Speaker 1
Hi, uh, yes, uh, um, in order to receive, uh, internet calls, uh, we have spoken to Utility Warehouse and, uh, they have given some instructions on where it need to be configured in the router. Hello? Sorry. Can you just hold on for one second, please? One second, please. Yeah.
00:00
Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Linksys. This is Regina and I'll help you today. So you want to configure your router setting? Okay, sure.
00:00
Speaker 1
Anything else they could use? Some of the. Oh, Oh. Sorry. Sorry, I did ask my son to come because I'm not technically that good. Yeah. Basically, to get the VoIP, they have given the SIP username, password, etc., that need to be captured. Yes. Yes.
01:00
Speaker 2
So, you want to set up VoIP. Is it for your phone?
01:00
Speaker 1
Okay. Okay, thank you. Thank you. What is this file? This needs to be, I think that utility wise, we do that one because it's not their radical. So, when I, our car buying a full phone, this phone can be used, but they are to put this information. Okay. So it's, let's log in, oh no I'm not going to, I'll be logging on the, uh, link. [silence]
02:00
Speaker 2
Okay, so regarding the best issue to allow me to hold this cultural resources in my end, so please stay on the other line for three to five minutes. I will be right back. Thank you. [silence]
02:00
Speaker 1
[silence] Oh, the verification I got pending in theA. in the wait of my unit Yamaha. need to move don't get, get out carefully come, up, up, up behind the box okay I'll explain Yeah. Hey, second man. And you. Indy. Let's see. Now you can see, thanks. God, where's the UH email for the route setting? You sent it? Yeah, from Budashi I sent it. So it says Britton under the men or something. No, Well, that's... Oh, this one's here. You got to go there. Yeah. No, which one? Oh, the last one. I haven't got it. Calm down. [ silence ] Andy stop stop [silence] repeat [silence] [silence] Our Shepherd was murdered. Something's free. You agree present the cash facility service area yeah present present yeah I mean present okay check check say that again the model number is MX 2000 MX 2000 that's what it is Oh the device itself so you talk about the phones no the device the device okay the phone the phone MX
03:00
Speaker 2
Okay, so thank you for patiently waiting, Siva. And I do really apologize for the long hold. Are you still there? Okay. Now, I would like to set an expectation, the model number of this device is KX=TCP420, right? The device itself that you're calling about. Uh. You mentioned earlier that you want to set up VOIP with this KX=TCP420.
15:00
Speaker 1
No, the model number we've got here for the router is MX-2000. That's what it is. For the router, they were both. Yeah, they're working fine. The, basically, people can't get any calls. If we plug in utility, we can receive calls and make calls with your router, we can't do that one. So they are given the configuration of the V-O-L-P details and they said they can't give those instructions to us because it's not their router.
16:00
Speaker 2
1921420 uh-huh and your MX 2000 are working, uh-huh? And what seems like the issue with your Linksys devices? Uh.
16:00
Speaker 1
So for us to speak to you, you knock up, you know, we configure that. What's the phone? It's a device a form, it's a solid form. It's a Panasonic phone. Yeah, that's this one. Yeah, correct. Sorry, say that again. Yeah, it's
17:00
Speaker 2
you want to set on [VOIP], is that the [KX-TGC420]. what's the model number of that devise? [silence] okay, which is the [KX-TGC420]. correct? the Panasonic phone. Okay. Now, regarding with that, sir, go ahead. what is the model number of that Panasonic phone? Okay. So, regarding with that one, sir, after verification, I'm do really apologize that this device does not support wireless Wi-Fi conconectivity. So and this device is not a VOIP compatible. And regarding about the pairing or setting up this device, we do need a lot.
17:00
Speaker 1
Right. Yeah. Right. to dsm oh so can you can you recommend a phone that is compatible with your router please no where could you no could you recommend a phone that can support the Wi-Fi and the connection recommended yeah yeah yeah okay
18:00
Speaker 1
Yeah. Yeah, that's fine, that's fine. I understand. What they're saying is that phone is too old. It doesn't fits. Yeah, I know. So we have to get a phone Yes. I know but Utra Warehouse, right? They are out to support this phone. We can buy a new phone, but what they are saying is for us to speak to you, if you think this phone is did not receive the calls, you have to tell us make of a phone that will be compatible with your router. Seriously. Okay. Any wife
19:00
Speaker 2
the compatibility of our Linksys routers. yes. mm-hmm. okay. so regarding with that one, Steve, let me hold this call again for three to five minutes of resources and my end. so just please stay on the other line. I will be right back. thank you.
19:00
Speaker 1
if your compatible phone will work so you just need to get one this one it's one why you go to the A and check A i is nonsense dad ai results are absolute trash you know this if you ask ai five plus six it will say five go and buy a Wi-Fi and it won't show you anything so just return it if Amazon returns it you just say okay you just think it's a simple solution you can buy one on August it doesn't work just return it it's right there yeah it's fine it's fine yeah if i was 100% wrong why is she taking me to college what is she saying she's on you have to decision thanks
20:00
Speaker 2
Thank you for patiently waiting. Are you still there? Okay. So regarding with the VOIP compatibility, Steve, uh you really need to contact your internet service provider regarding with that. if they support a DSL connection. And our router sir can support
22:00
Speaker 1
so they i'm looking at about five five times okay they are given the detail of s i p right it's your router which is not allowing us to receive or make any calls so can you just tell me what type of phone that your router will take any mobile phone all right hello hello smartphones. right. so, any smartphones. Because i don't know
23:00
Speaker 2
smartphones. [silence] Yes. So, our routers can support connections with smartphones.
23:00
Speaker 1
I don't want to just go and buy a uh uh smartphone and it doesn't fit. So you must uh you must have faced these sort of situation. Uh you you are to tell me uh, is there uh, I'm not asking you to recommend one. Any smartphone will work? You are repeating yourself. As I said to you, I've spoken to them five times. So you're.
24:00
Speaker 2
Yes. But regarding the VoIP compatibility, sir, you really need to contact your Internet Service Provider. Yeah, but if you need smartphone to access the internet using your other router, so we can assist you in connecting the device's WiFi name and WiFi password to go online. Yeah, so regarding your smartphones,
24:00
Speaker 1
Okay, since you are not giving us any name, we'll just go and buy a smartphone now and we'll call you back. Can you give me a ticket number, please? [silence] No, VOIP. [silence] I was told we need to have a VOIP to receive calls. That's what I have with there you born.
25:00
Speaker 2
example you're planning to purchase smartphone so we can assist you to connect to router to the device to your lynx at network to access the internet yeah sure and may I know the exact reason why you need to have a smartphone are you planning to set up VOIP with that or just by connecting to the network to have Internet
25:00
Speaker 1
How many times I have told you, I many times I did tell you in the last 25 minutes, that I have already spoken to them more than five times. Now, they have come to me and they are given these details and they said this is not our router. It works with their router. It doesn't work with your router. If you can help, please help me. If if not, can you just put me on to one of your colleague who can whom I can speak and who can help me? Other than saying to me just go back and speak to the to our utility provider. Our utility provider has given everything. It's working
26:00
Speaker 2
Okay, so I do really apologize for the inconvenience, but regarding with the VOIP compatibility to serve, better to call your internet service provider, which is your utility warehouse. Yeah, I do really,
26:00
Speaker 1
CAROUTER, but it doesn't work with your outer where saying. What do you mean? PAUSING engagement. SPEAKING. And, I think. Wirelessly
27:00
Speaker 2
okay so regarding with uh let me hold this call two to three minutes okay so please stay on the other line and we'll be right back
27:00
Speaker 1
Yeah, I am here. [silence] Okay, thank you. Is there's a ticket number?
29:00
Speaker 2
I guess, so I do really apologize for the little odd result there. Taki, so regarding with your question here and the taking care of this issue, let me escalate this case to our level 2 technician and wait for two to three hours for a call back.
29:00
Speaker 1
current please? you there? one one three four six six one two okay thank you very much thank you you too thank you bye
30:00
Speaker 2
So let me just provide your ticket number. It's 1-3-4-6-12-6-1-2. Okay? You're welcome, Siva, and have a great day. Bye for now.
30:00