Oh Jesus. Okay. [silence]
11:00
Speaker 2
Yes. Finally, create a new router password. That's the router password for your router that is there. Um, we will try. Not that one, sir. You need to create a new one.
11:00
Speaker 1
I can't help that. Okay. I couldn't display a success. Apparently, yeah. [silence] Okay.
12:00
Speaker 2
Did you create a new router password?
12:00
Speaker 1
so I'll put the new password in, right okay, same process it's doing a little timer the dashboard looks like it's starting to load black screen across the top dashboard time starting to load straight away straight straight back to the local login password link as well back to the login page just again Ruda park with login box with route a password forgot password lock-in so it takes me back to there never it never connects so I'll try again [ silenoce ] right I'll try
13:00
Speaker 2
All right. On what page are you now, sir? Yes, kindly input the new password you created.
13:00
Speaker 1
Okay, what do I do what? So I have an I phone or some on. I have a computer. I have a computer. Obviously, I have a Windows computer as well.
14:00
Speaker 2
Do you have any other devices that we can use other than this mac that you have? [silence] Do you have any other device? [silence] Like an ipod? [silence] Alright, kindly use the windows [silence] Transcribe this audio from the right channel.
14:00
Speaker 1
Okay. But why, why doesn't it connect to that? Surely people should be able to connect with Mac, right? And 00:15:799 is simple. Yeah, but it's a work computer, so it's going to be a little bit more challenging to connect to an internet the security on it's going to be a hell of a lot higher than I'm there's a lot of other securities, not as high as Mac, but I mean it's so you're going to have to wait on it all. So while I try and even connect, I haven't even tried to connect to the internet with that new. I haven't even tried to connect to the for the Wi-Fi with the work computer. This is it's a it's it's a regular institution, so it's going to be a lot harder to connect, I think, if it connects at all, but let's see. 00:22:952 Okay.
15:00
Speaker 2
Computer instead. Now let's try to check if we can connect using the windows.
15:00
Speaker 1
I'm not gonna have to put the get there I'm gonna have to put the new passport in now aren't I? Yeah. Okay, that's connected. Let's try and see. So I'm pretty sure it's not going to allow me to connect to the insecure so they're not secure websites I've gone to. So what's the 192. What is it again? Yeah, you're not going to they're not going to be in that sort of computer. There's no no way that's going to connect to that. So your internet access is blocked. It's it's a firewall antivirus top. Where will I block the connection? It will definitely, they won't. My access won't allow that.
16:00
Speaker 2
192.168.1.1.
17:00
Speaker 1
it, it's a it's at a financial institution they won't allow they won't allow access to an unsecured site category not so that's not going to work. [silence] Yeah I've checked it's the internet there but my router info I've got two and it says trying to reach the link link is now if you're currently trying to link it's now which it is closing a VPN connections don't know how it's gonna how do you close the VPN connection I don't know but I don't think I can because that's outside my security control. so I wouldn't be that's gonna close control VPN so I can't use that it has to be on my Mac. so you have to come up with a solution for it unfortunately otherwise how do I change it? I don't know quite what it's that uh [silence]
18:00
Speaker 2
I see, all right. Okay, so yeah, if you can, do you have a Safari on your Mac, other than Chrome, what other browsers do you have on your Mac? [silence] That's 192.168.1.17.
18:00
Speaker 1
Yeah, well, yeah. So, it doesn't like it says it's not a private. Obviously, so never liked it. That's something like that. So obviously. Right, I'm trying to... Back to the login page. Yep. Again. Um, and uh, so you think this should be now the new password, not the old password? Let's see. Well, I click on that to think, then obviously, yes, it is. Which wasn't that confident. Nothing else has been particularly straightforward so far. Um, Thank you.
20:00
Speaker 2
All right, tell me, sir, on what page are you? All right, so you are on the warning page. Yes, it should be the new password.
20:00
Speaker 1
So, again, it looks like the link is now dashboard page is loading, but then no, exactly the same. Goes back to the login route to password box in the middle of the screen. The login page is correct, yeah? Yeah, yeah, sure. I've got to go to our appointment in a minute. I thought this might be a two-minute call, not an hour call. Okay. All right.
21:00
Speaker 2
All right, so still you are routed back to the login page, correct? I see. All right. One moment here. Is it OK if I put this on hold for about 3 to 5 minutes? I just need to pull up some resources here. Will that be OK? All right. Please. OK. OK. Thank you so much. I'll send the line. Hello, sir. Yes, thank you so much for patiently waiting on the line. Still, uh, you are routed back to the login page.
21:00
Speaker 1
Yeah. How many what? Sorry. Um three currently. One main, one with two, one main, rear service with two boosters. Yep. Yep. Set up and uh hardware linked via Ethernet cables. [silence]
26:00
Speaker 2
time to access. I think so here's the thing sir. Here's what we will do for the. router? We will reset this one and then once we reset it then after we reset it, we will configure I mean we will access the um page again and we will try to open it again using the your router password that you created. How many don't see ya, again? How many links is device do you have? Only this one? And the two boosters, is it connected already? To this not work or not yet? set this monster, it will go back to the default settings. And you will be disconnected, but however, in no raise to go connect back. So, let's reset this device. Kindly press and hold the reset button, sir, until the light went off on the main node. And then, yeah, it should be on the main node. Press and hold the reset button until the light went off, and release once the blue light shows. Yes. Yes, please. Press and hold until the light went off, and release once the blue light is showing. Mhm. All right, yes. Release that, please. And let's wait for about two to three minutes until the light change to solid white again. Mhm. Mhm. [silence] All right, and while waiting, can you provide your first and last name and also your email address for me to create a quick record for you? All right, how about the email address? [silence] It's completely up to you.
26:00
Speaker 1
A dot Jones 1973 at gmail.com.
30:00
Speaker 2
Got it. Thank you so much for providing me your information clock. Right, what's elapsed status or of your main node right now? Let's wait for a minute or two.
30:00
Speaker 1
It still hurts. [silence]
31:00
Speaker 2
stack time status of the main node have a solid light, all right,
31:00
Speaker 1
Solid right now. It's all up and running. It was. It didn't. It didn't disconnect. So which Safari one?
32:00
Speaker 2
All right, so it's now sold, right? Yeah. Kindly connect your Mac again to the WiFi name. After your Wi-Fi. I see. All right. So kindly close your browser, sir. And then open it again. Yes. Safari. access the 192 again, the 192.168.1.1. Alright. Hmm, all right.
32:00
Speaker 1
another full storm again, the original, password, right? the original, okay. yeah, it seems to, it should be working this time. so now you can change it to whatever you want, right? it's got, it's going to personalize your Wi-Fi name and password, because I can change that, right? but do I need to do that now? I can come back and do that anytime, can I? or can I do that at a later date? should I do that? what? okay. okay leave it alone, one second, one second.
34:00
Speaker 2
Okay. So, yes, sir. I can see, I put the password, um, what's on the speaker. Yes, the original password. Yes. Yes, sir. I, yes, you can now change your wifi name and password. Um, great, you can do it later, sir. Or you can do it now if you want, while I'm on the line. [silence]
34:00
Speaker 1
Okay, so then I've done that. So now I can do the same and then it says create a guest network. Obviously, I can do that. Um, And I can put whatever I want in there. And I need to create a different password. And Pakistan. [silence] Hello. Um, okay. Yep, sorry. I, I was just, just, the next one. Night mode. Night, night, no, what's, what's night mode? Lights, lights, always on. That means it turns off. Oh, no. Yeah, yeah. No, not for forever. Okay, fine. Okay. Quite savings changes, it says your Wi-Fi will briefly turn off and then on again. Dunno. It doesn't look.
36:00
Speaker 2
Yes, I. right. Uh, when I sign the light will turn off on the main wall. speak audio [silence] Yes, you need to go back to the Wi-Fi settings on your Mac and find the network you created, sir, or the Wi-Fi name you created.
37:00
Speaker 1
It seems to be connected, but I haven't put the parts that he's strange. What happen to the to the boosters around the house, can I connect to those or as the booster should you make no difference, right? You don't ever need to log into the other ones do you? Yeah, Yeah, some other they all arrived today. Yeah, absolutely, yeah, yeah. it's on the boosters. um,
39:00
Speaker 2
Um, on the other booster, Sir, um, is it the same model with this prouder at the main, uh, Hm, route? Okay. Since you changed the Wi-Fi name and password, can you check, sir, if what's the light, the light status of that boosters? If it, hm, [silence]
39:00
Speaker 1
Yeah, downstairs it says there's one my network so now it's open to my white page I've got one lambda got one um looks like I'm connected so now it's come up I've got good afternoon I've got a webpage now on-link is but I've also got yeah but then it says so it says the queue to front or so so my the main community one sort of third page then it says update is up to date it should be there all with it today okay I've just checked my
40:00
Speaker 2
so you are already on the link this now page
40:00
Speaker 1
So log on speed, it's 925, 913, the download, 925 upload. So it's pretty good. I should then, then it has 5 gigahertz bands, it has two devices. They're both the boosters, isn't it? Right? So, and they've, and they've got the same, they shouldn't be no different, right? They should be the same, right? They, they Okay, so on my Linksys, I mean, do I, do I need, on my Linksys app, what do I need, what do I need the app for? I don't, do I? Okay, not on the Linksys app. Okay. So,
41:00
Speaker 2
for dinner okay yes yes these would be the same they will copy the same wifi name and password of the main node sir all right um with this model that you have sir it's not supported with the linksys app anymore so you can just uninstall that if you want to access your router settings you can just access it on the browser instead not on the linksys app
41:00
Speaker 1
But now I wanna see if I can try and log into the do I need to create a a login in my Linksys app? How do I, cause obviously this is Safari and I don't use Safari, right? I have to open it. So, can I am I going to be able to log on and open that in Chrome or not? How do I, via a Linksys login or not? Like but but I'm still, I'm still logged, I'm still logged into the 192.168.1.1 on on on on the on the internet. So this is for my, obviously it's my homepage, but this is on Safari. It's on my Mac, but it's on Safari. I don't use Safari, right? So um But how, but how, but how do I log into it? Do I go into Linksys now or what do I what, where do I search for? Obviously it doesn't like the 192, right? So. But it doesn't like that.[silence]
42:00
Speaker 2
All right. Do you need to log in on the 192 again, sir? And then use the same password, the original password. Yeah. You can log in also on your Chrome, if you want. Yes, the 192 also, sir. And use the same password. Jesus.
42:00
Speaker 1
Does it? Why can't I just go to linked.com, log in? [silence] But I don't really want to. But surely I should. [silence] Well it is. It's just coming up with the same page as route of password, log in again, so I'm not not going through all that blah, but. But so I'd have to log in again now. [silence] Now, no. It doesn't even. It now says incorrect route of password and it's not, because it's the route of password, the core route of password. Sorry. So I thought I'd just changed the internet log on. But not the route of password, right? I still need the same route of password, do I?
43:00
Speaker 2
It will... um since you exit on the Safari so um it means you can access now uh you can access it now on the Chrome page or Chrome browser so there's nothing problem. Yes, yes, yes, yeah if you want to use the Chrome search you can just access the 192 and then you will be routed again to input the router password just input the router password then you're good to go since we already reset this one so you can easily access the browser did you change your router password earlier? [silence]
43:00
Speaker 1
well, no, we just reset it, didn't we together? We reset it together, didn't we? I didn't change your route to your router, or just I just changed your router spots, I'll just change internet. Right, okay. But how I how do I have a logon system that I can okay, so my system's there, but how can I change the password for me to just log into linkus now, or is there not a way to do that? I I don't want to change I don't want to change the router password. That's instant admin, right? But I don't need to change the route to pass. Because to connect to the internet, I don't need that. I don't need to change the router password. Do I the router password is slightly different. [silence]
44:00
Speaker 2
Yes but when you input the router password you are just routed to change the WiFi name and password it doesn't save to change the router password if you did not change the router password then you can use the old password or the original password for your router obviously. Okay. All right. If you want to change the router password once you access the page you dot Okay.
44:00
Speaker 1
I don't need to change that, do I? No, but, but how do I, what's, because I'm never going to remember 192.168.1.1 and then log on to the router password, I'm not unless I'm going to look for the router password up. Is it better to is there not a way to log into that webpage? I mean, I don't really need to log into that again, do I? Well, I've already, well, I've already done that. I've already done that, obviously. I've already done that. But that's what I'm saying is but is there not an easier way to log in with like an email to that page, no? Or wait, is there one like I'm guessing the answer's no, right? There's not like I can't just go in I can't just go into linksee.com and uh set up a password and email to log in, no? Okay. Or the router info. Whichever one works, right?
45:00
Speaker 2
you don't need this. If you don't want to change. Yes, you go. Yes. You yes, you. Yes, only the one. I No, sir. Not on linksys.buzz. It should be the 192.
45:00
Speaker 1
So my root info should work as well, shouldn't it? Okay, well, let me check if I can logging via that. Oh, my.
46:00
Speaker 2
Yes, yes, err Madeline at the info.
46:00
Speaker 1
Boom. We have it. Okay, perfect. Thank you very much. I think we're good for now. Thank you. Bye bye. Bye bye.
47:00
Speaker 2
All right. Thank you so much. Also, sir, is there anything else that I could assist you with? All right. You're welcome, sir, and have a good one. Bye for now.
47:00