V2 Rubric Detail — 85833616-70a6-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-25 14:59
Duration
35m 57s
Contact
Donald Ciesielski
Issue Type
WiFi Connectivity
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
Mikaelh Joshua Anasco
HappyFox Case
—
Support Country
Other / Unmapped
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—

V1 Rubric Scores

Resolution4.00/5
Accuracy3.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall3.0/5

V2 Rubric Scores

Resolution5.00/5
Technical3.12/5
Communication2.50/5
Ownership5.00/5
EscalationN/A
Customer Exp5.00/5
Overall83.3% (+23.3)

V2 Grader Summary

The agent resolved the issue by guiding the customer through a full mesh recovery, including resets, 5-press pairing, and Wi-Fi reconfiguration, resulting in all nodes showing solid blue and devices reconnecting. However, the agent committed a material technical inaccuracy by repeatedly referencing a non-existent 'solid pink' LED state, which downgrades T3 to Not Met. Despite communication imperfections, the outcome was fully successful.

V1 Case Analysis

Customer had two Velop child nodes blinking red after power outage. Performed factory resets, used 5-press method on parent, accessed myrouter.local, reset admin password, and re-applied Wi-Fi SSID/password. Both nodes now solid blue and network functional.

Troubleshooting Steps
  • Instructed factory reset of each child node (hold reset until solid blue).
  • Performed 5-press pairing method on the parent node.
  • Guided customer to connect to the temporary Velop Setup Wi-Fi and access the local router UI (myrouter.local).
  • Reset admin password and re-applied existing Wi-Fi SSID/password for 2.4 GHz and 5 GHz.
  • Advised relocation of nodes within 10 ft of the parent and verified LED status.
Key Observations
  • Agent incorrectly told customer to wait for child nodes to turn 'solid pink or purple' ([02:00]), which is not a valid LED state for Velop nodes; correct state is solid blue.
  • Agent failed to collect product model or serial number, a required protocol step for troubleshooting.
  • Call involved multiple loops and repeated instructions (e.g., [04:00] child nodes flashing red after 5-press, [18:00] nodes turning red again), indicating inefficient flow.
  • Agent correctly used 5-press method on parent node, which is valid for WHW/MX/MR series.
  • Customer confirmed network functionality and devices reconnected at end of call.
Positive Highlights
  • Successfully guided customer through factory reset, 5-press pairing, and web UI access, leading to resolution.
  • Correctly identified and used the 5-press method on the parent node for re-pairing, which is valid for WHW/MX/MR series (per universal_mesh_node_management.md).
  • Confirmed resolution by verifying device reconnection (Nest thermostat, cameras, TVs) and solid blue LED status on all nodes.
Agent Errors / Gaps
  • Incorrect LED color reference: told customer to wait for 'solid pink or purple' on child nodes ([02:00]), but Velop child nodes should show solid blue when ready (per led_intelligent_mesh_consumer.md and velop_router_setup.md).
  • Failed to ask for or record product model/serial number, a required protocol step for case documentation and model-specific guidance.
  • Gave confusing instructions about password setup, initially saying 'admin' was acceptable ([10:00]) then requiring a complex password ([13:00]), causing customer confusion.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms all nodes are solid blue and devices (cameras, TVs, thermostat) are reconnected; agent verifies resolution before closing.
R2 Met Diagnostic thoroughness conf 96%
Agent performed sequential troubleshooting: reset child nodes, used 5-press method, accessed web UI, reapplied Wi-Fi settings, and verified device reconnection.
R3 Met Correct resolution path conf 95%
Agent pursued full troubleshooting path (reset, pairing, UI config) instead of escalating or suggesting RMA, appropriate for a configuration issue post-power event.
Technical Accuracy
T1 Met Technically accurate info conf 97%
Agent identified blinking red on child nodes and solid blue on parent, confirmed relocation, diagnosed reset loop, and followed logical recovery steps.
T2 Met Appropriate tools / resources used conf 94%
Agent correctly used http://myrouter.local and guided login to admin UI; applied 5-press method per KB for pairing — both appropriate tools for this issue.
T3 Not Met No misinformation conf 92%
Agent repeatedly referred to 'solid pink' LED state, which does not exist in any Linksys mesh system; correct states are solid blue/purple/white — this is a material factual error.
Communication
C1 Partially Met Clear & professional language conf 86%
Agent maintained general direction but had multiple long silences, unclear transitions (e.g., 'the same as the.'), and occasional disfluency affecting control.
C2 Partially Met Confirmed understanding conf 85%
Agent used simple language but introduced incorrect terminology ('solid pink') and did not confirm understanding when customer expressed confusion about QR codes and phone image.
Customer Ownership
O1 Met Ownership & empathy conf 97%
Agent stayed on the line throughout, took full responsibility for resolution, and did not transfer or abandon the case.
O2 Met Proactive follow-through conf 93%
Agent clearly outlined next steps: reset nodes, wait for solid blue, reapply Wi-Fi settings, and verify device connectivity.
O3 Not Applicable Closure confirmation conf 100%
First contact; no prior case history or handoff context to maintain.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation occurred and none was warranted — issue was resolved within agent's scope.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred; therefore execution cannot be assessed.
Customer Experience
X1 Met Customer effort minimised conf 96%
Agent apologized for inconvenience, thanked customer repeatedly, and remained patient despite technical hiccups and long process.
X2 Met Tone & rapport conf 91%
Agent matched customer’s pace, acknowledged effort ('you’re a slave to me'), and stayed engaged through complex steps.
X3 Met Overall experience conf 92%
Agent guided customer efficiently through resets and UI steps, avoided repetition, and minimized customer effort by directing actions clearly.
Call Transcript70 turns · 70 lines
Speaker 1
This is Linux Us technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linux Spec specialist. Hello, sir. Uh, hi, sir. Yeah, this is, this is Josh, and thank you so much for answering my call. Uh, yes, sir. So, going back to the issue, have you already like relocated the child nodes? Yeah, that's actually fine, sir. So, yeah, for now, let's wait. uh hum. uh hum. Got that one and that's great to know. That means that we have. All right. So, that means that.
00:00
Speaker 2
Yes. That was quick. I relocated the child nodes. I was able to get one like within a foot, but the other one's probably I don't know maybe 3 ft away. And the one child node is red, solid red. Let's see what the other one's no, it's blinking red. The other one's blinking red. So they're both blinking red. And the main, the master's blue. Solid blue. [silence]
00:00
Speaker 1
We have successfully reconfigured the parent node. So kindly reset the child node care. For reset, kindly press and hold the reset button and do not release it until you see the solid blue light. You can do one at a time. So after you see the solid blue light on the first child node, you can already release that, uh node, like the press the button and then go to the other one. Ah, yeah, let's wait, uh, just wait for, yes sir, just wait for the solid blue to pop in. That's great. That's great. You may now reset the other one as well.
01:00
Speaker 2
do that for both of them, press and reset. alright well the light went out on the first one, I was holding the reset button for, does that mean it's Alright, it's solid blue, that one's solid blue,
01:00
Speaker 1
Yeah, so again, using the same password and Wi-Fi name should uh most of your devices should be able to reconnect to the network. Since again, we're going to use the same credentials. All right. So yeah, so for now, let's just wait for the lights on the child nodes to turn to solid pink or purple. They're both blue. All right, let's wait for uh let's wait for their light to turn to solid pink. The same as the [ silence] . Yes, sir. So yeah, currently they are in the process on like on getting set up or setup mode. So let's wait for their lights to turn to solid pink. The same as the.
02:00
Speaker 2
are both blue both of them are solid blue no no one's one they are blinking now okay
02:00
Speaker 1
parent earlier. [silence] That's great. [silence] Yes, sir. I understand, sir. [silence] That's brilliant. So let's now try to add them using the five press setup method again. So again, sir on the parent node, kindly press the reset button five times within five seconds. [silence] That
03:00
Speaker 2
[silence]
03:00
Speaker 1
Absolutely, sir, that's right. Yes, sir. For the child nodes for now, since we still need to, like, personalize again the Wi-Fi name and password for the system. Okay. All right. And the child nodes are now flashing red. That's correct. That's great, sir. So... Uh-huh. Yeah, that's fine. That means that they are now trying to reconnect to the system. So, let's wait for the lights to turn to solid blue, the same as the parent node.
04:00
Speaker 2
The one that's blue. All right. All right. It's blinking. Now it's white. So this is going to connect all of them, right? All right. Apparently, one's all blue. Yes. Red and. Red, purple. Oh, shoot.
04:00
Speaker 1
So, while waiting for the lights on the child nodes to turn to solid blue, kindly connect your laptop to the "Velop Setup 551" network. And the default... Yes, sir, kindly use the password labeled underneath the parent node. The default Wi-Fi password. Parent node, yes. Yes, sir, uh, yeah. The same where you can... Mhm. Uh, and I assume you took a photo of it earlier. That's great. Excellent. [silence]
05:00
Speaker 2
Uh, it's locked. All right, hit connect, let's see what happens. It's asking me for a password. Oh, you mean that was underneath the uh by the serial number? Hmm. I think that I'm trying to see if I, oh, I see, yeah, it's like, I did, I got it right here. So it, so just type that in. [silence] [silence] [silence] [silence]
05:00
Speaker 1
Yester. All right, got that one, sir. So, yeah, so on your computer, kindly open a browser again, and then type HTTP. Mm-hmm.
06:00
Speaker 2
Okay. All right. Test connected and the child nodes are still blinking red. All right. Let me see.
06:00
Speaker 1
My router that local. That local. Yes sir and then and then press enter. Yes sir, that's actually fine. So, on that screen, there's an option to bypass that one. So, just to verify, are you using Chrome? Or like, all right. So, no, so on Chrome, kindly click on Advanced. Yeah. Yeah, on the screen, like on the browser, kindly click Advanced. Wait, are you still on the screen that says are you using Chrome? are you using an
07:00
Speaker 2
backslash my router dot local okay i'm getting a warning when i try to access my router settings in the browser okay i am in chrome how do i oh it says on what now im in i don't see advanced up there oh oh oh oh oh oh oh oh
07:00
Speaker 1
Yeah, uh-huh. Yeah, I'll kindly click on the continue button. Uh-huh. Yeah, advanced and then click the link that says proceed to setup. Yeah, that's correct, sir, absolutely. Uh-huh. That's brilliant, sir. That means that we have successfully reconnected them to the network. So, right now we are trying to log in into the web user interface of the system for us to customize again their name and password.
08:00
Speaker 2
Oh, it says, how can I bypass this warning? Click continue. Okay, I click continue. Let's see, what does this say? How can I bypass this warning? Don't show this page again. Click continue. Your connection is not private. Advanced. Okay. Got it. All right, got that. Let's see. Child. Child notices are blue. Okay. So what do you want to
08:00
Speaker 1
listen, you're like the two pair is, sir, there should be to found there. I'm sorry. Like on the left panel, there's no bone images there.
09:00
Speaker 2
I've got two I've got two QR what are those two codes I got two of those one under Google play one under the app store I don't have a phone anywhere phone image Alexa phone.
09:00
Speaker 1
Yeah, okay. Yes, sir. Yes, please. I see. All right. Amazing. So the default password is admin all in lowercase, like admin. That's correct. Yes, sir. Yes, please. Yes, uh, we are going to create a new router password, sir, and I'm going to set your expectation that this is not the Wi-Fi password. This is just for the login password, okay? So we can actually set a
10:00
Speaker 2
That's it just says on this page i have a picture of a phone. Yeah, I got that. Right? Okay. the phone image. All right. Click click on that. [ silence ] Okay. I was looking for like a little phone like we can pick up something. Not the actual image. All right. I got it. Axis Router. Router password. [ silence ] admin all in lowercase. All right, admin. sign in. [ silence ] We've updated your password requirements to be more secure. Please create a new password. [ silence ] Well, I just typed in admin and hit enter.
10:00
Speaker 1
[silence] Yes, sir. So we can actually set a temporary password for this one. Would you like me to say recommend? [silence] Yeah. [silence] I understand, sir. So yes, sir, so so let's use the for the route. Don't worry again, this is just for the router password. So your your router password is linkSIS, make sure that the L is on uppercase. So capital L, low. On this, on the. Yes, sir. Yeah, that's that's coming from the parent node, sir, the five digits recovery key from the parent node.
11:00
Speaker 2
Yeah, I mean, at this point, I'm a slave to you. So tell me what I need to do. Where do you want me to put this? Wait, where do you want me to put this? You want me to say reset password? Reset password. Okay. Now it's waiting. Or it says five digit key, recovery key. Enter your five digit recovery key.
11:00
Speaker 1
Yes, sir. On the parent node like the five-digit recovery key can be found underneath the parent node. If you have taken a photo of it earlier, it should be there, sir, like on your post. [silence] Yes. It asked you to create a new password, is that right? Yes, sir. So for the password, let's use again Linuses
12:00
Speaker 2
So is this the one two three four five that is highlighted for for for for for all right 808 I got a 80807 all right 80807 eight oh 807 all right why is it let me fill this in eight all right god submit all right now now it says admin password yeah admin password and then the password hint [silence]
12:00
Speaker 1
and make sure the L is on capital yeah uppercase L then lowercase I N K S Y S. And for the numbers. the numbers type in one two three four five six seven eight nine. And for the special character kindly use exclamation mark. Yes sir After nine And then yeah Press enter or submit And are you already log in into the web user interface? [silence]
13:00
Speaker 2
uppercase. Okay. Okay, put an exclamation mark at the end. Okay. Okay.
13:00
Speaker 1
that's amazing. So on, yes yes that's amazing. So on that screen, uh, look for CA like Charlie Alpha and it can be found on the bottom of the router. Sorry, bottom of the screen yeah on the right corner sir yeah highly click that one that's correct sir. Thank you. And let's now uh, personalize the Wi-Fi name and password for your system. So again sir, you can use the same Wi-Fi name and password. So on that screen, kindly click the Wi-Fi settings or Wi-Fi settings tab
14:00
Speaker 2
I see, I see a bunch of blocks that say network status, connected, router, connected, internet, connected, [silence] bottom of the screen, let me go down here. [silence] Yeah, I see it, CA. [silence] Right next to policy. [silence] Okay. [silence] Just did that. [silence] Okay, I see the Wi-Fi settings.
14:00
Speaker 1
Yeah, under router settings, yeah, click on wifi settings. Yes, sir. That's correct, sir. Again, make sure to use the same wifi name and password. Same goes for the 2.4 and 5 gigahertz and then press apply afterwards. That's correct, sir. It should be the same as you used before.
15:00
Speaker 2
router settings on the router settings, okay? Okay, all right, I just did that. Now I have Wi-Fi name for the 2.4 and a Wi-Fi name for the 5G. So I need to change that from Developed to the old one that I had, right? [silence] [music] [silence] [music] Now do I have -- it should say just like it showed up before, right? Links is 1067 H, right? All right.
15:00
Speaker 1
And make. Yeah. Yes, sir. Make sure to use the same Wi-Fi password. So, yes, please. Thank you so much. [silence]
16:00
Speaker 2
I did that. Now, for the Wi-Fi password, do I change that too? Yeah. Okay. Hit apply? Hit the 'Apply' Then it's
16:00
Speaker 1
yes sir and mig you just confirm you enter the same name as you did uh before like you add five G and 2.5 at the end is that correct I see so I see got that one sir no worries so yeah on the screen you may now press continue or click continue thank you so much for that one again
17:00
Speaker 2
says Wi-Fi name link sys 1067 and then link sis 1067. Okay, do you want to continue? Hit yes. No, I didn't put that in there, because it's, when it shows up, it shows up under 2.4 and 5G bands. I don't think I did that originally. Your order is applying changes. Okay. [silence]
17:00
Speaker 1
Mm -hmm. Ah-ha. Uh-huh, got that one, sir. Uh that means that uh-huh, the new settings uh-huh. And for now, let's wait for the child nodes to turn back to solid blue, okay? So, don't worry, sir, after they turned to uh-huh, once they're gone to solid blue, uh rest assured that we can already unplug them and then relocate them to their designated location. Yeah. Yes, sir. So, kindly check, uh, for this one, sir. Uh, you need to manually check like on your devices if they are still connected to the network.
18:00
Speaker 2
All right. The nodes just went to red. One of the channels went to red. Second one just went to red. And then parent is blinking blue. All right. All right. A parent's solid blue. All right. All right. Yeah, but now I need to find out what didn't change. [silence] All right. The [silence]
18:00
Speaker 1
Connected to the network? And if so... Yeah. Yeah, it should be reconnected now to the parent node. Mm-hmm. Uh, yes, sir. Uh, yeah, that... When's a we need to make sure that you can manually like connect your devices to either uh to either of the networks so that also we will know if they are connected to the 2.4 or 5 GHz band.
19:00
Speaker 2
all right, let me just um, I got a, I got a Nest thermostat right next to me here and it should be connected to the, the parent, right? let's see, links to 10.67 or which underscore five G eight Z could not be found. So here it says, 5g8Z. Should I have changed everything to reflect underscore 5g-8z? Go back and do that again? All right, well,
19:00
Speaker 1
I see. And that's fine. So for now, you may relocate, sorry, reconnect your laptop to the customized network and then make sure to enter the new password and then let's go back again to the Wi-Fi settings. Still blinking red. Got that one sir. So for the child node, let's this is noted, sir. So yeah, for the child nodes, let's just wait for their lights again. Like let's wait for two to three minutes and and hopefully their lights will be turned back to solid blue.
20:00
Speaker 2
Uh, I'm in the Wi-Fi settings right now, but my child nodes are still blinking red. Yeah, they're still blinking red. The the parent is solid blue. All right. Uh, everything's back to solid blue.
20:00
Speaker 1
That's great to know. So on the Wi-Fi settings tab, like on your laptop. Yeah, make sure to add, uh huh, make sure to add underscore 2.4 at the end of their name. So that you, uh, you can manually connect your devices either of the network search. Uh huh. 5 GHz? Yes, sir. Yes, please. [silence]
21:00
Speaker 2
yeah, I'm looking at it. underscore 2.4 and then underscore 55 G-H-little-z. Should I hit apply again? Yes. all right. OK.
21:00
Speaker 1
Yes, sir. If that's the worst.
22:00
Speaker 2
and your cameras are offline. Once this it's done, it's everything should come back online. Right. All right. Let's see the child nodes will blinking red again. Now if if things don't pick up again, I want to I want to change the if I got to go if I got to go back in and change the password all over again on all these devices. It's easier for me to make a let's get and [silence]
22:00
Speaker 1
yes sir so the worst scenario for this one is if your devices like will not reconnect to the network again sir I do apologize but we need to manually reconnect them again to the network so however yeah yes however that's for the worst scenario okay That's great to know and yeah for the main issue for this one sir is on the parent node because again by default it should not reset by itself so I was hoping earlier that the light on the parent was like showing solid red since you mentioned that your devices can still detect the customized network and when we double check it. There
23:00
Speaker 2
smaller password than the one I have. Yeah. That becomes. All right. Well, my my Nest my Nest thermostat reconnected.
23:00
Speaker 1
There's no doubt that the parent node was really actually reset or was reset by its own so yeah yeah mm-hmm got that one sir Uh yeah that might also like affect the system but however again uh you have my uh you have my assurance that by default uh the parent node or the router should not reset uh reset by itself by by just the power outage so
24:00
Speaker 2
Yeah, well, see, I think I I have a backup whole house generator and they did the maintenance on it this morning. So what he what he did was he threw the main breaker on the on the house. Everything everything went black and within five seconds, my generator pops on. But that that's never happened like that before in the past where the system didn't come back up.
24:00
Speaker 1
So for this one, and you are also correct, sir, it's really pain that and it's a lot of troubleshooting if the parent node has been reset. Since again, we need to manually reconfigure the whole system for this one. So Oh, that that's brilliant, sir. So rest assured that you can now already unplug the child nodes and then relocate them to their designated location. and once you don't need to just uh wait for their light, sorry, once they have been relocated, just wait for their lights to turn back to solid blue. I'm gonna stay on the line, sir, I want to make sure that most of your devices have been reconnected to the network. All right. no worries, sir.
25:00
Speaker 2
Okay, I'm all blue again on everything. So is there anything else I need to do other than that? That's it? Okay, do you, are you going to stay on the line or are we done? Alright, alright. Alright, I'm unplugging. [silence]
25:00
Speaker 1
I got it. again, sir. Just take your time and thank you so much for your patience and cooperation as well. You're most welcome, sir. [silence]
26:00
Speaker 2
and and and carryin- carrying them down anyway thanks for your help so far. [silence]
26:00
Speaker 1
Hello. All right. Got that one, sir. So, currently, the child nodes are, are booting up. So, let's just wait for their lights again to turn back to solid blue, okay? And, thank you, sir. And again, sir, once they have gone to solid blue, rest assured that they are already online or working. That's great to know.
28:00
Speaker 2
Okay, I just relocated both the nodes, and they're both blinking solid blue. All right. [silence] Alright, I got one that's solid blue.
28:00
Speaker 1
So both nodes now are showing solid blues, is that right? That's excellent, sir So yes sir that should do it. Rest assured that we have managed to reconfigure the child nodes and you may also check now if most of the. Yes sir. [silence]
29:00
Speaker 2
four. Second one's color. Second one, solid blue. Okay. Let me check my... Now, see, my... Did this work on this one? I'm going to have to set this one up on its own. Let's see if this other one's connected. [silence]
29:00
Speaker 1
Ah, yeah. For those devices that did not reconnect to the network, you may try to reboot them. So for a reboot, you may simply unplug and replug their power cord from the power outlet. I see. And there's no way to reboot that device.
30:00
Speaker 2
All right, that one is working. Got one Nate thermostat that's not working. But I can reset that one. Let's see. Well, it's a nest thermostat, so There's no way to unplug that one. So I just got to go through the whole process.
30:00
Speaker 1
That correct sir? Like simply turn off, like turn it off and on? Uh huh. That's brilliant sir. So so it seems like most of your devices have been reconnected to the network now, is that right? That's that's excellent sir and that's good to hear as well.
31:00
Speaker 2
Uh, let's see. All right, that did work. All right, that one worked. So, my camera's all reconnected, which was good. Now my TVs are all good. We should be fine.
31:00
Speaker 1
Sure. So, yeah, so for... No worries. Yeah. Yeah, make sure to... yeah, you may simply restart or reboot the devices. And they should reconnect to the system. Yes, sir. Because I trust you as well that you did not press the reset button. So, that's... That could be the main reason, sir, why the... the, sorry, the settings on your system gone to factory default. So also, sir, you are...
32:00
Speaker 2
I'm sure they yeah, I'm sure they are. I'll just I'll just turn one on just to make sure. But if not, I guess I'll just have to reset them. So do you think just because they dropped the power on me, that was the problem?
32:00
Speaker 1
Absolutely correct for this kind of scenario, like no internet connection. Yes. Always do not press the reset button. And because it could be possible that the issue has something to do on your modem. And and upon checking earlier, uh we did uh confirmed that your modem is online. So the reason why the parent node wasn't able to get online or it does not have an internet connection was because it got reseted by itself. So it's kind of odd. However, uh that could as you mentioned that the power connection or the power outage might have something to do with that issue. Server. Yeah, Yeah, I would recommend unplugging or or yeah,
33:00
Speaker 2
[silence]
33:00
Speaker 1
not actually the whole system, but only the parent node. Since the parent node is most the... is the most crucial part of the system, since, again, that's the mother node of the children. Yes, sir. So, like for future reference, we can rest assure that we can just reset the child nodes, uh, multiple times, however, uh, as I mentioned, the crucial part is the parent node, so, uh, it is more convenient to reset the child node than the parents, since if the parent will be reset, that's the time again that we will go back to the same process as we did right now, sir. You are most welcome, sir. And again, sir, thank you so much for your patience and cooperation.
34:00
Speaker 2
Good. [silence] right. Yeah. [silence] Okay. All right, hey, well, thank you again.
34:00
Speaker 1
you're with me. And I really do apologize for the inconvenience, okay? And for further... Mm-hmm. Yes, sir. So again, sir, thank... Yes, thank you so much again for your time, sir. And again, if you need further assistance in the future, just feel free to give us a call. Thank you, sir. Again, thank you so much for calling Lenexus. And you have a great day. You take care. Bye for now, sir.
35:00
Speaker 2
it's a small inconvenience, but We work outside. outside. okay, will do. All right. Thanks. Bye.
35:00