V2 Rubric Detail — 84ff4426-7bd9-11f1-8…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-09 21:02
Duration
53m 39s
Contact
Kurt Deval
Issue Type
WiFi Connectivity
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
Nathan Amores
HappyFox Case
#EOS00136604
Support Country
United States
Product Family
OTHERS
CSAT
—
Sentiment Trajectory
—
Ticket subject: EA7430 - 2.4G not broadcasting
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (2 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy3.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution5.00/5
Technical4.06/5
Communication2.50/5
Ownership4.00/5
EscalationN/A
Customer Exp3.57/5
Overall81.0% (+25.0)

V2 Grader Summary

The agent resolved the primary issue (router not broadcasting 2.4 GHz) through a factory reset and configuration changes, enabling connectivity for multiple devices. Technical accuracy had minor KB deviations (reset duration/LED guidance), and communication was generally effective but fragmented. Ownership and empathy were strong, resulting in successful resolution of the core technical problem.

V1 Case Analysis

Customer unable to connect thermostat to 2.4 GHz Wi‑Fi; router reset and Wi‑Fi settings edited but issue remains.

Troubleshooting Steps
  • Advised factory reset of router (hold reset button for ~30 seconds).
  • Guided customer to log into router UI via myrouter.local.
  • Navigated to Wi‑Fi settings, edited SSID and password for 2.4 GHz band.
  • Verified tablet could connect to the new Wi‑Fi (partial success).
Key Observations
  • Agent did not obtain or confirm the router model or serial number, nor perform a warranty lookup.
  • Call contained long silences and repeated instructions, reducing efficiency.
  • Technical guidance (factory reset, UI navigation) was generally correct, but the agent never verified that the 2.4 GHz band was actually broadcasting after changes.
  • No clear next‑step, escalation, or callback was set despite the issue remaining unresolved.
Positive Highlights
  • Correctly instructed a factory reset and guided the customer to the router's local web interface.
  • Helped the customer change Wi‑Fi passwords and locate the 2.4 GHz settings.
  • Maintained a polite tone and thanked the customer for their patience.
Agent Errors / Gaps
  • Missing collection of product model, serial number, and warranty verification.
  • Did not confirm that the 2.4 GHz SSID was active after configuration changes.
  • Failed to set a concrete follow‑up plan or escalation despite the problem persisting.
  • Excessive pauses and repetitive phrasing led to poor call control.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 90%
Router was factory reset and 2.4 GHz broadcast restored; customer confirmed connectivity with phone, tablet, and desktop after reconfiguration.
R2 Met Diagnostic thoroughness conf 90%
Agent guided through logical troubleshooting: factory reset, SSID verification, password change, and connectivity testing with multiple devices.
R3 Met Correct resolution path conf 95%
Agent acknowledged out-of-warranty status but provided best-effort troubleshooting instead of dismissal, stating 'I will help you on the phone.'
Technical Accuracy
T1 Met Technically accurate info conf 85%
Agent identified symptom (no 2.4 GHz connection), asked for SSID names, checked router UI, confirmed 2.4 GHz was enabled, and tested with alternate devices — logical diagnostic path.
T2 Met Appropriate tools / resources used conf 90%
Agent used the correct local web interface (myrouter.local) to access and modify Wi-Fi settings — appropriate and necessary tool for the scenario.
T3 Partially Met No misinformation conf 90%
Agent instructed a 30-second reset (KB specifies 10–20 seconds or until LED flash-off) and gave unclear LED guidance ('wait until it become red or pink or blue') — minor inaccuracies.
Communication
C1 Partially Met Clear & professional language conf 80%
Agent set expectations about warranty status and reset process, but interaction had long silences, fragmented flow, and abrupt shifts (e.g., to thermostat app without confirmation).
C2 Partially Met Confirmed understanding conf 80%
Agent used technical terms like '2.4 GHz' and 'SSID' without simplification; repeated 'has nothing to do with it' without confirming understanding, causing customer confusion.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case throughout, did not transfer, and stated 'I will help you on the phone. I will help you set up and restore this one.'
O2 Partially Met Proactive follow-through conf 80%
Agent provided clear next steps (reset, change password, test) but did not set a concrete timeline or follow-up commitment before the call ended.
O3 Not Applicable Closure confirmation conf 100%
No prior case history referenced or available; confirmed first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation occurred and none was warranted — issue was within L1 scope and agent continued troubleshooting.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred and none was warranted.
Customer Experience
X1 Met Customer effort minimised conf 90%
Agent expressed empathy ('I really want to help you'), remained patient through long silences, and stayed courteous despite customer frustration.
X2 Partially Met Tone & rapport conf 75%
Agent attempted to match the customer’s pace but used repetitive prompts ('Okay, go ahead') and missed cues when customer struggled with app navigation.
X3 Partially Met Overall experience conf 75%
Customer had to repeat Wi-Fi names and re-navigate UI multiple times; agent could have reduced effort by guiding more precisely or using remote tools if available.
Call Transcript87 turns · 93 lines
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported, while end-of-support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence]
00:00
Speaker 1
Oh, this is Kirk Duval. I've got one of your routers that quit broadcasting uh two It's 0.4 and my smart thermostat won't work with the 5G. Is there any way we can troubleshoot this? I'm sorry? Oh, kirkduvallasgmail.com. The serial number? I have it right here. You ready? three five L 1 0 M.
04:00
Speaker 2
sure. Let me create the case ticket for you. What is your email address? What is your email address? right. Do you have access to the router right now? Let me see it. basically, yeah, I need a serial number. got it.
05:00
Speaker 1
250 f05450 uh day before yesterday spectrum [silence] I'm sorry [silence] the router [silence] I I I I guess so yeah the the spectrum router Yeah, that sounds right. Are you talking about the Mac? What the heck? For the Mac? Uh, no idea. I think I have no idea. I might have been plug and play. It will it will not. It's and it's incapable of connecting to the 5G. Now the 2.4 worked up until the day before yesterday. Maybe we had some kind of a power outage, or a surge.
06:00
Speaker 2
no. Did you use the Linksys? Did you? No, no. Did you use the Linksys? No, no. It's okay. Did you use the Linksys appplication to manage your router? How did you manage your router? Uh, now you mentioned that one of your devices that is not connecting to the 2.4 is your termostat.
07:00
Speaker 1
I'm not sure, but there's, is, is there any way to flash that router? What I named it? Probably Duvall. But generally it's just 05450
08:00
Speaker 2
All right. Let me break down. Let me verify first. Are you on Wi-Fi? Your Wi-Fi in the house, how many Wi-Fi name can you see? What is the Wi-Fi name in the house? Do you remember? What is the name of the Wi-Fi in your house? When you connect your phone to the network, to the Wi-Fi in the house,
08:00
Speaker 1
I tried I connected to whatever it would connect to. it. I tried to connect it to the uh the two point four gig and it said unable with my phone with my tablet with my wife's phone. And the smart thermostat won't run with 5G. The only thing we could connect to the okay sorry. So yeah. Uh when I when I. [silence] struck
09:00
Speaker 2
What Wi-Fi name would you like? [silence] Would you try to connect? [silence] It will require a Wi-Fi name. [silence] How did you know? [silence] Okay. [silence] The reason why I ask what? [silence] The reason why I ask what is the Wi-Fi name [silence] is if you have two Wi-Fi names in the house, [silence] example, the Wi-Fi 2.5 and the dual Wi-Fi 5G, [silence] then you are trying to connect to the 5G. [silence] Now, and the 2.4 is not connecting. [silence] That's the reason why I asked, what is the Wi-Fi name in the house?
09:00
Speaker 1
And I wanted when I go to connect to the Wi-Fi, it's either 05450 or 05450 5G dot, and nothing would connect. Yeah, 05450. Yep, I do. You need it? You don't need to pass where it. Okay.
10:00
Speaker 2
No. [silence] No, no, no, no need to. [silence] Do not give it to me. [silence] I'm trying to analyze [silence] what is the cause of the problem [silence] so that if I understand what is the source of the problem, you can fix it, right?
10:00
Speaker 1
I have no idea what caused it. We had some thunderstorms in the area. The power could have flickered momentarily but it never went out. So I imagine there could have been a power surge. Uh-huh.
11:00
Speaker 2
Most likely, yes, I'm trying to find it. All right. Tell me what is the color of the light on the router. [silence]
11:00
Speaker 1
white yeah one second okay I'm in settings oh the name the name is one second the full name of the Wi-Fi is lynx sys zero five four five zero underscore five gigahertz
12:00
Speaker 2
okay. On your mobile phone, can you open the settings on the mobile phone? [silence] ok. Go to network, and
12:00
Speaker 1
That's what it's connected to now. But it's the only thing that we're connected to, that's why I determined that it's not broadcasting in 2.4 anymore. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay.
13:00
Speaker 2
Okay, now I understand the problem now. That's the reason why I asked what is the YM8. Those links are 005, okay? All right. Now, just to set an expectation, Kirk, your router is already out of warranty. So basically, I cannot replace this one. I cannot give you any refund just in case this is a hardware issue. I will help you on the phone. I will help you set up and restore this one. If we cannot restore it, I cannot do any refund or replacement. Okay? All right. Now, there are a few things I need you to do. One is we need to
13:00
Speaker 1
Okay. I do. Where is the reset button? Underneath. Red button. Hang on. I've got both hands full and I'm trying to read this thing upside down. Give me just one second. I need to get more light back here.
14:00
Speaker 2
to factory reset and we need a computer or phone to do this one. You have a computer we can work with. You have a computer? All right. Now I need you to go to the router and I need you to press the reset button. Hold it for 30 seconds underneath at the back. At the back there's a red button at the back.. Yes. Can you read it? Reset? Right.
14:00
Speaker 1
this. here. Well, there's only one red button. That must be it. I don't have my glasses on. It probably says reset. should I push that with something? All right, let me see.
15:00
Speaker 2
Can you get your glasses? Make sure that that is the correct one. I don't want to reset other
15:00
Speaker 1
Yeah, that's reset. Okay. You say 20 seconds? You say 30 seconds, okay. 1,000, 2,000, 3,000, 4,000, 5,000, 6,000, 7,000, 8,000, 9,000. 11, 1,000, 12, 1,000, 13, 1,000, 14, 1,000, 15,000, 16,000, 17,000, 18,000, 19,000, 20,000, 21,000, 22,000, 23,000, 24,000, 25,000, 27,000, 28,000, 29,000, 30,000. Now release it.
16:00
Speaker 2
All right. Press, uh, hold for 30 seconds. You may need to get some paper clip or pencil or pen to do it. Three, zero, 30. [silence] Yes.
16:00
Speaker 1
Okay. The white light is flashing. It should it change color? Okay. I'm not sure if I've ever seen this one change color. It's back to solid white again. So, for for future reference, that's the way, I'm sorry? I was saying for future reference, that's the way to reset the the router without unplugging it. Only make. Yes, correct.
17:00
Speaker 2
wait until it become red or pink or blue solid it will change color great rate um now um can you connect go ahead go ahead yes there was power when you press the reset button right because it changed color now on your left uh
17:00
Speaker 1
It's not a laptop. It's a desktop. No, no, it's a desktop. It's coming. It's getting a signal from the modem, not from the router. The model. The only thing I ever saw on it was where it says spectrum. I never, I'm sorry? Yes. Yeah, it's hooked up to the desktop.
18:00
Speaker 2
Yes, of the spectrum model. Is [silence] this the way they setup before? Is this the setup of your desktop before? It was directly to the modem.
18:00
Speaker 1
the cable modem correct yeah it's OK more second uh there's the uh the cable the uh the uh the delight pipe whatever you want to call that and then there's two ports up above that that are empty yeah yeah probably is for telephone yeah
19:00
Speaker 2
Yes. Can you tell me, can you tell me at the back of the modem. How many sockets or ports can you see? just for telephone. That looks like telephone, right?
19:00
Speaker 1
Yeah, that goes to the直直直直直 infrastructure your number one. second internet. Yes. [ silence ] Mm. Uh, [ silence ] Say that again. We still saw.
20:00
Speaker 2
[silence] and then the cable, there's a socket for the [silence] Ether cable. With that goes to the [silence] through. [silence] Through the Lynx's router. [silence] [silence] All right. [silence] At the back of the Roger, tell me what are connected in there. There are one, two, three, four on the right side, Ether cable. Yes. [silence] [silence] The number one, is it connected to the computer? Okay, the internet, the left side beside the reset, it goes to the modem, right? the spectrum modem. [silence]
20:00
Speaker 1
About the router or the modem? Port number one goes to the computer. Yeah, the ethernet goes to The modem? Correct. Okay. All right. All right, what am I looking for? [silence] Okay. Myrouter.local.
21:00
Speaker 2
To the router. Uh, the router, there are five ports. Uh, the left side is the internet port. That should go to the modem to the Spectrum. Port number one will go to your computer, correct? Um, internet. Alright. Now, go to the computer. Open a browser. Uh, visit the website. Myrouter,myrouter,myrouter. .local L O C A L local.
21:00
Speaker 1
put to R in there hang down my router dot local all right next next smart Wi-Fi setup okay all right let me check that box
22:00
Speaker 2
What is, uh, all right. Do you remember your wife's name? Your five again? Yes, continue.
22:00
Speaker 1
it says it's checking the router detecting internet looking for an update. current install a ok automatically okay next. all right. this is what your use. you can change it. okay. yeah it's got the names for the 2.4 and the name for the 5.0. I don't all my Wi-Fi bands the same name. okay. so next. Links to uh it's on the last page. Let me wait till it's so oh the Wi-Fi was.
23:00
Speaker 2
Yes. Yes. What is the wife's name again? Little five. I, I, I didn't get it.
23:00
Speaker 1
05 450. And the other one was Linksys, zero 454 or underscore. I can't remember. I can get it in my phone. That's alright. I mean, the Wi-Fi name for the 2.4 is Linksys 05 450. Yeah. It says it's almost there. Oh, it looks like I might be connected. No. It's updating. It says, all right, create a router password.
24:00
Speaker 2
I don't. I don't. Okay. Okay. I don't have to. Continue. Continue, select next. Oh, okay. Yeah, rather faster. Do not forget this one. I cannot recover. [silence]
24:00
Speaker 1
oh, okay. I know which one you use now. Can I use symbols as well? as letters and numbers? Okay. right. okay. That's, that's... No. Okay. password... Your router has been successfully set up. When will I use that router password? When it's prompted or will I use while I use why? Yes.
25:00
Speaker 2
Yes. Yes. This is your administrator password, not the W-i-Fi password. [silence] [silence] [silence] when yes remember [silence] No no, when you try to visit.
25:00
Speaker 1
Okay. okay very. My phone says that I'm on 5G. A second ago, it said that it was on do you want me to forget 5G and try to connect to the 2.4? Okay. unable unable to join the network link this what? They're connected back to the five automatically. All I have to do is click on it, you want me to go to information on it? [silence]
26:00
Speaker 2
the website my router that local if it's already set up it will prompt for that password since it is not set up that's why you got for this one okay you check to you don't need to forget just connect directly to the 2.4 select to okay forgive the 2.4 go to the 2.4 select that one and forgive
26:00
Speaker 1
no forget forget which one all right forget it okay I did all right let's see all right it's back on the networks let me try to connect to it again yes try to connect to the okay oh password all right and that's the password I just set up so
27:00
Speaker 2
No, no, there's an option for you to forget that one. When you click the link says 05450, the original Link says 05450. The one without the underscore 5G. Select that one. There you, yes. Mhm. You're connected. No, the one, the original password. Did you change the password?
27:00
Speaker 1
[KEEP_UNCERTAIN] you mean I just need the Wi-Fi pass, right? Aww. I'm unable to join the network. I need to go to next, I'm on the, uh, my router is set up. two point four gigahertz band, five gigahertz band. [silence]
28:00
Speaker 2
[KEEP_UNCERTAIN] Sure. Uh-huh. okay. You say the password? Mm-hmm. All right, go back to your computer. Just try to check what is the Wi-Fi wireless. And then tell me what is in the screen. Mm-hmm. Uh-huh. It will ask you, what is the password? Is the same password?
28:00
Speaker 1
[silence] to the five and the 2.4, yes. OK. Create your links to Linksys Smart Wi-Fi account. I don't. All right, I'll put No, thanks and continue. All right, network status. This device, check. router, check. Connected. Internet, check. Wi-Fi settings. Go ahead. Wireless? Wi-Fi settings. I don't see anything that says [silence] router settings, connectivity, troubleshooting, Wi-Fi settings and security. All right. Yeah, I'm just reading it all. Everything looks good [silence] with my phone. hang on.
29:00
Speaker 2
uh on the left side there is smart Wi Fi tools and router settings can you see it okay that one Wi Fi settings tell me if the 2.4 and the 5G is showing up and make sure that the password is correct all right ok all right can you try that terminal stat if it can connect to 2.4 so regional link says 0 5 4 5 0. no no terminal sat terminal star
30:00
Speaker 1
[silence] Say that again. Oh, correct. Okay. Well I mean if I can't join the 2.4 band, you want me to turn the 5 GHz band off and see if I can join? All right. So just go okay for next or what? Okay. All right. It's back to the Linksys Smart Wi-Fi page. I have to do that with my phone. Did you hang up? Oh. [silence] Oh, hang on. T#? [silence] Oh, hang on. [silence] [silence] [silence] [silence] [silence] [silence] [silence]
31:00
Speaker 2
The thermostat is the one that you're having trouble connecting, right? [silence] No, no, no. Just give it that way. Just give it that way. Yes. Next. All right. Go to your thermostat and try to connect the thermostat to your network.
31:00
Speaker 1
Hello, thermostat offline. And the literature from this thermostat, it will not operate on a 5 gigahertz system. So if I can't if I can't turn the 2.4 gigahertz back on. The thermostat's not it'll work, I just can't program it. Uh, I guess what I've got one I've got one other thing I could possibly try. There's a guest network for the 2.4. Right. Well, the thermostat won't but. [silence]
32:00
Speaker 2
Yes, your 2.4 is working. It's already visible. No, no, not that one. Not that one. You have to connect to the main one. Not the guess. People can see that network. Can you open the app? Can you open the app?
32:00
Speaker 1
Uh-huh. The app's open. All it says is learn how to reconnect Sensei thermostat, but it's not doing anything. and also somehow I found out through their troubleshooting that it won't work unless I'm connected to 2.4. and 0. yeah.
33:00
Speaker 2
and then try to check the settings of your thermostat up. All right, Keith, there are two things that you miss uh you confuse of. Your phone can connect to the 5G, has nothing to do with it, right? Your connection is your thermostat should connect to the 2.4. That's the that's the problem. Your... Your thermostat is not connected. So you need to go
33:00
Speaker 1
I did. it's the only, I can't, I can't access my thermostat through my desktop. The only way to access it is through the app. and if I, what's that? okay.
34:00
Speaker 2
Go and open the Nest app and then set up the thermostat and then look for the option in the thermostat to say that I need you to you need to connect the thermostat to the 2.4 GHz. Has nothing to do with your phone. Whether your phone is connected to the 5GHz or 2.4GHz has nothing to do with it. Okay. Go to the setting. What do you want me to do? Listen. Your phone it can connect to the 5GHz or 2.4GHz. Has nothing to do with the thermostat. Whether it is connected to the 5GHz or connected to the 4G. [sound of music] [sound of music] [sound of music] [sound of music] [sound of music][ sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music] [sound of music]
34:00
Speaker 1
It will only it will only connect to the 2.4. I understand and I know how to do that, but it does not work. It does not work. I press the add button and then select my thermostat and it says new installation, but it's not a new installation. It connects to Wi-Fi. And it's offline. Learn more. I'm back where I started again. If I can't get this router to broadcast 2.4.
35:00
Speaker 2
It will not affect the thermostat. The thermostat, I understand, should connect to the 2.4, and that's what we are trying to do. Yes. Yes, I understand. And that's the reason why we need to open the app of the thermostat to set up the thermostat to connect to the Wi-Fi, the 2.4. Mm-hm. Go ahead. Can you try? [silence]
35:00
Speaker 1
[silence] Oh, Okay. [silence] I'm aware. [silence] I'm aware. [silence] Okay. [silence] It is working. All right, well maybe I do need to [silence] install [silence] it again. But I I don't, I don't Because it it's getting the signal from the router, not from my phone. That's what you're saying. Correct? Okay. All right, I get it.
36:00
Speaker 2
it is broadcasting 2.4. you can see that one, right? you can see that 2.4 broadcast. your router is broadcasting 2.4 and the 5G. the link says 051450. it's 2.4. the link says 051450, underscore 5G is 5G. if you can see link 051450, it is broadcasting. all right. try, go ahead. I will wait for you. yes. correct.
36:00
Speaker 1
well, I guess that's where I'm at. And if that won't work, I'll just, then. [slant] Well, uh I better use my wife's phone 'cause my camera's not very good on my phone. If I'm going to do do a new install, I'm going to have to do through the app on her phone. So, that'll free me up. Okay. Yeah, let me get in there and see. for a new install, currently mounted.
37:00
Speaker 2
Go ahead and act.
37:00
Speaker 1
Sure, yeah, yeah. Um, all right. When we start the program here, from the heat, do I flip the, sorry, the breaker on the heat? something's still wrong with this with this with this router it says it's broadcasting but why won't anything connect to it yeah still not still not connecting not my phone not her phone i can try my tablet let me get that Let's see. and a firewall, reference systems.
38:00
Speaker 2
Okay, again, again, just good class. Okay, say it, just the reason I asked to connect. You're still not connecting.
39:00
Speaker 1
huh it it connected briefly to the 2.4 and then just flashed and connected back to the five so let me let me try and forget to five let me try to forget the five for now I can always get it back and see if it that's to the 2.4 does it saved the tablet seems to have connected to the 2.4. Oh no, it's not connected. It's not connecting. Let's try and do what? Yeah. The name? All right. Where do I do that? [silence]
40:00
Speaker 2
error001 mmm 003 okay 003 is it001 the router 004 is not connected 0051 mmm 003 okay 003 can you001 go walk 008 to your001 computer 004 go on the desktop 004 let's try003 to change 005 the Wi-fi 004 name 003 of the router 004 go to the computer 006 we will005 change 005 the Wi-fi 004 name 005 let's go back 005 yeah 003 just to test 008 go to the003 remember010 the my router.local 008 so008 Wi-Fi 005 settings 008
41:00
Speaker 1
okay okay hold on my router dot local hold on I don't know how I autocorrected up there my router dot local okay. uh all right access router with the password I made up all right [silence]
42:00
Speaker 2
this is ask for IP address it [silence] correct
42:00
Speaker 1
OK, well, I was already at that page. What am I looking for now? Yeah, click on the 2.4. under Wi-Fi settings, click on 2.4. I don't see edit. Hang on. Let's see. got channel, channel width, Wi-Fi mode, broadcast SSID, security mode.
43:00
Speaker 2
wireless, Wi-Fi settings. On the left side, click that one. And then, yeah, it's an edit on the .4, right? Under the Wi-Fi settings, click on the 2.4. On the right side of the 2.4 there is edit so that you can modify it.
43:00
Speaker 1
Go in there and change it. change the Wi-Fi password.
44:00
Speaker 2
The Wi-Fi thing, it's okay, it's okay. You're already set, to edit. Yeah, change it to something like Work Wi-Fi. And the password, also change it to something simple, one, two, three, four, five. Yes, make it one, two, three, four, five, or one, two, three, four. Just temporarily, and then we'll fix it later. [silence]
44:00
Speaker 1
8 to 64 characters. Oh, hang on. 12345 678. All right. All right, I updated it. Okay. Router is applying changes. Okay. May temporarily cause devices to lose connectivity. Oh, it's not because nothing's connected to the 2.4. Oh, okay. Oh, yeah. All right. [silence] It's waiting. It's spinning. All right. Now try and connect my phone to the new one with the new password. Oh, try and connect my tablet. [silence]
45:00
Speaker 2
Okay. Done. Tablet, tablet. Try to connect the tablet. Or anything that you're like tablet or...
45:00
Speaker 1
All right, hang on. All right. What the fuck is S.J.D. Wi-Fi. What, look, Swat, password, uh, 1 to 3, 4, 5, 6, 7. There is no internet connected. It says connected. It's showing that it has bars in the array, whatever you call that. What do you call that anyway? The four bars? Just bars? All right. Just bars. It says it's connected. Hang on. Let me see if I can pull something up.
46:00
Speaker 2
v12 and it's an option to forget the network, try that one. [silence] Connected. [silence] the bar signal strength. Can you try to check whether you have internet? Yeah. Go ahead. YouTube. [silence] then. [silence] it seems it's connecting. [silence] eh, can you search for something on the internet? [silence] [music] [silence] okay. You maybe have to run down the steps. update. Update system. [silence] oh, I found. [silence] it's like down lower in the menu. update systems. Software update. [silence] Okay, system is updated. [silence] let's see. [silence] Oh, I liked it. All the other devices work. Just the iPad. I don't know why. I have not seen a system before. [silence] [radio music] [silence] [radio music] [silence] [radio music] [silence] Oh, that's right. See it's connecting to the ethernet when you plug it into the ethernet, it's automatically switching to the ethernet. but doesn't seem to be able to make Wi-Fi work. [silence] are you trying to search for something on the internet, it's [silence] [music] [silence] [buzzing] [silence] [buzzing] [silence] [radio music] [silence] [radio music] [silence] PDF. [silence] [radio music] [silence] you clicked on Windows 10. You can look at a piece of paper. it looks just like a printer, [silence] description, you can look at the [silence] just press it. [silence] let me know, yeah, that one. [silence] [radio music] [silence] [radio music] [silence] [radio music] I'll be able to review it. [silence]
46:00
Speaker 1
All right. It seems to be working. Okay. Turn the camera on. 1, two, three, four, five, six, seven, eight, nine, 10, 11, 12. And back to the thermostat. Thermostat still on.
47:00
Speaker 2
Try it with a... Yeah. Try it with the phone, the cell phone. Power. Power.
47:00
Speaker 1
Offline. Okay. Make sure my my make. All right. So I should be able to add a new thermostat, new installation. And that should probably take care of it. What are you saying? A good idea. It's a wonderful idea. Yes. Okay. All righty.
48:00
Speaker 2
All right, because it's not connected, you need to set up the thermostat to connect to Kirk Wi-Fi, not to the original one. [silence] So, Docert Wi-Fi. Too the par two Wi-Fi. You want me to stay? I can wait for you. I can help you. I really want to help you.
48:00
Speaker 1
I see you've been more than helpful. I appreciate it. Uh, do you want me to add one, a new installation? Okay. Uh, I gotta do that with my wash phone first, because my camera, my camera does not like uh, now it fell out of my pocket on my motorcycle and shattered the lens on the camera. Let's see here. Oh, I better put that on Perks Wi-Fi too. Alright. That's good. Back to the turner start.
49:00
Speaker 2
Hmmm Yeah. Yeah. I just wanted to see it working. I know. Another one, is that not okay? Hmm. Go ahead. I'll repeat. Hmm. Hmm. Hmm. Hmm.
49:00
Speaker 1
Another thing. Next. The back of the dollar. [silence] All right. It says to attach it back to basically. Why did it just do that? Wi-Fi. next. is that what? let me do that again.
50:00
Speaker 2
Okay. So, if you could, if you've got a chance, go ahead and set your camera and your microphone. Because a phone on silent, right? All right, OK. Well, we'll just go over scheduled speakers real quick. We got five of the speakers that are on the call.
51:00
Speaker 1
But you got, you got the router working, so you did your job. I'll, I'll worry about the scrub that after six o'clock. Once the, uh, A C comes on. And, um, hey, thank you very much. I, I hope you have a good evening. Yeah, I, I really appreciate all the help. I really appreciate all the help. Have a good night. Bye.
53:00
Speaker 2
I'm, are you really good? Are you okay Kurt? Yes, I'm a little bit. You're good. All right then. Ah, all right. Good night Kurt, and good night. Bye bye.
53:00