Speaker 2
Welcome to Lynxis support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available, while waiting, you may also visit support dot lynxsis dot com for more information about your product.
00:00
Speaker 1
Reset the code for the computer. It's like in what? Sorry. I'm coming. [silence] SKSKSKS SKSK. SKSK. OK. so I was asking I know we told him that we one one of that would be Oh, I see. I see. Okay. I will be fine. We're trying to get it together. Yeah. [silence] [silence] Thanks [silence] Your study prior to that time, is all that was expected from you at this point. I'm not there on that level of readiness. [silence] [silence] Dre? Sorry. Yes, hi, I was calling because, uh, I, uh, our nodes, um, had disconnected and I need help getting them back up. And I'm not seeing our network on the Wi-Fi. Are you guys having, are you guys having an issue or anything or?
08:00
Speaker 2
Thank you for calling Lexus technical support. My name is Donna Howell and train today. Oh, I'm sorry to hear that. Let's see what we can do to get this fixed. Actually, we don't have any reported issues right now, but let's see what we can do to get this fixed. Okay?
26:00
Speaker 1
Okay. Oh, no. No. Okay. That's my number. Right. Okay. Thank you for calling. No, problem. Okay. That's good.
27:00
Speaker 2
[KEEP_UNCERTAIN] [noise] All right. By the way, is this your first time calling [noise] Legal's Technical support? Let me check if I can find your record in the system. Is this the best number to call you in case we get disconnected at 173263 27354 040 1. Okay. All right. Let me check. One moment, please. [noise] Thank you for being patient. So, your first name is George and your last name is Gosman. Is this correct? And your email address is GONZNOE@gmail.com. [sound] [sound]. I copied down your information. [sound] [noise] You also called us last January 17, 2021. [sound] Just a moment, please. [sound] I'm looking in our system what [sound] scenarios or situation you had. [sound] Okay, it seems that [sound] you reached out to us because your device was [sound] taking too long to load. Right? [sound] [noise] Okay. And [sound] so what exactly happened to your supposed issue? [sound] All right. Can I ask you [sound] if you've encountered any issue since we have called you? [sound] Have you tried performing a restart on your compatible device? [sound] All right. Let us move forward. [sound] Tell me some details about it [sound] Okay. [sound] So, you mentioned that [sound] when the issue has started right? [sound] Can you tell me about the environment where [sound] you have the location where you are located? [sound] Now we've performed a restart on your device. [sound] Just by answering your question. Yes, please. Vary your zoom to link.
27:00
Speaker 1
New, Carson, and Young, that's correct. What is that? Oh, yes, yes, yes, yes, correct. Correct. I'm sorry. I'm sorry. I'm sorry. I'm sorry. Yeah, that's all my fault. Correct. they're all down. And one that rather. How many? Three.
28:00
Speaker 2
I hope "custom" at yahoo.com. Okay, then your product is WH03 with serial number 20G20M31B278@1. Is that correct? Your product is wHWo3. And then, okay, the serial number is 20G20M 31B278@1. Is that correct? Okay, thank you so much. How many child nodes got disconnected from the network right now?
28:00
Speaker 1
Three. Three. Correct. three. Yeah, it's not- it's not under warranty. But I- I just called not too- like long ago and- I just don't know why they went down. So, uh, yeah. Like they shouldn't have gone down. Like what the- they're going down more now than I don't even know- than they ever had in the past. I know.
29:00
Speaker 2
Okay. OK, there are three. You're based in the United States, right? Thank you so much. Let me double check the warranty status of your device. One moment, please. Okay. Okay. Understood. I will. Uh. Okay. All right. Thank you for patiently waiting. I can see that this product is outside its warranty period, but I'm glad you called. Let's take a look at the issue together and see what we can do for you today. Just to set the right expectation, since the product is out of warranty, placement action will still follow the warranty policy.
29:00
Speaker 1
[KEEP_UNCERTAIN] All right. So what's the first thing I need to do? They're red. Oh, you can see it. You can see it on your end? Oh, no, I'm asking, can you, you can see that on your end? Oh, oh, okay, okay, yeah, they're red. I haven't moved them or anything yet. Uh-huh. No, I haven't done that. I, I can do that, I have. [silence]
30:00
Speaker 2
We can absolutely take a look at the issue and see what we can do. Okay? All right. Thank you so much. So the parent node and the two child nodes are currently offline with solid red LEDs. Do you have a computer available? (silence) Can you repeat that, George? (silence) Um no, actually, I don't have access to your network right now. Okay. By the way, have you already power cycle the modem and then the nodes?
30:00
Speaker 1
should I move them close to the router now? Okay. All right, let me. All right. All right. I'm doing that right now. I gotta go from the earth floor to third floor to get the other one. All right. All right, let me go upstairs, get the other one.
31:00
Speaker 2
Yeah, move them closer to the internet source. Unplug the modem. Yeah, unplug the modem. Okay, let me know once they are in the same room so we can do it together. Okay. Okay.
31:00
Speaker 1
I'll plug this one in first. And we got. Hold on. One more second. got the light on so it's dark go right down All right. I got both of them plugged in. And then you said take the main node and unplug it? Uh, yeah, I plugged the two plugs in up. Okay, I did. Oh, not, don't have the other ones plugged up. The, the child node, the parents, uh, don't, don't plug those up or, or plug them in.
32:00
Speaker 2
Okay. Yeah. Unplug the modem first from the power source, followed by the parent node and then the child nodes. After, yeah, include the pair, include the modem. Include the modem, or the internet source and plug it from the power source. Okay. Then the parent node and the child nodes. After one minute, plug the modem back to the power source.
33:00
Speaker 1
Okay, okay, okay. all right, Greg, I am. plugin. OK. and plug the other two up. Yeah, they're plugged. OK. It's flashing dark blue.
34:00
Speaker 2
unplug them all first. Unplug them all. Okay. Okay. Now, then plug the modem back to the power source followed by the parent node and child nodes. Yeah, unplug, if they are not yet unplugged, then unplug them first.
34:00
Speaker 1
dark blue. I'll when it goes red. The main node is what we're using, so wait for it to go red. Okay, okay.
35:00
Speaker 2
Okay, let me know once, the modem is ready. Okay. Once the, modem is ready. The modem from your ISP. Yeah, solid red.
35:00
Speaker 1
All right. It's red. No, they're not plugged in. All right. I just plugged them in. One second, I'm waiting for them to load up. I don't know how to get me a wireless one. The wireless knows, do they work a little bit better than the ones that plug in or are they working about the same?
36:00
Speaker 2
[silence] Okay, the child nodes are still blinking. [silence] Okay, plug them please. Plug them back to the power source. [silence] Okay.
36:00
Speaker 1
Oh. I might still try to get the wireless ones. All right, one node flashing red. The both flash and red. So I'm waiting for them to... Oh, not flash but be solid.
37:00
Speaker 2
did work about staying in wait for them to turn solely to red.
37:00
Speaker 1
[silence] Speaker: 1 Is Speaker: flash and yeah. So. Okay. And then we should be able to find my network. correct?
38:00
Speaker 2
[silence] Until the main light is currently solid blue, uh solid red, let's reset it while watching for the other light bulbs. [silence]
38:00
Speaker 1
Okay. Is this like your main over the dinner? Yeah, I'm ready. Well, they're there, but the Schalno's are still flashing red. Does it matter? Okay. For how long? Silence One, two, three, release. Correct. [silence]
39:00
Speaker 2
Let's do this on the parent note. By the way, once we'll reset the parent node, the default Wi-Fi name of the parent node will set back to its default settings. So, you can find the default Wi-Fi name underneath the parent node along with the password. Hey, let's do this. Are you ready? Okay. Okay. Okay. Yeah, we'll proceed with the child node later. Let's reset the parent node first. Okay, press and hold the reset button located at the bottom of the parent node, then observe the yeah, there's no definite time. Just once the light goes out and then turns bright blue, release the reset button.
39:00
Speaker 1
okay already just released it is it bright blue yes it's not okay it's flashing blue it's like a dark blue
40:00
Speaker 2
Once the light goes out and then turns bright blue, release the reset button. Yeah, is it bright? Yeah, release the reset button. OK. All right. While waiting for a deterred solid
40:00
Speaker 1
They are flashing red. Which one? The child node or the main node? The child node.
41:00
Speaker 2
Can you check the LED status of the child node, please? Okay. Once you see the light turns solid red or solid purple, you can reset them again. Yeah, the child nodes. Once the light becomes stable, you can reset them. [silence]
41:00
Speaker 1
Okay, so the main node just went red. And the child nodes are still flashing red. Both of them, just press the button until they go blue. Okay. wait for it to go blue and then release, right? Is that correct?
42:00
Speaker 2
Okay. Okay. Can you reset the shell node? Proceed and resetting the shell nodes. Yes. Okay.
42:00
Speaker 1
You said, hold it until it goes blue and then. Bright blue. Bright not dark. Dark blue blue. Maybe I didn't do that with the the. I was dark blue when I released it. [silence] I mean I have to probably do the part I'm long. I mean it's flashing dark blue. The release, release a volume.
43:00
Speaker 2
Yeah. Yeah. Yeah. Once. Yeah. Yeah. Once the light turns bright blue. release the reset button. yes. Oh. okay. Okay, they're flashing bright blue now. Release the reset button. Oh, one, not yet.
43:00
Speaker 1
it's what okay dark blue I have to research the other one one the one child no went red now. I think I have to read you the the main nose again. and I don't know. I don't know. The one node. Yeah, the one the one child node is red. That's solid red. The main node is the main node is solid red.
44:00
Speaker 2
Okay.[silence] Okay. [silence] Icluding. All right. Let me. Let me know when it's done. Okay. go ahead okay okay okay okay okay okay pause
44:00
Speaker 1
And the parent nodes are solid red right now. I mean, the child nodes are, I'm waiting, I'm waiting for the main nodes. It's still dark blue. I have the parent, the parent node, it went from, no, I'm still holding the button and it's flashing dark blue. Okay. releasing it. Okay.
46:00
Speaker 2
Okay. Okay. Did it turn off earlier? Did you notice the light turned off? Yeah, did you notice the light turned off and then okay. Please release the reset button. Now. Okay. And then wait for for the power light to turn solid purple or solid red.
46:00
Speaker 1
All right. Now it's the parent note is solid red. So I'm waiting for it. Okay. Now I'm here, do what? Wires up. Yeah. Yeah. What about? Oh, I need a wire. Hold on.
47:00
Speaker 2
Okay. Now, wire the modem to the to the parent node. Is wire the modem to the the modem? The modem from your internet service provider wire it to the parent node.
47:00
Speaker 1
One second. All right. Hold on. Anyone out there? Yeah, I'm here. One second. I don't know about that.
48:00
Speaker 1
So plug the one parent note up. I mean, child note to the parent note, correct? Uh-oh. Oh, they're red. Follow. You're going to do what? Yeah. Cross it five times. Uh-huh.
49:00
Speaker 2
Not yet. Just the parent node and the modem should be wired at the moment. Are they wired now? OK. All right. May I know the LED status of the child nodes now? They're solid, right. OK. Now let's do the five-press method on the parent node. Are you familiar with the five-press method? The five-press method, OK? This is the easiest. Press it five times, the parent node only, OK? Press it five times. I mean, press the reset button at the bottom of the parent node five times within five seconds. [silence]
49:00
Speaker 1
And then release. Five. Okay. Okay. One, two, three, four, five. All right, when yellow. Yes, it's blinking yellow. Okay. Um what? Okay.
50:00
Speaker 2
yeah, press release. press release, do it five times now, it means that it's trying to connect to the internet. it may take four to six minutes before the node will turn solid blue. please keep it posted once the lead status turns solid blue, okay? [silence] [silence] bye. [silence]
50:00
Speaker 1
No flashing, young. The other and the child, we're just so sorry. Red. All right. Just w it just went it just went blue. The car keys blue the the the pair. OK. And then how I find my network.
51:00
Speaker 2
Okay. Let's wait for other pair to nodes. Okay. Okay. Let's wait for a minute just to ensure that it remains solid blue. The default wifi name of the முஸ
51:00
Speaker 1
The serial number and the Mac address. Oh, no, no, no, no, no, no, no, I see it. Yeah, I see a name and password. I see it. But I see the Velop. I see the Velop on my phone and it's checked off. But that's not my router. Yeah. Right. I already have what's, yeah, I already have a, I already have it created. I just need them to pop up.
52:00
Speaker 2
Don't, the, the SSID or the network name? Yeah. Okay. Yeah. Make sure that is the default WiFi name of the parent node. We, we can change the default WiFi name to something unique or your preferred WiFi name? Yeah. Did you, how did you change it? Did you change the default name SSID to something else? Or is it something in a sequence, sequential numbers? Okay.
52:00
Speaker 1
I changed it from when I called in, they had me change it on the computer. Uhuh. Because I couldn't, I couldn't locate it when we had an outage . And so they had me go back and recreate it. I'm sorry. Huh? [silence] Yeah, I see set up. I see it here. It says Vellp Sil 809. Hold on one second. It says Vellp Sil 809 on my phone. C89 on my phone. I see it and it's checked off. But I'm looking for New Forever. That's what I'm looking for.
53:00
Speaker 2
okay, since we reset it. okay, so since we reset the parent node, the Wi-Fi name will change. once we reset the parent node, the Wi-Fi name, changed back to the default Wi-Fi name, which is DEV80. so we have to access the setup page. we have to access the setup page. yeah, okay. okay.
53:00
Speaker 1
Uh, the ones that, uh, I created, I'm looking for those, those, uh, names. Okay. Oh my god. Okay, so, all right, so I'm, right now, it's it's still turquoise, but what am I doing now? Yeah, downstairs. And the, the, the two, the two child nodes are blue now. Um, let me see if I can get into the link set.
54:00
Speaker 2
Yeah, they will no longer appear because we reset the parent node. We have to access the setup page of the parent node again, and then set the Wi-Fi name and password there. Okay, now, okay, do you have a computer that we can connect to the parent node wired or wirelessly? Okay, or, oh, that's good. Now let's change the Wi-Fi name and the password of your parent node. We can do it on the Linksys app or on the computer, which option would you prefer? Okay.
54:00
Speaker 1
when I go into, all right, I, I probably have to go to, I don't know, it's asking me ready to the complete setup on my phone. but, but how will I go to the ones I created? Okay. All right, so I need to go to the computer. Let me see if I can get in here. Okay. All right. Where is she? All right, one second. I'm going to the computer.
55:00
Speaker 2
Okay, we just have to connect a device to the parent mode. So we can change the Wi-Fi name and password. uh, so you can set up on your phone. You can set it up on your phone. We have to change the default Wi-Fi name to your preferred Wi-Fi name. So you will, you will have to enter the new SSID on the linksys app or on the setup page. Yeah, okay. All right. Okay. [silence] Are you accessing the Linksys app now? [silence] Okay.
55:00
Speaker 1
connect to develop right all right, okay. Uh in in the app you're saying right? Okay. Alright it's not connecting my thing for some reason. Hold on one second. thing it's not connected. I don't when I'm trying to connect on the computer. One second. It just it says develop. I guess it's connected because yeah but why is it not connecting? You're using wireless connection check
57:00
Speaker 2
Correct. Make sure that you are connecting to the Linksys parent node and enter the password you found underneath the parent node. In the app or on the computer. We can do this either in the app or on the computer. Okay. Okay.
57:00
Speaker 1
I don't know why it's not connecting the computer. No, the computer is not linking to develop. It keeps saying I'm not connected. It's saying you're not connected to your router. If you're using a a wireless maybe, I don't know. Okay. I'm sorry. No, I can't log into the app. It's not, it's not connecting for some reason. Should I close it and reopen it? Okay. All right. So, all right. So, what what do is what should I do? I'm right now in the app that I downloaded on my phone. And right now it says complete set up. So, do I press that? [silence]
58:00
Speaker 2
Okay. Is it connected now? what is the error message? Is the password not working? Is the password not working. You have to connect. You have to connect. You have to connect the phone to the Linksys parent nodes so you can access the Linksys app. Okay.
58:00
Speaker 1
Okay. Yes. Uh-huh. Okay. All right. Now it's saying linking to your account. I'm waiting. It's just starting to upload. Babe? Where are you? Huh? Oh, okay.
59:00
Speaker 2
not yet. is the phone connected to the parent note now? Isn't, okay. if the node is, if the phone is connected to the parent node, open the linksys app and then tap manage Wi-Fi network. If no option, click complete set up [silence] okay. yeah, I am here. [silence]
59:00
Speaker 1
it's still loading, creating login access. [silence] almost done. [silence] Almost done. [silence] Dunni get my altar. Okay. [silence]
60:00
Speaker 2
Okay. All right. [silence] Okay. Let me know once the app is open.
60:00
Speaker 1
What does it say? It says configuring Wi-Fi, it says configuring my wife. I gotta recreate. Why do I, I don't understand why this even happens. I had a whole reason to create it again. Is there a reason why this happened? Yes. Hi. Is there a reason why this happened? Yeah, or it dropped. Yeah, and lost - yeah. playback started Yeah, meaning like it just dropping the signal. Yeah, they went red. Yeah. I'm wondering why is that is that because they're just a little outdated or what is it like you see now? Oh. All right. So right now, I just noticed the I just noticed the notes.
61:00
Speaker 2
Hello? Do you mean the connection keeps on dropping? Yes. That's for that. It could be an outdated firmware issue or all the notes are experiencing the same issue, right? Including the parent node. Okay. All right. So we. That's possible. It could be that the firmware is outdated. So we have to check the firmware and then run the channel finder on the length is off. Also, did you notice the modem? Did you notice the connection and the modem dropped as well? Or just the nodes?
62:00
Speaker 1
was down and I went up to try to reset it upstairs. Normally it would reconnect and it didn't. Okay, um now it says now let's connect your new your new Wi-Fi. Don't click next, just close it. Okay, okay. It says looking for child nodes. I'm not near the nodes, they're upstairs. Do I have to go upstairs? Okay, okay.
63:00
Speaker 2
Okay. I see. Okay. Yeah, that should be the other thing for our issue, so we have to check that. Okay. So, I guess, can you force close the app? Can you please force close that and then reopen? Feel free to click next and let's see what happens. If it will not work, then let's try to force close and reopen. Okay. That's okay, as long as the nodes are closer to each other.
63:00
Speaker 1
Okay. Okay. Right now, it says, your network. Yeah, it's saying, your network, and it's showing all three nodes and it says next. Okay, so it says, remove the old router system from your account. Additionally, it says remove from my account. We recommend you keeping your account up to date by removing the old routers before you okay. Um, what is removed from my account or I'll do it later? Okay. Okay. And then it says, help us help you, or demand to see if you can automatically send an error. I don't know. Hit next
64:00
Speaker 2
Because normally you should not go through that process again since you already set up the node. If nothing will happen. Okay? Click next. Click do it later.
64:00
Speaker 1
Okay. Your network is ready. Upgrade complete. It says, upgrade complete. Thank you for being a continued links to customer. Now it says go to dashboard. dashboard. Oh, okay. Okay. It says getting router settings. And then I guess, I'll figure out how to change the names back to what they were. make your smart home more secure. Your mesh router can now. Oh, skip that. Wait. The mesh router can now work with the Apple Home App to provide added security to your Home Kit accessories. Available on Sept. 28th. Okay.
65:00
Speaker 2
OK. All right. OK. Yeah. Go to the dashboard. It appears that the app upgraded the firmware of the node. We don't have to do it manually. OK. OK. OK. Yeah. One. OK. OK. Can you click next?
65:00
Speaker 1
Okay, I see all my nodes, it's all connected, but it still says Velop setup. So how do I change it back? Okay. Yep. Okay. Okay. Okay. Okay. Okay. Now, let me before I continue with this. Last time they had me change one to, I don't even know. I had, I had a 2.4.
66:00
Speaker 2
Yeah. Go. Go uh, tap on the menu bar and the upper left hand corner of the screen and then tap WiFi settings. Okay. Now change the WiFi name and the WiFi password. Take note of the WiFi password for future reference. It is case sensitive. Okay.
66:00
Speaker 1
五和六我不知道那么我应该在五还是六上做一个名字?嗯 好的 所以现在我已经我已经改变了 [silence]事情的名字 所以在我保存它之前我唯一碰到的问题是 [silence]我能 [silence]把它们 [silence]
67:00
Speaker 2
OK. So just the name and the password because on the Linksys app, we cannot manually change the Wi-Fi name of the 5 gigahertz and the 2.4 gigahertz. By default, they have the same Wi-Fi name and password. But if you want to separate the 5 gigahertz and the 2.4 gigahertz, we have to access the setup page using a computer on a web browser and then manually change the SSID of the 2.4 and the 5 gigahertz. But if you want them to have combined SSIDs or combined Wi-Fi names, then we can just set the Wi-Fi name and password in the Linksys app.
67:00
Speaker 1
Yeah, I said a 2.4, a five and a six. Hmm. the 2.4 was not working, but I was able to use five and six. Okay. Hmm. All right, but first I need to get this up and running, right? Okay, so I Okay, so hold on, let me just make sure I put the right password for it. Yeah, I did. All right. Yes, I have it. Yep, so I have it in there now. What do I do? It says, but don't put a number just the name, right? Oh, I mean for the Wi-Fi name. Just, yeah, for the Wi-Fi name, just put the name with no number, correct?
68:00
Speaker 2
Mm-hm. Mm-hm. Okay. Let's double check that. We may need to connect your computer to the network and access the Setup page of the 2.4 gig network. Yes. Save the new Wi-Fi name and the new password. Okay. And take note of it for future reference. Yeah, hit save. You can put a combination of letters and numbers and a special character. Right away? Yeah.
68:00
Speaker 1
okay. all right. all right. all right. all right. I am saving it. changing Wi-Fi name, continue. it says, restarting your Wi-Fi. okay, this could take up to a minute. It says, Wow, you said don't do it, right? oh, take the No.1. once it's okay, once it once it restarts. okay, I will. Wow, this is why I didn't write all this down. it's just so many steps. I don't.
69:00
Speaker 2
Yeah, that's okay. You can put a name only. No need to put a number. Okay. All right. Okay. Okay. You have to reconnect your phone to the new Wi-Fi name you have created as well as the computer since they will be disconnected after the changes. Okay. Don't forget to reconnect your devices to the new Wi-Fi name after that. Don't forget to reconnect your wireless devices to the new Wi-Fi name. Yeah. Yeah. Yeah, right.
69:00
Speaker 1
I wish I could just do this on my own, but I, just. Oh, man. Why did you ask me? Why don't you write it down? The reason why I didn't write it down is because it's so many steps. And I, I, just. All right. There it goes. It says saved. Now, go and connect to it. It's connected to it already. Wait. Put the child note put the child notes back. Oh, okay. Okay. Let me do my TV. Okay, so my TV.
70:00
Speaker 2
Right. Now connect your other devices to the linksys network and then test if they can go online by accessing different websites. Let me know if there are Connect your devices your other devices to the network first and once done, we will Put the child nose back yeah to your desired location.
70:00
Speaker 1
let me uh in do this yes I can I hope I'm not going to have to do this again not connected for a second confirm password one second I'm trying to locate it okay I see now I'm gonna put the password in
71:00
Speaker 2
Yeah. Okay. All right. Please do. [silence] Hmm. What? What is the error? Is there an error message? Oh. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. we will move the nodes to your desired location. the child nodes, I mean. move the child nodes, okay? okay no problem thank you for being patient
71:00
Speaker 1
Oh, sorry. It's already connected to the last. Okay. Now I'm going to go get the note. I'm going to go get the note. All right. Right. Oh, I'm going to get the TV up for you. Okay. What happened? They said I had to do a firmware up thing. I think that's why it went down. Oh, it's not up, right? All right, so let me put. I'm going to call you back.
75:00
Speaker 2
[silence] Mhm. Okay. Yes. All right. [silence] Okay. Okay. Okay. All right. Okay. All right? Let me know when you're done. Okay. Thank you. Alright. Now, are they all solid blue or they're still blinking? Okay. May know the last status of the nose now. Okay. All right.
75:00
Speaker 1
that's locked it up. He's going. I checked out, there's, The child note on the first floor is flashing red. Okay. [silence]
78:00
Speaker 2
[silence] Let's wait for it to turn solid blue. Okay. [silence] I am trying to get it for him to turn. Okay okay. Okay Okay. let's wait for it to turn solid blue.
78:00
Speaker 1
Wow. Wow. Wow. Okay. Fthis one went silent as well. So, now what's the next thing? Ah, Yes, that's the reconnect this thing. Oh say. Oh man. Better turn this thing on. Let me see. It's a Goal. It's a Goal device.
80:00
Speaker 2
[silence] mm-hmm, good. mm-hmm.
80:00
Speaker 1
Let me see. Hold on. We'll see if the stuff all connects. Uh, I don't know. I don't want I want to just Uh, Hello? Yeah, I mean [silence]
81:00
Speaker 2
Okay. All right. Just keep me posted once it's connected, okay? [silence] Uh, just keep me posted once it is connected. Thank you. [silence] [silence]
82:00
Speaker 1
Yeah, I just, I don't know how to connect this. Oh boy. Yeah, I guess they're all up. I can see the volume. Connect this. All right, I don't know how to connect this Google thing. All right, so I guess all the devices are up. I was having to figure out how to connect this Google thing. Do you know how to connect the Google device? Oh, okay, and I'll keep trying. I don't know. I should make sure, okay, I'm connected, but how do I connect this device?
83:00
Speaker 2
Are the other devices connected to the network without issues? Okay. Okay. All right, you can also check the manual. Let me check. Let me set your expectations that we have limited support when it comes to third party devices, but let me see what I can do on my end. Did you download the Google home app on your phone? Mm-hmm. I see. okay you on the you have to reconnect it to the Wi-Fi network and enter the password and okay okay You may need to retire these. Okay. Done. I'm so sorry. I'm so sorry.
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Speaker 1
God, I hate this. I really hate this. because now they all have to be reconnected. God. I just got to be an easier way to do this. why? Yeah, but all the cameras are all global and now they're all down. Yeah, I'm just going to, I don't know. I'm going to have to, I can't do this again. Be a person. I was at what time? That was earlier. It's earlier. Does not show me the devices now. Yeah, it's.
87:00
Speaker 2
Oh, sorry you are facing this. That sounds incredibly stressful. Only the Google device is not connecting, right. Oh, I see. Um, have you, you may also contact Google support for that. Mm-hmm.
87:00
Speaker 1
I thought they would just reconnect, but not reconnecting, I've got to return all these freaking cameras, oh my God, I, I can't have this happen again because this, I don't know what else to do. I can't keep doing this and the cameras run are running off of the, they're running off of the Wi-Fi. Oh yeah, all right, I, all right. Thank you. I have to, I have to get the cameras. But thank you for everything. Okay, thank you. You have a great night. Oh, all right. No, that was it. You've been a huge help. Thank you.[silence]
88:00
Speaker 2
[silence] I completely understand about your upset. Anyone would feel the same. I'm very sorry. I appreciate you too. I thank you too. You may also consider contacting Google support for assistance. Okay. Thank you so much. You too. Do you still have other questions? You too. Thank you for your patience today. Once again, my name is Donna. Thank you for calling. Link is technical support.
88:00