Speaker 1
Hello, um, uh, I'm, um, having, I'm having a bit of a problem setting up a child node, uh, for your, um, Lynxis, um, WH, WH03V2 system. I'm sorry. What's, what's the node that I want to add? Yes. Yes, I got them all together. Um, I have a [silence]
00:00
Speaker 2
Welcome to Linxas support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you so much for calling Linxas. This is Tasha. Can I help you? Okay, what's the child node that you're going to add? What's the child note that you're are you want to add? Yes. Is it the same model as well? W03? Okay. What how many nodes you have in total. [silence]
00:00
Speaker 1
I've got a total of three notes, but I just want to make sure that at least one other one is working. The serial number is the parent main node is Oh, the one that I want to add the serial number is 20.
01:00
Speaker 2
Okay, what's the serial number of this node? The child node that you're trying to add. Yes. Will you have an s form? Plus one. Yeah. Okay. Okay, ma'am, we will do one, we will check on the signal strength of your device. And I will ask you to open another app for me. Yeah.
01:00
Speaker 1
j. 2060691. 2. 492. The exact model is, uh, W H W 03 V 2. [silence] Uh, it's a BT. [silence] My full name. Uh, Nicholas Louis, L-O-U-I-S.
02:00
Speaker 2
What's the exact model? Who is your internet service provider sir? BT Can you provide me your full name? Yes, for documentation purposes, okay your first name is Nicholas, okay, and what's your last name?
02:00
Speaker 1
That's correct. Oh, quite a long time. I think I might have contacted you before, but uh, I've probably been using it for three, three years at least. I need to throw it in the bin.
04:00
Speaker 2
you've been G for golf r for Russia, just wanted to set your expectations here that the warranty of this device covers three years. So just to set your expectation, if the device is already out of warranty, we could still be able to provide you free technical support. But if in case it's going to be deemed defective after exhausting all the troubleshooting since it's already out of warranty, then the replacement is no longer covered. Yes, of course, we will try... just try all our best. I mean, all the...
04:00
Speaker 1
Right, yeah. Well, I've... It's one foot away. But I've had the same problem before. And it was soon after I purchased it, and I haven't really bothered in setting it up, but it's now disrupting the work of other stuff in the house that's relying on the Wi-Fi, and it's causing a problem. The apparent is uh sort of greenish blue. And uh the other one is disconnected, but I can switch it on again. I've I've just switched it on again. And uh um it uh
05:00
Speaker 2
The best that we could do is to reconnect this node. Just to verify, how far is the node from the parent node? Okay. Okay. Okay. All right, so I'll make sure. What's the light indicator of the node now? Okay, that's it. Okay. Okay. Okay, so this node that we are trying to add, what's the light indicator? Okay, that's it. [Silence]
05:00
Speaker 1
uh, it's purple. So I think it's, it's, it's ready to be have its button pressed for reset. You want me to try to add it? Oh, um, I tried to do it, uh, using the five, five push, um, uh, sequence. And, uh, I have your app, but, uh, uh, the app says that my account is locked to protect me from unauthorized access. Uh, it did everything as in the video, uh, that, that, that I found on YouTube. Uh, well, it, it, it did, it, it did all its flashing sys sequence and everything. And, uh, um, I can, I can do it again while we speak. So, so I Yeah, yeah, yeah, it was fine. It was fine and working.
06:00
Speaker 2
Publican. I sent you an email. Can you send us the price? So, how did you try to add it? How did you try to reconnect the Node? That's how we check. Okay? So, when you do the five press, how is the light behavior of the node? So like what? Did it turn solid blue?
06:00
Speaker 1
[silence] and I took it back to the other place where it normally is in the other room. [silence] and it was working for five or ten minutes and then it switched off again. Quite a distance actually. It's one floor down and uh it would probably be about 30 ft. Yes. Right. So how how far what is the maximum distance it can be? 25 to 30 ft. Okay.
07:00
Speaker 2
how far will the node be after relocating 30 ft i guess the reason why it's not staying connected is because it's just too far uh for the mode to uh get uh the required signal sir, it should be within 25 to 30 ft within the circumference.
07:00
Speaker 1
It was working at first and then it switched off. Does that mean that uh uh it was um uh working all right and and then it became too distant or? No, I haven't. No, I haven't. Uh I could I could certainly try that. I can leave them Yeah, okay. I can I can leave it close by for an hour and then um oh no, look. Uh it's uh it's come back and it's flashing a red light now. Okay. Um uh is that by pressing the reset button five times? Oh, I see. Uh and uh do I need to press uh the button on the child node or not?
08:00
Speaker 2
we tried to have you tried to have you tried to leave the node zero right next to the parent node for like an hour or half hour and then observe if it's going to switch off okay let's try to add it first let's uh do the five press okay let's reset that of the parent node yes
08:00
Speaker 1
The child node is flashing red light, flashing on and off. Okay. Do I press it and hold it down continuously, or do I need to press it five times? Press and hold. Okay. I'm pressing and holding it, and it's flickering and it's coming, I'm still holding it and it's gone off. It's switched off now. I'm still holding. Yeah. It's gone blue.
09:00
Speaker 2
I mean, what's the light indicator of the child node now? Okay, let's just uh, okay, let's reset that first. Press and hold the reset button until the light turns off and turns solid blue. Or if you want to uh, huh uh, uh no, just uh, press and hold on the child node. [silence] And wait for the blue light.
09:00
Speaker 1
has gone blue keep holding release the button yep the parent is green and uh the child is still blue Yeah, the parents is green and the child is blue No No change in either of them No no, it's not blinking it's just got uh permanent
10:00
Speaker 2
Well. Yeah, yeah, release about it now. So the child node is blinking blue.
10:00
Speaker 1
[silence] ah, yes, uh uh, it's uh it's turned pink now. Yep, and it's not flashing. It's pink and not flashing and the parent is still green as as it was. Okay. One, two, three, four, five. Yep, the parent is green.
11:00
Speaker 2
Okay, let's just wait for the to turn solid pink, which means it's ready for setup. Okay. Okay, if it's solid pink, then press the reset button of the parent node five times within five seconds.
11:00
Speaker 1
[KEEP_UNCERTAIN] And the child is still pink. Not flashing or anything. Ah, OK. Yeah, the pin the pinker started flashing Very slowly. What you're telling me is working, but I couldn't find the detailed sequence of the explanation of which button to press how many times and when to wait.[silence] And the child node is still still flashing uh it's flashing red slowly. [silence] And should it should it uh uh be uh um flashing red for such a long time? [silence] Two three minutes to uh flashing red okay.
12:00
Speaker 2
The virus should be on the parent node. Yes, it will send signal to the child node. So, it's going on -- or, I said the child node will connect. Yes, it's gonna take two to three minutes to fully connect. Hi there, thank you so much for your help. Okay, so one check here. It shows that one piece of new child work was. Yeah, and so this is done. Oh, I don't think it's, so, and if I press down, it's another way to go up again. [silence]
13:00
Speaker 1
Do they need to be added together uh at once? Only? you can't add one and then add a second one? Oh you can. Okay. [silence] Alright. It's um it's turned exactly the same color as the parent now. Ah no it's it's gone back to flushing red.
14:00
Speaker 2
uh, they can be added together at one. you can also do that. but it's going to take time.
14:00
Speaker 1
Now, um, it- it turned green, and then it turned red, but without flashing. Now the red has switched off and it- it turned to green. Uh, it was solid green, and then it switched back to flashing red once, and then it is now solid green again. Uh, now it's turned to purple. Now it's turned back to solid green. Now- now it's turned back to solid green. Thanks for our- our fax. Now it's flashing. Uh, solid. Now it went to red.
15:00
Speaker 2
okay, How about, okay, first, yeah, okay, so the node is now solid green. bring it up, So the node turns solid purple. okay, You confirm that, Okay, Let us try to your log,
15:00
Speaker 1
Okay, I'll just go to my app. Yep. So I've got my email address and I've put in my password. Um, shall I try pressing the login again? Yeah, yeah, it's spinn, it's saying connecting to your router. Uh, no, it's not allowing me to login. Uh, it's saying, your account, what, your account was locked to protect you from unauthorized access. I cannot
16:00
Speaker 2
In the app, are we going to log in using router password? Yes, did it stay solid green? Hello? How do you log in on the app? What does it say then? Okay, how did you log in on the app?
16:00
Speaker 1
I've only got to the stage of I'm, I'm on the login page now. Uh, so, uh, I've opened it. It says, manage your Wi-Fi with a little lock signal. Then I've got the blank space to enter my email address, which I'm doing now. I've got, uh, I've got the option of set up a new Wi-Fi network. Right. So, if it is not allowing me to log in and it says, I've got two options here, when I open the app. One is manage your Wi-Fi with a little lock on it. And the second option,
17:00
Speaker 2
can you try to go back to the login page? okay, what does it say? Manage Wi-Fi? No, no, no, no, do not log in using your email address and password because our, our Linksys Smart Wi-Fi cloud access has been discontinued. So, technically, your links account is no longer of use. So, we are going to log in using router password. No, not that one. We will log in using your router password. [silence]
17:00
Speaker 1
manage your Wi-Fi, okay? uh, I've got two options. One is email and the other one is router password. router password, yup. Okay, I'll just putting the router password.
18:00
Speaker 2
Okay, let select manage Wi-Fi. Okay. And then what does it say now? Okay, let select router password. [silence] Let me know when feels back the shop.
18:00
Speaker 1
It says, incorrect, password, try again. Hold on, hold on, hold on. I made a mistake in the password. Just a second. It seems to be a second. Difficult doing it on a smaller. No, again. Yeah, I got it. It says, incorrect, password, try again. [silence] Yeah. The, um, the router password, um, it's, um, I've got two passwords here. One is for my wireless password key and the second is admin password for Hub Manager. I can try that. Yeah, well, this is, this is what comes with my router that's provided by the, um, by the Internet provider. Just a second. I'll just, I'm just doing the, um, admin password for Hub Manager to see if that works.
19:00
Speaker 2
Okay, well that is not uh did you try the hub manager? [silence] Because router [silence] password and links [silence] uh wireless password are different. [silence] Okay, well that is not right [silence] so let us just uh reset the router password. [silence] Transcribe this audio from the right channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence] If there is silence or no speech, output only: [silence]
20:00
Speaker 1
[silence] right okay. So um I think the router password might simply be admin. Yeah let's see if that works. No it doesn't like admin either. So I'll press reset password yeah. Shall I try reset password? okay. Now it says
21:00
Speaker 2
If that is not for the lynx sys then it will not work sir yes all the word case try if that's gonna work yes sir
21:00
Speaker 1
I've got I've got a password for the on the bottom on the bottom of my um apparent now shall I try that one? No okay okay so I'll do the recovery key okay so now it's saying reset router password and it has to be at
22:00
Speaker 2
now that is fly i password so by default, it just admin author password so since it's not uh working, let's just reset then all right so i guess that's asking you to create a password
22:00
Speaker 1
Okay, so I'm doing that. [silence] Okay, it's getting router settings now. Right. Okay, um, I'm, I'm here and it uh says that I've got, um, two devices, three nodes. Uh, the, um, the child one is a sort of dark, darkish bluish color, exactly the same as the parent node. Understand?
23:00
Speaker 2
Okay. All right. So, I guess the and nowis showing up on the the app as online and the know they stillsout green, right. You did not. OK. That's it, right? OK. All right. So, sir, please just observe the light indicator. Just leave the note for like 30 minutes to an hour. If it's going to stay solid green or blue, then it means that the reason why the node is not staying connected to the Wi-Fi, to the network is because of the distance. Um, the workaround for that is to look for a location where the node could easily connect to the Wi-Fi. This time, after that happens, I suggest, in fact, using a pair extender for you so that the signal or the Wi-Fi connection will be stronger. How about that, sir? When you get enough to, strong enough Wi-Fi connection, that's the time you can stop. And al this effort, I was trying to checkpoint, um, view pending payments. And the node has now been detected to our mess management side, so we first need to have that Wi-Fi and working. Yes, sir. It will give going to resolve the issues that the nodes have, and we can have that fixed. Okay. All right, sir. So, you can just allow the node, uh, checking WHF to go on so that it could have enough signal. And if it's getting a blue solid light, it means it's now connected. Which means the node is active whether in our system, and we can start running it. Okay, sir. Ah, I see. Okay. [KEEP_UNCERTAIN] yes yes sir all right so yeah just give us a call back sir if you uh if in case the node will have problem uh I will give you a ticket number for uh your reference if in case you call us back so you won't have to provide your information again all right so that's gonna be 001136831 831 831 31 All right do you have any other questions for me sir that I can be of help
24:00
Speaker 1
Hopefully it'll all work and uh if it doesn't, I'll uh uh try to relocate it to a a closer closer position. Yeah, okay. Great. Thank you. You too. Bye.
26:00
Speaker 2
okay man. Uh, where you say? Thank you for your time, sir. And we will be happy to hear you again, a. in, if case you will have trouble. Goodbye for now. Sir. and, take care, always. Okay, bye, bye.
26:00